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Sam M, Kelbrick M. Section 136 assessments in the
COVID
‐19 pandemic. PROGRESS IN NEUROLOGY AND PSYCHIATRY 2021. [DOI: 10.1002/pnp.706] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Affiliation(s)
- Mary Sam
- Dr Sam is a CT3 in Psychiatry and Dr Kelbrick is a Consultant Psychiatrist, both at Northamptonshire NHS Foundation Trust, UK
| | - Marlene Kelbrick
- Dr Sam is a CT3 in Psychiatry and Dr Kelbrick is a Consultant Psychiatrist, both at Northamptonshire NHS Foundation Trust, UK
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Bhat S, Gijo E, Jnanesh NA. Productivity and performance improvement in the medical records department of a hospital. INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT 2016. [DOI: 10.1108/ijppm-04-2014-0063] [Citation(s) in RCA: 58] [Impact Index Per Article: 7.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
Abstract
Purpose
– The purpose of this paper is to illustrate how Lean Six Sigma (LSS) methodology was applied to a medical records department (MRD) of a hospital in India to reduce the Turn-Around-Time (TAT) of medical records preparation process and thus to improve the productivity and performance of the department.
Design/methodology/approach
– The research reported in this paper is based on a case study carried out using LSS approach and in improving the medical records preparation process.
Findings
– The root causes for the problem were identified and validated through data-based analysis from LSS tool box, at different stages in the project. As a result of this project, the TAT was reduced from average 19 minutes to eight minutes and the standard deviation was reduced by one-tenth, which was a remarkable achievement for department under study. This was resulted in the reduction in the work-in-process inventory of medical records from 40 units to 0 at the end of the day. Project in-turn reduced the staffing level from the earlier level of six to a current level of four.
Research limitations/implications
– The paper is based on a single case study executed in IP-MRD of a single hospital and hence there is limitation in generalizing the specific results from the study. But the approach adopted and the learning from this study can be generalized.
Originality/value
– This paper will be helpful for those professionals who are interested in implementing LSS to healthcare organization to improve the productivity and performance.
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