Assessing employee wellbeing: is there another way?

Employee well-being and innovativeness: A multi-level conceptual framework based on citation network analysis and data mining techniques

This study proposes a multilevel conceptual framework for a deeper understanding of the relationship between employee well-being and innovativeness. We overview 49 years of well-being research [1972-2021] and 54 years of research on innovativeness [1967-2021] to uncover 24 dominant themes in well-being and ten primary topics in innovativeness research. Citation network analysis and text semantic similarity were used to develop a conceptual framework featuring 21 components and three levels: individual, organizational, and market. These components consist of constructs, domains, and factors that can influence or be influenced by employee well-being and innovativeness either directly or indirectly. This is the first study to use citation network analysis and data mining techniques to investigate the relationship between employee well-being and innovativeness. This novel framework can aid organizations in identifying more holistic and efficient strategies for fostering innovativeness and enhancing the well-being of their workforce. It can also assist in developing new theories and serve as a roadmap for future research. We discuss the research limitations and theoretical and practical implications and propose three research themes that future studies may address.

Considerations for Incorporating "Well-Being" in Public Policy for Workers and Workplaces

Action to address workforce functioning and productivity requires a broader approach than the traditional scope of occupational safety and health. Focus on "well-being" may be one way to develop a more encompassing objective. Well-being is widely cited in public policy pronouncements, but often as ". . . and well-being" (e.g., health and well-being). It is generally not defined in policy and rarely operationalized for functional use. Many definitions of well-being exist in the occupational realm. Generally, it is a synonym for health and a summative term to describe a flourishing worker who benefits from a safe, supportive workplace, engages in satisfying work, and enjoys a fulfilling work life. We identified issues for considering well-being in public policy related to workers and the workplace.

Evaluating the well-being of public library workers

This study aimed to develop and pilot a questionnaire to determine the ways in which working in a UK public library system can impact the well-being of those deployed in the sector. The methodological framework was based on an approach used to evaluate the well-being of patients in a clinical setting. Based on the responses of 466 employees, the results identified eight dimensions of library worker well-being; organizational, advancement, job design aspects, physical health, psychological health, interpersonal relationships, workload and facilities. Analyses indicated that organizational aspects most impaired well-being and longer-serving employees were worst affected. The findings offer a new, evidence-based perspective on the well-being issues that public library workers perceive to be most important and challenge earlier claims regarding stress and burnout. Also considered is the relevance of employer-sponsored wellness programmes where improvement in organizational performance is the prime reason behind provision.

Testing the performance of a new approach to measuring employee well‐being

Purpose

The purpose of this paper is to test the performance of two generic scales designed to evaluate employee well‐being against a new well‐being scale constructed for a specific sector; call centres.

Design/methodology/approach

The method to develop the new scale is based on well‐established clinical models used to evaluate the well‐being of patients. Potential variables were confirmed using an item selection method known as impact analysis which places keen emphasis on the frequency and importance of variables according to employees themselves.

Findings

From a potential pool of 102 items, impact analysis confirmed 43 variables most strongly associated with adverse well‐being. These were distributed across eight separate dimensions. Content validity and internal reliability were satisfactory. The results showed that existing scales were substantially insensitive to aspects of work that were perceived to be important and troubling to call centre employees and could therefore provide incomplete accounts of employee well‐being.

Research limitations/implications

Confirmation of the assessment's measurement properties will be the subject of future studies. The generalisability of the findings to other call centres will also be investigated.

Practical implications

For employers and researchers wishing to evaluate and act on well‐being within a particular sector, this approach to measurement may offer a practical, parsimonious alternative to existing, generic options. Impact analysis also addresses criticisms of factor analysis when used in well‐being scale construction.

Originality/value

The findings suggest support for a new approach to measuring the well‐being of sector specific workers that is based on clinical evaluation practices.