The effect of motivators, supply, and lean management on sustainable supply chain management practices and performance

Sustainability supply chain practices: proposal for a framework

Purpose

This paper proposes a framework for the implementation of sustainability practices by individual companies and corresponding supply chains (SCs), considering the various SC tiers, the three dimensions of sustainability and the following critical areas: Governance, Product and Process, Customers and Suppliers Management, and Stakeholder focus.

Design/methodology/approach

Using several case studies of small- and medium-size companies, a qualitative methodology is used to develop the proposed framework.

Findings

The analysis of these case studies makes it possible to identify the sustainability practices that are the most important for practitioners, thereby reducing the number of sustainability practices specified in the literature and giving some insights regarding which should be used in addressing critical areas. A set of guidelines and actions is also suggested for managers to continue the path of sustainability.

Research limitations/implications

Further studies in other cultural and national realities and industrial contexts are desirable to assess the proposed framework's suitability and the results obtained.

Practical implications

The results of this study show that the practices implemented are highly dependent on the resources that the company can mobilize and, on the choices, and commitment to sustainability on the part of top management.

Originality/value

The authors propose a framework to help individual companies and corresponding SCs to implement sustainability practices considering the various dimensions of sustainability, critical areas and SC's various partners.

Sustainable Supply Chain Management: A Comprehensive Systematic Review of Industrial Practices

Sustainable business practices are those that allow companies to increase their profit while still considering the triple bottom line of sustainability, which involves economic, environmental, and social aspects. There are a lot of studies exploring various aspects of supply chain practices. However, there remains a gap for the proposal of a complete framework concerning various industries. This research fills this gap by studying existing empirical and review studies. Based on a content analysis of 86 studies, 789 practices are derived and categorized, leading to a comprehensive classification of sustainable practices in supply chains. Moreover, the employed methods to analyze the data are investigated. The practices are cross-checked versus the studied industries showing the current sustainable industries. The details of the studied papers are presented in a comprehensive table. The sustainable framework showing the industrial solutions toward sustainable supply chains is divided into 38 minor practices classified into 11 main categories. This paper provides a novel interpretation of the sustainable solutions addressed by different industries and presents a new and updated classification of the literature identifying future directions. This offers many advantages for practitioners and researchers to transform a supply chain into an improved version in the bigger picture.

The Application of Lean Methods in Corporate Sustainability—A Systematic Literature Review

This paper reviews the application of lean methods for corporate sustainability and highlights demands for future research. With the help of a systematic literature review, papers at the interface of lean and sustainability were identified and matched to a standardized list of lean methods to assess their frequency in the context of sustainability. In a further step, papers containing actual case studies were analyzed in more detail regarding specific application settings, sustainability dimensions, measurability of sustainability impact, and other criteria. The quantitative analysis of 363 publications shows frequent use of lean methods such as just in time and value stream mapping in the context of sustainability, and a surprisingly low use of other approaches such as karakuri, milk run, or chaku chaku. The in-depth analysis of 81 case studies reveals the primacy of intra-company and ecological assessments in the lean context, while social and inter-company aspects remain rather underexposed. This study complements existing research on lean and sustainability by systematically analyzing specific lean methods in the context of sustainability and by further exploring the sustainability characteristics of such lean applications.

Sustainable service supply chain management: from a systematic literature review to a conceptual framework for performance evaluation of service only supply chain

Purpose

Despite increasing attentions to sustainable service supply chain management (SSSCM), a framework for performance evaluation of sustainable service only supply chain management (SSOSCM) is still missing. This paper tries to fill this gap and provides a novel conceptual framework.

Design/methodology/approach

The articles related to SSSCM are fetched from the databases of SCOPUS and Web of Science. Analysis of 174 articles identified by the systematic literature review is further carried out.

Findings

This research identifies the sustainable practices for service only supply chain (SOSC) as environmental management, social management, economic management, customer management, health, safety and risk management, technical sustainability, institutional sustainability, information and technology management as well as two performance measurement criteria as operational performance and organizational performance. This paper provides a novel conceptual framework for the performance evaluation of SSOSCM. The results call for future exploration in the following three broad directions-(1) customer's perception, involvement and their behaviour towards sustainability in SOSC context; (2) trade-off, incentive mechanism and multilevel evaluation for achieving sustainability in SOSC and (3) sustainability in SOSC from various point of views.

Practical implications

The managers can use the framework to assess the performance of the organization while researchers can explore the discussed research gaps.

Originality/value

This is the first paper that provides a novel conceptual framework for the performance evaluation of SSOSCM as well as potential future research directions.

Critical factors for successful implementation of just-in-time concept in modular integrated construction: A systematic review and meta-analysis

Modular integrated construction (MiC) is a revolutionary construction method. However, the logistics management of MiC has always been a major barrier to the wider adoption of MiC. Nonetheless, this challenge can be tackled by the application of lean techniques, namely, just-in-time (JIT). Numerous studies have identified and evaluated the critical factors (CFs) required to implement JIT; however, there is no consensus among the previous studies on these CFs and their level of importance. Therefore, this research, for the first time, provides a systematic review and meta-analysis of these CFs. The systematic review identifies 42 CFs. To further provide a synthesis analysis of previous studies, a meta-analysis approach is used. This analysis is conducted on the identified CFs to evaluate their importance level and hence rank them. The results indicate that all the 42 CFs are important for applying JIT, of which seven are highly significant for successfully implementing JIT in MiC. Although the ranking obtained by meta-analysis is much more reliable than that provided in the individual studies, however, there is still a high heterogeneity in the results, which depicts the uncertain nature of the construction field. Therefore, sub-group analysis is conducted to investigate this heterogeneity and uncover the hidden patterns in the literature. This is achieved by studying the influence of predictive factors (moderators) on the importance level of CFs. This analysis shows that the economy of a country and the type of project executed are influential factors. The results further indicate that developing economies, in contrast to advanced economies, should pay more attention to three CFs. Also, the results show that seven CFs are much more important in MiC projects than the other project types. This research work is highly beneficial for theory development and for practitioners by identification of significant CFs that warrant management dedication to best apply JIT. Researchers, in particular, can consider the recommendations given here for implementing future meta-analysis studies.

Customer Behavioral Reactions to Negative Experiences during the Product Return

This paper takes a closer look at customer experience during product return and the customer’s ability to share information about it. The research process included the development of research tools such as questionnaires. Anonymous surveys were conducted by computer assisted web interview among individual customers from Poland on a sample 327 respondents. Non-stratified random sampling was used, as we considered it to be the most effective in terms of the effort-benefit ratio of the survey. A contingency table was constructed from the responses, the observed values and expected values were compared, and the Pearson Chi-square and the p-value of Fisher’s exact test were calculated. The research process carried out as well as the analysis of the obtained results allowed us to respond to the research questions. As a result, it can be stated that the clients, both satisfied (80.1%) and dissatisfied (84,4%), tended to share their opinion about return experience with other potential clients. Moreover, 42.2% of the respondents declared that they would not buy again from a seller after an unsuccessful return operation. The presented conclusions enrich the theoretical understanding of customer behavior and their purchase intention. It also offers retailers a quantitative benchmark and new perspective on the design of return policy in order to improve customer satisfaction.

Analyzing barriers and strategies for implementing Lean Six Sigma in the context of Indian SMEs

Purpose

The purpose of this study is to investigate the barriers for implementing Lean Six Sigma (LSS) in small and medium-sized enterprises (SMEs) and present a framework that provides prioritized strategies to overcome the barriers.

Design/methodology/approach

The barriers and strategies are identified via a comprehensive literature review and validated by industry experts. The study uses the fuzzy Technique for Order of Preference by Similarity to Ideal Solution (fuzzy TOPSIS) to analyze the barriers and strategies for determining the prioritized list of strategies.

Findings

The findings reveal that there are sixteen barriers to LSS implementation in Indian SMEs. To overcome these barriers, this study reveals twelve strategies. The analysis shows that “effective management” is the most crucial strategy to overcome the barriers for implementing LSS in Indian SMEs.

Research limitations/implications

This research guides SMEs practitioners to efficiently and effectively implement LSS, which, in turn, can enhance the performance of SMEs.

Originality/value

This study contributes to the literature by integrating the strategies with the barriers for implementing LSS in Indian SMEs. Besides, this study provides the prioritized list of strategies to overcome the barriers for implementing LSS in Indian SMEs.