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Chen M, McNab A, Zhang W. How to improve the university library intelligent knowledge service: A system dynamics model. J Inf Sci 2021. [DOI: 10.1177/01655515211042240] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
Based on the theory of system dynamics, this article analyses the system composition of a university library intelligent knowledge service (IKS) and its relevant functions. First, we designed a system dynamics model involved the steps and flow of system modelling, the analysis and frame diagram, the system boundaries and their settings, and the system causality model. Furthermore, the system simulation of the IKS is carried out with result analysis, validity test and application analysis. The system simulation results show that (1) the model can simulate the system operation processes of a university library IKS, (2) the model reveals the relationships and the operation trends among the elements of the IKS and (3) the effective implementation of a library IKS can be improved by following the essential law of service development, paying attention to the coordination and interaction among constituent elements, and influencing measures around key variables.
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Affiliation(s)
- Mang Chen
- Business School, Guilin University of Technology, P.R. China
| | - Anna McNab
- Department of Management, College of Business Administration, Niagara University, USA
| | - Wei Zhang
- School of Public Administration, Sichuan University, P.R. China
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Suen RLT, Chiu DK, Tang JK. Virtual reality services in academic libraries: deployment experience in Hong Kong. ELECTRONIC LIBRARY 2020. [DOI: 10.1108/el-05-2020-0116] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Virtual Reality (VR) has become a popular topic recently, and the quality of immersive experience nowadays is beyond our imagination. While VR applications for entertainment are common, it is a new and popular trend in academic libraries. Although many academic libraries in the West have started to provide VR services to catch up with the trend, the deployment is not quite popular in the East. This research aims to identify the reasons behind such phenomenon.
Design/methodology/approach
This research explores this phenomenon by studying two selected cases through interviews, site visits, and website/document analysis: the CAVE of the City University of Hong Kong Library and the VR Experience Zone of the Hong Kong Polytechnic University Library.
Findings
The findings indicated that VR library services are well-received and meeting user needs. However, the major limitations of using VR in academic libraries are technical capability, space and budget, causing libraries to hesitate in introducing and developing VR services.
Originality/value
Scant studies focus on the development, management and user feedback of VR services in academic libraries, especially in the East. Based on the findings, possible solutions for academic libraries interested in taking part in this trend are suggested.
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