Exploring clinical communication in a teaching hospital in Ghana

Communication Medium Used by Clients and Health Professionals in Accessing and Providing Healthcare in Low Resource Setting: A Descriptive Cross-Sectional Study

Background. There exist continuing challenges with communication medium used during health service provision. These challenges relate to clients and health institution, intra- and interhealth institution communications. This study reviewed the existing healthcare communication medium from the perspectives of clients and health professionals at a tertiary hospital in Ghana. Methods. Cross-sectional design was employed with a multilevel sampling method to select a total of 650 participants consisting of 303 clients, 303 health workers, and 44 hospital directorate managers for the study. A structured survey questionnaire was used to collect data from respondents. Results. Close to ninety percent (89.8%) of staff resort to direct means (face-to-face medium) to communicate among each other. Majority (64.4%) of them also communicated with management through meetings sections. Nearly all healthcare providers (97.4%) communicated with clients through direct means (face-to-face medium). Almost all forms of communication between the hospital management members and the general public were done through letters and official memos. Conclusions. The study revealed blended forms of communication media used by health providers and health service consumers. These differences in medium of communication could amount to possible difficulties such as lack of information and truncation of information flow. Developing a systematic way of information flow using a common information platform will improve access to health services.

The Influence of Managerial Psychology on Job Satisfaction among Healthcare Employees in Ghana

Background: Employee job satisfaction has been established to be one of the important factors that work towards addressing the subject matter of productivity in organizations. Healthcare professionals deserve some level of basic psychological need satisfaction in the area of job autonomy. Reasons that lead to employees achieving job autonomy and job satisfaction have been researched by industrial and organizational psychologists but very few of such studies have directed their attention towards the role psychological capital can play. Therefore, this study sought to find out how much of an impact positive psychology can make on the job autonomy of healthcare employees leading to the fulfillment of job satisfaction. Methods: Data were collected from 385 healthcare professionals from the public sector. A structural equation model was performed to analyze the relationship that exists between the constructs of psychological capital and job autonomy leading to job satisfaction on the part of the employees. Results: Results showed both a direct and indirect positive relationship between hope and job satisfaction and indirect through job autonomy. Apart from self-efficacy, that had a very low positive relationship, optimism largely influenced job autonomy of healthcare professionals. Results also showed that psychological capital positively related to job autonomy while job autonomy minimally influenced job satisfaction. Conclusions: It is concluded from this study that healthcare professionals deserve some level of basic psychological need satisfaction in the area of job autonomy and that can stimulate positive work ethic.