The impact of quality framework application on patients’ satisfaction

Bounded rationality in healthcare: unraveling the psychological factors behind patient satisfaction in China

Introduction

Patient satisfaction is a crucial metric to gauge the quality of medical services, but the psychological factors influencing patient satisfaction remain insufficiently explored.

Methods

This study examines these psychological factors by applying the theory of bounded rationality to 1,442 inpatients in Hangzhou, China, whose data were collected using a questionnaire. One-way ANOVA, correlation analysis, and hierarchical regression were used to analyze patient satisfaction and its associated factors. Additionally, the path analysis of the structural equation model revealed the mechanisms behind the key psychological factors that influenced patient satisfaction.

Results

Medical risk perception, the social cognition of the medical environment, and social desirability bias had significant positive impacts on patient satisfaction. By contrast, negative emotions had a significant negative impact on patient satisfaction. Notably, patients' negative emotions had both a suppressive effect and a positive moderating effect on the relationship between medical risk perception and patient satisfaction. Similarly, social desirability bias had a suppressive effect on the correlation between the social cognition of the medical environment and patient satisfaction, albeit with a negative moderating effect.

Discussion

These results suggest that when evaluating and improving patient satisfaction, accounting only for the factors that directly influence medical service quality is insufficient, as the indirect and moderating effects of patients' negative emotions and the social cognition of the medical environment must also be considered. Medical service providers should thus address patients' negative emotions, establish good doctor-patient relationships, optimize service environments, provide managers with medical risk education and training on negative emotions, and prioritize patient-centered care. Additionally, the government and relevant health departments should optimize medical policies, enhance fairness and accessibility, and create a positive social cognitive environment through public education and awareness campaigns.

Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

Patient satisfaction (PS) is an essential element in evaluating and improving healthcare systems. Few studies have gathered evidence about patient satisfaction with primary care (PC) services in the Gulf Cooperation Council (GCC) countries. Therefore, it is important to review the existing literature examining PS with PC services in the GCC countries. This scoping review was conducted for primary data studies published between 2000 to March 2022. Out of 4461 screened articles, 37 met the inclusion criteria. Most studies were conducted in Saudi Arabia and were of cross sectional methodology. PS with primary care in the GCC is affected by multiple provider-related and patient-related factors and users are generally satisfied with the service provided. Future research should focus on the effects of the factors that were not explored and validate the existing results.

Technology Applications in Tracking 2019-nCoV and Defeating Future Outbreaks: Iraqi Healthcare Industry in IoT Remote

A serious effect on people's life, social communication, and surely on medical staff who were forced to monitor their patients' status remotely relying on the available technologies to avoid potential infections and as a result reducing the workload in hospitals. this research tried to investigate the readiness level of healthcare professionals in both public and private Iraqi hospitals to utilize IoT technology in detecting, tracking, and treating 2019-nCoV pandemic, as well as reducing the direct contact between medical staff and patients with other diseases that can be monitored remotely.A cross-sectional descriptive research via online distributed questionnaire, the sample consisted of 113 physicians and 99 pharmacists from three public and two private hospitals who randomly selected by simple random sampling. The 212 responses were deeply analyzed descriptively using frequencies, percentages, means, and standard deviation.The results confirmed that the IoT technology can facilitate patient follow-up by enabling rapid communication between medical staff and patient relatives. Additionally, remote monitoring techniques can measure and treat 2019-nCoV, reducing direct contact by decreasing the workload in healthcare industries. This paper adds to the current healthcare technology literature in Iraq and middle east region an evidence of the readiness to implement IoT technology as an essential technique. Practically, it is strongly advised that healthcare policymakers should implement IoT technology nationwide especially when it comes to safe their employees' life.Iraqi medical staff are fully ready to adopt IoT technology as they became more digital minded after the 2019-nCoV crises and surely their knowledge and technical skills will be improved spontaneously based on diffusion of innovation perspective.