After-hours work-related technology use and individuals' deviance: the role of other-initiated versus self-initiated interruptions

Reducing work interruptions and work-related interruptions of employees' leisure time through job analysis and leadership coaching

The study tested a brief intervention to stimulate and help supervisors reduce work-related interruptions among their employees, both at work and during leisure time. The core of the short-term intervention was a workplace analysis of work-related interruptions, which was fed back to supervisors in combination with a work redesign stimulation explaining why and how to reduce interruptions. Two intervention sessions, as one-on-one physical meetings, that lasted 1.5 h each and were 2 wk apart. The sample consisted of 20 managers and 89 employees. The non-experimental repeated measurement design comprised three questionnaire measurements of the 89 employees (two pre-measurements and one post-measurement). Repeated measure hierarchical linear models showed that the intervention significantly predicted reduced interruptions during work and work-related interruptions of leisure time. Although the intervention effect sizes were small, the current work design intervention with supervisors as mediating actors can reasonably contribute to occupational health prevention.

Buffering or boosting? The dynamic curvilinear relationship between work-related use of information and communication technologies after-hours and wok procrastination

Work-related use of information and communication technologies after-hours (W_ICTs) blurs the boundaries between work and non-work domains, representing a typical boundary-crossing behavior that affects employees' lives and organizational development. Drawing on the Job Demands-Resources theory, this study develops a dynamic curvilinear model of the impact of W_ICTs on work procrastination, considering intrinsic motivation (self-efficacy and enjoyment) and regulatory focus (prevention focus). Empirical testing of the research hypotheses is conducted through a survey involving 817 employees with standard working hours (e.g. 9 a.m. to 5 p.m.). The results indicate that W_ICTs can be regarded as both inhibitors and promoters, with a U-shaped impact on work procrastination and an inverted U-shaped effect on self-efficacy and enjoyment. The mediating roles of self-efficacy and enjoyment are significant. Moreover, prevention focus moderates the relationship between W_ICTs and enjoyment, whereas the moderating effect between W_ICTs and self-efficacy is insignificant. This dynamic curvilinear relationship may explain the inconsistent results of prior studies regarding the relationship between W_ICTs and employees' negative behaviors. It contributes to expanding research on the outcomes of W_ICTs and the antecedents of work procrastination. Moreover, the proposed influence mechanism between W_ICTs and work procrastination has not been established from the perspective of intrinsic motivation and prevention focus. Hence, this study responds to scholars' calls and adds to the existing research on how W_ICTs affect work procrastination. These research findings enhance the current understanding of the effects of W_ICTs and offer valuable insights for organizations to effectively manage W_ICTs and address work procrastination behavior in practice.

Unpacking the relationship between technological conflicts, dissatisfaction, and social media discontinuance intention: An integrated theoretical perspective

Previous research has largely overlooked the examination of the association between family, work, and personal (FWP) conflict, user dissatisfaction, and subsequent discontinuation intention in the context of social networking sites (SNS). Addressing this research gap, the present study aims to present an integrated theoretical perspective that combines Expectancy Disconfirmation Theory (EDT) and Merton's functions. By doing so, we seek to provide a comprehensive understanding of the factors influencing SNS withdrawal behavior. To achieve this objective, data were collected from 360 SNS users using a time-lag method across three waves, and Structural Equation Modeling (SEM) was employed for data analysis. The findings of our study reveal that all three disconfirmation-based factors (i.e., FWP conflicts) positively contribute to SNS user dissatisfaction, which subsequently leads to users' intention to discontinue their SNS usage. Additionally, we explored the moderating role of Merton's functions, specifically manifest and latent functions, in influencing users' decisions to discontinue SNS use. The results indicate that the manifest functions of social media weaken the relationship between dissatisfaction and discontinuation intention, whereas the latent functions do not exhibit a significant interaction effect. By proposing a dual theoretically integrated mechanism of SNS discontinuation intention, study contributes to the existing literature in the field of information systems. Furthermore, our findings provide valuable insights for managers regarding the timing and manner in which social media FWP conflicts can lead to user dissatisfaction. This knowledge can assist in the development of effective strategies aimed at retaining users in SNS and enhancing their overall user experience.

Strain, loss of time, or even gain? A systematic review of technology-based work extending and its ambiguous impact on wellbeing, considering its frequency and duration

Especially in knowledge-intensive professions, workers engage in work-related communication and access digital work content outside of working hours. Scientific research on technology-based work extending has flourished in recent decades, but yielded inconclusive results about its relationship with workers' wellbeing and focused on different temporal characteristics of the behaviour. Consequently, in this article, we address the question of whether different temporal characteristics of technology-based work extending, such as the frequency and duration of the behaviour, may have different consequences for workers' wellbeing. In the course of a systematic literature review, we analyzed 78 empirical studies published between 2007 and 2021 that investigate the relationship between the self-rated frequency and the self-rated duration of work extending behaviours and 14 wellbeing indicators. Whereas most studies examined the frequency of work extending behaviours and its consequences, only 19 studies examined the effects of its duration. Based on our findings, we propose three effects: The strain effect of frequent work extending, the gain effect of sustained work extending, and the loss-of-private-time effect inherent to work extending and independent from its frequency and duration. Our findings not only provide in-depth information on a widespread contemporary behaviour and its psychological implications, we also reveal research gaps and shed light on behaviours associated with role transitions and thus contribute to boundary theory.

Above management: Scale development and empirical testing for public opinion monitoring of marine pollution

The marine eco-environment is receiving increasing attention globally, and the rapid development of network technology has enabled individuals to express their dissatisfaction and appeals for marine pollution through public engagement measures, particularly on network platforms. As a result, chaotic public opinions and information dissemination on marine pollution are becoming more prevalent. Previous studies have mainly focused on practical measures of marine pollution management, with limited exploration of how to prioritize the monitoring of public opinions on marine pollution. This study aims to develop a comprehensive and scientific measurement scale for public opinion monitoring on marine pollution by defining its implications and dimensions, verifying its reliability, validity, and predictive validity. The research defines the implications of public opinion monitoring regarding marine pollution based on previous literature and experience, using empathy theory as an entry point. The study uses text analysis to explore the internal laws of topic data on social media sites (n = 12,653), forming a theoretical conception of public opinion monitoring composed of three Level 1 dimensions (empathy arousal, empathy experience, and empathy memory). Based on research conclusions and related measurement scales, the study compiles the measurement items to develop the initial scale. Finally, the study verifies the scale reliability and validity (n1 = 435, n2 = 465) and predictive validity (n = 257). Results show that the public opinion monitoring scale has good reliability and validity, and the three Level 1 dimensions have a high level of interpretation for public opinion monitoring and good predictive validity. This research expands the application scope of public opinion monitoring theory and emphasizes the significance of public opinion management on the basis of traditional management research, increasing marine pollution managers' attention to the public domain of the network. Furthermore, it provides public opinion monitoring instruments for marine pollution through scale development and empirical research, reducing the occurrence of public trust crises and creating a stable and harmonious network environment.

Role of Informal Social Control in Predicting Racist Hate Speech on Online Platforms: Collective Efficacy and the Theory of Planned Behavior

Drawing on the theory of planned behavior (TPB), the present study examined the relative importance of informal social control and social cohesion/trust in the behavioral intention to post online race-related hate speech. A conceptual framework of a mediation model was validated on data from 809 survey respondents, and age, gender, Internet usage, and the number of posts representing racist hate speech on online platforms in a 1-year period were controlled for as demographic data. Twenty-six measurement items were designed to measure the four TPB constructs of attitude, subjective norm, perceived behavioral control (PBC), and behavioral intention, as well as the two action-oriented variables of social cohesion/trust and informal social control. Partial least-squares structural equation modeling analysis was conducted to test a series of research hypotheses, and the findings were as follows: (a) informal social control partially mediated the relationships between behavioral intention to post online race-related hate speech and both attitude and subjective norm; (b) informal social control fully mediated the influence of PBC on behavioral intention; and (c) social cohesion/trust did not significantly mediate any of the relationships between behavioral intention and attitude, subjective norm, or PBC. The results indicate that the willingness to intervene in informal social control plays an important role in preventing unwelcome online activity.

Exploring the mechanism of consumer purchase intention in a traditional culture based on the theory of planned behavior

There has been a growing interest among scholars and practitioners in cultural empowerment due to the importance of this subject. In this study, we aim to explore the connection between traditional cultural symbols and cultural identity, further estimating how two variables stimulate consumers' emotional value to generate consumers' purchase intention. Based on existing traditional cultural literature and the theory of planned behavior (TPB), we first proposed a research framework and then empirically tested the relationship among traditional culture symbols, cultural identity, emotional value, and consumers' purchase intention. The survey data was tested using structural equation modeling (SEM) and the following conclusions were drawn. First, the cognition of traditional cultural symbols and cultural identity has a direct and significant impact on the emotional value thereby, eliciting consumers' purchase intention. Second, traditional cultural symbols are directly and indirectly (i.e., through emotional value or cultural identity) positively associated with consumers' purchase intention, also cultural identity is directly and indirectly (i.e., through emotional value) associated with consumer purchase intention. Finally, emotional values mediate the indirect effect of traditional culture and cultural identity on purchase intention, and cultural identity plays a moderating role between traditional cultural symbols and consumers' purchase intention. Our findings help to expand the existing literature on consumer purchase intentions by rationally using traditional cultural symbols in the product design and suggesting relevant marketing strategies. The research results can provide valuable inspiration for promoting the sustainable development of the national tidal market and repeating consumers' purchasing intentions.

Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic

Purpose

The use of over-the-top (OTT) platforms grew substantially after the declaration of the COVID-19 pandemic in 2020. With the pandemic receding, there is a concern that users may not continue with their subscriptions. To counter this, OTT service providers must strategize proactively to retain and acquire new users once the pandemic abates. Positing that understanding the consumption values that users ascribe to OTT platform usage can provide useful customer retention insights, the purpose of this paper is to use the theory of consumption value (TCV) to study the values that users derived from their use of OTT following the onset of the pandemic.

Design/methodology/approach

The mixed-method approach is used to collect qualitative and quantitative data. Analysis of qualitative responses collected through interviews of 12 current OTT platform users helped identify two categories of OTT platform-specific values: attribute-level and benefit-based. Next, the study examined the association of values thus identified with one another, as well as with continued intentions to use OTT platforms, by analyzing data collected from 371 existing users.

Findings

The findings indicated that functional value quality and social value, representing the attribute-level values, were positively associated with two benefit-based values – functional value price and emotional value (EMV). Next, EMV was not only associated with intentions but also partially mediated the association of attribute-level values with intentions. Premium subscription purchased and increased viewing time were confirmed to have moderating effects on the association between attribute-level and benefit-based values.

Originality/value

The study is amongst the foremost research initiatives to examine consumption values derived from OTT platform usage after the onset of the pandemic. Its novelty also comes from its identifying OTT platform-specific consumption values for the first time and adding a new dimension to the TCV by examining the interplay of these values in the OTT platform context.

The spillover effect of work connectivity behaviors on employees' family: Based on the perspective of work-home resource model

With the rapid development of mobile communication technology, work connectivity behaviors are becoming increasingly pervasive, which has gradually attracted extensive attention from scholars and practitioners. According to the work-home resource model, we propose a theoretical model that proactive/passive work connectivity behaviors induce family harmony through self-efficacy and ego depletion, and we explore the moderating role of family support in this relationship. Based on survey data collected from 364 questionnaires using a three-wave time-lagged design, the results show that: (1) Proactive work connection behaviors have a negative effect on family harmony; Passive work connection behaviors have a negative effect on family harmony. (2) Self-efficacy plays a suppressing role in the relationship between proactive work connection behaviors and family harmony. (3) Ego depletion plays a mediating role in the relationship between passive work connectivity behaviors and family harmony; (4) Family support not only positively moderates the relationship between proactive work connectivity behaviors and self-efficacy, but also moderates the suppressing effect of proactive work connectivity behaviors on family harmony through self-efficacy; (5) Family support not only negatively moderates the relationship between passive work connectivity behaviors and ego depletion, but also moderates the mediating effect of passive work connectivity behaviors on family harmony through ego depletion. The above results can broaden our understanding of the effect of work connectivity behaviors and provide some inspiration for how to optimize the management strategy of employees' work connectivity behaviors.

Exploring the mechanism of empathy on lens language and linguistic landscape on movie-induced tourism: The moderating effect of cultural differences

Since the development of film-induced tourism, scholars have increasingly shifted their attention to examining film-induced tourism from different perspectives. However, little research has been devoted to the underlying mechanisms by which audiences empathize with movie scenes. Current research believes that the lens language of movies is helpful for the communication between the movie and the audience. It not only helps the audience to shape the imagination of the movie scene, but also contributes to the construction of a virtual language landscape, and promotes the audience's cognition of the movie scene. Bringing their emotions and self-expression into the story ultimately enhances the audience's perception of where it was filmed. In exploring the framework of the transformation of empathy in lens language to landscape language, cultural differences are also proposed as the boundary conditions for the relationship between lens language and empathy. Structural equation modeling with PLS-SEM was employed to test the proposed hypotheses. The findings suggest that lens language positively predicts language landscape and empathy positively mediates the aforementioned relationship. Furthermore, the interaction term of cultural differences amplifies the relationship between lens language and empathy. Finally, we discuss theoretical and practical implications.

Information and communication technologies-assisted after-hours work: A systematic literature review and meta-analysis of the relationships with work-family/life management variables

The phenomenon of information and communication technology (ICT)-assisted after-hours work has led to rising academic interest in examining its impact on workers' lives. ICT-assisted after-hours work may intrude on the home domain and contribute to higher work-family/life conflict, lower work-family/life balance, or higher work-family/life enrichment (the last one owing to the acquisition of competencies transferable to the home domain). Additionally, owing to cultural and societal differences in gender roles, the relationships between ICT-assisted after-hours work and work-family/life management variables may differ between female and male workers. To analyze the current empirical findings, this study performed a literature review with 38 articles and a meta-analysis with 37 articles. Our findings showed that ICT-assisted after-hours work was positively related to work-family/life enrichment (r = 0.335, p < 0.001; 95% CI [0.290, 0.406]), but also to work-family/life conflict (r = 0.335, p < 0.001; 95% CI [0.290, 0.406]). However, neither gender nor pre-/post-COVID significantly affect the relationship between ICT-assisted after-hours work and work-family/life conflict. Finally, future research and implications are discussed.

Problematic Smartphone Use and Social Media Fatigue: The Mediating Role of Self-Control

Background

Excessive social media consumption leads to addiction and affects mental health. It is a phenomenon that is difficult to avoid. Previous research on the effects of excessive Internet use shows that people who engage in social media (SM) without restraint experience over-involvement, over-disclosure, technostress, and social media fatigue (SMF). SMF, conceptualized as an emotional and cognitive feeling of being overwhelmed, manifests itself in mindless browsing of content, limiting the amount of time spent on SM, or quitting SM altogether. Self-control, although present in the technology addiction literature and psychology research, has been rarely described in relation to both excessive SM use and SMF. Therefore, the main goal of the present study was to verify whether there is a direct relationship between problematic smartphone use and SMF, and whether this association is mediated by self-control.

Methods

The study included 210 respondents (M = 25.85, SD = 9.84) living in different Polish cities. The survey was conducted online, and the respondents consented to participate in the study. They completed the following measures: the Mobile Phone Problematic Use, the Self-Control Scale, the Social Media Fatigue Scale, and a brief questionnaire with socio-demographic data.

Results

Statistical analysis was performed to verify the relationship between problematic mobile phone use, level of self-control, and SMF. The outcomes indicate that there are significant interrelationships between the three studied variables. The association between problematic smartphone use and SMF is mediated by self-control.

Conclusion

A lack of impulse-inhibition skills, such as compulsive checking of notifications, can be a significant factor in SM exhaustion, fatigue, or frustration. SMF can also be understood as a natural defensive response, triggered in situations where individuals are overwhelmed, when the self-control is insufficient to stop the compulsion to use SM, and the use of a smartphone for this purpose is excessively engaging.

The value of tourism public opinion management in social governance: A study on the impact of electronic word-of-mouth perception on people's livelihood well-being

In the process of tourism market upgrading and tourism iteration, tourism companies will face a more complex public opinion environment. Designing a socialized public opinion management method for tourism with social governance to improve people's livelihood and well-being has become the primary concern of the tourism industry. Therefore, the existing literature has extensively focused on the role and influence of public opinion word of mouth from the perspective of tourist or consumer behavior. However, moderating role of individual tourist characteristics and environmental elements has not yet been deeply explored. Therefore, integrating with the background of the social media, this study examines how electronic word-of-mouth (eWOM) is related to the well-being of people's livelihood, and explores the interaction between individual characteristics and eWOM perception in Study 1. Furthermore, in Study 2, we provided novel boundary conditions, namely environmental elements (i.e., physical, social and historical environment). We used mixed methods (i.e., quantitative and experimental designs) to reveal that tourists' perceptions of eWOM have a significant positive effect on tourists' well-being experience. The results show that tourists' eWOM perception has a significant positive impact on their well-being experience. In addition, individual characteristics and environmental elements showed significant moderating effects between eWOM and well-being of people's livelihood. This study discusses the theoretical and practical implications, exploring the value of tourism public opinion management in social governance centered on tourists' eWOM perception, which helps tourism companies to effectively prevent and resolve risks affecting social harmony and stability in the field of cultural tourism and create a safe and stable cultural tourism market environment.

Work-related use of information and communication technologies after-hours (W_ICTs) and employee innovation behavior: a dual-path model

Purpose

The current study aims to identify work-related use of information and communication technologies after-hours (W_ICTs) from passive and active perspectives and examine mechanisms and different effects of information and communication technologies on employee innovation behavior.

Design/methodology/approach

Experience sampling method (ESM) was employed to capture dynamic within-person variance in daily-behaviors and daily-mood. In total, 92 employees completed an identical online survey each day for ten workdays.

Findings

The findings showed that the influence patterns and mechanisms of passive and active W_ICTs were utterly different. Passive W_ICTs was negatively associated with employee innovation behavior via emotional exhaustion, while active W_ICTs was positively associated with employee innovation behavior through perceived insider status. Furthermore, differential leadership significantly narrowed the positive relationship between passive W_ICTs and emotional exhaustion. However, differential leadership did not significantly moderate the relationship between active W_ICTs and perceived insider status.

Originality/value

This study is an important step forward in dividing W_ICTs into passive and active W_ICTs and discovers a dual path of two types of W_ICTs on employee innovation behavior. Findings of this study have heuristic value for future research.

Cognitive bias toward the Internet: The causes of adolescents' Internet addiction under parents' self-affirmation consciousness

The Internet plays a crucial part in the adolescent life. However, as a product of modernization, the Internet has brought a lifestyle different from that of our parents who tend to regard excessive exposure to the Internet as a manifestation of the adolescent Internet addiction. The cognitive bias against the Internet seem to have been arisen among the parents. Under the theoretical framework of self-efficacy and empathy, this study adopts PLS-SEM to analyze the contributing factors of the adolescent Internet addiction from the perspective of self-affirmation consciousness of parents. The result demonstrates that self-affirmation consciousness has a significant positive effect on the empathy process; the empathy process and self-affirmation have a significant positive effect on cognitive bias; and the empathy process acts as a mediator between self-affirmation and cognitive bias. To sum up, through the investigation of the causes of adolescent Internet addiction, this study explores the formation process of parents' cognitive bias toward the Internet under the influence of self-affirmation consciousness, verifying the practical effects of empathy in the process of promoting rational thinking of parents toward the Internet and adolescent Internet use, and at the same time promoting the harmonious development of parent-child relationships to a certain extent.