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For: Alsaggaf MA, Althonayan A. An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses. JEIM 2018;31:194-223. [DOI: 10.1108/jeim-04-2017-0048] [Citation(s) in RCA: 21] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Number Cited by Other Article(s)
1
Ma L, Pahlevan Sharif S, Ray A, Khong KW. Investigating the relationships between MOOC consumers' perceived quality, emotional experiences, and intention to recommend: an NLP-based approach. ONLINE INFORMATION REVIEW 2022. [DOI: 10.1108/oir-09-2021-0482] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
2
Yang Q, Hayat N, Al Mamun A, Makhbul ZKM, Zainol NR. Sustainable customer retention through social media marketing activities using hybrid SEM-neural network approach. PLoS One 2022;17:e0264899. [PMID: 35245323 PMCID: PMC8896689 DOI: 10.1371/journal.pone.0264899] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/12/2021] [Accepted: 02/19/2022] [Indexed: 11/30/2022]  Open
3
Elwalda A, Erkan İ, Rahman M, Zeren D. Understanding mobile users' information adoption behaviour: an extension of the information adoption model. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT 2021. [DOI: 10.1108/jeim-04-2020-0129] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
4
How narrative transportation in movies affects audiences' positive word-of-mouth: The mediating role of emotion. PLoS One 2021;16:e0259420. [PMID: 34739513 PMCID: PMC8570485 DOI: 10.1371/journal.pone.0259420] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/04/2020] [Accepted: 10/19/2021] [Indexed: 12/03/2022]  Open
5
Kalia P, Kaushal R, Singla M, Parkash J. Determining the role of service quality, trust and commitment to customer loyalty for telecom service users: a PLS-SEM approach. TQM JOURNAL 2021. [DOI: 10.1108/tqm-04-2021-0108] [Citation(s) in RCA: 6] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/04/2023]
6
Olfat M, Tabarsa GA, Ahmadi S, Shokouhyar S. Disclosing the bright side of SNs in the workplace. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT 2019. [DOI: 10.1108/jeim-10-2018-0215] [Citation(s) in RCA: 13] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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