ERP system implementation in large enterprises – a systematic literature review

A model for enterprise resource planning implementation in the Saudi public sector organizations

Studies dedicated to user's adoption, acceptance, and use of IT have been rampant since the advent of computers and IT. Therefore, it becomes essential to assess the value of IT to organizations and to understand the determinants of such value in terms of acceptance, integration, and technology use. In this regard, Enterprise Resource Planning (ERP) adoption remains challenging for professionals and practitioners alike. Previous research neglected many vital factors, such as user involvement (participation, engagement, and resilience) and environmental factors (change management, competitiveness, and pandemic pressure). Therefore, this study aims to identify the most significant factors that influence the successful adoption of ERP and propose a conceptual model. The Technology Acceptance Model with DeLone and McLean Information Success Models were the base for the study. The findings of this study reveal a conceptual model that facilitates the successful adoption of ERP systems. Through the identification of critical factors, one factor emerged as a permanent component in the adoption process. This conceptual model provides valuable insights for organizations seeking to implement and adopt ERP systems effectively. The study's findings offer valuable insights for firms pursuing long-term economic success through ERP adoption. Understanding the influencing factors enables efficient and effective deployment. Implications are relevant to organizations, ERP vendors, and decision-makers, guiding informed decision-making and prioritizing success factors.

Enterprise resource planning implementation within science and technology park (STP) organisations: an avenue for future research. A systematic review

Background: Enterprise resource planning (ERP) is critical to enhancing the ability to control commercial activities and results in a competitive advantage when combined with an organisation's existing competitive advantages. However, our practise review reveals that end users resist ERP implementation because the resulting changes will alter the current status quo. The implementation of an ERP system in an organisation is complex as it affects multiple areas of the business. Resistance to change is cited as a factor of ERP failure. Methods: In this study, we conducted a systematic literature review using Transfield's five stages and established a conceptual framework for ERP system implementation in science and technology parks (STPs). Articles collected from Emerald, Science Direct, ProQuest and Scopus databases between 1 st June 2021 and 15 th June 2021. Two authors were assigned to check the suitability of the articles in order to avoid risk of bias. Articles were analysed based on components of a research paper and the data was tabulated using MS Excel. Results: Only eight papers (0.011% of all the papers) appeared when we searched for papers related to ERP with a focus on post ERP Implementation, end-user behaviours, organisational performance, and the accelerated SAP (system application and product) methodology. We found that there are hardly any articles on ERP post implementations in STP context particularly based on the evaluation part of accelerated SAP.   Conclusions: Results indicate the lack of studies in this field, particularly those addressing issues related to STP. This study attempted to broaden the understanding of the ERP's effectiveness, particularly in terms of an organisation's operational performance.

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

Organizations are integrating big data technologies with Enterprise Resource Planning (ERP) systems with an aim to enhance ERP responsiveness (i.e., the ability of the ERP systems to react towards the large volumes of data). Yet, organizations are struggling to manage the integration between the ERP systems and big data technologies, leading to lack of ERP responsiveness. For example, it is difficult to manage large volumes of data collected through big data technologies and to identify and transform the collected data by filtering, aggregating and inferencing through the ERP systems. Building on this motivation, this research examined the factors leading to ERP responsiveness with a focus on big data technologies. The conceptual model which was developed through a systematic literature review was tested using Structural equation modelling (SEM) performed on the survey data collected from 110 industry experts. Our results suggested 12 factors (e.g., big data management and data contextualization) and their relationships which impact on ERP responsiveness. An understanding of the factors which impact on ERP responsiveness contributes to the literature on ERP and big data management as well as offers significant practical implications for ERP and big data management practice.

Cultural Challenges of ERP Implementation in Middle-Eastern Oil & Gas Sector: An Action Research Approach

The purpose of this paper was to examine the cultural barriers that existed at various stages of the Enterprise Resource Planning (ERP) implementation process, using the Middle-Eastern oil and gas sector as a case study. Due to a variety of cultural implications, ERP implementation rates in the oil and gas sector in Middle-Eastern developing countries are extremely low. Although the literature highlighted numerous ERP implementation theories that attempted to overcome the cultural complexities of ERP systems, there are few studies that have framed these complexities using action research theory in order to provide potential solutions to these challenges, particularly in Middle-Eastern developing countries where cultural settings are distinct from those in Western developed countries. Action research AR, in conjunction with documentation, observations, and interviews, aided in the exploration of the culturally complex barriers encountered during the pre-implementation (plan and propose), implementation (do), and post-implementation (assess and improve) stages of ERP projects conducted within a Middle-Eastern oil and gas organisation. This article confirms numerous cultural implications at each stage of the ERP implementation process, including team conflict, managerial authority, and a lack of an IT culture, all of which contributed to the project's delay. Other impediments, such as a lack of commitment to training and technophobia, persisted throughout the post-implementation phase and the subsequent follow-up experience under the recent COVID-19 pandemic. This article contributes to theory and practise by highlighting the culturally complex barriers that underpin many ERP implementations in the Middle Eastern oil and gas sector. This information can assist practitioners and researchers in developing future research and ideas to mitigate future ERP implementation challenges in this region.

The role of post-implementation strategies for projects of enterprise information systems in enhancing management system: A case study approach

BACKGROUND: There is a growing number of reasons that encourage worldwide universities to implement integrated systems and further introduce major technology-enabled change in the organization. Successfully implementing and sustaining such change demands an effective post-implementation strategy on the part of top management. OBJECTIVE: The purpose of this research work is to review the post-implementation strategical aspects of integrated information systems projects of academic organizations. METHOD: For this purpose, an exploratory case study is conducted in one of the leading universities in Pakistan. This institution implemented enterprise information systems recently in 2021. The interviews of the officers involved in the process of implementation and management of such systems were conducted and transcribed. CONCLUSION: The findings of this research will help the top management to proactively develop effective strategies for the successful implementation and maintenance of enterprise information system projects in the organization.

Does the regional environment matter in ERP system adoption? Evidence from Russia

Purpose

This paper explores the effect the regional technological environment has on technology-driven performance, measured by enterprise resource planning (ERP).

Design/methodology/approach

This study specifies a productivity-based production function driven by ERP system adoption. Employing a quasi-experimental research design, the author disentangles two effects – the average effect of ERP adoption and the moderation effect of the regional technological environment. The novelty of this study is that it merges publicly available information retrieved via text-mining tools and official financial reports published by companies.

Findings

The total effect of technology adoption on productivity varies from almost 3%–9% in different technological environments. Moreover, this study’s results revealed that the regional technological environment could enhance the effect of adopting different ERP systems.

Originality/value

While some papers investigate the relationship between ERP adoption and firm performance regarding the environmental context of a firm, the effect of the regional technological environment on the relationship between technology adoption and firm performance is understudied. Thus, this research tries to contribute to a deeper understanding of the regional context's impact on technology-driven performance. The authors used automated content analysis to collect data on technology adoption; by doing so, this study contributes to the growing body of research utilising the text-mining approach to extract data stored in Internet-based information sources.

Managing client–consultant relationships to derive benefits from ERP projects

Purpose

Enterprise resource planning (ERP) consultants have the expertise required to understand the specific contextual needs of an ERP client, implement tailored business processes that meet those needs, and ensure that no potential benefit offered by the ERP remains unexplored by the client. However, conflicts between ERP clients and consultants are a significant source of non-benefit realisation, making managing client–consultant agency crucial to ERP post-implementation benefits realisation. This paper aims to elucidate how managing client–consultant agency affects the benefits derived from ERP systems.

Design/methodology/approach

This paper uses microfinance institutions in 15 sub-Saharan African countries to explore different paths through which managing client–consultant agency leads to benefit realisation in ERP projects. It uses partial least squares structural equation modelling to analyse data from 127 managers and explains the results using insights from agency theory and the information system (IS) success model.

Findings

This paper reveals three routes through which contractual agreements and conflict resolution strategies lead to benefits realisation in ERP projects.

Originality/value

This is the first study that attempts to provide quantitative evidence of how managing the complex relationship between ERP project stakeholders affects ERP project success. It also contributes a novel theoretical model for ERP benefits realisation to complement existing research on ERP agency issues, critical success factors, and benefits realisation.

Antecedents and Impacts of Enterprise Resource Planning System Adoption among Jordanian SMEs

Businesses need accounting information to support their decision-making. In this regard, the extensive use of Information Technology (IT) has enhanced the effectiveness and efficiency of accounting functions that support accounting-related information. Specifically, an enterprise resource planning (ERP) system ensures reporting accuracy, large amounts of transaction processing, and the generation of reports for analysis. Regardless of the numerous benefits that an ERP system provides, small and medium-sized enterprises (SMEs) have yet to catch up with their system usage. Hence, this study draws upon the technology-organisation-environment (TOE) framework to propose an integrated model that includes diffusion of innovation (DOI), institutional factors, and TOE to examine ERP adoption antecedents in the context of SMEs in Jordan. A mixed method is applied in this work, and it uses a self-administered questionnaire survey as the main data collection instrument along with interviews. Quantitative data are obtained from 102 respondents through the questionnaire, after which the research model is validated using SMEs in Jordan. The survey results show that relative advantage, top management support, organisational readiness, training, competitive pressure, government support compatibility, and service provider support significantly influence ERP adoption among the SMEs. The findings are expected to shed light on the way SMEs can enhance their ERP adoption for optimum performance, as well as extend the literature dedicated to the antecedents of information system, IT adoption, and their impact.

Determinants of ERP Adoption, User Satisfaction, and User Engagement

Based on the theory of reasoned action (TRA) and the diffusion of innovation framework, this study examines the key determinants and outcomes of enterprise resource planning (ERP) adoption. The study specifically investigated the impact of system quality and user training on ERP adoption intention. Further, the impacts of ERP adoption intention and personal innovativeness on ERP adoption were also studied. User satisfaction with ERP and user engagement were considered as the two outcomes of ERP adoption. To achieve these objectives, an online survey was conducted and data was collected from 180 ERP users across multiple industries in India to understand their perception of such matters. Structural equation modeling using the partial least square approach was used to test the proposed hypotheses. The results of SEM analysis supported all the hypotheses under investigation. These results provide relevant evidence that may encourage organizations to understand the key determinants of successful ERP adoption and its significant impacts on user satisfaction with ERP and user engagement.

The role of senior managers’ positive self-image in supporting MIS implementation

Purpose

Researchers have long been interested in how the psychology of senior managers affects their behaviours. This paper aims to present the results of a questionnaire into how positive self-image influences how well senior managers in UK manufacturing organisations support the implementation of management information system (MIS). This study developed two scales, one to measure senior managers’ attitudes and the other to measure support of MIS implementation. It also sought to investigate the impact of senior managers’ positive self-image on their support of MIS implementation in UK manufacturing organisations.

Design/methodology/approach

The authors tested the hypotheses on a data set of 400 senior managers from UK manufacturing organisations. Two unidimensional scales to measure senior managers’ attitude and support level towards MIS implementation were developed. Exploratory factor analysis (EFA) was used to validate the scales. The study also examined the impact of senior managers’ positive self-image on their attitude and support from the perspective of UK manufacturing organisations by using structural equation modelling.

Findings

The study found that senior managers’ positive self-image is a significant contributing factor to their attitude. Also, senior managers’ attitude has a strong positive impact on their support in the MIS implementation process. A strong mediating relationship was found to exist between senior managers’ positive self-image and support through their attitude towards MIS implementation.

Originality/value

Although past literature has examined the importance of senior managers’ attitude and support in successful MIS implementation, there has been no specific scale around management support and attitude towards MIS implementation developed to date. Thus, a contribution of this study is its development of two new scales based on a survey of senior managers of UK manufacturing organisations. The scales can be used to evaluate senior managers’ perception towards MIS implementation and the support they are willing to give whilst implementing MIS. Another contribution of this study is the analysis of positive self-image via item-parcelling which improves model efficiency and provides more stable estimates of the construct.

Implementation of Enterprise Resource Planning (ERP) Systems in the Gig Economy

Gig economy has played a significant role in the country's economic development and has led to the growth in the employment of the people worldwide by supplementing the primary income of the people. With the security and autonomy that the gig sector promises, people choose to work as gig workers rather than traditional workers. Almost every company uses an enterprise resource planning system (ERPs) to some extent or the other to improve its performance and competitiveness. This paper devises a conceptual model describing how ERP systems help improve the human resource management of the gig workers, maintain customer relations, and bring digital transformation to its business. The research model would provide an understanding of diagnosing how the ERP system can help improve the conditions of the gig workers and the potential problems faced by them in the areas where the ERP system is not working efficiently. The framework would provide insights in simplifying the implementation of ERP in the gig sector that would be useful in the future.

Modeling the Influence of Information Systems on Sustainable Business Performance and Competitiveness

The necessity for sustainable development, the coronavirus pandemic, and conducting business within the frameworks of the fourth industrial revolution—Industry 4.0 create a challenging environment where enterprises have difficulties to achieve and maintain competitiveness. Information is becoming a core construct when it comes to conducting business in the modern, globalized business environment. In this paper, the influence of information systems (IS) on sustainable business performance and competitiveness is analyzed. Additionally, the influence of human resource management (HRM) and decision making (DM) on sustainable business performance and competitiveness, as two crucial constructs in the new paradigm of conducting business, are addressed. The relations are discussed from the aspect of sustainable development and future post-pandemic business trends. The main goal is to determine the relations between the noted constructs in a transitional setting. In sum, 184 manufacturing enterprises from Republika Srpska were surveyed via a structured survey, where the focus was on quantifying and modeling the influence of IS, HRM, and DM on sustainable business performance. The results indicate that IS, HRM, DM can affect business performance in a transitional economic setting. This approach is novel, as the existing body of literature does not address all the noted influencing factors on sustainable business performance and competitiveness in a transition economy. Hence, this paper significantly contributes to the existing body of literature and provides a solid basis for future research in this domain.

Where are the higher education institutions from knowledge protection: a systematic review

Purpose

Knowledge protection (KP) is one of the main knowledge management (KM) processes that aim to protect the organization’s knowledge from any inside and outside force leakage. In higher education institutions (HEIs), KP is rarely being discussed and covered in contrast to knowledge sharing (KS) in terms of its determinants. The purpose of this paper is to provide a deep analysis of previous research articles from 1980 to 2019 and examine the associated institutional factors on KP determinants within HEIs as a research objective.

Design/methodology/approach

The preferred reporting items for systematic reviews and meta-analysis was a well-established approach for analyzing the systematic literature review methodology. Several articles were published over the past decades collected from 5 different databases, but after the screening, 101 articles were reviewed and only 22 articles were relevant to the research objective.

Findings

The findings indicated that KP is under academic research topic in KM and has received minimal attention in HEIs compared to KS, which has been frequently studied in HEIs. The literature categorized KP determinants into four areas: technological, organizational structure, behavioral and ethics and organizational culture. It will open the door for academics to investigate further into the factors, theories and models of KP in general and HEIs from a particular perspective.

Practical implications

As evident from the paper finds, with few pieces of literature covered in this topic, HEIs have to protect the knowledge from any illegal usage or any expert’s knowledge loss after leaving the institutions. This study can help university leaders to understand how the different KP determinants can maximize KP without affecting the KS and develop the KP phenomenon for a strategic fit to enhance their institutions’ safe knowledge usage.

Originality/value

This is the first research of its type which has extensively examined the literature on KP related to HEIs. Also, this paper provides theoretical and practical insights through understanding the determinants that affect KP practices among academic staff.

Incorporating the risk of knowledge loss in supply chain risk management

Purpose

The literature on supply chain risk management (SCRM) has investigated a multitude of supply chain risks. This paper aims to make a case for the importance of managing the risk of knowledge loss in the supply chain management (SCM) function and incorporating knowledge loss as a critical risk within the SCRM process.

Design/methodology/approach

This paper adopts a knowledge-based view of the SCRM process and attempts to bring to light insights based on a synthesis of the relevant literature. The authors conducted a systematic literature review of peer-reviewed articles published between 1998 and 2019. Further, a case study was conducted to illustrate the significance of the risk of knowledge loss in the SCM function in terms of how it operates and why it has such a significant impact on performance.

Findings

Knowledge loss is a relatively neglected type of supply chain risk that can be added to the existing typologies. This paper argues that knowledge loss in the SCM function has the propensity to significantly impact the performance of the focal firm, exacerbate other types of supply chain risk and impede risk mitigation efforts. We put forth several strategies that supply chain managers can adopt to mitigate the risk of knowledge loss in their function.

Research limitations/implications

This paper generates an exploratory opening that could pave the way for a systematic theory of knowledge loss as a supply chain risk and future empirical research. The study culminates in a number of important insights and initiatives for supply chain managers to recognize and manage the risk of knowledge loss.

Originality/value

This paper argues for the importance of incorporating the risk of knowledge loss in SCRM research and practice. It also provides an examination of some promising angles for future research in SCRM from a knowledge-based perspective.

Predictors of Perceived Learning Outcomes, Satisfaction, and Continued Use Intention in SAP ERP-Enabled Courses

Enterprise resource planning (ERP) systems allow businesses to achieve high performance through distinctive capabilities and are one of the fastest growing areas within information systems. Many universities have adopted ERP in their management information systems (MIS) curriculum to increase the marketability of their students. Drawing on the IS success model and several constructive learning theories, this study develops a model that is predictive of students' continued ERP software use intention, satisfaction, and perceived learning outcomes. SAP is the ERP system used in this study. Business students at four mid-sized state universities in the United States were surveyed. The universities are members of the SAP University Alliance. There were 373 usable responses. Partial least squares structural equation modeling (PLS-SEM) was used to empirically test the model. The findings indicate that student motivation, perceived instructor support, and ERP system quality are strong predictors of student satisfaction, and learning outcomes. Student motivation and ERP system quality, but not perceived instructor support, are also significant predictors of continued use intention.

A Compilation and Analysis of Critical Success Factors for the ERP Implementation

Nowadays, the adoption of a new enterprise resource planning system is a highly complex process, and it is not as easy as people imagine. It is a challenging task that requires rigorous efforts, careful thinking, and proper planning. Likewise, it demands a detailed analysis of such factors that are critical to the implementation. The field has sparked an immense interest in the research community, and hence several previous studies have tried to assess the current status of these systems and address some issues in the literature reviews. First, the research aims to conduct a comprehensive literature survey, in order to address some issues related to the implementation and management of ERP, and point out overall trends. Afterwards, we tried to provide a contribution to the research field of the critical success factors (CSFs) of ERP projects based on a systematic approach to review a large number of refereed papers published between 2006 and 2018 on ERP from which a large number of documents relating to CSFs on ERP were extracted, and selected for analysis. From that review, we led a survey through which we tried to investigate and examine the different critical success factors that need to be considered to ensure the success of ERP systems.

Organizational culture and information systems strategic alignment

Purpose

Information systems (IS) strategic alignment is a significant chief information officers (CIO) and top management issue because of its impact on a firm’s performance and profitability. Previous studies have primarily examined informal dimension’s influence on IS strategic alignment. Nevertheless, a few research works have emphasised cultural dimension’s effect. The purpose of this paper is to empirically investigate and bring out organisational culture’s influence on IS strategic alignment. Notably, it highlights the most significant culture types, according to the Competing Value Framework (Cameron et al., 2006).

Design/methodology/approach

Empirical setting comprises a quantitative approach using a survey based on a sample of 160 business managers (BMs) of 53 large companies located in Tunisia with international activities and being in the post-implementation operational use phase of their enterprise resource planning (ERP) systems. The partial least square (PLS) method has been used for data analysis.

Findings

The results provide an empirical evidence supporting a positive and significant organisational culture’s influence on the IS strategic alignment. The findings also show that “Clan Culture” (Internal/Flexibility-oriented culture) positively influences IS alignment along with the strategic priorities. These findings provide guidance and help understand how, through clan culture, the company can contribute significantly to the success of its ERP systems strategic alignment during the most critical phase, namely, post-implementation.

Originality/value

Despite abundant work related to IS alignment topic, little research, to the authors’ knowledge, has been undertaken in considering organisational culture’s influence. Thus, this research aims to fill this gap and to raise new questions about IS alignment. First, this study puts together organisational culture (through the Competing values Framework) and strategic alignment (through the IS use dimension) in a single research model to analyse four culture types’ direct effect on IS alignment. Second, this study is innovative in its use of the ERP post-implementation as an empirical framework. The post-implementation phase is often played down in research work in favour of the upstream pre-implementation phases. Furthermore, the findings bring together theoretical and practical insights on both IS-business strategic alignment and ERP post-implementation. Thus, future research could emphasise the role of clan culture in the efficiency of ERP systems strategic alignment during the usage phase. Building on these findings, BM, CIO and top management are advised to promote this culture type based on communication, information sharing and the spirit of internal partnership – so that their ERP systems are used appropriately and aligned with the company’s strategic priorities.

Impact of supply chain information sharing on performance of fashion enterprises

Purpose

The purpose of this paper is to develop a novel research model to examine the relationship among information sharing (IS), supply chain integration (SCI), operational performance (OP) and business performance (BP) in the fashion supply chains.

Design/methodology/approach

A survey of 247 executives from Chinese fashion brand firms was conducted and the data were analyzed to investigate how IS affects the organizational BP. Structural equation modeling (SEM) was applied to study the relationship among IS, SCI, OP and BP.

Findings

The empirical research results indicate that IS is critical to enhance the SCI and OP, and both SCI and OP exert mediating effects on BP of fashion brands. This result also reveals constructive suggestions that allow fashion brands to strengthen their SCI and OP, as well as BP.

Research limitations/implications

Multiple data sources were applied to develop the sampling frame, and respondents were selected (according to their experience and position) to ensure they had the knowledge and expertise to provide valid response. However, this could not guarantee the adequacy of the sample. This limitation is compounded by the reliance on a simple respondent per firm, which precludes testing for inter-rater reliability.

Practical implications

The empirical findings provide an enhanced understanding of the relationship among IS, SCI, OP and BP in Chinese fashion brand settings. The research results will help fashion brands to improve supply chain efficiency and enhance company performance.

Originality/value

Although previous studies have realized that the value of IS varies in different industries, few have specifically explored the impact on the fashion industry characterized by short life cycles, high volatility, low predictability and high impulse purchasing. To fill this knowledge gap, the present study employed a questionnaire survey and SEM techniques to explore the relationship among IS, SCI, OP and BP in the fashion supply chain. Comprehending the impact mechanism of IS on organizational performance can provide useful management insights into the development of effective strategies that allow enterprise to improve BP.

Augmenting Advanced Analytics into Enterprise Systems: A Focus on Post-Implementation Activities

An analytics-empowered enterprise system looks to many organizations to be a far-fetched target, owing to the vast amounts of factors that need to be controlled across the implementation lifecycle activities, especially during usage and maintenance phases. On the other hand, advanced analytics techniques such as machine learning and data mining have been strongly present in academic as well as industrial arenas through robust classification and prediction. Correspondingly, this paper is set out to address a methodological approach that works on tackling post-live implementation activities, focusing on employing advanced analytics techniques to detect (business process) problems, find and recommend a solution to them, and confirm the solution. The objective is to make enterprise systems self-moderated by reducing the reliance on vendor support. The paper will profile an advanced analytics engine architecture fitted on top of an enterprise system to demonstrate the approach. Employing an advanced analytics engine has the potential to support post-implementation activities. Our research is innovative in two ways: (1) it enables enterprise systems to become self-moderated and increase their availability; and (2) the IT artifact i.e., the analytics engine, has the potential to solve other problems and be used by other systems, e.g., HRIS. This paper is beneficial to businesses implementing enterprise systems. It highlights how enterprise systems could be safeguarded from retirement caused by post-implementation problems.

Investigating identity fraud management practices in e-tail sector: a systematic review

Purpose

Identity fraud is a growing issue for online retail organisations. The literature on this issue is scattered, and none of the studies presents a holistic view of identity fraud management practices in the online retail context. Therefore, the purpose of this paper is to investigate the identity fraud management practices and present a comprehensive set of practices for e-tail sector.

Design/methodology/approach

A systematic literature review approach was adopted, and the articles were selected through pre-set inclusion criteria. The authors synthesised existing literature to investigate identity fraud management in e-tail sector.

Findings

The research finds that literature on practices for identity fraud management is scattered. The findings also reveal that firms assume identity fraud issues as a technological challenge, which is one of the major reasons for a gap in effective management of identity frauds. This research suggests e-tailers to deal this issue as a management challenge and counter strategies should be developed in technological, human and organisational aspects.

Research limitations/implications

This study is limited to the published sources of data. Studies, based on empirical data, will be helpful to support the argument of this study; additionally, future studies are recommended to include a wide number of databases.

Practical implications

This research will help e-tail organisations to understand the whole of identity fraud management and help them develop and implement a comprehensive set of practices at each stage, for effective management identity frauds.

Originality/value

This research makes unique contributions by synthesising existing literature at each stage of fraud management and encompasses social, organisational and technological aspects. It will also help academicians understanding a holistic view of available research and opens new lines for future research.

The mediating role of knowledge integration model for enterprise systems success

Purpose

The purpose of this paper is to empirically demonstrate how knowledge management, particularly knowledge integration (KI), acts as a mediator in enterprise systems (ES) post-implementation stage and how transactional and transformational leadership styles are impacted toward ES success.

Design/methodology/approach

Drawing on the insights of 508 valid respondents from various business backgrounds that used ES in Malaysia, structural equation modeling was employed and the path modeling approach was used to investigate the underlying relationships between variables. The mediating effects were tested using the bootstrapping procedures presented by Preacher and Hayes.

Findings

The results support the mediating effects of KI mechanisms and both leadership styles toward ES success. The analysis revealed the importance of KI in an organization, especially by the leaders who manage the complexity of the ES in the post-implementation stage.

Research limitations/implications

The study can be extended by analyzing other leadership styles in-detail.

Practical implications

This paper is useful for practitioners as it acts as a guide to conduct management practice for business managers.

Originality/value

The results demonstrate the importance of leaders’ adoption of KI mechanisms in various business domains. This study approach can be used to investigate which sub-items of the leadership styles are more likely to promote KI mechanisms.

Knowledge sharing in higher education institutions: a systematic review

Purpose

The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is realized by profiling existing literature to understand the determinants of knowledge sharing, research trends, theories, and future research opportunities.

Design/methodology/approach

After carefully examining the extant literature and by utilizing relevant academic-based research databases, a total of 73 papers published in peer-reviewed journals over the last decade were reviewed and analyzed using well-established systematic literature review methodology.

Findings

The adopted systematic review revealed that there are limited contributions in understanding knowledge sharing in HEIs when compared with other sectors. The review provides a number of avenues for future research including technological, cultural, organizational, and behavioral aspects at different levels.

Practical implications

This study helps in offering a focal point to senior management in HEIs for realizing the requirements for developing appropriate strategies and programs to promote knowledge sharing among academics and consequently enhance their institutions’ performance.

Originality/value

This study utilized Jesson et al. (2011) in presenting a comprehensive systematic review of knowledge sharing specifically in the context of HEIs. This paper offers some theoretical and practical insights on what contributes toward understating the determinates affecting knowledge sharing practices among academics.