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For: Chakraborty S, Church EM. Social media hospital ratings and HCAHPS survey scores. J Health Organ Manag 2021;34:162-172. [PMID: 32239874 DOI: 10.1108/jhom-08-2019-0234] [Citation(s) in RCA: 13] [Impact Index Per Article: 4.3] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Number Cited by Other Article(s)
1
Tse MP, Dhalla I, Nayyar D. Google star ratings of Canadian hospitals: a nationwide cross-sectional analysis. BMJ Open Qual 2024;13:e002713. [PMID: 39038856 DOI: 10.1136/bmjoq-2023-002713] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/11/2023] [Accepted: 06/29/2024] [Indexed: 07/24/2024]  Open
2
Measuring Patient Experience and Patient Satisfaction—How Are We Doing It and Why Does It Matter? A Comparison of European and U.S. American Approaches. Healthcare (Basel) 2023;11:healthcare11060797. [PMID: 36981454 PMCID: PMC10048416 DOI: 10.3390/healthcare11060797] [Citation(s) in RCA: 3] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2022] [Revised: 01/12/2023] [Accepted: 02/28/2023] [Indexed: 03/12/2023]  Open
3
Zitek T, Bui J, Day C, Ecoff S, Patel B. A cross-sectional analysis of Yelp and Google reviews of hospitals in the United States. J Am Coll Emerg Physicians Open 2023;4:e12913. [PMID: 36852191 PMCID: PMC9960977 DOI: 10.1002/emp2.12913] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/27/2023]  Open
4
Quality Measure Concepts for Inpatient Rehabilitation That Are Best Understood From the Patient's Perspective. Rehabil Nurs 2022;47:210-219. [PMID: 36002927 DOI: 10.1097/rnj.0000000000000385] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
5
Ramasubramanian H, Joshi S, Krishnan R. Wisdom of the Experts Versus Opinions of the Crowd in Hospital Quality Ratings: Analysis of Hospital Compare Star Ratings and Google Star Ratings. J Med Internet Res 2022;24:e34030. [PMID: 35881418 PMCID: PMC9364164 DOI: 10.2196/34030] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/04/2021] [Revised: 05/08/2022] [Accepted: 06/13/2022] [Indexed: 11/13/2022]  Open
6
Derdzakyan N, Pourmand A, Shesser R, Ganguli S, Trevino J. The potential use of Google reviews to assess patient satisfaction in the emergency department. Am J Emerg Med 2021;52:110-113. [PMID: 34920391 DOI: 10.1016/j.ajem.2021.12.013] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/23/2021] [Revised: 12/03/2021] [Accepted: 12/06/2021] [Indexed: 10/19/2022]  Open
7
Rahim AIA, Ibrahim MI, Chua SL, Musa KI. Hospital Facebook Reviews Analysis Using a Machine Learning Sentiment Analyzer and Quality Classifier. Healthcare (Basel) 2021;9:1679. [PMID: 34946405 PMCID: PMC8701188 DOI: 10.3390/healthcare9121679] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/03/2021] [Revised: 11/30/2021] [Accepted: 12/02/2021] [Indexed: 02/05/2023]  Open
8
Patient Satisfaction Determinants of Inpatient Healthcare. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2021;18:ijerph182111337. [PMID: 34769856 PMCID: PMC8582779 DOI: 10.3390/ijerph182111337] [Citation(s) in RCA: 12] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 08/30/2021] [Revised: 09/26/2021] [Accepted: 10/12/2021] [Indexed: 12/19/2022]
9
Rahim AIA, Ibrahim MI, Musa KI, Chua SL, Yaacob NM. Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook. Healthcare (Basel) 2021;9:1369. [PMID: 34683050 PMCID: PMC8544585 DOI: 10.3390/healthcare9101369] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/22/2021] [Revised: 09/27/2021] [Accepted: 10/12/2021] [Indexed: 02/05/2023]  Open
10
A. Rahim AI, Ibrahim MI, Musa KI, Chua SL, Yaacob NM. Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2021;18:9912. [PMID: 34574835 PMCID: PMC8466628 DOI: 10.3390/ijerph18189912] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 08/02/2021] [Revised: 09/17/2021] [Accepted: 09/18/2021] [Indexed: 02/05/2023]
11
A. Rahim AI, Ibrahim MI, Musa KI, Chua SL. Facebook Reviews as a Supplemental Tool for Hospital Patient Satisfaction and Its Relationship with Hospital Accreditation in Malaysia. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2021;18:ijerph18147454. [PMID: 34299905 PMCID: PMC8306730 DOI: 10.3390/ijerph18147454] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 06/09/2021] [Revised: 07/06/2021] [Accepted: 07/08/2021] [Indexed: 02/05/2023]
12
Suárez JL, García S, Herrera F. Ordinal regression with explainable distance metric learning based on ordered sequences. Mach Learn 2021. [DOI: 10.1007/s10994-021-06010-w] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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