ERP as an organizational innovation: key users and cross-boundary knowledge management

Two facets of pride and knowledge hiding: an empirical analysis

Purpose

This study aims to investigate whether or not the two facets of pride, hubristic and authentic, are associated with knowledge hiding.

Design/methodology/approach

This study collects survey data (N = 343) from one of the leading information technology (IT) companies in Myanmar at two stages with a two-month interval. This study uses multiple regression analyses to test this study’s hypotheses.

Findings

Results reveal that hubristic pride is positively related to knowledge hiding, whereas the relationship between authentic pride and knowledge hiding is negative. These relationships are contingent upon the level of employees’ self-efficacy.

Research limitations/implications

This study suggests that managers should include measures for moral emotions in their recruitment and selection criteria. Furthermore, the authors suggest that managers should design strategies to induce moral emotions at the workplace and enhance personal resources (e.g. self-efficacy), which have an instrumental effect in maximizing the prosocial facet of pride (i.e. authentic pride) as well as minimizing adverse experiences of the antisocial facet of pride (i.e. hubristic pride), thereby reducing knowledge hiding.

Originality/value

The findings shed light on the significance of the inclusion of emotional variables in understanding employees’ knowledge hiding. To the best of the authors’ knowledge, this study is the first empirical study to examine the combined effect of emotive and cognitive variables in predicting knowledge hiding by demonstrating that hubristic pride only mitigates knowledge hiding behavior among high self-efficacious employees.

The Effects of Smart Factory Operational Strategies and System Management on the Innovative Performance of Small- and Medium-Sized Manufacturing Firms

This study aims to determine the effects of smart factory system management and operational strategies on the innovative performance of small- and medium-sized manufacturing firms. To this end, we administered an empirical survey to 222 hands-on workers who operate smart factories in small- and medium-sized Korean firms. The collected data were analyzed using structural equation modeling and the results showed that the enterprise resource planning (ERP), quality management, ethical management, and productivity management systems had positive effects on innovative performance. The effect of operational strategies on innovative performance was not verified. Consequently, small- and medium-sized firms should focus on establishing ERP systems, which lead to system establishment, standardization of work processes, CEO support and attention, and increase user recognition levels for raising innovative performance.

Mobile technology to give a resource-based knowledge management advantage to community health nurses in an emerging economies context

Purpose

Knowledge is a key success factor in achieving competitive advantage. The purpose of this paper is to examine how mobile health technology facilitates knowledge management (KM) practices to enhance a public health service in an emerging economies context. Specifically, the acceptance of a knowledge-resource application by community health workers (CHWs) to deliver breast cancer health care in India, where resources are depleted, is explored.

Design/methodology/approach

Fieldwork activity conducted 20 semi-structured interviews with frontline CHWs, which were analysed using an interpretive inductive approach.

Findings

The application generates knowledge as a resource that signals quality health care and yields a positive reputation for the public health service. The CHW’s acceptance of technology enables knowledge generation and knowledge capture. The design facilitates knowledge codification and knowledge transfer of breast cancer information to standardise quality patient care.

Practical implications

KM insights are provided for the implementation of mobile health technology for frontline health-care professionals in an emerging economies context. The knowledge-resource application can deliver breast cancer care, in localised areas with the potential for wider contexts. The outcomes are valuable for policymakers, health service managers and KM practitioners in an emerging economies context.

Social implications

The legacy of the mobile heath technology is the normalisation of breast cancer discourse and the technical up-skilling of CHWs.

Originality/value

First, this paper contributes three propositions to KM scholarship, in a public health care, emerging economies context. Second, via an interdisciplinary theoretical lens (signalling theory and technology acceptance model), this paper offers a novel conceptualisation to illustrate how a knowledge-resource application can shape an organisation’s KM to form a resource-based competitive advantage.

Investigating the impact of information systems on knowledge sharing

Purpose

Knowledge is the key factor and the strategic resource for acquiring assets and intangible organizational capabilities, which can lead to further growth and development, creation of value and the advantage of competitiveness. The purpose of this paper is to investigate the impact of information systems (ISs) on knowledge sharing.

Design/methodology/approach

The statistical society and the intended population of this study were the experts of the registry office in Tabriz, East Azerbaijan Province, Iran. A questionnaire was used as the instrument for collecting data. Also, SMART-partial least square was used for testing the hypotheses of the study.

Findings

The results gained in this study revealed that IS dimensions, i.e. service quality, system quality and technology, play a significant role in sharing knowledge among the personnel of an organization.

Practical implications

Nowadays, knowledge is regarded as a notable component of knowledge management process, which contributes to the growth and development of organizations. Sharing knowledge can be considered as a vital phenomenon in managing organizational knowledge. One of the remarkable tasks of ISs is to share information as a key factor. Sharing information can result in fast information distribution and efficient and effective organizational operations and enhanced internal and external performance of the organization.

Originality/value

This paper is aimed at introducing and presenting functional dimensions for optimizing the efficacy of ISs. Implementing an effective IS can accelerate the speed of information exchange among the personnel and the improvement of their capabilities.

A two-sided matching decision method for supply and demand of technological knowledge

Purpose

The purpose of this paper is to propose a novel prospect-based two-sided matching decision model for matching supply and demand of technological knowledge assisted by a broker. This model enables the analyst to account for the stakeholders’ psychological behaviours and their impact on the matching decision in an open innovation setting.

Design/methodology/approach

The prospect theory and grey relational analysis are used to develop the proposed two-sided matching decision framework.

Findings

By properly calibrating model parameters, the case study demonstrates that the proposed approach can be applied to real-world technological knowledge trading in a market for technology (MFT) and yields matching results that are more consistent with the reality.

Research limitations/implications

The proposed model does not differentiate the types of knowledge exchanged (established vs novel, tacit vs codified, general vs specialized) (Ardito et al., 2016, Nielsen and Nielsen, 2009). Moreover, the model focuses on incorporating psychological behaviour of the MFT participants and does not consider their other characteristics.

Practical implications

The proposed model can be applied to achieve a better matching between technological knowledge suppliers and users in a broker-assisted MFT.

Social implications

A better matching between technological knowledge suppliers and users can enhance the success of open innovation, thereby contributing to the betterment of the society.

Originality/value

This paper furnishes a novel theoretical model for matching supply and demand in a broker-assisted MFT. Methodologically, the proposed model can effectively capture market participants’ psychological considerations.