How to deal with knowledge management misalignment: a taxonomy based on a 3D fuzzy methodology

Knowledge management in SMEs: a follow-up literature review

Purpose

The purpose of this paper is to structure existing research on knowledge management (KM) in small- and medium-sized enterprises (SMEs) to offer a comprehensive overview of research strands and topics in KM in SMEs to determine their evolution over time.

Design/methodology/approach

The paper, which is considered a follow-up literature review, is based on a systematic literature review that covers 180 scientific papers that were published since the review paper by Durst and Edvardsson in 2012 that covered 36 papers.

Findings

The findings of this review and those of the aforementioned review are brought together in the form of an overview that structures research on KM in SMEs based on themes that, in turn, allow the derivation of promising research directions and research questions aimed at structuring future research on KM in SMEs.

Originality/value

By combining the findings of this review with the findings from the review published in this journal in 2012, this paper offers, to the best of the authors’ knowledge, the most comprehensive literature review on KM in SMEs produced to date.

Assessing the role of organic food supply chain traceability on food safety and consumer wellbeing: A mediated-moderation investigation

Introduction/Purpose

Drawing on dynamic capabilities theory, this study offers a comprehensive framework for examining the relationships between organic food supply chain traceability, consumer wellbeing, and food safety trust based in organic food sector. The study also explores how consumer awareness of organic food influences the relationship between consumer wellbeing and food safety. We also look at a mediated moderation mechanism in the relationships stated earlier.

Methods

Using a survey as the primary data collecting method, a total of 221 usable responses were collected. To test the hypothesized relationships between all variables, SPSS PROCESS Macro 3.3 is utilized.

Results

The findings show that the organic food traceability OFSC affect food safety trust and food safety and consumer wellbeing are positively associated, while consumer awareness of organic food acts as a moderator on the relationship between food safety trust and consumer wellbeing. Also consumer awareness conditionally influences the strength of the indirect relationship between OFST and consumer wellbeing via food safety, thereby indicates a mediated moderation mechanism among the study variables.

Discussion/Implications

This study clarifies how consumer food safety trust and organic food traceability can enhance their wellbeing. It contributes to the theory of dynamic capabilities as well as organic traceable product marketing strategies.

A Model for Knowledge Management Systems in the UbuntuNet Alliance Member Institutions

In the current knowledge-driven global economy, higher education and research institutions are taking a leading role as the hubs for knowledge creation and sharing. In contribution to the needed coordination of the efforts, this paper presents a guiding model thorough assessment of the prevailing status of knowledge resources sharing and collaboration in the regional alliance for education and research networks in the eastern and southern African countries—UbuntuNet Alliance. This research carried out a qualitative study with semi-structured interviews with CEOs of three active national research and education networks (NRENs), representing both the government-run and private consortium-based settings. The study adopted a socio-technical perspective in assessing the technological engagements and the knowledge resources utilization within and among the NRENs in the region. The findings show that the NRENs share a similar set of challenges as well as missions and objectives; they aspire to provide technology-enhanced knowledge-sharing platforms within and across their domains. Finally, it presents UbuntuKMS Model—a comprehensive technology-enhanced knowledge management systems model that intends to provide guidance for the NRENs to orient their efforts accordingly. The research revealed that contextual considerations in developing system solutions are vital as the developing economies experience unique realities on the ground.

Knowledge utilisation in Chinese medium-sized manufacturing firms – an exploration under the backcloth of quality improvement

Purpose

This paper aims to report findings of up-to-date insights to fill the knowledge gap of lack of theoretical and practical understandings of how knowledge is used in medium-sized enterprises (MEs) for ensuring their performance excellence, healthy survival and growth, particularly using the contextual background of quality improvement as the standing point to concretise the research content and research participants’ mind-set for data collection.

Design/methodology/approach

The empirical data were attained by conducting first a multiple-case study and thereafter a structured interview. Insights were obtained through analysing the collected data and triangulating the findings with the contention from the extant literature where available.

Findings

A set of approaches for effective quality improvement knowledge (QIK) utilisation in MEs have been identified and attested, as well as prioritised for a clear guidance on their application by practical businesses.

Originality/value

As a pioneering study on the particularly focussed issue, namely, a current knowledge gap – QIK utilisation in MEs, theoretically the research contributes to the enrichment of the current KM and QI literature with a primary focus on knowledge utilisation in MEs. Practically its findings provide insightful guidance to practice on the approaches of QIK utilisation.

From Barriers to Enablers: The Role of Organizational Learning in Transitioning SMEs into the Circular Economy

To contribute to small and medium enterprises’ (SMEs) sustainable transition into the circular economy, the study proposes the activation of organizational learning (OL) processes—denoted here as multi-level knowledge creation, transfer, and retention processes—as a key phase in introducing circular business models (CBMs) at SME and supply chain (SC) level. The research employs a mixed-method approach, using the focus group methodology to identify contextual elements impacting on CBM-related OL processes, and a survey-based evaluation to single out the most frequently used OL processes inside Italian construction SMEs. As a main result, a CBM-oriented OL multi-level model offers a fine-grained understanding of contextual elements acting mutually as barriers and drivers for OL processes, as possible OL dynamics among them. The multi-level culture construct—composed of external stakeholders’, SC stakeholders’, and organizational culture—identify the key element to activate CBM-oriented OL processes. Main implications are related to the identification of cultural, structural, regulatory, and process contextual elements across the external, SC, and organizational levels, and their interrelation with applicable intraorganizational and interorganizational learning processes. The proposed model would contribute to an improved implementation of transitioning into the circular economy utilizing sustainable business models in the construction SMEs.

The influence of investors’ opinions of human capital and multitasking on firm performance: a knowledge management perspective

Purpose

The purpose of this study is to examine the disruption-adaptation associated with knowledge management (KM) of entrepreneurial multitasking of top strategy and tactics executive (TSTE) succession in positions responsible for both S and T. This provides insight into KM and firm performance during turbulent periods.

Design/methodology/approach

The study examines investor’s opinions of human capital in the context of managerial succession. The data was based on 900 publicly available appointment announcements between 2006–2014, allowing for the examination of 459 observations of succession in 51 industries.

Findings

The findings indicate that the relationship between KM of entrepreneurial multitasking and firm performance was more positive for high innovation firms than for low innovation firms. As well, the relationship between investors’ opinions of a top executive manager’s human capital and firm performance is more positive for small firms than for large firms and more positive for high innovation firms than for low innovation firms.

Research limitations/implications

The study contributes to the literature by systematically examining the announced appointment of executives in one context where KM of entrepreneurial multitasking is prevalent – across marketing strategy and sales tactics (hereafter, S and T) responsibilities – for multiple firms listed at major US stock exchanges across a wide range of industries, using lagged performance data to discern performance outcomes. It highlights important issues related to organizational structure and human capital for firm performance and KM in dynamic environments. Further research could examine the impact on firm performance of a change in structure – from a joint sales and tactics position to a sales or tactics position and vice versa. By studying the impact of change to and from an intertwined position, future scholars can determine the level of risk stemming from coordination uncertainty changes with time.

Practical implications

Of practical relevance, the study shows that vesting dual responsibility for S and T in one executive during managerial succession may not be as universally valuable or adaptive as previously thought. One practical extension of this research may also be that larger firms that are more likely to have clearly defined silos may find that such vesting of multitasking responsibility not as valuable. High innovation and small firms may gain from new executives’ multitasking responsibility for S and T. Thus, firms should think twice before vesting S and T responsibilities with one incoming executive during the leadership change.

Social implications

Responsibility for both S and T compounds ambiguous accountability, frequently leaving the locus of customer-related problems unclear, and therefore unsolved.

Originality/value

Extant research has overlooked the relationship between the top management team’s (TMT) abilities to multitask firm performance over time across contexts of external and internal change, operationalized as firm innovation and firm size. Nor have studies explored the firm performance implications of external stakeholders’ opinions of such human capital across these contexts. A novel measure of executive-specific human capital – abnormal returns generated the appointment announcement, is introduced. Understanding the capability of a top executive to simultaneously multitask both S and T responsibilities is a critical component of KM; also relevant are investors’ opinions of their human capital, a particular oversight given the challenge of the “great transformational leader” with servant leadership theory (Carayannis et al., 2017; Gregory Stone et al., 2004).

Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability

This paper aims to explore the relationships between knowledge management (KM), performance measurement systems (PMSs), and small and medium enterprises’ (SMEs) economic sustainability in knowledge-intensive sectors. The literature demonstrates that SMEs are often characterized by unstructured KM approaches and limited PMS implementation, being at the same time affected by scarce profitability and financial issues. Adopting the knowledge-based view of the firm and the contingency theory of PMSs, we tested the impact of two alternative KM approaches (exploitation and exploration) on SMEs’ economic sustainability, measuring the moderating effect of PMS use (diagnostic and interactive). Through an ordinary least squares (OLS) regression of data collected for 219 Italian medium firms operating in knowledge-intensive sectors, this study provides evidence on how a specific KM approach supports the SME economic sustainability and how a consistent implementation and use of PMS amplify the relationship between KM and economic sustainability. Data analysis confirms the relevance of some key concepts of the knowledge-based view of the firm, especially the positive impact of the KM exploration approach on economic sustainability. Additionally, the paper extends empirical evidence for the PMS moderating effect on the KM–performance relationship. To the best of our knowledge, this is the first time that a study provides evidence for the relationships among KM, PMSs, and economic sustainability in the SME setting. Moreover, our findings lead to some managerial implications, especially they encourage SME entrepreneurs and managers to design a coherent KM approach and to implement an adequate PMS in order to support economic sustainability.

Sustainable Management, Instable Legislation Regarding Wages, and Employee Satisfaction/Motivation in Two Romanian Hospitals

The aim of our study is to evaluate the employees’ level of satisfaction/motivation in two Romanian public hospitals in the context of numerous changes of the legislation concerning the level of payment of the employees working in the healthcare system, and to reveal the characteristics of a proper, sustainable management in this type of public healthcare unit. During 2015–2018, 4945 questionnaires were distributed to the staff of both hospitals, processed, and analyzed. In the Clinical County Emergency Hospital of Oradea, the analysis of the questionnaires showed a decrease in motivation (from 94.63% in 2017 to 79.14% in 2018). In the Timisoara County Clinical Emergency Hospital, for all the categories tested, there was a slight increase of the motivation. All the professional categories showed a degree of satisfaction with ascending evolution. Motivations of a different kind than the financial one, reinforced by the hospital’s management in recent years, have led to a general degree of employee satisfaction, 96.95% of them being satisfied that they work in the hospital. In the current unstable legislative context, financial motivation cannot be influenced by the management of public hospitals; therefore, the most appropriate measures that are needed must be geared towards increasing non-financial motivation.

Interorganizational knowledge sharing in a science and technology park: the use of knowledge sharing mechanisms

Purpose

This paper aims to uncover the combinations of knowledge sharing mechanisms that organizations in a science and technology park in Brazil use to share managerial and technical knowledge.

Design/methodology/approach

This research adopts a qualitative approach that uses a fuzzy set qualitative comparative analysis to analyze data that are gathered from 51 managers of organizations in a science and technology park.

Findings

The results show that knowledge sharing happens regardless of the type of knowledge. There are more alternative paths that lead to knowledge sharing than to its absence. Regarding the type of knowledge shared, there are more alternative configurations that lead to managerial knowledge sharing than to technical knowledge sharing. Only the older organizations in the science and technology park abstain from knowledge sharing.

Research limitations/implications

Due to the qualitative nature of the study, no generalization is possible. Additionally, the study’s limitation is that it involves organizations from a single science and technology park.

Practical implications

The results offer managers of organizations in science and technology parks to choose from alternative combinations of mechanisms to either boost their knowledge sharing or to promote knowledge protection.

Originality/value

The paper provides an original contribution by identifying the combinations of mechanisms that organizations in a science and technology park use that leads to the sharing of specific knowledge types. The findings also identify the combination of mechanisms that older organizations use that prevents them from sharing knowledge.

Knowledge Management and the Sustainable Development of Social Work

The growing shortage of skilled social workers, accompanied by an ageing population and the increasing number of fragile, elderly individuals that require social services, poses a serious challenge for our society. The magnitude of this problem is seen in the various predictions hypothesizing that, globally, there is likely to be a shortfall of millions of social workers for the successful provision of social services. To make matters worse, there are not enough social work students to fill that void, whereas the existing employee turnover is another serious concern for the social work field. Policy makers in many countries do not yet understand the pattern of growing needs and have no tool to forecast the future increase in educational requirements for creating a pool of adequately skilled social workers. In addition to this, understanding the patterns of workforce entrance and exit for social workers and the dynamics of transition becomes important for national policy and decision makers. In our paper, we build on current research about knowledge management in social work settings to demonstrate that knowledge management can have a positive impact in helping to fulfil the important role of social work in any ageing society. With our research, we contribute to the underdeveloped literature about knowledge management in the public sector and especially in social work settings and to the knowledge-based view of the organization. We present a multiple decrement model of social workers’ entrance and transition from social work student and social worker trainee to fully productive social worker, to their exit, whether by changed profession, retirement or death. We argue that the availability of social workers in a national economy depends on the development and operationalization of appropriate policies, where knowledge management can be influential. Our model allows measuring the quality of the national policy system related to the social work profession, something which has not been achieved yet, and shows how knowledge management solutions can positively influence the whole field of social work. We apply an objective measuring tool, grounded in an already developed actuarial–mathematical method. Our case relies on the collection and analysis of relevant data found in publicly available statistical reports for Slovenia. Existing data enables us to provide assumptions on how to better forecast the transition of social workers.

An Integrated Multi-Criteria Decision-Making Model Based on Prospect Theory for Green Supplier Selection under Uncertain Environment: A Case Study of the Thailand Palm Oil Products Industry

Environmental concerns have globally driven the encouragement of green supply chain management. Accordingly, business and industrial organizations try to seek green supply chain strategies to respond to market pressure regarding corporate social responsibility. Green supplier selection is one of the practical strategies for modern enterprises. With the large-scale development of the palm oil products industry, green supplier selection technique is the key for decision making when dealing with mass information and possible risks of biased data. For instance, the preference of decision makers possibly causes a misleading decision, thus leading to unnecessary waste of resources. Therefore, the contribution of this paper is to apply the integrated multi-criteria decision method using the ‘fuzzy decision-making trial and evaluation laboratory’ (fuzzy DEMATEL) method to consider the cause and effect relationship and then using fuzzy analytic network process (fuzzy ANP) to assign the weight of each relevant criteria. The initial results are useful for strategic procurement planning. In the final step, we adopt the prospect theory to synthesize procurement’s psychological and behavioral factors when selecting green suppliers. The final result refers to the comprehensive prospect value to rank the eligible suppliers into orders. Moreover, the results of both sensitivity analysis and comparison method confirm that the proposed model is adequately realistic and robust.

Small and Medium-Sized Enterprises Sustainable Supply Chain Financing Decision Based on Triple Bottom Line Theory

In recent years, sustainable supply chains that balance economic development and the environment have become an inevitable focus for many businesses and industries. Supply chain finance as the core driving force for supply chain development, plays a vital role in resolving any financing difficulties that exist in many small and medium-sized enterprises (SMEs) in the upstream and downstream of the supply chain. However, most SME supply chain financing assessments currently use economic indicators as the sole measure of the evaluation system and rarely consider sustainability. While existing supply chain financing decision-making systems can resolve SME financing problems to some extent, the one-sided pursuit of maximum economic benefits is contrary to sustainable development and does not assist financial institutions in avoiding finance risks. Therefore, this paper, based on the theory of the triple bottom line (economy, environment, and society) from a sustainable development perspective, innovatively proposes an SME financing evaluation model for supply chain finance that applies a fuzzy multi-criteria evaluation method combined with Topsis. Additionally, at the end, an example is given to demonstrate model validity and evaluate the best possible SME financing model for financial institutions.

CRC806-KB: A Semantic MediaWiki Based Collaborative Knowledge Base for an Interdisciplinary Research Project

In the frame of an interdisciplinary research project that is concerned with data from heterogeneous domains, such as archaeology, cultural sciences, and the geosciences, a web-based Knowledge Base system was developed to facilitate and improve research collaboration between the project participants. The presented system is based on a Wiki that was enhanced with a semantic extension, which enables to store and query structured data within the Wiki. Using an additional open source tool for Schema–Driven Development of the data model, and the structure of the Knowledge Base, improved the collaborative data model development process, as well as semi-automation of data imports and updates. The paper presents the system architecture, as well as some example applications of a collaborative Wiki based Knowledge Base infrastructure.

An Exploratory Study on Knowledge Management Process Barriers in the Oil Industry

This paper identify and discuss barriers affecting knowledge management (KM) processes in the oil industry. Based on reviewing the literature on this topic, we used a conceptual model comprising the most important barriers, grouped in three categories–organizational, knowledge and people related–influencing four critical KM processes–creation, storage, share and application. Using factor analysis, we identified which barriers influence the most each of the KM process and what are the practical implications for companies operating in the oil industry. This study provides useful insights regarding knowledge processes barriers, enabling top executives to better cope with factors hindering successful implementation of KM initiatives.

A Comparative Analysis Selecting the Transport Routes of Electronics Components from China to Vietnam

Vietnam has successfully integrated itself into the global value chains (GVCs) as a base for the assembly and production of electronics goods and mobile phones beyond China. Therefore, adequate transport routes from China to Vietnam are essential factors for a seamless supply chain. This study aimed to evaluate the competing transport routes for door-to-door transportation from Shenzhen (China) to Hai Phong (Vietnam) from the logistics service providers and shippers’ perspective. The Delphi method and the Consistent Fuzzy Preference Relations (CFPR) method were employed, using both qualitative and quantitative factors. The results illustrate that, among the principal factors, reliability is prioritized, followed by transportation costs, transportation mode capacity, and transportation time. Meanwhile, of the sub-factors, risk of freight damage and loss is the most important. The route using airway and truck is preferred over the two alternatives. Furthermore, a sensitivity analysis was conducted to examine the possibility of rank reversal. Thus, the study offers crucial academic and practical implications.