eReadiness of public university libraries in Malawi to use mobile phones in the provision of library and information services

E-records management practices in public universities: a developing country perspective

Purpose

This study aims to investigate the management of electronic records (e-records) in public universities in Malawi.

Design/methodology/approach

This study adopted a case study research design that made use of predominantly qualitative research methods. Data was collected at three study sites, namely, Mzuzu University, Malawi University of Science and Technology and the Malawi University of Business and Applied Sciences. A purposive sample of three officers per institution (and nine in total) comprising executive officers, deputy university registrar, records clerk, information and communication technology (ICT) directors and ICT manager was attained. The researcher personally conducted the interviews with the research subjects with the aid of interview guides. Observations were also done, whose findings were recorded in the observation protocols. The data collected was transcribed in MS Word, coded and analysed thematically.

Findings

This study concluded that e-records are at high risk in public universities in Malawi. Irrespective of this situation, this study found that there were some areas for e-records to potentially thrive in public universities in Malawi.

Research limitations/implications

This study covers three of the six public universities in Malawi. Although public universities in Malawi have similar governance structures, there are some noticeable differences that distinguish one institution from the other. It is, therefore, possible that findings made in this study may not completely represent the prevailing situation in all public universities.

Originality/value

Studies of this nature have not been done before in public universities in Malawi. It is, therefore, hoped that besides filling the existing knowledge gap, its findings will contribute to policy and practical interventions that will lead to efficiency of the universities involved.

Effects of digital devices on noise levels in an academic library

Purpose

Proliferation of digital devices amongst patrons implies that libraries are faced with the challenge of providing conducive study spaces to patrons. This study, therefore, aims to establish the effect of digital devices on noise levels in the Mzuzu University Library and measures that have been taken to curb it.

Design/methodology/approach

The study was anchored by the technology advancement model. The mixed methodological design was used and involved use of qualitative and quantitative techniques. Questionnaires were used to collect data from a sample of 110 students, whilst an interview was conducted with one librarian responsible for managing service. SPSS was used to analyse quantitative data, whilst qualitative data was presented by following order of the themes.

Findings

The findings revealed that students owned a number of digital devices that included smartphones, laptops and augmented reality/virtual reality headsets which they deployed for a variety of uses. The findings further indicated that use of digital devices in the library has resulted in an upsurge in noise levels. Measures taken by students and library staff to tackle the problem have had limited success.

Practical implications

The prevalence of mobile digital devices has resulted in high levels of noise in academic libraries. However, this has not diminished users’ desire for a quiet study place. This paper, therefore, offers some insights of how libraries can combat the problem of noise to ensure that libraries remain attract to all groups of users.

Social implications

Besides transforming the way people do business and interact with others, digital devices have also negatively impacted people and society in the form of increased road traffic accidents due to misuse. Promoting responsible use of digital devices in the library may have spill-over effects, in that library patrons may become more disciplined in their usage of the digital devices elsewhere, thereby help eradicate the ills that have come about due to their wanton use.

Originality/value

Some studies that have been done have pointed to a high prevalence rate of digital devices at Mzuzu University. However, none of them has investigated the impact the existing digital devices have had on noise levels in the library. This study is one of the first studies to be done on the topic not only at Mzuzu University but also academic libraries in Malawi. It is further hoped that action taken based on the recommendations made would lead to reduced noise levels in the library that will lead to creation of a conducive place for study.

Responsibilities of archivist now and in the future as the result of COVID – 19; Case of ICA-SUV

Purpose

The purpose of this study was to examine the strategies for the preservation of archival materials in the International Council on Archives Section on University and Research Institution Archives (ICA SUV) by the members and to make recommendations for the digital archival preservation to continue its accessibility during the national lockdown because of COVID–19.

Design/methodology/approach

This study is based on the survey conducted on the ICA SUV members during the national lockdown. The study used a survey research methodology through e-mails as data collection instruments.

Findings

The key findings revealed that most of the sections on university and research institution archives lack digitization preservation strategies and most of their records are not accessible online, as most of their collections are still preserved manually through the paper-based system; furthermore, archivists are not fully trained on digital management. The paper recommends universities to develop preservation strategies to migrate records from the paper-based system to electronic records management system.

Research limitations/implications

The population of the study comprised ICA SUV members, who responded to the survey. Therefore, the sample size and geographical spread were inadequate for generalization of the findings. In conclusion, the study demonstrated that accessibility of the archives was dependent on the quality of digitized archives.

Practical implications

This study demonstrates that the development of a preservation strategy enhances access to archival materials during the national lockdown because of COVID–19.

Social implications

This paper highlights the plight of university archives and reiterates the need for urgent digitization of their archives of universities all over the world.

Originality/value

To the best of author’s knowledge, this paper appears to be the first to review the responsibilities of archivists now and in the future as the result of COVID–19. This study is confirmed to be on the positive side of COVID–19 and change the archive sector by adapting to information communication technology.

The emerging roles of academic librarians in Kenya: apomediaries or infomediaries?

Purpose

The main purpose of this study was to investigate the emerging roles of academic librarians in Kenya, with a view to determining whether they perform better as apomediaries or infomediaries. The specific objectives were to: examine the characteristics of the changing information universe in which academic librarians in Kenya currently operate; analyse the information-seeking behaviour of academic library users in the new information universe and examine the emerging roles of academic librarians in Kenya.

Design/methodology/approach

This study adopted a descriptive research design and used an online survey research technique to collect data from practising academic librarians. This study targeted senior librarians from all the 67 private and public universities in Kenya. One senior librarian per university was purposefully selected to fill the questionnaire owing to their experience and expertise. 33 out of the 67 senior librarians responded to the survey. The collected data were descriptively analysed using SPSS, and as per the study objectives.

Findings

This study established that most library users are digital independent and access library resources remotely. Nonetheless, many users still borrow and utilize print books despite the ubiquity of digital platforms. The findings revealed that academic librarians to a great extent now play the role of apomediaries, going beyond information giving to empowering their users.

Practical implications

There is need for academic librarians in Kenya to not only be aware of the characteristics of their current users but also to continuously develop professionally so as to be able to adequately cater for the needs of their clients.

Originality/value

This paper contributes to the scholarship on librarians' roles in Kenya by demonstrating that most of them are transitioning to the apomediary roles.