Dispersion beyond miles: configuration and performance in virtual teams

Can performance of modern virtual teams measure up to co-located teams?

Purpose

Global virtual teams are omnipresent entities within the majority of international companies. Ongoing research debate presents multiple open questions on the impact of virtuality. Especially whether virtual teams can be as effective as their co-located counterparts. This paper aims to address the performance aspects of fully and semi-virtual in comparison with co-located teams.

Design/methodology/approach

This paper presents quantitative research based on computer logged data sets tracking the behaviour of individuals in multiple virtual, semi-virtual and co-located teams. The analysis features a comparison of key performance indicators and evaluates teamwork results while putting the observations into the context of virtual organisational behaviour.

Findings

Findings based on a sample of 42,168 work items from 48 teams of various virtuality levels show that co-located teams still outperform the virtual ones despite technological advances. This comes as an important reminder and practical implication during times of rapid shift towards virtual work in recent years.

Originality/value

Drawn conclusions are valuable, mainly due to the nature of data set extraction (unbiased and error-free source) from a real business environment with a unique combination of various cross-cultural compositions. The sample includes teams from the same company working on similar tasks, allowing control for many factors limiting previously published papers on virtual team performance.

Team Dispersion, Emergent States, and Performance in Virtual IT Service Provisioning Teams

Today, virtual teams composed by dispersed team members relying on computer-supported collaborative work are common in the information technology (IT) service provisioning industry. Despite the increasing interest in virtual team research, there is a limited understanding of a multidimensional view of team dispersion and its effect on the performance of virtual teams via the team´s socioemotional states. The purpose of this paper is to investigate the influence of team distribution and variety of work practices on the performance of virtual IT service provisioning teams via the emergent states of trust and cohesiveness. To this aim, an input-process-output framework was adopted to develop a conceptual model and a survey with IT service provisioning professionals was conducted. The results suggest that a variety of work practices constitutes a barrier to the performance of virtual IT service provisioning teams; and that trust and cohesiveness are important mediators in this cause-effect relationship.

Shouting across the digital divide: the import of social interactions in virtual teams

Purpose

The purpose of this study is to extend the current understanding of virtual team (VT) workers’ willingness to continue working in VTs and the forces driving their affective reactions to teamwork. Specifically, this paper applies the input-mediator-output-input (IMOI) literature to investigate the influence of workers’ perceptions of their peers’ skills and peers’ interactions on perceptions of the teamwork process and subsequent affective reactions.

Design/methodology/approach

This paper draws on a sample of 997 virtual and face-to-face (FtF) students embedded in 242 project teams to test the hypotheses using multi-group comparisons in structural equation modeling (SEM).

Findings

Results support the assertion that team processes are essential in translating team skills and interactions into satisfaction with the team. Further, this paper finds that skills are more influential on teammate satisfaction for FtFs than they are for VTs; and, conversely, that VTs’ interactions are more pivotal regarding teammate satisfaction through VT processes than they are in FtFs.

Research limitations/implications

The effort contributes to the IMOI literature by showing how teams overcome virtuality to perform effectively and how team-embedded members react differently across VT and FtF contexts.

Originality/value

These findings are particularly notable given that prior research has suggested VT performance may not be contingent on social bonds within the team. Although this is possibly true for performance, the findings suggest that social interactions are, in fact, crucial to teams’ affective reactions.

Shared mental models and perceived proximity: a comparative case study

Purpose

The aim of this study is to understand how virtual teams experience perceived proximity. Existing literature suggests that perceived proximity can be achieved through quality communication and increased identification. However, not much is known as to how these two may be achieved within the context of virtual teams.

Design/methodology/approach

The authors address their research question through a comparative case study, with the help of two virtual teams of software developers and the authors adopt a subset from the Constructivist Grounded Theory Method procedures for the purposes of coding to understand the potential explanations regarding the two teams' differences in perceptions of perceived proximity.

Findings

The authors’ study shows that shared mental models support quality communication and team members to identify with the shared values of their team. Quality communication is easier achieved when the team shares a dynamic and evolving understanding of the tools for communication and collaboration. The authors also draw attention to the importance of how work is organised and the influence of the temporal dimension on virtual teams beyond the temporal organisation of collaborative work.

Originality/value

The value of this study is found in its contribution towards the development of a formal connection between perceived proximity and shared mental models, that is empirically grounded, and which holds an explanatory value in addressing how perceived proximity can be supported rather than compromised.

A Research Agenda for Extending Agile Practices In Software Development and Additional Task Domains

This article is intended to serve as an introduction to this special issue on agile practices. In doing so, we briefly survey a number of key issues that are emerging in the application of agile practices to software development (SWD) and, similarly, examine recent work on extending knowledge about these practices to other task domains. We note that the extant literature on agile practices has been criticized for lacking a theoretical basis and comment on various ways that a theory orientation can enhance the accumulation of knowledge in this area. We also address issues that expand our current understanding of agile practices as they apply to non-SWD tasks. We present a framework for surfacing and discussing some of these emergent issues. We comment on the articles in this special issue and situate them within the research framework. We discuss some of the topics we think are likely to become influential as agile practices move outside the SWD domain and, finally, we present some summarizing observations.