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Gadd KW, Oakland JS. Chimera or Culture? Business Process Reengineering for Total Quality Management. ACTA ACUST UNITED AC 2018. [DOI: 10.1080/10686967.1996.11918740] [Citation(s) in RCA: 8] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/17/2022]
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Abstract
The main objective of this article is to explode the popular myth that the Total Quality Management (TQM) and Business Process Re-engineering (BPR) constructs have not been properly understood or implemented. Elements of postmodern discourse are used to juggle with the meaning of TQM, BPR, and, at a later stage, with that of postmodernism itself. Problems traditionally identified as hampering TQM/BPR implementation can be thus dissolved. Both the arguments of TQM/BPR advocates and opponents will be shown to be necessarily incomplete. By taking the TQM/BPR constructs less seriously and offering an alternative to the totalizing discourse surrounding them, we may be able to unlock more of their potential.
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Vanhoenacker J, Brant A, Dedene G. Striving for ‘methodological fit’ in business process change. KNOWLEDGE AND PROCESS MANAGEMENT 1999. [DOI: 10.1002/(sici)1099-1441(199903)6:1<24::aid-kpm39>3.0.co;2-2] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/11/2022]
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De Cock C, Richards T. THINKING ABOUT ORGANIZATIONAL CHANGE: TOWARDS TWO KINDS OF PROCESS INTERVENTION. ACTA ACUST UNITED AC 1996. [DOI: 10.1108/eb028850] [Citation(s) in RCA: 21] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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Process Reengineering, Information Technology and the Transformation of Accountability: The Remaindering of the Human Resource? ACTA ACUST UNITED AC 1996. [DOI: 10.1007/978-0-387-34872-8_6] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 04/04/2023]
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Book Reviews. CREATIVITY AND INNOVATION MANAGEMENT 1995. [DOI: 10.1111/j.1467-8691.1995.tb00215.x] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
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