1
|
|
2
|
Al-Gahtani SS. Computer Technology Acceptance Success Factors in Saudi Arabia: An Exploratory Study. JOURNAL OF GLOBAL INFORMATION TECHNOLOGY MANAGEMENT 2014. [DOI: 10.1080/1097198x.2004.10856364] [Citation(s) in RCA: 31] [Impact Index Per Article: 3.1] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
|
3
|
Shaw NG, Sethi V, Jeyaraj A, Duffy K. Modeling User Training and Support for Information Technology Implementations. INFORMATION RESOURCES MANAGEMENT JOURNAL 2010. [DOI: 10.4018/irmj.2010040102] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
Information technology implementations continue to be significant endeavors for both research and practice. Although prior studies have extensively examined user training and user support, a consensus is lacking on their conceptualizations. Prior research has argued for direct, as well as indirect, effects of user training and user support on perceived benefits while appealing to different theoretical perspectives. This study clarifies the roles of user training and user support in information technology implementations using data on 302 software implementations. Using a Bayesian model comparison strategy, the authors found that the effects of user training and user support on perceived benefits are mediated by individuals’ perceptions regarding the characteristics of the information technologies. These findings suggest that user training and user support should be treated as enablers in process of implementing information technologies.
Collapse
|
4
|
Shaw NC, DeLone WH, Niederman F. Sources of dissatisfaction in end-user support. DATA BASE FOR ADVANCES IN INFORMATION SYSTEMS 2002. [DOI: 10.1145/513264.513272] [Citation(s) in RCA: 23] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/26/2022]
Abstract
Organizations are investing in information technology for an ever-increasing number of end-user tasks. Extracting benefits from these investments increasingly depends on supporting effective use of information technology and satisfying information technology users. This research explores the end-user support factors that correlate with user satisfaction. This survey of 484 end-users examines 21 potential end-user computing support factors, such as system response time and user training in terms of their perceived importance to the end-user and the performance of IS staff in supporting each. Service quality, the gap between perceived importance and performance for each support factor, is computed. The relationships between these service quality gaps and user satisfaction are tested across different user groups (faculty, non-IS staff and students). Larger service quality gaps in the following support factors were correlated with lower user satisfaction in at least one of the three user groups: IS staff response time, IS staff technical competence, software upgrades, ease of access, cost effectiveness of the system, user understanding, documentation to support training, and data security/privacy. These results are compared to the support factors identified as significant in previous empirical studies.
Collapse
|
5
|
Chen LD, Soliman KS, Mao E, Frolick MN. Measuring user satisfaction with data warehouses: an exploratory study. INFORMATION & MANAGEMENT 2000. [DOI: 10.1016/s0378-7206(99)00042-7] [Citation(s) in RCA: 85] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
|
6
|
Govindarajulu C, Reithel BJ, Sethi V. A model of end user attitudes and intentions toward alternative sources of support. INFORMATION & MANAGEMENT 2000. [DOI: 10.1016/s0378-7206(99)00034-8] [Citation(s) in RCA: 9] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
|
7
|
Guimaraes T, Gupta YP, Rainer RK. Empirically Testing the Relationship Between End-User Computing Problems and Information Center Success Factors. DECISION SCIENCES 1999. [DOI: 10.1111/j.1540-5915.1999.tb01615.x] [Citation(s) in RCA: 17] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
|
8
|
Govindarajulu C, Reithel BJ. Beyond the information center: An instrument to measure end-user computing support from multiple sources. INFORMATION & MANAGEMENT 1998. [DOI: 10.1016/s0378-7206(98)00030-5] [Citation(s) in RCA: 12] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
|
9
|
Chau PY. Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach. DECISION SCIENCES 1997. [DOI: 10.1111/j.1540-5915.1997.tb01313.x] [Citation(s) in RCA: 469] [Impact Index Per Article: 17.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
|
10
|
Information systems effectiveness: The construct space and patters of application. INFORMATION & MANAGEMENT 1996. [DOI: 10.1016/s0378-7206(96)01079-8] [Citation(s) in RCA: 94] [Impact Index Per Article: 3.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
|
11
|
Teng JTC, Calhoun KJ. Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Managers' Perceptions. DECISION SCIENCES 1996. [DOI: 10.1111/j.1540-5915.1996.tb01831.x] [Citation(s) in RCA: 39] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
|