Green E, Gorman E, Bartlett K, Brooks L, Struthers C. Canada: An External Quality Review Process—The Wellspring Model.
J Healthc Qual 2005;
27:15-21. [PMID:
16185041 DOI:
10.1111/j.1945-1474.2005.tb00553.x]
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Abstract
Wellspring is a group of cancer support centers in Ontario, Canada. The centers provide information, support, and coping-skills programs for people with cancer and their families. To ascertain that all centers provide the same high quality of programs, the board at Wellspring established a panel of external oncology experts and asked them to establish a process to review program quality in each center. This article outlines the process undertaken to provide quality improvement in a nonprofit charitable organization.
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