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Falcone EC, Carnovale S, Fugate BS, Williams BD. When the chickens come home to roost: The short‐ versus long‐term performance implications of government contracting and supplier network structure. JOURNAL OF BUSINESS LOGISTICS 2023. [DOI: 10.1111/jbl.12336] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/15/2023]
Affiliation(s)
- Ellie C. Falcone
- Division of Marketing and Supply Chain Management, Michael F. Price College of Business The University of Oklahoma Norman Oklahoma USA
| | - Steven Carnovale
- Department of Operations Management and Information Technology, College of Business Florida Atlantic University Boca Raton Florida USA
| | - Brian S. Fugate
- Department of Supply Chain Management, Oren Harris Endowed Chair in Transportation and MIT Fulbright Scholar, Sam M. Walton College of Business University of Arkansas Fayetteville Arkansas USA
| | - Brent D. Williams
- Department of Marketing, Garrison Endowed Chair in Supply Chain Management, Sam M. Walton College of Business University of Arkansas Arkansas Fayetteville USA
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Enz MG, Lambert DM. A supply chain management framework for services. JOURNAL OF BUSINESS LOGISTICS 2022. [DOI: 10.1111/jbl.12323] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
Affiliation(s)
- Matias G. Enz
- Department of Supply Chain and Analytics University of Missouri – St. Louis St. Louis Missouri USA
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Richey RG, Davis‐Sramek B. Scholarship that matters. JOURNAL OF BUSINESS LOGISTICS 2022. [DOI: 10.1111/jbl.12308] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/01/2023]
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Richey RG, Roath AS, Adams FG, Wieland A. A Responsiveness View of logistics and supply chain management. JOURNAL OF BUSINESS LOGISTICS 2021. [DOI: 10.1111/jbl.12290] [Citation(s) in RCA: 22] [Impact Index Per Article: 7.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/23/2023]
Affiliation(s)
| | - Anthony S. Roath
- Raymond J. Harbert College of Business Auburn University Auburn AL USA
| | - Frank G. Adams
- Department of Marketing Quantitative Analysis & Business Law Mississippi State University Mississippi State MS USA
| | - Andreas Wieland
- Department of Operations ManagementCopenhagen Business School Frederiksberg Denmark
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Last-mile challenges in on-demand food delivery during COVID-19: understanding the riders' perspective using a grounded theory approach. INTERNATIONAL JOURNAL OF LOGISTICS MANAGEMENT 2021. [DOI: 10.1108/ijlm-01-2021-0024] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This paper aims to explore the last-mile (LM) challenges faced by on-demand food delivery (ODFD) riders during the coronavirus pandemic. This study contributes to the literature on the less-explored domain of ODFD services.
Design/methodology/approach
A grounded theory methodology is used. Riders working for multiple ODFD firms in various urban and semi-urban areas of India were interviewed. Open, axial and selective coding of interview transcripts was done.
Findings
A grounded model is developed consisting of riders' challenges represented broadly under four core categories: Operational, Customer-related, Organisational and Technological issues. The study indicates that while some of the challenges are inherent to the ODFD supply chain, these have been visibly exposed and intensified by COVID-19, while other challenges are specific to the pandemic.
Research limitations/implications
The model is a qualitative proposition representing LM delivery issues in ODFD services faced by the riders in India's urban and semi-urban areas during the COVID-19 pandemic. Other countries may face similar problems, but further studies are necessary to confirm or refute the findings.
Practical implications
ODFD companies must address the riders' issues to better adapt to the current and future disruptions and improve riders' quality of work–life to achieve operational excellence.
Originality/value
This study builds on the extant ODFD literature by focusing on one of its less addressed aspects: the working conditions of the riders. This work is conducted amid the COVID-19 pandemic in the context of a developing country and aims to study the challenges in ODFD operations.
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