EventAction

A Multidisciplinary Survey and Framework for Design and Evaluation of Explainable AI Systems

The need for interpretable and accountable intelligent systems grows along with the prevalence of artificial intelligence ( AI ) applications used in everyday life. Explainable AI ( XAI ) systems are intended to self-explain the reasoning behind system decisions and predictions. Researchers from different disciplines work together to define, design, and evaluate explainable systems. However, scholars from different disciplines focus on different objectives and fairly independent topics of XAI research, which poses challenges for identifying appropriate design and evaluation methodology and consolidating knowledge across efforts. To this end, this article presents a survey and framework intended to share knowledge and experiences of XAI design and evaluation methods across multiple disciplines. Aiming to support diverse design goals and evaluation methods in XAI research, after a thorough review of XAI related papers in the fields of machine learning, visualization, and human-computer interaction, we present a categorization of XAI design goals and evaluation methods. Our categorization presents the mapping between design goals for different XAI user groups and their evaluation methods. From our findings, we develop a framework with step-by-step design guidelines paired with evaluation methods to close the iterative design and evaluation cycles in multidisciplinary XAI teams. Further, we provide summarized ready-to-use tables of evaluation methods and recommendations for different goals in XAI research.

CourseQ: the impact of visual and interactive course recommendation in university environments

The abundance of courses available in a university often overwhelms students as they must select courses that are relevant to their academic interests and satisfy their requirements. A large number of existing studies in course recommendation systems focus on the accuracy of prediction to show students the most relevant courses with little consideration on interactivity and user perception. However, recent work has highlighted the importance of user-perceived aspects of recommendation systems, such as transparency, controllability, and user satisfaction. This paper introduces CourseQ, an interactive course recommendation system that allows students to explore courses by using a novel visual interface so as to improve transparency and user satisfaction of course recommendations. We describe the design concepts, interactions, and algorithm of the proposed system. A within-subject user study (N=32) was conducted to evaluate our system compared to a baseline interface without the proposed interactive visualization. The evaluation results show that our system improves many user-centric metrics including user acceptance and understanding of the recommendation results. Furthermore, our analysis of user interaction behaviors in the system indicates that CourseQ could help different users with their course-seeking tasks. Our results and discussions highlight the impact of visual and interactive features in course recommendation systems and inform the design of future recommendation systems for higher education.

Bridging the Gap Between Ethics and Practice

This article attempts to bridge the gap between widely discussed ethical principles of Human-centered AI (HCAI) and practical steps for effective governance. Since HCAI systems are developed and implemented in multiple organizational structures, I propose 15 recommendations at three levels of governance: team, organization, and industry. The recommendations are intended to increase the reliability, safety, and trustworthiness of HCAI systems: (1) reliable systems based on sound software engineering practices, (2) safety culture through business management strategies, and (3) trustworthy certification by independent oversight. Software engineering practices within teams include audit trails to enable analysis of failures, software engineering workflows, verification and validation testing, bias testing to enhance fairness, and explainable user interfaces. The safety culture within organizations comes from management strategies that include leadership commitment to safety, hiring and training oriented to safety, extensive reporting of failures and near misses, internal review boards for problems and future plans, and alignment with industry standard practices. The trustworthiness certification comes from industry-wide efforts that include government interventions and regulation, accounting firms conducting external audits, insurance companies compensating for failures, non-governmental and civil society organizations advancing design principles, and professional organizations and research institutes developing standards, policies, and novel ideas. The larger goal of effective governance is to limit the dangers and increase the benefits of HCAI to individuals, organizations, and society.