The Independence and Interdependence of Coacting Observers in Regard to Performance Efficiency, Workload, and Stress in a Vigilance Task

Social facilitation effects in online coaction: the moderating role of social comparison direction

Online and face-to-face coactions are widely used work organization modes. This study aims to investigate the effect of social comparison direction on task performance when people coact online. A total of 40 individuals were recruited to participate in a 2 (coaction type: online and face to face) × 3 (social comparison direction: upward, downward and no comparison) × 2 (phase: pre-comparison and post-comparison) within-subject experiment. The participants performed visual search tasks while their response time and search accuracy rates were measured. Results showed that the participants were reported to perform faster when they coacted online than face to face. The upward comparison led to a stronger social facilitation effect than the downward and no comparison directions, either in online or face-to-face coaction. These findings provide practical implications in the design of coaction modes for groups and teams working remotely.

The Influence of Audible Alarm Loudness and Type on Clinical Multitasking

In high-consequence industries such as health care, auditory alarms are an important aspect of an informatics system that monitors patients and alerts providers attending to multiple concurrent tasks. Alarms levels are unnecessarily high and alarm signals are uninformative. In a laboratory-based task setting, we studied 25 anesthesiology residents' responses to auditory alarms in a multitasking paradigm comprised of three tasks: patient monitoring, speech perception/intelligibility, and visual vigilance. These tasks were in the presence of background noise plus/minus music, which served as an attention-diverting stimulus. Alarms signified clinical decompensation and were either conventional alarms or a novel informative auditory icon alarm. Both alarms were presented at four different levels. Task performance (accuracy and response times) were analyzed using logistic and linear mixed-effects regression. Salient findings were 1), the icon alarm had similar performance to the conventional alarm at a +2 dB signal-to-noise-ratio (SNR) (accuracy: OR 1.21 (95% CI 0.88, 1.67), response time: 0.04 s at 2 dB (95% CI: -0.16, 0.24), which is a much lower level than current clinical environments; 2) the icon alarm was associated with 27% greater odds (95% CI: 18%, 37%) of correctly addressing the vigilance task, regardless of alarm SNR, suggesting crossmodal/multisensory multitasking benefits; and 3) compared to the conventional alarm, the icon alarm was associated with an absolute improvement in speech perception of 4% in the presence of an attention-diverting auditory stimulus (p = 0.031). These findings suggest that auditory icons can provide multitasking benefits in cognitively demanding clinical environments.

Shared Gaze Fails to Improve Team Visual Monitoring

OBJECTIVE

The aim was to test the value of shared gaze as a way to improve team performance in a visual monitoring task.

BACKGROUND

Teams outperform individuals in monitoring tasks, but fall short of achievable levels. Shared-gaze displays offer a potential method of improving team efficiency. Within a shared-gaze arrangement, operators collaborate on a visual task, and each team member's display includes a cursor to represent the other teammates' point of regard. Past work has suggested that shared gaze allows operators to better communicate and coordinate their attentional scanning in a visual search task. The current experiments sought to replicate and extend earlier findings of inefficient team performance in a visual monitoring task, and asked whether shared gaze would improve team efficiency.

METHOD

Participants performed a visual monitoring task framed as a sonar operation. Displays were matrices of luminance patches varying in intensity. The participants' task was to monitor for occasional critical signals, patches of high luminance. In Experiment 1, pairs of participants performed the task independently, or working as teams. In Experiment 2, teams of two participants performed the task with or without shared-gaze displays.

RESULTS

In Experiment 1, teams detected more critical signals than individuals, but were statistically inefficient; detection rates were lower than predicted by a control model that assumed pairs of operators searching in isolation. In Experiment 2, shared gaze failed to increase target detection rates.

CONCLUSION AND APPLICATION

Operators collaborate inefficiently in visual monitoring tasks, and shared gaze does not improve their performance.

Human Performance Analysis of Processes for Retrieving Beidou Satellite Navigation System During Breakdown

Satellite navigation systems provide continuous, timely, and accurate signals of location, speed, and time to users all over the world. Although the running of these systems has become highly automated, the human operator is still vital for its continued operation, especially when certain equipment failures occur. In this paper, we examined 180 incidents of one particular type of equipment failure and the whole recovery process as recorded in the log files from a ground control center of the Beidou satellite navigation system. We extracted the information, including the technical description of the failure, the time when the fault occurred, the full recovery time, and the demographic information of the team members on the shift responsible for responding to the failure. We then transformed these information into the cognitive complexity of the task, time of day, shift handover period, and team skill composition. Multiple regression analysis showed that task complexity and shift handover were key predictors of recovery time. Time of day also influenced the recovery time, during midnight to 4 a.m., operators made longer responses. We also found that the fault handling processes could be improved if the team's most adept member is more skillful at that role than in other teams. We discussed the theoretical and practical implication of this study.

Vigilance Tasks: Unpleasant, Mentally Demanding, and Stressful Even When Time Flies

OBJECTIVE

To determine whether perceived time progression (PTP) moderates participants' negative reactions to vigilance tasks.

BACKGROUND

Vigilance tasks are rated by participants to be unenjoyable and as having high levels of workload and stress. Based on the adage, "You are having fun when time flies," we tested the possibility that accelerating PTP might reduce these negative experiences.

METHOD

Two studies were performed, involving a long 30-min and a short 12-min vigil. We manipulated participants' PTP by creating a mismatch between their expectations about how long they would perform the task and the actual time that they were engaged.

RESULTS

PTP was significantly faster for participants who were led to expect that the vigilance task would last longer than it did relative to those led to expect that task duration would be shorter than it actually was and for controls for whom task duration was equal to the expected duration. However, accelerating PTP had no effect in either experiment on undesirable reactions to the vigilance tasks. Participants uniformly rated both tasks as unenjoyable, as having a high level of workload, and as stressful. Apparently, vigilance isn't fun even when time flies.

CONCLUSION

Our findings greatly underscore the depth to which negative subjective reactions are embedded in the nature of vigilance tasks and therefore that these tasks can have potentially serious costs to participants in terms of health, safety, and productivity.

APPLICATION

These costs must be considered at the operational level.

Living and Working in a Multisensory World: From Basic Neuroscience to the Hospital

The intensive care unit (ICU) of a hospital is an environment subjected to ceaseless noise. Patient alarms contribute to the saturated auditory environment and often overwhelm healthcare providers with constant and false alarms. This may lead to alarm fatigue and prevent optimum patient care. In response, a multisensory alarm system developed with consideration for human neuroscience and basic music theory is proposed as a potential solution. The integration of auditory, visual, and other sensory output within an alarm system can be used to convey more meaningful clinical information about patient vital signs in the ICU and operating room to ultimately improve patient outcomes.

Independent Coactors May Improve Performance and Lower Workload: Viewing Vigilance Under Social Facilitation

OBJECTIVE

The purpose of the present study was to examine the effects of an independent coactor on vigilance task performance. It was hypothesized that the presence of an independent coactor would improve performance in terms of the proportion of false alarms while also increasing perceived workload and stress.

BACKGROUND

Vigilance, or the ability to maintain attention for extended periods, is of great interest to human factors psychologists. Substantial work has focused on improving vigilance task performance, typically through motivational interventions. Of interest to vigilance researchers is the application of social facilitation as a means of enhancing vigilance. Social facilitation seeks to explain how social presence may improve performance.

METHOD

A total of 100 participants completed a 24-min vigil either alone or in the presence of an independent (confederate) coactor. Participants completed measures of perceived workload and stress.

RESULTS

The results indicated that performance (i.e., proportion of false alarms) was improved for those who completed the vigil in the presence of an independent coactor. Interestingly, perceived workload was actually lower for those who completed the vigil in the presence of an independent coactor, although perceived stress was not affected by the manipulation.

CONCLUSION

Authors of future research should extend these findings to other forms of social facilitation and examine vigilance task performance in social contexts in order to determine the utility of social presence for improving vigilance.

APPLICATION

The use of coactors may be an avenue for organizations to consider utilizing to improve performance because of its relative cost-effectiveness and easy implementation.

Changes in motor performance and mental workload during practice of reaching movements: a team dynamics perspective

Few investigations have examined mental workload during motor practice or learning in a context of team dynamics. This study examines the underlying cognitive-motor processes of motor practice by assessing the changes in motor performance and mental workload during practice of reaching movements. Individuals moved a robotic arm to reach targets as fast and as straight as possible while satisfying the task requirement of avoiding a collision between the end-effector and the workspace limits. Individuals practiced the task either alone (HA group) or with a synthetic teammate (HRT group), which regulated the effector velocity to help satisfy the task requirements. The findings revealed that the performance of both groups improved similarly throughout practice. However, when compared to the individuals of the HA group, those in the HRT group (1) had a lower risk of collisions, (2) exhibited higher performance consistency, and (3) revealed a higher level of mental workload while generally perceiving the robotic teammate as interfering with their performance. As the synthetic teammate changed the effector velocity in specific regions near the workspace boundaries, individuals may have been constrained to learn a piecewise visuomotor map. This piecewise map made the task more challenging, which increased mental workload and perception of the synthetic teammate as a burden. The examination of both motor performance and mental workload revealed a combination of both adaptive and maladaptive team dynamics. This work is a first step to examine the human cognitive-motor processes underlying motor practice in a context of team dynamics and contributes to inform human-robot applications.