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Ito-Jaeger S, Perez Vallejos E, Logathasan S, Curran T, Crawford P. Young People's Trust in Cocreated Web-Based Resources to Promote Mental Health Literacy: Focus Group Study. JMIR Ment Health 2023; 10:e38346. [PMID: 36622752 PMCID: PMC9871878 DOI: 10.2196/38346] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 03/30/2022] [Revised: 10/04/2022] [Accepted: 10/26/2022] [Indexed: 01/10/2023] Open
Abstract
BACKGROUND There is a pressing need to create resources to promote mental health literacy among young people. Digital media is one of the methods that can be used to successfully promote mental health literacy. Although digital mental health resources are generally favorably perceived by young people, one of the essential factors in whether they choose to use these interventions is trust. OBJECTIVE The objective of this study was to explore young people's trust-related concerns about and recommendations for the cocreated mental health website "What's Up With Everyone" by using TrustScapes. Our aim was to use the findings to improve the trustworthiness of the website and to inform future creators of web-based mental health resources. METHODS In total, 30 young people (mean age 19, SD 1.509; range 17-21 years) participated in TrustScapes focus groups. Thematic analysis was carried out to analyze both the TrustScapes worksheets and audio transcripts. RESULTS Qualitative analysis revealed that the mental health website contains elements perceived to be both trustworthy and untrustworthy by young people. The relatable and high-quality design, which was achieved by cocreating the website with a team of design professionals and young people, was considered to increase trust. Creators' credibility also positively affected trust, but the logos and other information about the creators were recommended to be more salient for users. Suggestions were made to update the privacy policy and cookie settings and include communication functions on the platform to improve the trustworthiness of the website. CONCLUSIONS Factors perceived to be trustworthy included the website's relatable, high-quality design and creators' credibility, whereas those perceived to be untrustworthy included the privacy policy and cookie settings. The findings highlighted the significance of collaborating with end users and industrial partners and the importance of making the trust-enabling factors salient for users. We hope that these findings will inform future creators of web-based mental health resources to make these resources as trustworthy and effective as possible.
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Affiliation(s)
- Sachiyo Ito-Jaeger
- Faculty of Medicine and Health Sciences, University of Nottingham, Nottingham, United Kingdom.,National Institute for Health and Care Research (NIHR), Nottingham Biomedical Research Centre, Nottingham, United Kingdom
| | - Elvira Perez Vallejos
- Faculty of Medicine and Health Sciences, University of Nottingham, Nottingham, United Kingdom.,National Institute for Health and Care Research (NIHR), Nottingham Biomedical Research Centre, Nottingham, United Kingdom
| | - Saruka Logathasan
- Faculty of Medicine and Health Sciences, University of Nottingham, Nottingham, United Kingdom
| | - Thomas Curran
- Department of Psychological and Behavioural Science, London School of Economics, London, United Kingdom
| | - Paul Crawford
- Faculty of Medicine and Health Sciences, University of Nottingham, Nottingham, United Kingdom
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Habiba U, Islam ME. Assessing the quality and credibility of scholarly information resources: an investigation into information behaviours of university faculty members. ELECTRONIC LIBRARY 2022. [DOI: 10.1108/el-03-2021-0069] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This paper aims at assessing faculty members' information searching patterns and the process of determining their information sources' quality and credibility.
Design/methodology/approach
This study administered an online survey through email invitation to secure data from 987 (55%) faculty members of both public and private universities of Bangladesh. The data were analysed using various descriptive statistics, and parametric and non-parametric tests such as Mann–Whitney, Kruskal–Wallis, and one-way ANOVA tests, to see the significant differences according to demographic characteristics at a 0.05 level of significance.
Findings
This study's outcomes affirm that most participants use Google Scholar and ResearchGate when searching/seeking information. Furthermore, for authenticating the credibility and quality of information, most faculty members tried to identify the information source and applied personal knowledge regarding information authentication. The statistical test results also found significant differences among faculty members' demographic characteristics (gender, age, experience and area of specialization) using the various source types. No significant differences were observed for determining information credibility in terms of faculty members’ demographic characteristics.
Research limitations/implications
As a limitation, this study only includes public and private universities in Bangladesh. This research could be more comprehensive if faculty members from other countries had participated in the survey.
Originality/value
To the best of the authors’ knowledge, this study is the first to approach this significant but less addressed area to understand faculty member's behaviour in terms of determining the quality and credibility of information resources in Bangladesh.
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Morrow G, Swire‐Thompson B, Polny JM, Kopec M, Wihbey JP. The emerging science of content labeling: Contextualizing social media content moderation. J Assoc Inf Sci Technol 2022. [DOI: 10.1002/asi.24637] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/14/2023]
Affiliation(s)
- Garrett Morrow
- Northeastern University Ethics Institute Boston Massachusetts USA
| | | | | | - Matthew Kopec
- Northeastern University Ethics Institute Boston Massachusetts USA
| | - John P. Wihbey
- Northeastern University College of Arts Media and Design School of Journalism and Media Innovation Boston Massachusetts USA
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Huang Y, Sundar SS. Do We Trust the Crowd? Effects of Crowdsourcing on Perceived Credibility of Online Health Information. HEALTH COMMUNICATION 2022; 37:93-102. [PMID: 32962437 DOI: 10.1080/10410236.2020.1824662] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 06/11/2023]
Abstract
Crowdsourcing websites such as Wikipedia have become go-to places for health information. To what extent do we trust such health content that is generated by other Internet users? Will it make a difference if such entries are curated by medical professionals? Does the affordance of crowdsourcing make users feel like they themselves could be contributors, and does that influence their credibility judgments? We explored these questions with a 2 (Crowdsourcing: absence vs. presence) × 2 (Professional source: absence vs. presence) × 2 (Message: sunscreen vs. milk) between-subjects experiment (N = 189). Two indirect paths for crowdsourcing effects were found. The crowd-as-source path suggests that crowdsourcing negatively affects content credibility through decreased source trustworthiness and information completeness. In contrast, the self-as-source path indicates that crowdsourcing elevates source trustworthiness via heightened interactivity and sense of control. Although the additional professional source raises perceived gatekeeping on the site, it does not have substantial influence on credibility judgments. Theoretical and practical implications of the findings are discussed.
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Affiliation(s)
- Yan Huang
- Jack J. Valenti School of Communication, University of Houston
| | - S Shyam Sundar
- James P. Jimirro Professor of Media Effects, & Co-Director, Media Effects Research Laboratory, Donald P. Bellisario College of Communications, Penn State University, USA
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Kim KS, Sin SCJ, Yoo-Lee E. Use and evaluation of information from social media: A longitudinal cohort study. LIBRARY & INFORMATION SCIENCE RESEARCH 2021. [DOI: 10.1016/j.lisr.2021.101104] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/19/2022]
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Abstract
In this research we presented different approaches to investigate the possible relationships between the largest crowd-based knowledge source and the market potential of particular cryptocurrencies. Identification of such relations is crucial because their existence may be used to create a broad spectrum of analyses and reports about cryptocurrency projects and to obtain a comprehensive outlook of the blockchain domain. The activities on the blockchain reach different levels of anonymity which renders them hard objects of studies. In particular, the standard tools used to characterize social trends and variables that describe cryptocurrencies’ situations are unsuitable to be used in the environment that extensively employs cryptographic techniques to hide real users. The employment of Wikipedia to trace crypto assets value need examination because the portal allows gathering of different opinions—content of the articles is edited by a group of people. Consequently, the information can be more attractive and useful for the readers than in case of non-collaborative sources of information. Wikipedia Articles often appears in the premium position of such search engines as Google, Bing, Yahoo and others. One may expect different demand on information about particular cryptocurrency depending on the different events (e.g., sharp fluctuations of price). Wikipedia offers only information about cryptocurrencies that are important from the point of view of language community of the users in Wikipedia. This “filter” helps to better identify those cryptocurrencies that have a significant influence on the regional markets. The models encompass linkages between different variables and properties. In one model cryptocurrency projects are ranked with the means of articles sentiment and quality. In another model, Wikipedia visits are linked to cryptocurrencies’ popularity. Additionally, the interactions between information demand in different Wikipedia language versions are elaborated. They are used to assess the geographical esteem of certain crypto coins. The information about the legal status of cryptocurrency technologies in different states that are offered by Wikipedia is used in another proposed model. It allows assessment of the adoption of cryptocurrencies in a given legislature. Finally, a model is developed that joins Wikipedia articles editions and deletions with the social sentiment towards particular cryptocurrency projects. The mentioned analytical purposes that permit assessment of the popularity of blockchain technologies in different local communities are not the only results of the paper. The models can show which country has the biggest demand on particular cryptocurrencies, such as Bitcoin, Ethereum, Ripple, Bitcoin Cash, Monero, Litecoin, Dogecoin and others.
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Choi W. Older adultsʼ credibility assessment of online health information: An exploratory study using an extended typology of web credibility. J Assoc Inf Sci Technol 2020. [DOI: 10.1002/asi.24341] [Citation(s) in RCA: 9] [Impact Index Per Article: 2.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/23/2022]
Affiliation(s)
- Wonchan Choi
- School of Information Studies University of Wisconsin‐Milwaukee Milwaukee Wisconsin
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Sentiment, richness, authority, and relevance model of information sharing during social Crises—the case of #MH370 tweets. COMPUTERS IN HUMAN BEHAVIOR 2018. [DOI: 10.1016/j.chb.2018.07.041] [Citation(s) in RCA: 54] [Impact Index Per Article: 9.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/15/2023]
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With directed study before a 4-day operating room management course, trust in the content did not change progressively during the classroom time. J Clin Anesth 2017; 42:57-62. [DOI: 10.1016/j.jclinane.2017.08.003] [Citation(s) in RCA: 6] [Impact Index Per Article: 0.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/30/2017] [Revised: 07/30/2017] [Accepted: 08/02/2017] [Indexed: 01/07/2023]
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Sbaffi L, Rowley J. Trust and Credibility in Web-Based Health Information: A Review and Agenda for Future Research. J Med Internet Res 2017. [PMID: 28630033 PMCID: PMC5495972 DOI: 10.2196/jmir.7579] [Citation(s) in RCA: 198] [Impact Index Per Article: 28.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/17/2023] Open
Abstract
Background Internet sources are becoming increasingly important in seeking health information, such that they may have a significant effect on health care decisions and outcomes. Hence, given the wide range of different sources of Web-based health information (WHI) from different organizations and individuals, it is important to understand how information seekers evaluate and select the sources that they use, and more specifically, how they assess their credibility and trustworthiness. Objective The aim of this study was to review empirical studies on trust and credibility in the use of WHI. The article seeks to present a profile of the research conducted on trust and credibility in WHI seeking, to identify the factors that impact judgments of trustworthiness and credibility, and to explore the role of demographic factors affecting trust formation. On this basis, it aimed to identify the gaps in current knowledge and to propose an agenda for future research. Methods A systematic literature review was conducted. Searches were conducted using a variety of combinations of the terms WHI, trust, credibility, and their variants in four multi-disciplinary and four health-oriented databases. Articles selected were published in English from 2000 onwards; this process generated 3827 unique records. After the application of the exclusion criteria, 73 were analyzed fully. Results Interest in this topic has persisted over the last 15 years, with articles being published in medicine, social science, and computer science and originating mostly from the United States and the United Kingdom. Documents in the final dataset fell into 3 categories: (1) those using trust or credibility as a dependent variable, (2) those using trust or credibility as an independent variable, and (3) studies of the demographic factors that influence the role of trust or credibility in WHI seeking. There is a consensus that website design, clear layout, interactive features, and the authority of the owner have a positive effect on trust or credibility, whereas advertising has a negative effect. With regard to content features, authority of the author, ease of use, and content have a positive effect on trust or credibility formation. Demographic factors influencing trust formation are age, gender, and perceived health status. Conclusions There is considerable scope for further research. This includes increased clarity of the interaction between the variables associated with health information seeking, increased consistency on the measurement of trust and credibility, a greater focus on specific WHI sources, and enhanced understanding of the impact of demographic variables on trust and credibility judgments.
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Affiliation(s)
- Laura Sbaffi
- Information School, Department of Social Sciences, University of Sheffield, Sheffield, United Kingdom
| | - Jennifer Rowley
- Information Interaction Research Group, Department of Languages, Information and Communication, Manchester Metropolitan University, Manchester, United Kingdom
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Rahanu H, Georgiadou E, Khan N, Colson R, Hill V, Edwards JA. The development of student learning and information literacy: A case study. EDUCATION FOR INFORMATION 2016. [DOI: 10.3233/efi-150959] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Affiliation(s)
- Harjinder Rahanu
- School of Science and Technology, Middlesex University London, The Burroughs, London, NW4 4BT, UK
| | - Elli Georgiadou
- School of Science and Technology, Middlesex University London, The Burroughs, London, NW4 4BT, UK
| | - Nawaz Khan
- School of Science and Technology, Middlesex University London, The Burroughs, London, NW4 4BT, UK
| | - Robert Colson
- Library and Student Support, Middlesex University London, The Burroughs, London, NW4 4BT, UK
| | - Vanessa Hill
- Library and Student Support, Middlesex University London, The Burroughs, London, NW4 4BT, UK
| | - J. Adam Edwards
- Library and Student Support, Middlesex University London, The Burroughs, London, NW4 4BT, UK
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Dexter F, Van Swol LM. Influence of Data and Formulas on Trust in Information from Journal Articles in an Operating Room Management Course. ACTA ACUST UNITED AC 2016; 6:329-34. [DOI: 10.1213/xaa.0000000000000298] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 01/24/2023]
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13
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List A, Alexander PA, Stephens LA. Trust But Verify: Examining the Association Between Students' Sourcing Behaviors and Ratings of Text Trustworthiness. DISCOURSE PROCESSES 2016. [DOI: 10.1080/0163853x.2016.1174654] [Citation(s) in RCA: 22] [Impact Index Per Article: 2.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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Rowley J, Johnson F, Sbaffi L, Weist A. Peer-based information literacy training: Insights from the NICE Evidence Search Student Champion Scheme. LIBRARY & INFORMATION SCIENCE RESEARCH 2015. [DOI: 10.1016/j.lisr.2015.11.007] [Citation(s) in RCA: 7] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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Tenopir C, Levine K, Allard S, Christian L, Volentine R, Boehm R, Nichols F, Nicholas D, Jamali HR, Herman E, Watkinson A. Trustworthiness and authority of scholarly information in a digital age: Results of an international questionnaire. J Assoc Inf Sci Technol 2015. [DOI: 10.1002/asi.23598] [Citation(s) in RCA: 43] [Impact Index Per Article: 4.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/10/2022]
Affiliation(s)
- Carol Tenopir
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Kenneth Levine
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Suzie Allard
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Lisa Christian
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Rachel Volentine
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Reid Boehm
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - Frances Nichols
- College of Communication and Information; University of Tennessee; 1345 Circle Park Drive Knoxville TN 37996-0341
| | - David Nicholas
- CIBER Research Ltd.; 1 Westwood Farmhouse, Greenham Newbury RG14 7RU United Kingdom
| | - Hamid R. Jamali
- CIBER Research Ltd.; 1 Westwood Farmhouse, Greenham Newbury RG14 7RU United Kingdom
| | - Eti Herman
- CIBER Research Ltd.; 1 Westwood Farmhouse, Greenham Newbury RG14 7RU United Kingdom
| | - Anthony Watkinson
- CIBER Research Ltd.; 1 Westwood Farmhouse, Greenham Newbury RG14 7RU United Kingdom
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Rowley J, Johnson F, Sbaffi L. Gender as an influencer of online health information-seeking and evaluation behavior. J Assoc Inf Sci Technol 2015. [DOI: 10.1002/asi.23597] [Citation(s) in RCA: 57] [Impact Index Per Article: 6.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/10/2022]
Affiliation(s)
- Jennifer Rowley
- Department of Languages, Information and Communications; Manchester Metropolitan University; Geoffrey Manton Building Manchester M15 6LL UK
| | - Frances Johnson
- Department of Languages, Information and Communications; Manchester Metropolitan University; Geoffrey Manton Building Manchester M15 6LL UK
| | - Laura Sbaffi
- Department of Languages, Information and Communications; Manchester Metropolitan University; Geoffrey Manton Building Manchester M15 6LL UK
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Williamson K, Kennan MA, Johanson G, Weckert J. Data sharing for the advancement of science: Overcoming barriers for citizen scientists. J Assoc Inf Sci Technol 2015. [DOI: 10.1002/asi.23564] [Citation(s) in RCA: 11] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/03/2023]
Affiliation(s)
- Kirsty Williamson
- School of Information Studies; CSU & Faculty of Information Technology; Monash University; P.O. Box 197 Caulfield East Vic. 3145 Australia
| | - Mary Anne Kennan
- School of Information Studies; Charles Sturt University (CSU); Locked Bag 450 Silverwater NSW 2128 Australia
| | - Graeme Johanson
- Faculty of Information Technology; Monash University; P.O. Box 197 Caulfield East Vic. 3145 Australia
| | - John Weckert
- Centre for Applied Philosophy and Public Ethics; Charles Sturt University; P.O. Box 588 Wagga Wagga NSW 2654 Australia
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Choi W, Stvilia B. Web credibility assessment: Conceptualization, operationalization, variability, and models. J Assoc Inf Sci Technol 2015. [DOI: 10.1002/asi.23543] [Citation(s) in RCA: 78] [Impact Index Per Article: 8.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/11/2022]
Affiliation(s)
- Wonchan Choi
- School of Information; Florida State University; Tallahassee FL 32306 USA
| | - Besiki Stvilia
- School of Information; Florida State University; Tallahassee FL 32306 USA
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Abstract
This study explores trust formation in the context of health information. Trust as an interpersonal notion, when formed in a vulnerable state, is a response or belief about how the trusted will behave towards the trustor. This study focuses on the process of assessing the trustworthiness of information, in a dependency state of information need, through the identification of the many factors influencing this assessment. A set of propositions are developed to suggest the criteria by which trustworthiness is assessed as well as the factors that influence these judgements. The proposed model is tested in a large-scale survey using a trust inventory with factor analysis to explore the constructs of trust formation. Structural equation modelling is used to explore the relationship among the identified criteria and their influencing factors. The resulting framework contributes to the understanding of trust formation in digital information contexts on the criteria of usefulness and credibility and further research into the influencing factors is recommended.
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Sbaffi L, Johnson F, Griffiths J, Rowley J, Weist A. NICE Evidence Search: Student Peers' Views on their Involvement as Trainers in Peer-based Information Literacy Training. JOURNAL OF ACADEMIC LIBRARIANSHIP 2015. [DOI: 10.1016/j.acalib.2014.08.002] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
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Rowley J, Johnson F, Sbaffi L. Students' trust judgements in online health information seeking. Health Informatics J 2014; 21:316-27. [PMID: 25193449 DOI: 10.1177/1460458214546772] [Citation(s) in RCA: 26] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
As one of the most active groups of Internet users, students and other young people are active users of digital health information. Yet, research into young people's evaluation of health information is limited, and no previous studies have focused on trust formation. In addition, prior studies on adults' use of digital information do not reach a consensus regarding the key factors in trust formation. This study seeks to address this gap. A questionnaire-based survey was used to collect data from undergraduate students studying a variety of disciplines in one UK university. The Trust in Online Health Information Scale is proposed, and it includes the following dimensions: authority, style, content, usefulness, brand, ease of use, recommendation, credibility, and verification. In addition, inspection of responses to specific items/questions provides further insights into aspects of the information that were of specific importance in influencing trust judgements.
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Best P, Taylor B, Manktelow R, McQuilkin J. Systematically retrieving research in the digital age: Case study on the topic of social networking sites and young people’s mental health. J Inf Sci 2014. [DOI: 10.1177/0165551514521936] [Citation(s) in RCA: 19] [Impact Index Per Article: 1.9] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Online information seeking has become normative practice among both academics and the general population. This study appraised the performance of eight databases to retrieve research pertaining to the influence of social networking sites on the mental health of young people. A total of 43 empirical studies on young people’s use of social networking sites and the mental health implications were retrieved. Scopus and SSCI had the highest sensitivity with PsycINFO having the highest precision. Effective searching requires large generic databases, supplemented by subject-specific catalogues. The methodology developed here may provide inexperienced searchers, such as undergraduate students, with a framework to define a realistic scale of searching to undertake for a particular literature review or similar project.
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