Reconfigured professional purpose in times of crisis: Experiences of frontline healthcare professionals during the COVID-19 pandemic

How is professional purpose impacted in the context of a crisis? Building on discussions about professional purpose and identity, the paper explores how the understanding that professionals have about the framing, scope of functioning and aims of their profession is impacted during a time of crisis. The paper draws on interviews with 41 kinesiologists working at an accidents & emergencies (A&E) hospital in Chile during the COVID-19 pandemic. The paper shows professional purpose as a fluid, situated notion that gets re-shaped in light of contextual features. In the face of new and changing demands during times of crisis, professionals reconfigure their professional purpose to take advantage of the opportunities available. This reconfiguration takes place in response to the external context of the profession (its positioning in the public domain) and the internal relational context of the profession (its positioning with other professionals). The paper suggests a research agenda to develop a processual, situated approach to the interrogation of professional purpose to embed contextual features in scholarship in this area.

Learning to manage as learning to fail: The lessons of running

Management learning aims to ensure managerial success and while failure is acknowledged, learners are encouraged to adopt a growth mindset and to bounce back from failure. However, the complexity of contemporary managerial work and the degradation of the managerial labour process mean that managers increasingly experience failures. Managers therefore need to learn not merely from failure but to learn to tolerate failure, that is, to fail well. The article differentiates types of failures and focuses on intractable failures that leave managers feeling inadequate and that corrode their sense-of-self. Therefore, an affective and embodied identity-based understanding of managerial failure is developed and an empirical case study of managers who engage in the most popular managerial sporting activity, running, is used to theorise the process of learning to fail-well. The mixed-methods empirical study using artefact elicitation participant data and autoethnographic authorial data is detailed and suggestions for more reflexive managerial education are advanced.

Online identities in and around organizations: A critical exploration and way forward

The construction, performance, and regulation of identities in the online world have deep implications for individuals, organizations, and society, particularly as digital technologies become increasingly omnipresent in our daily lives. In the last decades, analyses of online identities’ processes have moved from the exploration of identity play, through identity performance, toward a growing identity regulation through algorithmic management and the monetization of personal data. Despite a significant tradition of critical management and organization studies literature on identity, online identities have to date received only scant attention. This Special Issue explores what critical management and organization studies can contribute to research on online identities. Drawing on empirical analysis of virtual forums, social media, and platforms, the six papers included here highlight the struggles that accompany identity processes in the online environment and their implications for workers, activists, and other organized selves. In this introduction, we contextualize these contributions with reference to online identities studies and metaphors of the internet as a place, a tool, and a way of being. We comment on the contributions they make relating to the role of the body, and individual and collective dynamics in online identities processes. Following this, we propose critical ways forward concerning new forms of digital work, multiphrenic context collapse, and online references and sources of identity. We invite researchers to not only critically explore but also to engage with this brave new world that increasingly shapes our individual and collective selves.

Managing precarity at the intersection of individual and collective life: A Membership Categorisation Analysis of Tensions and Conflict in Identities within an Online Biosocial Community

This paper explores how individuals living within high-stakes precarious categories navigate their identity within online spaces. Using Membership Categorisation Analysis, we investigate how categorical inferences are indexed by those individuals within online biosocial communities in everyday speech, as part of their construction of identities. More specifically, we analyse online interactions of women who have been identified as carrying a BRCA gene mutation in an online biosocial community. Our findings show how (1) the online spaces participate in constituting and sustaining a form of collective responsibility, where those who are within a high-stakes precarious identity category are expected to not only support and educate each other, but also monitor the compliance to category predicates, and (2) the tensions and conflict in making sense of, belonging to, resisting and sustaining a category membership often occur when there are clashes with the socio-moral order. Overall, this paper’s contributions are twofold, first, methodologically, the use of Membership Categorisation Analysis provides an insightful analytic approach to identities, online communities and their organisation. Second, the emerging tensions identified provide insight into the complex ways in which online communities offer a forum in managing precarious identity as individual and collective life intersect.

Romanticisation and monetisation of the digital nomad lifestyle: The role played by online narratives in shaping professional identity work

Some occupations are subject to more complex identity work processes than others. This rings true for those professional endeavours that are relatively poorly known and that cannot rely on institutions as a reference for identification, such as digital nomadism. Digital nomads can broadly be defined as professionals who embrace extreme forms of mobile work to combine their interest in travel with the possibility to work remotely. Building on a two-stage data collection process, this paper proposes a typology that characterises four archetypes of digital nomad lifestyle promoters’ narratives found online and show how these online narratives play a role in the process of identity work of other digital nomads. Our contributions are two-fold. First, we show that while the archetypes act as an important online identity regulatory force, they do so through dis-identification. Second, we explain how identity work for digital nomads involves evaluating discursively available subjectivities and propose a three-step reflexive process that entails (i) interpreting, (ii) dis-identifying and (iii) contextualising. We contend that our findings extend beyond the specific case of digital nomads and shed light onto the intricacies of work identity for ‘new’ occupations that are romanticised and monetised through social media and beyond.

Moving boredom from problem to opportunity: A psychoanalytic perspective on workplace boredom and identity in organizations

The study develops novel perspectives on workplace boredom by investigating how conscious and unconscious aspects of identity work drive responses to it. Based on a psychoanalytic, specifically Lacanian, analysis of 56 narratives in which individuals recount their experience with boredom at work, it explores why boredom is so often portrayed as dysfunctional. The study also examines why it is important to understand and strengthen boredom’s more functional aspects. Specifically, the study advances the idea that boredom offers discursive resources to construct identities in more or less empowering ways with the potential for returning us to the creative possibilities inherent in each lived moment. Implications of this perspective are discussed.

Justifying the bored self: On projective, domestic, and civic boredom in Danish retail banking

In the wake of the financial crisis, Danish retail bankers have experienced a marked increase in mundane administrative tasks, which do not conform to what they expect their work lives to be. Seeking to understand how the bankers cope with this, the paper conducts a qualitative inquiry into the identity work of Danish retail bankers, focusing on the ways in which they reconcile experiences of boredom with their work-identity. Drawing on pragmatic sociology, this reconciliation is conceptualized as individual justifications of boredom through different orders of worth. The paper identifies three justifications of boredom: (1) Projective boredom posits boring administrative tasks as unwanted and problematic. This justification is generally in line with currently dominant empirical and theoretical accounts of the financial sector and finds no justification for boredom, seeking, instead, to eliminate it. (2) Domestic boredom justifies the boring tasks as a duty performed by the humble and respectable banker, who is concerned with their status in the local community and whose sense of pride has been damaged by the many scandals in the sector. Finally, (3) civic boredom justifies boredom as a sacrifice made by the selfless banker who acts in the interest of the common good, understood as a more responsible, and less greedy, financial sector. Here, the meaninglessness of specific tasks is transcended in the service of a higher purpose, which helps the individual sustain an identity as a solidary professional.

Axes and fluidity of oppression in the workplace: Intersectionality of race, gender, and sexuality

Our research explores how the historically institutionalized and authoritarian discriminatory South African context continues to affect the experiences of LGBT mid-level managers in the workplace. South Africa provides a rich environment to explore “axes of oppression” (heteronormativity/homophobia, race/racism, gender/sexism), and how these manifest and impact on participants’ work experience. Bringing together intersectionality as an analytical strategy with identity work allows us to examine the interaction between identities and the institutionalized processes by which they are shaped. Our findings show a multifaceted fluidity of oppression where individuals can move between continuums of advantage and disadvantage. We demonstrate the importance of historically embedded modes of oppression within the theory of intersectionality and how this manifests in institutional and organizational practices. As a result, organizations, institutions, and individuals play a role in reproducing inequality through intricate systems of oppression at micro, meso, and macro levels. This affects how individuals draw on their intersecting identities to respond to and decipher encounters with others.

Tormented selves: The social imaginary of the tortured artist and the identity work of creative workers

This article examines identity work in the creative industries as a type of identity formation that has been underexplored in the literature on identity work to date. Based on interviews with performing artists in music and theatre, we show how creative workers feel compelled to perform negative (tortured and despondent) identity work in order to attain a positive (coherent, self-sustaining and self-affirming) sense of artistic self. We argue that the dubious link between mental illness and creativity, propagated not only by popular media and pseudo-scientific accounts but also by art history and the creative industries themselves, has served to undergird a social imaginary of the artist as a ‘tortured’ creator. This imaginary in turn provides discursive resources, behavioural cues and affective stimulation for the performance of occupationally desirable yet perilous tormented creative selves. We identify three distinct identity work strategies undertaken by creative workers, namely self-analysis, self-diagnosis and selfmedication, in which social imaginaries purporting an overlap between mental illness and creativity in artistic work play a constitutive role. Our findings contribute to the emergent interdisciplinary literature on identity work in the creative industries and the arts. Moreover, we caution that the negative forms of identity-building practiced by our interviewees, underpinned as they are by social imaginaries of the artist as anguished, dejected and agonized, may in fact be dangerously counterproductive for creative workers coping with the higher rates of depression, anxiety and substance abuse found in precarious creative professions.

Professional identity reconstruction: Attempts to match people with new role expectations and environmental demands

Organizations increasingly find themselves in circumstances that generate a need for creating novel identities to deal with novel situations. Through a qualitative study of a professional education programme for military career officers, I explore the reconstruction of professional identities in light of what is perceived as a complex, demanding and changing environment. I found that the programme promoted images and worldviews of an ideal and desired professional identity, which did not match the role transitions and expectations to be enacted by the participants. In addition, the findings show how cultural and organizational dynamics constrained processes of identity reconstruction in the learning context. Implications of the study (e.g. how to theorize and learn from attempts to match people with new role expectations and environmental demands) are discussed. By building bridges across socialization theory, identity work and research on identities in context, and hereby integrating micro- and macro perspectives on professional identity reconstruction, existing theory is elaborated. The article concludes by pointing to the analytical value of exploring how professionals in later stages of their careers struggle to adopt timely and relevant identities and how we better understand the challenges stemming from this identity reconstruction work.

Oddity as Commodity? The body as symbolic resource for Other-defying identity work

While studies on the work people undertake on their ‘identities’ in professional contexts tend to focus on inner conversations between different possible selves, this paper considers the impact of ‘inherited’ prescriptions and expectations on such inner conversations and the entwining of identity work with historic conditions written onto the body. It does so by studying performing artists with dwarfism. Taking into account their long history of stereotypical roles within the entertainment sector and their visibly ‘different’ body which guarantees to solicit the gaze of others, this study considers identity in terms of the corporeal positioning of the self of artists whose position on stage is often morally disputed, both inside and outside the community of people with dwarfism. Analysing how people use their Othered bodies as a symbolic resource for identity work, we describe three different ways of engaging in embodied identity work: identity ‘ethicalisation’, through stereotype- avoiding bodywork, ‘queering’, through stereotype- provoking bodywork, and ‘distancing’, through stereotype- acting bodywork. Each strategy is an attempt to redress the incoherence between preferred (personally aspired) and ascribed (historically inherited) identity. By analysing how people preserve an aspirational self and defy the image of being Other, this study contributes to existing debates by highlighting the role of history and the symbolic use of ‘oddity’ as an instrument in embodied identity work. In addition, it offers a reflective note on the problem of ‘academic exoticism’ through the sensitisation of Other bodies and on the potential of able-bodied allyship to attenuate the lack of disability knowledge in management and organisation studies.

Bring Your Non-self to Work? The Interaction Between Self-decentralization and Moral Reasoning

Spirituality continues to exert a strong influence in people's lives both in work and beyond. However, given that spirituality is often non-formalized and personal, we continue to know little about how moral reasoning is strategized. In this paper, we examine how Buddhist leader-practitioners interpret and operationalize a process of self-decentralization based upon Buddhist emptiness theory as a form of moral reasoning. We find that Buddhist leader-practitioners share a common understanding of a self-decentralized identity and operationalize self-decentralization through two practices in Buddhist philosophy-skillful means and the middle way-to foreground social outcomes. However, we also find that practitioners face tensions and challenges in moral reasoning relates to agency-the 're-centering' of the self as an enlightened self and the use of karmic reasoning to justify (un)ethical behavior-and contextual constraints that lead to feelings of vulnerability and exclusion. We present a model that elaborates these processes and invite further research that examines novel approaches and dynamic interpretations of the self in moral reasoning.

Modes of exhibition: Uses of the past in Tehran art galleries

While emerging literature explores how organizations engage with the past, investigations of how complex relationships to the past influence mobilizing multiple forms of historical representation in practice remain scarce. The current study examines different relationships to the past to shed light on how their complex and at times contradictory connotations relates to the use of multimodal historical cues in organizational practices, based on a qualitative study of art galleries in downtown Tehran, Iran. We describe how fondness for, aversion to and conflicted relationships with the past coexist, and how and why actors use diverse historical cues to express these diverse relationships in practice. We add to current understandings of organizational uses of the past by offering insights into how and why organizations actively evoke and manage positive, negative, and conflicted relationships to the past, and how these relationships draw upon diverse discursive and non-discursive supports to organizational practices aiming at different yet complementary goals.

How Meaningfulness and Professional Identity Interact in Emerging Professions: The Case of Corporate Social Responsibility Consultants

Although interest in meaningfulness is mounting in the growing stream of research dedicated to how professionals experience it, research has only just begun to investigate the complex relationships between the search for meaningfulness and the constitution of professional identity for emerging professional groups. This paper investigates how meaningfulness interacts with the formation and enactment of professional identity, focusing on the emerging professional group of corporate social responsibility (CSR) consultants. Relying on interviews with 39 CSR consultants, we induce two social mechanisms bridging meaningfulness and professional identity, namely ‘meaning-making through professional self-identification’ and ‘meaning-making through professional socialization’. Our results explain how these mechanisms produce distinct, and potentially contradictory, professional identities of CSR consultants, which themselves enable contrasted forms of professional identity enactment. The study advances meaningfulness research by clarifying how the self–other tension is played out through identity formation and revealing the gendered nature of meaningfulness. The research also contributes to studies on professional identity through the specification of meaning-focused mechanisms of identity formation, and ultimately to micro-CSR research by offering a nuanced approach to how CSR is involved in the production of work meaningfulness.

Emotion and cognition in personal and collective work-identity formation: variable- and person-oriented analyses

The aim of this study was to investigate emotional and cognitive processes involved in the formation of personal and collective work-identity by variable- and person-oriented analyses. A digitized questionnaire was answered by 768 participants. In line with an autobiographical (personal) memory view, we showed that: (1) emotional processes positively predicted cognitive processes (variable-oriented analyses), and (2) emotional profile had an effect on cognitive processes (person-oriented analyses), with regard to personal work-identity formation. Regarding collective work-identity formation, and in line with a social-identity and self-categorization perspective, we showed that: (1) cognitive processes positively predicted emotional processes (variable-oriented analyses), and (2) cognitive profile had an effect on emotional processes (person-oriented analyses). Our results indicate that emotion and cognition play different roles in personal- and collective work-identity formation; additionally, suggesting that the theoretical views of both personal and social psychology as well as analyses at different levels should be involved in order to gain a deeper understanding of the phenomenon of people-work bonding.

How to be a hero: How managers determine what makes a good manager through narrative identity work

The turn to identity within management studies has revealed important insights into management, by recognising its complex, contingent and relational nature, and through focusing on the personal experiences of managers and how they develop an identity as a manager. However, research has focused on processes of being and becoming a manager, rather than how individuals determine what makes a good manager, and what they are actually seeking to be. I therefore present an extended theorisation of narrative identity work which highlights the overlooked role of the ‘personal social landscape’ constructed through narrative, which gives meaning to the actors and actions within it. The theory is illustrated through detailed analysis of three manager accounts, which reveals processes by which managers construct personal versions of the same organisation, as social landscape to their self-narratives, and how these different organisational constructions create different meanings to their self-narratives as acting well as a manager.

Caring Leader Identity Between Power and Powerlessness

This paper investigates what happens when managers’ identity is centred on caring, an underappreciated aspect of leadership. Drawing on a case study of managers in elderly care, we distil an ideal-typical caring leader identity as well as contextualised interpretations that suggest both problematic and constructive aspects. The caring leader identity implies a self-understanding as being highly present, supportive and helpful to subordinates’ development. We find that the belief of making a decisive difference to others’ development by caring for them can be a deceptive fantasy that incites over-dependence among subordinates, particularly for ambitious managers who experience pressing situations and little power. Under better but likely less common conditions, managers can develop more modest expressions of a caring leader identity, leaving space for subordinates themselves to define problems and explore solutions.

Caring for the divided self: A psychoanalytic exploration of care and identity in organizations

The study introduces a Lacanian psychoanalytic approach to the investigation of care in organizations. It examines 52 stories describing how employees care for one another in material and emotional ways and explores how the narration of care becomes mapped on to struggles with unconscious aspects of the self, variously subjugating the self to, and empowering the self from, existing power structures. The study finds that current conceptions of care facilitate an imaginary project to fix identity and therefore privilege a more disempowering practice of care. It also reveals that, if investigated from a Lacanian perspective, care can serve more empowering constructions of identity. Specifically, care can create a space in which divided subjectivity can surface and action can be freed from identity projects and the vulnerabilities to identity control this introduces. Implications for theorizing the function of care in relation to identity are discussed.

Boundaries, Roles and Identities in an Online Organization

Understanding what ties precarious workers to online organizations and what makes them drift away is a key issue in today’s digitalized world. In this article, we present a study of a blog portal developed for commercial purposes and show how professional and amateur bloggers engage in this emerging online community and organization. We develop new understandings of dynamic relationships between boundaries, roles and identities, and offer an analysis of how identities are (re)constructed in interaction with others in fluid online spaces. We theorize boundary work as a form of identity work, elucidate how roles influence the way individual and collective identity constructions are intertwined, and highlight the importance of emotions in conformist and resistant identity work online. Our study has broader implications for understanding identities in the age of technology and precarity.

Navigating an Identity Playground: Using sociomateriality to build a theory of identity play

The construct of identity play, which involves the exploration and experimentation with possible future selves, is underexplored in organizational literature. To extend theory on identity play, we take a narrative inquiry approach and examine qualitative interview data in the context of virtual environments. Using a sociomateriality perspective, we contribute to theory on identity play in three ways. First, we reveal how identity play unfolds via the sociomaterial intertwining of not just human agency, but also material agency, situated work practices, and self-representations. Second, we offer a new definition of identity play that goes beyond the exploration of possible selves and uncover identity play narratives on the possible self, the improbable self, and the impossible self. We demonstrate how identity play, particularly with impossible selves, shapes others’ experiences and thus has implications beyond the self. Finally, three identity play affordances emerged: plasticity of appearance, plasticity of behavior, and plasticity of perspective.

Digital technology and changing roles: a management accountant’s dream or nightmare?

Recent developments in digital technology have revitalized interest in the relationship between technology and management accounting. Yet, few empirical in-depth studies have assessed how digital technologies influence the roles of management accountants. This paper builds on the concept of jurisdiction to illuminate the relationship between management accountants, expert knowledge and digital technology. The study identifies and describes competition over jurisdiction between management accountants and other groups of employees. The study describes a shift for divisional management accountants towards narrower roles in their tasks and expectations, while business-oriented roles at group level are found to entail expanding tasks and expectations. In doing so, management accountants are divided into two divergent categories facing different expectations: divisional and group level management accountants. Through a case study in the technology-oriented finance sector, the paper contributes to the debate on the roles of management accountants in a number of ways. First, it describes how digital technology can contribute to narrower and more specialized roles. Second, it describes how digital technology can contribute to competition between professions. Third, it elucidates how digital technology contributes to changes in the behaviour of decision makers, and in their expectations toward, and the involvement of, management accountants. Fourth, it details how the changes contributed by digital technology in the roles of management accountants can act as mediators in the identity-work of management accountants. Finally, it empirically describes the relationships between digital technology and management accountants’ roles.

Changing Logics in Healthcare and Their Effects on the Identity Motives and Identity Work of Doctors

Recent literature on hybridity has provided useful insights into how professionals have responded to changing institutional logics. Our focus is on how shifting logics have shaped senior medical professionals’ identity motives and identity work in a qualitative study of hospital consultants in the United Kingdom’s National Health Service. We found a binary divide between a large category of traditionalist doctors who reject shifting logics, and a much smaller category of incorporated consultants who broadly accept shifting logics and advocate change, with little evidence of significant ambivalence or temporary identity ‘fixes’ associated with liminality. By developing a new inductively generated framework, we show how the identity motives and identity work of these two categories of doctors differ significantly. We explore the underlying causes of these differences, and the implications they hold for theory and practice in medical professionalism, medical professional leadership and healthcare reform.

Different strokes for different folks

Purpose

Existing research on the relationship between human resources management (HRM) and worker reactions to practices rarely explore differences between occupational classes and their receptiveness to HRM initiatives. The paper aims to discuss these issues.

Design/methodology/approach

Using data from a single case organization, the authors examine whether HRM practices apply uniformly across distinct occupational groups, and if there are differing impacts by occupational class on commitment, motivation and satisfaction.

Findings

Using occupational identity, the results indicate that different groups of employees have varied perceptions of, and reactions to, the same HRM practices.

Practical implications

The paper adds that human resource practice application may have a tipping point, after which distinct employee groups require different HR architectural configurations.

Social implications

HRM policy and practice may be better tailored to the different specific needs of diverse occupational groups of workers.

Originality/value

The paper argues that existing theory and practice advocating universal or high potential HRM as a route to positive employee outcomes are potentially flawed.

Identity Work, Loss and Preferred Identities: A Study of UK Business School Deans

This paper investigates how leaders construct ‘loss’ identity narratives which defuse the scope for external attack and sustain self-meanings. We draw on a sample of 31 United Kingdom business school deans, who although often depicted as multi-talented, high-status achievers, are also targets for criticism and have high rates of turnover. Our study makes two principal contributions. First, we argue that leaders may employ a specific pattern of identity work involving talk about loss to construct identities that bolster their leadership by presenting them as making sacrifices for their institutions. Losses are ubiquitous and malleable discursive resources that constitute both identity threats and opportunities for constructing preferred identities. Second, we deepen understanding of ‘preferred identities’, i.e. normative self-narratives that specify who people want to be, and to be seen to be, and which serve self-meaning and impression management functions. Preferred identities, though, do not necessarily serve people’s interests, and deans tied themselves to demanding requirements by authoring themselves as research credible, scrupulously moral, hard-working professionals.

Organizational Identity Struggles and Reconstruction During Organizational Change: Narratives as symbolic, emotional and practical glue

The article offers a novel perspective on the formation of organizational identity (OI) during major organizational change. The empirical context of our studies is the establishment of a new acute care department and the reorganization of care, where nurses and managers struggle to construct and reclaim a legitimate identity within the hospital and simultaneously strive to gain a leading position among acute care departments in the country. We use Bourdieu’s theoretical ideas combined with a focus on narratives as an original and fertile perspective for studying OI. We propose that OI is inherently temporal, embodied and socially configured and cannot be separated from the institutionalized context of its setting because it is interlaced with (in this case) health professional logics. We show how OI is constructed through the strategizing moves of managers and nurses. This includes their narrative constructions of their quest for care progression and a legitimate OI that function as symbolic, emotional and practical glue.

Participant Reflexivity in Organizational Research Design

Despite the considerable interest in researcher reflexivity within the organizational literature, little attention has been paid to participant reflexivity, here defined as the reflexive considerations of research participants that are stimulated by their involvement in research. Our argument is that engagement in the research process is a context where such reflexive thinking is likely to happen and that through certain methodological approaches, participants’ reflexive thinking becomes more conscious and therefore potentially accessible to the researcher. In identifying the participant reflexivity that emerged as part of a photo-elicitation study of work-life balance and conflict, we outline the kinds of reflexive dialogue that participants reported as being stimulated by involvement in the research and explore the link between emotion and reflexive practice. Hence our paper contributes to our understanding of qualitative research and reflexivity first by highlighting empirically the kinds of internal dialogue reported when participants engage in self-reflexivity as part of the research process; second, by outlining how we can access participant reflexivity methodologically, including through emotions; and third, by explicating the value for researchers in accessing participant reflexivity.