Formation of TMT strategic consensus: the effects of collective team identification and information elaboration

Purpose

How is strategic consensus formed in top management team (TMT)? Prior literature provides inadequate evidence. A few scholars explore its antecedents from some perspectives (e.g. organizational or team structure) to address this gap but yield confusing results. This study aims to clarify the mechanism to reach TMT strategic consensus and explore both the effect of collective team identification and information elaboration.

Design/methodology/approach

Stepwise regression analysis is applied to explore the formation process of strategic consensus by using data collected from 126 TMTs of Chinese firms.

Findings

Results show that collective team identification has a positive effect on TMT strategic consensus, whereas information elaboration has a U-shaped effect. Further, the U-shaped relationship between information elaboration and TMT strategic consensus is strengthened by collective team identification.

Originality/value

This study provides a nuanced explanation of the antecedents of strategic consensus in TMT by exploring the effects of collective team identification and information elaboration. Particularly, this study proposes a U-shaped relationship between information elaboration and strategic consensus, which enriches TMT decision-making literature and consensus research. Moreover, by examining the moderating effect of collective team identification, this study articulates why TMT members fail to achieve strategic consensus even when they have sufficiently discussed the task-relevant information.

How Does Ethical Leadership Relate to Team Creativity? The Role of Collective Team Identification and Need for Cognitive Closure

We investigate how and when ethical leadership predicts team creativity. With its strong compliance with organizational norms and procedures, ethical leadership can be seen as antithetical to creativity. Similarly, collective need for cognitive closure can negatively impact creativity as this is a motivational tendency toward making quick decisions and avoiding open-ended processes. However, we argue that they both can have a positive effect on team creativity when collective team identification is considered as an underlying mechanism. Accordingly, we hypothesize that ethical leadership fosters team creativity via strengthening collective team identification, and collective need for cognitive closure positively moderates the indirect relationship between ethical leadership and team creativity via collective team identification. We studied 55 teams in a food-services organization in South Korea in a multi-wave and multi-source design and found support for our hypotheses.

Why Employees Help Teammates When Their Leader Looks Powerful: A Multilevel Investigation

We extend prior research on leader power by examining why and when leader referent and expert powers influence team members’ organizational citizenship behaviors directed at other individuals (OCBI) from the multilevel perspective. We propose that leader referent and expert power perceptions operate at both individual and team levels and lead to OCBI through distinct motivational mechanisms. Drawing upon social identity theory, we suggest that team-level leader referent and expert powers facilitate social identification as salient team features and in turn promote team members’ OCBI through collective team identification. On the other hand, at the individual level, leader referent and expert powers are experienced discretionarily and affect members’ OCBI through dyadic exchange relationships with a leader–member exchange (LMX) based on the reciprocity norm. Furthermore, collective team identification is hypothesized to moderate the relationship between LMX and OCBI. Findings from 465 employees in 80 teams show that team-level leader referent power enhances collective team identification and OCBI beyond expert power but not vice versa. At the individual level, both referent and expert powers have positive indirect impact on OCBI via LMX. The moderating effect of collective team identification is supported in that team members convert high-quality LMX into OCBI only when collective team identification is higher. Theoretical and practical implications of these findings are discussed.

Bringing the Leader Back in: Why, How, and When Leadership Empowerment Behavior Shapes Coworker Conflict

With the diffusion of team-based work organizations and flatter organizational hierarchies, many leaders empower employees to perform their work. Empowerment creates an interesting tension regarding coworker conflict, enhancing trust and giving employees more autonomy to prevent conflict, while also increasing workload and the potential for coworker conflict. Recent conflict research has focused on how characteristics of individuals, groups, and tasks contribute to conflict among coworkers. We extend this work by exploring the role of leader empowerment behavior (LEB) in influencing coworker conflict. Our model integrates research on LEB and coworker conflict to help organizations manage coworker conflict effectively. To test our model at the workplace level, we utilize data drawn from matched surveys of leaders and employees in 317 workplaces. We find that LEB relates negatively to relationship and task conflict through affective and cognitive trust in leaders. We further find that LEB relates negatively to relationship and task conflict through reduced workload, but only when employees have a clear role description. In contrast, if employees have unclear roles, LEB has a U-curve relationship with workload: a moderate level of LEB reduces workload, but a high level of LEB increases workload, in turn increasing coworker conflict. Finally, relationship conflict has a direct negative effect on task performance, whereas task conflict has an indirect negative effect through relationship conflict.

Relationship conflict, task conflict and teams’ transactive memory systems

Purpose

The purpose of this paper is to understand how task conflict and relationship conflict influence teams’ transactive memory systems (TMS) and by extension team performance.

Design/methodology/approach

Leveraging experiential learning theory and a popular operations management simulation tool, survey data from 341 students, who worked on 117 simulation teams, are collected. To examine the present hypotheses bootstrapping analysis and SPSS were used.

Findings

Both task and relationship conflict can significantly diminish TMS development, which in turn, inhibits team performance. Thus, when teams disagree on how to approach a task, conflict could diminish TMS formation. In addition, when one team member has a personal conflict with one or more members that it further amplifies the influence of task conflict. To address the negative influence of both task and relationship conflict, teams should develop processes to better utilize members’ specialized knowledge and work together in a coordinated manner.

Research limitations/implications

The research adds to the literature by articulating the mediating influence that relationship conflict has on task conflict. Furthermore, it highlights how teams can develop TMS as a means to improve team performance when using simulation tools as a teaching device.

Originality/value

This work broadens our understanding of the conditions under which educators can teach students about teams and teamwork capabilities. In addition, the authors expand the use of simulations as an experiential learning tool.

The moderating effects of status and trust on the performance of age-diverse work groups

Purpose

The purpose of this paper is to help organizations capitalize on the potential advantages of age diversity by offering insight into two new moderators in the age diversity, work group performance relationship – status congruity and cognition-based trust.

Design/methodology/approach

The authors surveyed 197 employees and 56 supervisors across 59 work groups to test for the moderating effects of status congruity and cognition-based trust on the age diversity, work group performance relationship.

Findings

The results demonstrated, on the one hand, that under conditions of status congruity (i.e. when there were high levels of perceived status legitimacy and veridicality) and/or when perceptions of cognition-based trust were high within the group, the relationship between age diversity and work group performance was positive. On the other hand, under conditions of status incongruity and/or low levels of cognition-based trust, this relationship was negative.

Research limitations/implications

The findings contribute to the literature by being the first to provide empirical evidence for the theorized effects of status on the performance of age-diverse work groups and also by demonstrating the effects of cognition-based trust in a new context – age-diverse work groups.

Practical implications

Arising from the study’s findings are several strategies, which are expected to help organizations enhance perceptions of status congruity and/or trust and ultimately the performance of their age-diverse work groups.

Originality/value

The paper is the first to empirically demonstrate the moderating effects of status congruity and cognition-based trust on the age diversity, work group performance relationship. The study also establishes important distinctions between the effects of objective status differences vs status perceptions.

When Task Conflict Becomes Personal: The Impact of Perceived Team Performance

Although potentially beneficial, task conflict may threaten teams because it often leads to relationship conflict. Prior research has identified a set of interpersonal factors (e.g., team communication, team trust) that help attenuate this association. The purpose of this article is to provide an alternative perspective that focuses on the moderating role of performance-related factors (i.e., perceived team performance). Using social identity theory, we build a model that predicts how task conflict associates with growth in relationship conflict and how perceived team performance influences this association. We test a three-wave longitudinal model by means of random coefficient growth modeling, using data from 60 ongoing teams working in a health care organization. Results provide partial support for our hypotheses. Only when perceived team performance is low, do task conflicts relate with growth in relationship conflict. We conclude that perceived team performance seems to enable teams to uncouple task from relationship conflict.

Collective Team Identification and External Learning

To further develop extant knowledge about the drivers of and conditions affecting team external learning, we studied the relationship between collective team identification and external learning and the moderating effect of psychological safety on this relationship. The results from a field study involving 61 teams show that collective team identification had a positive influence on external learning and that this relationship was moderated by psychological safety. We found an ∩-shaped relationship between collective team identification and external learning in groups with low levels of psychological safety. Excessive collective team identification actually repressed external learning instead of increasing it. The theoretical and practical implications of these results are discussed.