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Moslehpour M, Shalehah A, Rahman FF, Lin KH. The Effect of Physician Communication on Inpatient Satisfaction. Healthcare (Basel) 2022; 10:healthcare10030463. [PMID: 35326941 PMCID: PMC8954154 DOI: 10.3390/healthcare10030463] [Citation(s) in RCA: 9] [Impact Index Per Article: 4.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/15/2022] [Revised: 02/22/2022] [Accepted: 02/25/2022] [Indexed: 12/16/2022] Open
Abstract
(1) Background: The importance of physician-patient communication and its effect on patient satisfaction has become a hot topic and has been studied from various aspects in recent years. However, there is a lack of systematic reviews to integrate recent research findings into patient satisfaction studies with physician communication. Therefore, this study aims to systematically examine physician communication’s effect on patient satisfaction in public hospitals. (2) Methods: Using a keywords search, data was collected from five databases for the papers published until October 2021. Original studies, observational studies, intervention studies, cross-sectional studies, cohort studies, experimental studies, and qualitative studies published in English, peer-reviewed research, and inpatients who communicated with the physician in a hospital met the inclusion criteria. (3) Results: Overall, 11 studies met the inclusion criteria from the 4810 articles found in the database. Physicians and organizations can influence two determinants of inpatient satisfaction in physician communication. Determinants of patient satisfaction that physicians influence consist of amounts of time spent with the patient, verbal and nonverbal indirect interpersonal communication, and understanding the demands of patients. The organization can improve patient satisfaction with physician communication by the organization’s availability of interpreter service and physician workload. Physicians’ communication with inpatients can affect patient satisfaction with hospital services. (4) Conclusions: To improve patient satisfaction with physician communication, physicians and organizational determinants must be considered.
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Affiliation(s)
- Massoud Moslehpour
- Department of Business Administration, College of Management, Asia University, No. 500, Liufeng Road, Wufeng District, Taichung City 41354, Taiwan; (M.M.); (A.S.)
- Department of Management, California State University, San Bernardino, CA 92407, USA
| | - Anita Shalehah
- Department of Business Administration, College of Management, Asia University, No. 500, Liufeng Road, Wufeng District, Taichung City 41354, Taiwan; (M.M.); (A.S.)
- International Relations Department, Faculty of Economy, Bussines and Politics, Universitas Muhammadiyah Kalimantan Timur, Jl. Ir. H. Juanda No. 15, Samarinda 75124, Kalimantan Timur, Indonesia
| | - Ferry Fadzlul Rahman
- Department of Public Health, College of Public Health, Universitas Muhammadiyah Kalimantan Timur, Jl. Ir. H. Juanda No. 15, Samarinda 75124, Kalimantan Timur, Indonesia;
| | - Kuan-Han Lin
- Department of Healthcare Administration, College of Medical and Health Sciences, Asia University, No. 500, Liufeng Road, Wufeng District, Taichung City 41354, Taiwan
- Correspondence:
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