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Wided R. IT Capabilities, Strategic Flexibility and Organizational Resilience in SMEs Post-COVID-19: A Mediating and Moderating Role of Big Data Analytics Capabilities. GLOBAL JOURNAL OF FLEXIBLE SYSTEMS MANAGEMENT 2022; 24:123-142. [PMID: 37519430 PMCID: PMC9749648 DOI: 10.1007/s40171-022-00327-8] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 05/25/2022] [Accepted: 11/21/2022] [Indexed: 12/15/2022]
Abstract
This research provides a novel progression to the existing research about big data analytics capabilities (BDAC) by investigating and measuring its influence on organizational resilience and strategic flexibility. Toward that end, 400 different SMEs in Saudi Arabia were approached. Data were collected via questionnaire. Results confirm that the ability to handle big data analytics totally mediates the relationship between IT capabilities and strategic flexibility. Big data infrastructure flexibility has a negative effect on strategic flexibility. Big data personal expertise not only negatively affects the relationship between IT capabilities and strategic flexibility but also stimulates and reinforces the relationship between strategic flexibility and organizational resilience. The critical pathway developed and tested the trend to make the organization as an immune system able to make the best of the worst. This implies the urgent need for policymakers and managers to adopt and comprehend the concept of BDAC instead of IT capabilities to define oriented plans specifically formulated for stimulating strategic flexibility and organizational resilience. By adopting the proposed model, SMEs can interact more effectively internally and externally.
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Affiliation(s)
- Ragmoun Wided
- Department of Business Administration, College of Business and Economics, Qassim University, P.O. Box: 6640, Buraidah, 51452 Saudi Arabia
- Department of Business Administration, Faculty of Economics and Management of Nabeul, University of Carthage, Carthage, Tunisia
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2
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Jewer J, Petersen BK, Gosine RG, Warrian PJ. Boundaries and Boundary Spanning in Digital Innovation Outsourcing: The Influence of Institutional Logics and Governance Systems. INFORMATION SYSTEMS MANAGEMENT 2022. [DOI: 10.1080/10580530.2022.2130480] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/05/2022]
Affiliation(s)
- Jennifer Jewer
- Faculty of Business Administration, Memorial University of Newfoundland, St. John’s, Toronto, Ontario, Canada
| | - Búi K. Petersen
- Sobey School of Business, Saint Mary’s University, Toronto, Ontario, Canada
| | - Raymond G. Gosine
- Faculty of Engineering and Applied Science, Memorial University of Newfoundland, St. John’s, Toronto, Ontario, Canada
| | - Peter J. Warrian
- Munk School of Global Affairs & Public Policy, University of Toronto, Toronto, Ontario, Canada
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3
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Ilmudeen A, Bao Y, Zhang P. Investigating the Mediating Effect of Business-IT Alignment between Management of IT Investment and Firm Performance. INFORMATION SYSTEMS MANAGEMENT 2022. [DOI: 10.1080/10580530.2022.2107740] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/05/2022]
Affiliation(s)
- Aboobucker Ilmudeen
- Center for Modern Information Management, School of Management, Huazhong University of Science and Technology, Wuhan, Hubei, China
- Department of Management and IT, Faculty of Management and Commerce, South Eastern University of Sri Lanka, Oluvil, Sri Lanka
| | - Yukun Bao
- Huazhong University of Science and Technology, Wuhan, Hubei, China
| | - Peilin Zhang
- Newcastle Business School, The University of Newcastle, Callaghan, New South Wales, Australia
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4
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From fun-lovers to institutionalists: uncovering pluralism in IT occupational culture. INFORMATION TECHNOLOGY & PEOPLE 2022. [DOI: 10.1108/itp-01-2020-0020] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThe study aims to explore whether there is diversity of occupational culture among IT workers. Prior work conceptualizes IT occupational culture (ITOC) as based around six distinctive values (ASPIRE) but has not explored whether there is variation in ITOC.Design/methodology/approachSurvey data from 496 New Zealand IT workers was used to create factors representing IT occupational values based on the ASPIRE tool. Hierarchical cluster analysis and discriminant analysis were applied to identify distinctive segments of ITOC.FindingsFour ITOC segments were identified: fun-lovers, innovators, independents and institutionalists. These differed in the relative emphasis ascribed to the ITOC values with each segment being distinguished by 1–2 dominant values. Segment membership varied according to level of responsibility and birth country. Institutionalists and innovators had higher concern about organizational and IT issues than fun-lovers and independents. Job satisfaction was lowest among innovators and highest along institutionalists.Research limitations/implicationsThis study challenges the concept of a unified ITOC, suggesting that ITOC is pluralistic. It also theorizes about interactions between ITOC, individual motivation and values and national culture.Practical implicationsManagement needs to be cognizant of the fact that IT occupational culture is not homogeneous and different IT occupational segments require unique management approaches, and that their own values may not match those of others in IT work. By understanding ITOC segments, managers can tailor support, assign tasks appropriately and design teams to optimize synergies and avoid conflict.Originality/valueThis study reveals the existence of ITOC segments and theorizes about the relationship of these to innovation-orientation, job satisfaction, individual motivation, work styles and national culture. The combination of cluster and discriminant analysis is a valuable replicable inductive method that is underrepresented in Information Systems (IS) research.
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Llamzon RB, Ter Chian Tan F, Carter L. Toward an information systems alignment framework in the wake of exogenous shocks: Insights from a literature review. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2022. [DOI: 10.1016/j.ijinfomgt.2021.102450] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
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6
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Organizational agility through outsourcing: Roles of IT alignment, cloud computing and knowledge transfer. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021. [DOI: 10.1016/j.ijinfomgt.2021.102385] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
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7
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We’re engaged! Following the path to a successful information management capability. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2021. [DOI: 10.1016/j.jsis.2021.101681] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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8
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Adaba GB, Wilson DW, Sims J. The Impact of National Culture on Strategic IT Alignment: A Multiple-case Study of Subsidiaries of Multinational Corporations. INFORMATION SYSTEMS MANAGEMENT 2021. [DOI: 10.1080/10580530.2021.1954733] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Godfried B. Adaba
- Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK
| | - David W. Wilson
- Department of Computer Science and Information Systems, Birkbeck College, University of London, London, UK
| | - Julian Sims
- School of Business, Economics and Informatics, Birkbeck College, University of London, London, UK
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Lai JY, Wang J, Ulhas KR, Chang CH. Aligning strategy with knowledge management system for improving innovation and business performance. TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT 2021. [DOI: 10.1080/09537325.2021.1907328] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
Affiliation(s)
- Jung-Yu Lai
- Graduate Institute of Technology Management, National Chung Hsing University, Taichung, Taiwan
| | - Juite Wang
- Graduate Institute of Technology Management, National Chung Hsing University, Taichung, Taiwan
| | - Khire Rushikesh Ulhas
- International Business Administration Program, Providence University, Taichung, Taiwan
| | - Cheng-Han Chang
- Graduate Institute of Technology Management, National Chung Hsing University, Taichung, Taiwan
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Abubakre M, Zhou Y, Zhou Z. The impact of information technology culture and personal innovativeness in information technology on digital entrepreneurship success. INFORMATION TECHNOLOGY & PEOPLE 2020. [DOI: 10.1108/itp-01-2020-0002] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeVery little or no study has explored the predictors of behaviour and traits that determine digital entrepreneurship (DE) success. In response, the purpose of this paper is to present a research model that takes information technology (IT) culture as a theoretical lens and personal innovativeness and experience in IT projects as theoretical constructs to predict behaviour and traits that explain DE success.Design/methodology/approachBased on the literature review, the authors propose hypotheses and a research model. The authors tested the model using structural equation modelling (SEM), by surveying a sample of digital entrepreneurs operating in the Yabacon Valley, Lagos, Nigeria.FindingsThe results indicate that IT culture is an essential predictor of achieving DE success. The results also suggest that an entrepreneur's innovativeness in IT and experience in IT projects have significant negative and positive moderating effects on the relationship between IT culture and achieving DE success.Research limitations/implicationsThis paper taps into a new setting – DE context – by exploring the moderation effects of an entrepreneur's innovativeness in IT and experience in IT projects on the link between their IT culture and achieving a successful DE outcome.Practical implicationsThis model offers managers an understanding of how IT culture and personal innovativeness and experience in IT work together to achieve DE success. Meanwhile, it sheds some light on managers to treat individuals with different levels of experience differently.Originality/valueThe authors theorise IT culture, personal innovativeness and experience in IT and show their effects on DE success, thus making an essential contribution to the information systems (ISs) and entrepreneurship research and practice. Moreover, the authors provide a novel methodology to conceptualise IT culture as a second-order hierarchical reflective construct by giving evidence that partial least squares (PLS) path modelling can assess a hierarchical model with moderating effects. This study answers scholars' call to construct more accurate explanations of innovation outcomes in an increasingly digital world.
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11
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Human resource management and its impact on strategic business-IT alignment: A literature review and avenues for future research. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2020. [DOI: 10.1016/j.jsis.2020.101641] [Citation(s) in RCA: 19] [Impact Index Per Article: 4.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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12
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Saldanha TJV, Lee D, Mithas S. Aligning Information Technology and Business: The Differential Effects of Alignment During Investment Planning, Delivery, and Change. INFORMATION SYSTEMS RESEARCH 2020. [DOI: 10.1287/isre.2020.0944] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/20/2022]
Abstract
Digital transformations often require firms to align and synchronize their information technology (IT) and business initiatives. In this context, one important question that managers face is where they should focus most when aligning IT and business for leveraging IT investment for firm performance. Authors argue that firms that focus on IT–business alignment at the later stages (i.e., IT delivery and IT change) are better able to translate their IT investment into revenue than firms that focus on IT–business alignment at the early stage (i.e., IT investment planning) of the IT lifecycle. They use archival data from more than 120 firms in India and find that the positive relationship between IT investment and firm revenue is stronger for firms that focus on IT delivery–business alignment or IT change–business alignment than for firms that focus on IT investment planning–business alignment. In addition, they find that at higher levels of IT investment, firms that focus on IT change–business alignment or IT delivery–business alignment have higher revenue than firms that focus on IT investment planning–business alignment, whereas at low levels of IT investment, firms that focus on IT investment planning–business alignment outperform firms that focus on IT delivery–business alignment or IT change–business alignment. Taken together, these findings can help managers to improve the success of their digital transformation efforts by tailoring their alignment efforts across planning, delivery, and change stages.
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Affiliation(s)
| | - Dongwon Lee
- School of Business and Management, Hong Kong University of Science and Technology, Kowloon, Hong Kong
| | - Sunil Mithas
- Muma College of Business, University of South Florida, Tampa, Florida 33620
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13
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The dynamics of IT-business strategic alignment: evidence from healthcare information systems implementation. INFORMATION TECHNOLOGY & PEOPLE 2020. [DOI: 10.1108/itp-08-2019-0414] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThis study intends to reveal how to manage the dynamic process of information technology business (IT-business) strategic alignment; managing this alignment is an unknown yet critical issue that must be addressed by any firm trying to unleash the business value of their IT investments.Design/methodology/approachThis study presents our case study of a healthcare organization after healthcare information systems (HIS) implementation and investigates the strategic alignment between the implemented HIS and the organizational strategy from a dynamic perspective.FindingsTwo different patterns of alignment (i.e. an IT-strategy–driven pattern and a business-strategy–driven pattern) are identified, and a process model of the IT-business strategic alignment is developed. Moreover, this study focuses on the social dimension of strategic alignment and examines the role of this dimension, which is critical and fundamental with respect to other dimensions, in achieving strategic alignment.Research limitations/implicationsThis paper makes important theoretical contributions to the understanding of strategic alignment by taking a dynamic view of alignment, identifying different patterns of alignment, emphasizing the role of social alignment and developing a comprehensive process model.Practical implicationsFrom a managerial perspective, managers should periodically scrutinize the IT-business alignment patterns of their organizations and develop dynamic capabilities for strategic alignment.Originality/valueWhile most of the literature on the dynamics of strategic alignment have focused on confirming the dynamics of strategic alignment and identifying the factors that create dynamics in alignment, this study examines IT-business alignment as a continuous process over time, thus providing a novel perspective. Moreover, while the role of social alignment and its impact on downstream performance remain unclear in the current literature, this study incorporates the social dimension of alignment to investigate the role of this dimension in achieving IT-business strategic alignment.
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Yasmeen H, Wang Y, Zameer H, Ahmad Z. Environmental Turbulence as a Moderator on the Impact of Transformational Leadership and IT Business Strategy Alignment on EIS Adaptation. INTERNATIONAL JOURNAL OF INFORMATION SYSTEMS IN THE SERVICE SECTOR 2020. [DOI: 10.4018/ijisss.2020070105] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
This article expands current knowledge by assessing how transformational leadership influences IT business strategy alignment. Unexplored in earlier studies, the article discloses the role that environmental turbulence plays in this association. Developed through an extensive literature survey, the conceptual model is empirically tested, with survey data collected from managerial employees. The results show that, first, the transformation leadership style can lead to a favorable IT business strategy alignment. Second, the IT business strategy alignment has a significant positive effect on EIS adaptation. Third, environment turbulence positively moderates the relations among IT business strategy alignment and EIS adaptation. This study not only extends the current knowledge, but also provides useful managerial implications for the banking sector organizations of Pakistan.
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Affiliation(s)
- Humaira Yasmeen
- Nanjing University of Aeronautics and Astronautics Nanjing, China
| | - Ying Wang
- Nanjing University of Aeronautics and Astronautics, China
| | - Hashim Zameer
- Nanjing University of Aeronautics and Astronautics, China
| | - Zubair Ahmad
- Institute of Management Sciences, Bahauddin Zakariya University Multan, Pakistan
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Findikoglu NM, Ranganathan C, Watson-Manheim MB. Partnering for prosperity: small IT vendor partnership formation and the establishment of partner pools. EUR J INFORM SYST 2020. [DOI: 10.1080/0960085x.2020.1750309] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
Affiliation(s)
| | - Chandrasekaran Ranganathan
- Information and Decision Sciences, College of Business Administration, University of Illinois, Chicago, IL, USA
| | - Mary Beth Watson-Manheim
- Information and Decision Sciences, College of Business Administration, University of Illinois, Chicago, IL, USA
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16
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Nishant R, Ravishankar M. QCA and the harnessing of unstructured qualitative data. INFORMATION SYSTEMS JOURNAL 2020. [DOI: 10.1111/isj.12281] [Citation(s) in RCA: 12] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/15/2023]
Affiliation(s)
- Rohit Nishant
- Département de systèmes d'information organisationnelsFSA Ulaval Quebec Canada
| | - M.N. Ravishankar
- School of Business and EconomicsLoughborough University Loughborough UK
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Baker J, Singh H. The roots of misalignment: Insights on strategy implementation from a system dynamics perspective. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2019. [DOI: 10.1016/j.jsis.2019.101576] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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18
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Chtourou Ben Amar N, Ben Romdhane R. Organizational culture and information systems strategic alignment. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT 2019. [DOI: 10.1108/jeim-03-2019-0072] [Citation(s) in RCA: 14] [Impact Index Per Article: 2.8] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Information systems (IS) strategic alignment is a significant chief information officers (CIO) and top management issue because of its impact on a firm’s performance and profitability. Previous studies have primarily examined informal dimension’s influence on IS strategic alignment. Nevertheless, a few research works have emphasised cultural dimension’s effect. The purpose of this paper is to empirically investigate and bring out organisational culture’s influence on IS strategic alignment. Notably, it highlights the most significant culture types, according to the Competing Value Framework (Cameron et al., 2006).
Design/methodology/approach
Empirical setting comprises a quantitative approach using a survey based on a sample of 160 business managers (BMs) of 53 large companies located in Tunisia with international activities and being in the post-implementation operational use phase of their enterprise resource planning (ERP) systems. The partial least square (PLS) method has been used for data analysis.
Findings
The results provide an empirical evidence supporting a positive and significant organisational culture’s influence on the IS strategic alignment. The findings also show that “Clan Culture” (Internal/Flexibility-oriented culture) positively influences IS alignment along with the strategic priorities. These findings provide guidance and help understand how, through clan culture, the company can contribute significantly to the success of its ERP systems strategic alignment during the most critical phase, namely, post-implementation.
Originality/value
Despite abundant work related to IS alignment topic, little research, to the authors’ knowledge, has been undertaken in considering organisational culture’s influence. Thus, this research aims to fill this gap and to raise new questions about IS alignment. First, this study puts together organisational culture (through the Competing values Framework) and strategic alignment (through the IS use dimension) in a single research model to analyse four culture types’ direct effect on IS alignment. Second, this study is innovative in its use of the ERP post-implementation as an empirical framework. The post-implementation phase is often played down in research work in favour of the upstream pre-implementation phases. Furthermore, the findings bring together theoretical and practical insights on both IS-business strategic alignment and ERP post-implementation. Thus, future research could emphasise the role of clan culture in the efficiency of ERP systems strategic alignment during the usage phase. Building on these findings, BM, CIO and top management are advised to promote this culture type based on communication, information sharing and the spirit of internal partnership – so that their ERP systems are used appropriately and aligned with the company’s strategic priorities.
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Syed TA, Blome C, Papadopoulos T. Impact of IT Ambidexterity on New Product Development Speed: Theory and Empirical Evidence. DECISION SCIENCES 2019. [DOI: 10.1111/deci.12399] [Citation(s) in RCA: 14] [Impact Index Per Article: 2.8] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/27/2022]
Affiliation(s)
- Tahir Abbas Syed
- Alliance Manchester Business SchoolThe University of Manchester, Office 3.045 Manchester UK
| | - Constantin Blome
- Department of Business and ManagementJubilee buildingUniversity of Sussex Room 301 Brighton UK
| | - Thanos Papadopoulos
- Kent Business SchoolUniversity of Kent, Room SCL 116Sail and Colour LoftMedway campus Kent UK
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20
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Du W(D, Pan SL, Leidner DE, Ying W. Affordances, experimentation and actualization of FinTech: A blockchain implementation study. JOURNAL OF STRATEGIC INFORMATION SYSTEMS 2019. [DOI: 10.1016/j.jsis.2018.10.002] [Citation(s) in RCA: 68] [Impact Index Per Article: 13.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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Acar W, al-Gharaibeh R. Internal and Consulting Information Flows in the Process of Knowledge Accumulation. INTERNATIONAL JOURNAL OF KNOWLEDGE MANAGEMENT 2019. [DOI: 10.4018/ijkm.2019010102] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
Practical applications of knowledge management are hindered by a lack of linkage between the accepted data-information-knowledge hierarchy with using pragmatic approaches. Specifically, the authors seek to clarify the use of the tacit-explicit dichotomy with a deductive synthesis of complementary concepts. The authors review appropriate segments of the KM/OL literature with an emphasis on the SECI model of Nonaka and Takeuchi. Looking beyond equating the sharing of knowledge with mere socialization, the authors deduce from more recent developments a knowledge creation, nurturing and control framework. Based on a cyclic and upward-spiraling data-information-knowledge structure, the authors' proposed model affords top managers and their consultants opportunities for capturing, debating and storing richer information – as well as monitoring their progress and controlling their learning process.
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The process of social alignment and misalignment within a complex IT project. INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT 2018. [DOI: 10.1016/j.ijproman.2018.04.004] [Citation(s) in RCA: 13] [Impact Index Per Article: 2.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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Jia Y, Wang N, Ge S. Business-IT Alignment Literature Review. INFORMATION RESOURCES MANAGEMENT JOURNAL 2018. [DOI: 10.4018/irmj.2018070103] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
The purpose of this article is to portray the knowledge evolution paths of business-IT alignment (BITA) research and identify a set of important papers in the development of BITA, and elucidate the intellectual structure of this field. This study collected 309 papers published during the period 1983-2015 from the Web of Science (WOS) database. Using a variety of bibliometric and visualization analytic techniques such as citation analysis, co-citation analysis and main path analysis, this article (1) delineates the significant knowledge flows of BITA research and identifies 15 important papers in this field; (2) graphically maps the influential countries, institutions, and journals of BITA research; (3) identifies four major research themes: BITA model, measurement, antecedents, and dynamics, and visualizing the relationships among them. Based on these findings, recommendations for the future research directions have suggested. This article provides IT practitioners, executives, and scholars with a new perspective to get a better understanding of BITA.
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Affiliation(s)
- Yu Jia
- School of Economics and Management, Jiangsu University of Science and Technology, Zhenjiang, China
| | - Nianxin Wang
- School of Economics and Management,Jiangsu University of Science and Technology, Zhenjiang, China
| | - Shilun Ge
- School of Economics and Management, Jiangsu University of Science and Technology, Zhenjiang, China & School of Management, Yancheng Institute of Technology, Yancheng, China
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The realignment of offshoring frame disputes (OFD): an ethnographic ‘cultural’ analysis. EUR J INFORM SYST 2017. [DOI: 10.1057/ejis.2014.5] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
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Six types of IT-business strategic alignment: an investigation of the constructs and their measurement. EUR J INFORM SYST 2017. [DOI: 10.1057/ejis.2014.6] [Citation(s) in RCA: 75] [Impact Index Per Article: 10.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
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Kude T, Lazic M, Heinzl A, Neff A. Achieving IT-based synergies through regulation-oriented and consensus-oriented IT governance capabilities. INFORMATION SYSTEMS JOURNAL 2017. [DOI: 10.1111/isj.12159] [Citation(s) in RCA: 18] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/28/2022]
Affiliation(s)
- Thomas Kude
- Department of Information Systems, Decision Sciences and Statistics; ESSEC Business School; 3 Avenue Bernard Hirsch 95021 Cergy-Pontoise France
| | - Miroslav Lazic
- A.T. Kearney GmbH; Sendlinger Strasse 8 80331 Munich Germany
| | - Armin Heinzl
- Department of Information Systems; University of Mannheim; Schloss 68131 Mannheim Germany
| | - Alexander Neff
- Institute of Information Management; University of St. Gallen (HSG); Mueller-Friedberg-Strasse 8 9000 St. Gallen Switzerland
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Hodgkinson IR, Hannibal C, Keating BW, Chester Buxton R, Bateman N. Toward a public service management: past, present, and future directions. JOURNAL OF SERVICE MANAGEMENT 2017. [DOI: 10.1108/josm-01-2017-0020] [Citation(s) in RCA: 38] [Impact Index Per Article: 5.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public services as homogenous or to neglect the context altogether.
Design/methodology/approach
Integrating public management and service management literatures, the past and present of public service management are discussed. Future directions for the field are outlined drawing on a service-dominant approach that has the potential to transform public services. Invited commentaries augment the review.
Findings
The review presents the Public Service Network Framework to capture the public value network in its abstraction and conceptualizes how value is created in public services. The study identifies current shortcomings in the field and offers a series of directions for future research where service management theory can contribute greatly.
Research limitations/implications
The review encourages service management research to examine the dynamic, diverse, and complex nature of public services and to recognize the importance of this context. The review calls for an interdisciplinary public service management community to develop, and to assist public managers in leveraging service logic.
Originality/value
The review positions service research in the public sector, makes explicit the role of complex networks in value creation, argues for wider engagement with public service management, and offers future research directions to advance public service management research.
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Revisiting the trajectory of IT implementation in organisations: an IT culture perspective. INFORMATION TECHNOLOGY & PEOPLE 2017. [DOI: 10.1108/itp-09-2015-0217] [Citation(s) in RCA: 14] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Organisational implementations of information technology (IT) normally fail due to cultural forces that inhibit the usage levels required to facilitate successful IT implementation. The purpose of this paper is to explore IT implementation from an IT culture perspective (Leidner and Kayworth, 2006). In particular, it identifies and follows the trajectory of IT culture archetypes that emerge during the implementation process and further investigates their role in facilitating successful IT implementations.
Design/methodology/approach
This research adopts the qualitative single case study approach and draws on the implementation of a management information system in a Nigerian global bank.
Findings
The findings illustrate three different IT culture archetypes and provide insights into their dynamic nature. The progressive weakening of two IT culture archetypes and the corresponding strengthening of the third archetype shows how initial vision conflicts can get transformed into vision agreements.
Originality/value
This paper extends the IT culture perspective by illustrating how a congruence relationship between IT cultures and IT artefacts can be fostered. The paper shows how diverse IT cultures can develop reasonably quickly in line with initial user experiences of a system. When IT cultures are aligned with the values embedded in IT, positive engagement and usage of the technology results strengthening the presence of embracing IT cultures.
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Loebbecke C, Myers MD. Deploying internal knowledge portals: Three major challenges. INFORMATION & MANAGEMENT 2017. [DOI: 10.1016/j.im.2016.11.001] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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31
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Zhang M, Gable GG. A Systematic Framework for Multilevel Theorizing in Information Systems Research. INFORMATION SYSTEMS RESEARCH 2017. [DOI: 10.1287/isre.2017.0690] [Citation(s) in RCA: 15] [Impact Index Per Article: 2.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/20/2022]
Affiliation(s)
- Meng Zhang
- Information Systems School, Science and Engineering Faculty, Queensland University of Technology, Brisbane, QLD 4000, Australia
| | - Guy G. Gable
- Information Systems School, Science and Engineering Faculty, Queensland University of Technology, Brisbane, QLD 4000, Australia
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Wirtz J, Jerger C. Managing service employees: literature review, expert opinions, and research directions. SERVICE INDUSTRIES JOURNAL 2017. [DOI: 10.1080/02642069.2016.1278432] [Citation(s) in RCA: 50] [Impact Index Per Article: 7.1] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
Affiliation(s)
- Jochen Wirtz
- Department of Marketing, National University of Singapore, Singapore
| | - Christina Jerger
- Ingolstadt School of Management, Catholic University of Eichstaett-Ingolstadt, Ingolstadt, Germany
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Abubakre M, Coombs CR, Ravishankar MN. The Impact of Salient Cultural Practices on the Outcome of IS Implementation. JOURNAL OF GLOBAL INFORMATION MANAGEMENT 2017. [DOI: 10.4018/jgim.2017010101] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Abstract
Some information system (IS) studies have adopted organisational culture (OC) theory to investigate IS implementations. The studies highlight that members will reach consensus or agreement in the use of an IS but also experience inevitable tensions and ambiguities in the utilization of the IS. However, literature related to IS implementation/OC has rarely examined the influence that the saliency of specific cultural practices may have on the success or failure of IS implementations. Using a case study approach, we adopted the “soft positivism” research philosophy to collect data, underpinned by Martin's (1992) integration and differentiation perspectives of OC to study the organisational implementation of an IS. These perspectives served as interpretive lenses through which to explain how members' salient behaviours towards an IS evolved during the implementation process. Our study augments the IS implementation/OC literature by demonstrating how salient cultural practices influence the outcome of IS implementation.
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Affiliation(s)
- Mumin Abubakre
- Management Department, Nottingham Trent University, Nottingham, UK
| | | | - M. N. Ravishankar
- School of Business and Economics, Loughborough University, Loughborough, UK
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A study of software development project cost, schedule and quality by outsourcing to low cost destination. JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT 2016. [DOI: 10.1108/jeim-08-2014-0080] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– The purpose of this paper is to find good values of onsite-offshore team strength; number of hours of communication between business users and onsite team and between onsite and offshore team so as to reduce project cost and improve schedule in a global software development (GSD) environment for software development project.
Design/methodology/approach
– This study employs system dynamics simulation approach to study software project characteristics in both co-located and distributed development environments. The authors consulted 14 experts from Indian software outsourcing industry during our model construction and validation.
Findings
– The study results show that there is a drop in overall team productivity in outsourcing environment by considering the offshore options. But the project cost can be reduced by employing the offshore team for coding and testing work only with minimal training for imparting business knowledge. The research results show that there is a potential to save project cost by being flexible in project schedule.
Research limitations/implications
– The implication of the study is that the project management team should be careful not to keep high percentage of manpower at offshore location in distributed software environment. A large offshore team can increase project cost and schedule due to higher training overhead, lower productivity and higher error proneness. In GSD, the management effort should be to keep requirement analysis and design work at onsite location and involves the offshore team in coding and testing work.
Practical implications
– The software project manager can use the model results to divide the software team between onsite and offshore location during various phases of software development in distributed environment.
Originality/value
– The study is novel as there is little attempt at finding the team distribution between onsite and offshore location in GSD environment.
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Albors-Garrigos J, Ramos-Carrasco JC, Peiro-Signes A. Actional Intelligence, a Key Element for Actioning Knowledge. A Field Study Analysis. JOURNAL OF INFORMATION & KNOWLEDGE MANAGEMENT 2016. [DOI: 10.1142/s0219649216500064] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
Abstract
This paper develops a framework based on a new construct, actional intelligence, and highlights the key elements involved: individual and organisational value alignment and open learning attitudes. It analyses the relationships between them and the individual performance in the organisation. The model is tested using Smart partial least squares (PLS) with a sample of 175 employees in a large organisation belonging to the cosmetics sector. This research also analyses whether these constructs contribute to the organisational performance of individuals. This paper contributes to developing the seminal ideas of actionable knowledge proposed by Argyris and other academics. It concludes with practical implications that justify the use of knowledge management (KM) by managers in organisations. On the other hand, it provides a better understanding of the KM process and its systematisation. It covers the research gap related to actioning of knowledge of previous methods and signifies a more practical and understandable approach to KM and a closer perspective to business.
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Affiliation(s)
- Jose Albors-Garrigos
- Departmento de Organización de Empresas, Universidad Politecnica de Valencia, Valencia 46022, Spain
| | | | - Angel Peiro-Signes
- Departmento de Organización de Empresas, Universidad Politecnica de Valencia, Valencia 46022, Spain
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Exploring collaboration technology use: how users’ perceptions twist and amend reality. JOURNAL OF KNOWLEDGE MANAGEMENT 2015. [DOI: 10.1108/jkm-11-2014-0468] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– This study aims to examine how a collaboration technology is used by three organizational groups. The main focus is on the interplay between the users’ perceptions (of the technology and of the knowledge shared) and the material properties of the collaboration technology.
Design/methodology/approach
– Two theoretical frameworks (social representations and sociomaterial practice perspective) examine collaboration technology use to better understand the underlying dynamics. The research is conducted as a case study in a US company where a collaboration technology was being implemented.
Findings
– The findings reveal a process model showing how social dynamics and users’ perceptions of what the collaboration technology can do and cannot do to share the users’ knowledge influence the users’ behaviour. Based on these perceptions, users will twist or amend their interpretation of the reality (the material properties of the technology) to justify their use of the collaboration technology.
Research limitations/implications
– This research is conducted as a single case study. However, the significant amount of time spent at the research site allowed for a very rich description of the events and processes involved.
Practical implications
– This study offers guidelines on what influences use and adoption of collaboration technologies. It highlights the importance of providing more than just training, as social dynamics and users’ perceptions continuously influence users’ behaviour.
Originality/value
– By combining two complementary theoretical frameworks, this study provides a novel and more in-depth explanation of collaboration technology use (or lack thereof).
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Abubakre MA, Ravishankar M, Coombs CR. The role of formal controls in facilitating information system diffusion. INFORMATION & MANAGEMENT 2015. [DOI: 10.1016/j.im.2015.04.005] [Citation(s) in RCA: 11] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
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Aligning Business and IT Strategies in Multi-business Organizations. JOURNAL OF INFORMATION TECHNOLOGY 2015. [DOI: 10.1057/jit.2015.1] [Citation(s) in RCA: 49] [Impact Index Per Article: 5.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
Abstract
The alignment of business and information technology (IT) strategies is an important and enduring theoretical challenge for the information systems discipline, remaining a top issue in practice over the past 20 years. Multi-business organizations (MBOs) present a particular alignment challenge because business strategies are developed at the corporate level, within individual strategic business units and across the corporate investment cycle. In contrast, the extant literature implicitly assumes that IT strategy is aligned with a single business strategy at a single point in time. This paper draws on resource-based theory and path dependence to model functional, structural, and temporal IT strategic alignment in MBOs. Drawing on Makadok's theory of profit, we show how each form of alignment creates value through the three strategic drivers of competence, governance, and flexibility, respectively. We illustrate the model with examples from a case study on the Commonwealth Bank of Australia. We also explore the model's implications for existing IT alignment models, providing alternative theoretical explanations for how IT alignment creates value.
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Pan G, Pan SL, Lim CY. Examining how firms leverage IT to achieve firm productivity: RBV and dynamic capabilities perspectives. INFORMATION & MANAGEMENT 2015. [DOI: 10.1016/j.im.2015.01.001] [Citation(s) in RCA: 23] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
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40
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Managing Knowledge and Managing Knowledge Work: What we know and what the Future holds. JOURNAL OF INFORMATION TECHNOLOGY 2015. [DOI: 10.1057/jit.2014.12] [Citation(s) in RCA: 41] [Impact Index Per Article: 4.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
Abstract
In this paper we review the recent IS literature on knowledge and consider different assumptions that underpin different approaches to this broad research area. In doing this we contrast those who focus on knowledge management with those who focus on knowing as practice and examine how contexts, processes and purposes need to be considered whichever approach to knowledge one is adopting. We also identify how recent IT developments, especially in relation to social software and the digitization of everything, are presenting new opportunities (and challenges) for how organizations can manage both knowledge and knowledge work. This presents IS scholars with new research agendas for examining and understanding the relationships between technology, organization and society.
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White S, Wastell D, Smith S, Hall C, Whitaker E, Debelle G, Mannion R, Waring J. Improving practice in safeguarding at the interface between hospital services and children’s social care: a mixed-methods case study. HEALTH SERVICES AND DELIVERY RESEARCH 2015. [DOI: 10.3310/hsdr03040] [Citation(s) in RCA: 5] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/22/2022] Open
Abstract
BackgroundHospital settings have an important impact on children harmed by parents and carers. Concern arises from the capacity of these settings to respond effectively to individual needs despite increased NHS policy awareness and actions on safeguarding. Patient safety initiatives have rarely modelled in detail the social and cultural dynamics of child health settings and children’s safeguarding. This study is focused on supporting and evaluating clinician-led service design in an acute trust. A suite of initiatives and artefacts has been designed, based on sociotechnical principles, on the premise that only a thorough understanding of human, social and organisational challenges will afford effective solutions.ObjectivesThe study addresses the following primary question: ‘Can a safeguarding culture be designed within the hospital environment that will provide the conditions for the detection of children at risk of abuse and support protective actions before discharge, including collaboration with external agencies?’ Objectives include the development of a sociologically rich understanding of why diagnostic failures and communication breakdowns occur; the design of a suite of integrated interventions for promoting a positive safety culture, following a user-centred approach; and the evaluation of the effectiveness of this package, including its generalisability across sites.DesignThe study took place in two sites: the primary site where the initiatives were developed and a further site with the original intention of transferring developments. The investigation follows a broaddesign scienceapproach. The evaluation of a design intervention relies on a rigorous understanding of the realities of everyday practice, and the study thus draws on mixed methods to examine the impact of service redesign on cultures and practices.FindingsThe data suggest that safeguarding children can become mainstream patient safety business. Board support is vital. In our primary site, there has been a steady integration of learning from serious case reviews and other child protection-related processes with ‘patient safety’-related incidents, with growing recognition that similar systemic issues impact on both domains. Making use of a familiar vocabulary to redescribesafeguardingas asafetyissue, and thus as something fundamental to the functions of an acute hospital, has been part of the success. The data suggest that persistence, resilience and vigilance from the safeguarding leadership and executive teams are crucial. Current policy includes the development of the Child Protection Information Sharing project, which is intended to improve information flow between the NHS, particularly hospitals and children’s social care. The findings from this study suggest the importance of good design, piloting, incrementalism and a thorough empirical engagement with everyday practices during implementation of this and any future information systems based reform.ConclusionsSafeguarding takes place in a complex system and even minor changes within any part of that system can impact on the rest in unpredictable ways. It is important that managers adopt a ‘design attitude’ and seek to mitigate unintended consequences through careful experimentation. The findings suggest the need for the design of systems to enhance communication and not simply to ‘share information’. Technological solutions impact on everyday decision-making and can have unintended consequences. Attention to forces of change and stasis in health settings, the factors affecting technology transfer and the impact of the configuration of local authority services are suggested as a key priorities for future research.FundingThe National Institute for Health Research Health Services and Delivery Research programme.
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Affiliation(s)
- Susan White
- School of Social Policy, University of Birmingham, Birmingham, UK
| | - David Wastell
- Nottingham University Business School, University of Nottingham, Nottingham, UK
| | - Suzanne Smith
- Trust Headquarters, North Manchester General Hospital, Pennine Acute Hospitals Trust, Manchester, UK
| | - Christopher Hall
- School of Medicine, Pharmacy and Health, University of Durham, Stockton-on-Tees, UK
| | - Emilie Whitaker
- School of Social Policy, University of Birmingham, Birmingham, UK
| | - Geoff Debelle
- School of Social Policy, University of Birmingham, Birmingham, UK
- Birmingham Children’s Hospital, Birmingham, UK
| | - Russell Mannion
- School of Social Policy, University of Birmingham, Birmingham, UK
| | - Justin Waring
- Nottingham University Business School, University of Nottingham, Nottingham, UK
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Dulipovici A, Robey D. Strategic Alignment and Misalignment of Knowledge Management Systems: A Social Representation Perspective. J MANAGE INFORM SYST 2014. [DOI: 10.2753/mis0742-1222290404] [Citation(s) in RCA: 39] [Impact Index Per Article: 3.9] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/05/2022]
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43
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Ravindran S, Iyer GS. Organizational and knowledge management related antecedents of knowledge use: the moderating effect of ambiguity tolerance. INFORMATION TECHNOLOGY & MANAGEMENT 2014. [DOI: 10.1007/s10799-014-0190-4] [Citation(s) in RCA: 20] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/28/2022]
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44
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Lawrence C. A Holistic Narrative of Culture's Mediation of Information Systems Innovation: A Qualitative Meta-Synthesis. JOURNAL OF GLOBAL INFORMATION TECHNOLOGY MANAGEMENT 2014. [DOI: 10.1080/1097198x.2013.10845641] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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45
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Understanding the impact of business cases on IT investment decisions: An analysis of municipal e-government projects. INFORMATION & MANAGEMENT 2013. [DOI: 10.1016/j.im.2013.07.010] [Citation(s) in RCA: 15] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]
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46
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Chou TC, Hsu SM, Lee GG. The Impacts of Network Governance on the Performance of ITO. JOURNAL OF GLOBAL INFORMATION MANAGEMENT 2013. [DOI: 10.4018/jgim.2013100104] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/09/2022]
Abstract
Information technology outsourcing (ITO) has been a spotlight issue for global enterprises and previous studies have suggested that ITO research has expanded from one organization and bilateral partnerships to a global form of network organization. Yet, little research has been conducted on the link between network governance and ITO performance as a way to understand an organization’s ITO efforts. This study proposes a model that employs several constructs: inter-organizational coordination, contractual governance and relational governance, and technological hegemony. The model explores the mediating roles of these governance mechanisms and the moderating role of technological hegemony as it influences the IT manager’s perception of the performance of ITO. Empirical testing of the model is based on a sample of 191 companies from Taiwanese industries. The results support the mediating effect of relational governance and the moderating effect of technological hegemony. The model and results offer a perspective on managing the performance of ITO as well as initial insight into the role of technological hegemony.
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Affiliation(s)
- Tzu-Chaun Chou
- Department of Information Management, National Taiwan University of Science and Technology, Taipei City, Taiwan
| | - Shu-Mei Hsu
- Department of Information Management, National Taiwan University of Science and Technology, Taipei City, Taiwan
| | - Gwo-Guang Lee
- Department of Information Management, National Taiwan University of Science and Technology, Taipei City, Taiwan
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Burda D, Teuteberg F. Investigating the Needs, Capabilities and Decision Making Mechanisms in Digital Preservation. INFORMATION RESOURCES MANAGEMENT JOURNAL 2013. [DOI: 10.4018/irmj.2013070102] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Abstract
Firms are required to consciously retain information in an effort to ensure compliance with legal and business needs. However, sustained accessibility to digital information cannot be taken for granted as it is threatened by expeditiously changing technologies associated with the risk of obsolete soft- and hardware. As part of an effort to ensure long-term access to digital information, digital preservation (DP) provides effective means. But still little is known about DP in firms. In this study the authors aim to provide insights into a firm’s DP needs, capabilities and decision making mechanisms by conducting a multiple case study through the lens of organizational information processing theory. The results indicate that a lack of decision making procedures and responsibilities impedes the alignment between DP needs and capabilities, which seems to foster a culture of information hoarding. Based on the authors’ empirical insights about DP in firms they derive an explanatory model and provide five managerial recommendations.
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Vance CM, Chow IHS, Paik Y, Shin KY. Analysis of Korean expatriate congruence with Chinese labor perceptions on training method importance: implications for global talent management. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 2013. [DOI: 10.1080/09585192.2012.743475] [Citation(s) in RCA: 9] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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49
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Ravishankar M, Pan SL. Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2013. [DOI: 10.1016/j.ijinfomgt.2012.08.003] [Citation(s) in RCA: 16] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/28/2022]
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50
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Risk identification and conduction model for financial institution IT outsourcing in China. INFORMATION TECHNOLOGY & MANAGEMENT 2012. [DOI: 10.1007/s10799-012-0131-z] [Citation(s) in RCA: 17] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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