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Hartner-Tiefenthaler M. Supervisors' power to deal with employees' inner resignation: How perceived power of the organization and the supervisor relate to employees' voluntary and enforced work behavior. EUROPEAN MANAGEMENT JOURNAL 2021; 39:260-269. [PMID: 38620499 PMCID: PMC7413662 DOI: 10.1016/j.emj.2020.08.001] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 11/16/2019] [Revised: 06/30/2020] [Accepted: 08/06/2020] [Indexed: 05/07/2023]
Abstract
Power is fundamental in organizations and is exerted on employees by the organization itself as well as by supervisors. In this study, I applied the slippery slope framework (SSF) and interpersonal power interaction (IPI) model to shed light on how power dynamics relate to employees' inner resignation and contextual performance. Survey data was obtained from 1102 employees of Austrian and German organizations. In line with expectations, the results of path modeling revealed that perceived coercive power of the organization and supervisors positively relates to employees' inner resignation. Perceived legitimate power of the organization and supervisors is positively associated with contextual performance and negatively associated with inner resignation. Finally, supervisor reward power further strengthens the beneficial relationship between legitimate organizational power and inner resignation. The results are discussed in light of self-determination theory and the effort-reward imbalance model.
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Affiliation(s)
- Martina Hartner-Tiefenthaler
- TU Wien, Institute for Management Science, Labor Science and Organization, Theresianumgasse 27, A-1040, Vienna, Austria
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2
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Evaluating Public Administration Approaches towards Tax Non-Compliance in Europe. ADMINISTRATIVE SCIENCES 2020. [DOI: 10.3390/admsci10030043] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/16/2022] Open
Abstract
Those engaging in tax non-compliance have been conventionally explained as rational economic actors partaking when the benefits outweigh the costs, and thus public administrations have sought to enforce compliance using a deterrence approach which increases the risk of detection and penalties. However, many have been found to not engage in tax non-compliance when the benefits exceed the costs. The result has been the emergence of a voluntary compliance approach viewing taxpayers as social actors who engage in tax non-compliance when there is a lack of vertical trust (in governments) and horizontal trust (in others). Using a probit regression analysis of data from special Eurobarometer surveys conducted in 2007, 2013 and 2019, the finding is that although the likelihood of participating in tax non-compliance is largely not associated with the level of penalties and risk of detection, it is significantly associated with the level of vertical and horizontal trust, with participation in tax non-compliance increasing with lower vertical and horizontal trust. The implications for theory and for how public administrations tackle tax non-compliance are then discussed.
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3
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Horodnic IA, Williams CC, Manolică A, Roman CT, Boldureanu G. Employer perspectives on undeclared work in the service sector: impacts and policy responses. SERVICE INDUSTRIES JOURNAL 2020. [DOI: 10.1080/02642069.2020.1731476] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/24/2022]
Affiliation(s)
| | - Colin C. Williams
- Sheffield University Management School (SUMS), University of Sheffield, Sheffield, UK
| | - Adriana Manolică
- Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iasi, Iasi, Romania
| | - Cristina Teodora Roman
- Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iasi, Iasi, Romania
| | - Gabriela Boldureanu
- Faculty of Economics and Business Administration, Alexandru Ioan Cuza University of Iasi, Iasi, Romania
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4
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Gangl K, Hartl B, Hofmann E, Kirchler E. The Relationship Between Austrian Tax Auditors and Self-Employed Taxpayers: Evidence From a Qualitative Study. Front Psychol 2019; 10:1034. [PMID: 31133943 PMCID: PMC6526770 DOI: 10.3389/fpsyg.2019.01034] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/29/2019] [Accepted: 04/23/2019] [Indexed: 11/23/2022] Open
Abstract
A constructive, highly professional relationship between tax authorities and taxpayers is essential for tax compliance. The aim of the present paper was to explore systematically the determinants of this relationship and related tax compliance behaviors based on the extended slippery slope framework. We used in-depth qualitative interviews with 33 self-employed taxpayers and 30 tax auditors. Interviewees described the relationship along the extended slippery slope framework concepts of power and trust. However, also novel sub-categories of power (e.g., setting deadlines) and trust (e.g., personal assistance) were mentioned. Furthermore, also little-studied categories of tax behavior emerged, such as accepting tax behavior, e.g., being available to the tax authorities, or stalling tax behavior, e.g., the intentional creation of complexity. The results comprehensively summarize the determinants of the tax relationship and tax compliance behaviors. Additionally, results highlight future research topics and provide insights for policy strategies.
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Affiliation(s)
- Katharina Gangl
- Department of Economic and Social Psychology, University of Göttingen, Göttingen, Germany
| | - Barbara Hartl
- Competence Center for Empirical Research Methods, Vienna University of Economics and Business, Vienna, Austria
- Danube University Krems, Krems, Austria
| | - Eva Hofmann
- Competence Center for Empirical Research Methods, Vienna University of Economics and Business, Vienna, Austria
| | - Erich Kirchler
- Department of Applied Psychology, Work, Education and Economy, University of Vienna, Vienna, Austria
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5
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Gangl K, Hofmann E, Hartl B, Berkics M. The impact of powerful authorities and trustful taxpayers: evidence for the extended slippery slope framework from Austria, Finland, and Hungary. POLICY STUDIES (POLICY STUDIES INSTITUTE) 2019; 41:98-111. [PMID: 32406419 PMCID: PMC7194257 DOI: 10.1080/01442872.2019.1577375] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 12/16/2017] [Accepted: 12/05/2018] [Indexed: 06/11/2023]
Abstract
Tax authorities utilize a wide range of instruments to motivate honest taxpaying ranging from strict audits to fair procedures or personalized support, differing from country to country. However, little is known about how these different instruments and taxpayers' trust influence the generation of interaction climates between tax authorities and taxpayers, motivations to comply, and particularly, tax compliance. The present research examines the extended slippery slope framework (eSSF), which distinguishes tax authorities' instruments into different qualities of power of authority (coercive and legitimate) and trust in authorities (reason-based and implicit), to shed light on the effect of differences between power and trust. We test eSSF assumptions with survey data from taxpayers from three culturally different countries (N = 700) who also vary concerning their perceptions of power, trust, interaction climates, and tax motivations. Results support assumptions of the eSSF. Across all countries, the relation of coercive power and tax compliance was mediated by implicit trust. The connection from legitimate power to tax compliance is partially mediated by reason-based trust. The relationship between implicit trust and tax compliance is mediated by a confidence climate and committed cooperation. Theoretical and practical implications are discussed.
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Affiliation(s)
- Katharina Gangl
- Department of Economic and Social Psychology, University Goettingen, Göttingen, Germany
| | - Eva Hofmann
- Competence Center of Empirical Research Methods, WU Vienna University of Economics and Business, Vienna, Austria
| | - Barbara Hartl
- Competence Center of Empirical Research Methods, WU Vienna University of Economics and Business, Vienna, Austria
- Institute of Organization, Johannes Kepler University Linz, Vienna, Austria
| | - Mihály Berkics
- Institute of Psychology, ELTE Eötvös Loránd University, Budapest, Hungary
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Gangl K, Pfabigan DM, Lamm C, Kirchler E, Hofmann E. Coercive and legitimate authority impact tax honesty: evidence from behavioral and ERP experiments. Soc Cogn Affect Neurosci 2018; 12:1108-1117. [PMID: 28402477 PMCID: PMC5490685 DOI: 10.1093/scan/nsx029] [Citation(s) in RCA: 16] [Impact Index Per Article: 2.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/22/2016] [Accepted: 03/01/2017] [Indexed: 11/23/2022] Open
Abstract
Cooperation in social systems such as tax honesty is of central importance in our modern societies. However, we know little about cognitive and neural processes driving decisions to evade or pay taxes. This study focuses on the impact of perceived tax authority and examines the mental chronometry mirrored in ERP data allowing a deeper understanding about why humans cooperate in tax systems. We experimentally manipulated coercive and legitimate authority and studied its impact on cooperation and underlying cognitive (experiment 1, 2) and neuronal (experiment 2) processes. Experiment 1 showed that in a condition of coercive authority, tax payments are lower, decisions are faster and participants report more rational reasoning and enforced compliance, however, less voluntary cooperation than in a condition of legitimate authority. Experiment 2 confirmed most results, but did not find a difference in payments or self-reported rational reasoning. Moreover, legitimate authority led to heightened cognitive control (expressed by increased MFN amplitudes) and disrupted attention processing (expressed by decreased P300 amplitudes) compared to coercive authority. To conclude, the neuronal data surprisingly revealed that legitimate authority may led to higher decision conflict and thus to higher cognitive demands in tax decisions than coercive authority.
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Affiliation(s)
- Katharina Gangl
- Department of Applied Psychology: Work, Education, Economy; Faculty of Psychology, University of Vienna, Vienna, Austria.,Economic and Social Psychology, Institute of Psychology, University of Goettingen, Goettingen, Germany.,Economic Psychology and Leadership Ethics Unit, Leadership Excellence Institute Zeppelin, Zeppelin University, Friedrichshafen, Germany
| | - Daniela M Pfabigan
- Department of Basic Psychological Research and Research Methods, Social, Cognitive and Affective Neuroscience Unit, Faculty of Psychology, University of Vienna, Vienna, Austria.,Culture and Social Cognitive Neuroscience Laboratory, School of Psychological and Cognitive Sciences, Peking University, Beijing, China
| | - Claus Lamm
- Department of Basic Psychological Research and Research Methods, Social, Cognitive and Affective Neuroscience Unit, Faculty of Psychology, University of Vienna, Vienna, Austria
| | - Erich Kirchler
- Department of Applied Psychology: Work, Education, Economy; Faculty of Psychology, University of Vienna, Vienna, Austria
| | - Eva Hofmann
- Department of Applied Psychology: Work, Education, Economy; Faculty of Psychology, University of Vienna, Vienna, Austria.,Centre for Trust, Peace and Social Relations, Coventry University, Coventry, United Kingdom
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Hofmann E, Hartl B, Gangl K, Hartner-Tiefenthaler M, Kirchler E. Authorities' Coercive and Legitimate Power: The Impact on Cognitions Underlying Cooperation. Front Psychol 2017; 8:5. [PMID: 28149286 PMCID: PMC5241301 DOI: 10.3389/fpsyg.2017.00005] [Citation(s) in RCA: 16] [Impact Index Per Article: 2.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/27/2016] [Accepted: 01/03/2017] [Indexed: 11/13/2022] Open
Abstract
The execution of coercive and legitimate power by an authority assures cooperation and prohibits free-riding. While coercive power can be comprised of severe punishment and strict monitoring, legitimate power covers expert, and informative procedures. The perception of these powers wielded by authorities stimulates specific cognitions: trust, relational climates, and motives. With four experiments, the single and combined impact of coercive and legitimate power on these processes and on intended cooperation of n1 = 120, n2 = 130, n3 = 368, and n4 = 102 student participants is investigated within two exemplary contexts (tax contributions, insurance claims). Findings reveal that coercive power increases an antagonistic climate and enforced compliance, whereas legitimate power increases reason-based trust, a service climate, and voluntary cooperation. Unexpectedly, legitimate power is additionally having a negative effect on an antagonistic climate and a positive effect on enforced compliance; these findings lead to a modification of theoretical assumptions. However, solely reason-based trust, but not climate perceptions and motives, mediates the relationship between power and intended cooperation. Implications for theory and practice are discussed.
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Affiliation(s)
- Eva Hofmann
- Centre for Trust, Peace and Social Relations, Coventry UniversityCoventry, UK
- Faculty of Psychology, University of ViennaVienna, Austria
| | - Barbara Hartl
- Faculty of Psychology, University of ViennaVienna, Austria
- Institute of Organization and Global Management Education, Johannes Kepler UniversityLinz, Austria
| | - Katharina Gangl
- Faculty of Psychology, University of ViennaVienna, Austria
- Institute of Psychology, Georg-August-University GoettingenGoettingen, Germany
| | | | - Erich Kirchler
- Faculty of Psychology, University of ViennaVienna, Austria
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