Verbal abuse among newly hired registered Jordanian nurses and its correlate with self-esteem and job outcomes.
Heliyon 2021;
7:e06929. [PMID:
33997427 PMCID:
PMC8102753 DOI:
10.1016/j.heliyon.2021.e06929]
[Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/21/2021] [Revised: 03/20/2021] [Accepted: 04/22/2021] [Indexed: 01/01/2023] Open
Abstract
Purposes
1) identify the verbal abuse prevalence among newly hired registered nurses in Jordan; 2) examine the mean score of self-esteem, intent to stay, and job commitment 3) examine the relationships between the exposure to and the effects of verbal abuse, self-esteem, job commitment, and intent to stay in newly hired Jordanian registered nurses.
Background
Studies shows that verbal abuse in health care settings is a health-risk factor for both nurses and patients.
Design
A cross-sectional descriptive correlational study was conducted jn 2019.
Materials and methods
A convenient sample of 200 registered nurses were recruited from two large cities in the North of Jordan. Self-reported questionnaires were used to collect data.
Results
Verbal abuse is highly prevalent among newly hired registered nurses in Jordan 100%, the mean score of exposure to verbal abuse was M = 6.76, and the effect of verbal abuse scale was M = 28.35. The result of person r indicated that there is a significant negative correlation between verbal abuse affect/reactions and registered nurses' intention to stay p = ˂0.01, job commitment p = ˂0.01 and self-esteem p = ˂0.01. Also, the exposure to verbal abuse is negatively correlated with nurse's job commitment, (r = -.203, p = .004).
Conclusion
Verbal abuse is negatively correlated with nurses' self-esteem, intent to stay and job commitment.
Implications
Administrators and nurse managers should establish educational training programs and workplace safety protocols to protect nurses and to create a safe positive work environment with no tolerance to verbal abuse.
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