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Alsubahi N, Pavlova M, Alzahrani AA, Ahmad A, Groot W. Healthcare Quality from the Perspective of Patients in Gulf Cooperation Council Countries: A Systematic Literature Review. Healthcare (Basel) 2024; 12:315. [PMID: 38338200 PMCID: PMC10855039 DOI: 10.3390/healthcare12030315] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/19/2023] [Revised: 01/16/2024] [Accepted: 01/19/2024] [Indexed: 02/12/2024] Open
Abstract
With the increased focus on patient-centered care, consensus on healthcare outcomes of importance to patients becomes crucial. Based on a systematic review of the literature, this study confirms the perspectives of patients on healthcare quality in GCC countries. Online databases were searched for relevant peer-reviewed articles published from 2012 to 2023. Twenty-two articles retrieved from the search were qualitatively analyzed based on the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) guidelines. Most articles (90%) reported studies conducted in Saudi Arabia. Patients in GCC countries face common problems in the care delivery process, which contribute to negative perceptions of quality. These problems include diagnostic and medication errors, provider-patient communication problems, missed appointments with physicians, problems in emergency care access due to geographical distance and transportation barriers, long waiting times, and physical environments. Notably, healthcare quality is perceived to be an outcome of multiple factors dependent on the location and category of healthcare service providers; for instance, disparities in perceptions of quality were observed between patients attending Primary Health Care (PHC) centers in rural and urban areas. Issues such as lack of equitable healthcare delivery and deficiencies in Emergency Medical Services (EMS) effectiveness were disparately recognized as quality concerns by different patient populations. The findings provide insights into healthcare quality and area of weakness needing strategies and policies to ensure patient-centered, safe, equitable, timely, and effective healthcare. Healthcare providers and policymakers in GCC countries can use the results to plan, assess, and improve care delivery. Trial registration: PROSPERO ID: CRD42022326842.
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Affiliation(s)
- Nizar Alsubahi
- Department of Health Services Research, Care and Public Health Research Institute—CAPHRI, Maastricht University Medical Center, Faculty of Health, Medicine and Life Sciences, Maastricht University, P.O. Box 616, 6200 MD Maastricht, The Netherlands; (M.P.); (A.A.A.); (W.G.)
- Department of Health Service and Hospital Administration, Faculty of Economics and Administration, King Abdul Aziz University, Jeddah 21589, Saudi Arabia
| | - Milena Pavlova
- Department of Health Services Research, Care and Public Health Research Institute—CAPHRI, Maastricht University Medical Center, Faculty of Health, Medicine and Life Sciences, Maastricht University, P.O. Box 616, 6200 MD Maastricht, The Netherlands; (M.P.); (A.A.A.); (W.G.)
| | - Ahmed Ali Alzahrani
- Department of Health Services Research, Care and Public Health Research Institute—CAPHRI, Maastricht University Medical Center, Faculty of Health, Medicine and Life Sciences, Maastricht University, P.O. Box 616, 6200 MD Maastricht, The Netherlands; (M.P.); (A.A.A.); (W.G.)
- Department of Health Service and Hospital Administration, Faculty of Economics and Administration, King Abdul Aziz University, Jeddah 21589, Saudi Arabia
| | - Ala’eddin Ahmad
- Digital Marketing Department, Al-Zaytoonah University of Jordan, Amman 11733, Jordan;
| | - Wim Groot
- Department of Health Services Research, Care and Public Health Research Institute—CAPHRI, Maastricht University Medical Center, Faculty of Health, Medicine and Life Sciences, Maastricht University, P.O. Box 616, 6200 MD Maastricht, The Netherlands; (M.P.); (A.A.A.); (W.G.)
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Aldossary MS, Ismail EH, Almutawaa MM, Alhajri SM, Almuaddi AM, El Dalatony MM. Exploring Predictors of Patient Satisfaction in Dental Services: A Secondary Analysis Study. Patient Prefer Adherence 2023; 17:3259-3263. [PMID: 38106366 PMCID: PMC10725688 DOI: 10.2147/ppa.s433352] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 11/06/2023] [Accepted: 12/04/2023] [Indexed: 12/19/2023] Open
Abstract
Purpose Understanding the factors that influence the level of patient satisfaction with dental services and identifying the strengths and weaknesses in dental clinics will subsequently increase patient satisfaction and contribute to improving dental care quality. This study aims to evaluate the variables that impact patients' satisfaction with dental services received in specialized dental care centers of the Ministry of Health in Saudi Arabia. Patients and Methods Secondary data at the national level from a patient experience program were used in this study. Completed Press Ganey® surveys submitted by patients during the first half of 2022 were included. The effect of the different domains (access to dental clinic, moving through dental visit and dentist) on the overall assessment rating of patient satisfaction was assessed using Pearson's correlation coefficient (r) and multiple linear regression models. Results A total of 964 surveys were completed and subsequently analyzed. The overall assessment rate of patient satisfaction was 73.4%. All items of the domains showed highly significant correlation levels (P < 0.001). However, the Dentist domain exhibited the highest correlation with the overall assessment rate of patient satisfaction. Conclusion The dentist acts as the most significant predictor of patient satisfaction.
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Affiliation(s)
- Mohammed S Aldossary
- General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia
| | - Eman H Ismail
- Clinical Dental Science Department, College of Dentistry, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia
| | - Mashael M Almutawaa
- Department of Prosthodontics, College of Dentistry and Nursing, Vision Colleges, Riyadh, Saudi Arabia
| | - Shahad M Alhajri
- General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia
| | - Afnan M Almuaddi
- General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia
| | - Mervat M El Dalatony
- General Directorate of Research and Studies, Ministry of Health, Riyadh, Saudi Arabia
- Public Health & Community Medicine Department, Faculty of Medicine, Menoufia University, Shibin El Kom, Menoufia Governorate, Egypt
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