Campo VR, Klijn TP. Verbal abuse and mobbing in pre-hospital care services in Chile.
Rev Lat Am Enfermagem 2018;
25:e2956. [PMID:
29319741 PMCID:
PMC5768207 DOI:
10.1590/1518-8345.2073.2956]
[Citation(s) in RCA: 11] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/12/2017] [Accepted: 08/30/2017] [Indexed: 11/27/2022] Open
Abstract
Objective:
to determine the perception of verbal abuse and mobbing and the associated factors
of paramedic technicians (nursing assistants) and professionals (nurses, midwives,
kinesiologists) in the pre-hospital care areas of three regions in the south of
Chile.
Methods:
descriptive and correlational study was performed within the professional
community and a two-stage sample of the paramedic technician population in three
regions. The questionnaire “workplace violence in the health sector” (spanish
version) was applied after signing the informed consent.
Results:
51.4% of professionals and 46.6% of paramedic technicians consider they have been
verbally abused during last year. 17.6% of paramedic technicians and 13.5% of
professionals perceived mobbing. A low percentage of these events are reported. In
only one case of mobbing, the aggressor was legally penalized. No significant
differences were found between the job categories and the studied regions.
Conclusions:
A high percentage of participants in each group perceived verbal abuse and
non-minor percentage perceived mobbing, but most of these events are not
reported.
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