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Mooses K, Camacho M, Cavallo F, Burnard MD, Dantas C, D’Onofrio G, Fernandes A, Fiorini L, Gama A, Perandrés Gómez A, Gonzalez L, Guardado D, Iqbal T, Sanchez Melero M, Melero Muñoz FJ, Moreno Muro FJ, Nijboer F, Ortet S, Rovini E, Toccafondi L, Tunc S, Taveter K. Involving Older Adults During COVID-19 Restrictions in Developing an Ecosystem Supporting Active Aging: Overview of Alternative Elicitation Methods and Common Requirements From Five European Countries. Front Psychol 2022; 13:818706. [PMID: 35295401 PMCID: PMC8918691 DOI: 10.3389/fpsyg.2022.818706] [Citation(s) in RCA: 5] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/19/2021] [Accepted: 02/07/2022] [Indexed: 01/26/2023] Open
Abstract
Background Information and communication technology solutions have the potential to support active and healthy aging and improve monitoring and treatment outcomes. To make such solutions acceptable, all stakeholders must be involved in the requirements elicitation process. Due to the COVID-19 situation, alternative approaches to commonly used face-to-face methods must often be used. One aim of the current article is to share a unique experience from the Pharaon project where due to the COVID-19 outbreak alternative elicitation methods were used. In addition, an overview of common functional, quality, and emotional goals identified by six pilot sites is presented to complement the knowledge about the needs of older adults. Methods Originally planned face-to-face co-creation seminars were impossible to carry out, and all pilot sites chose alternative requirements elicitation methods that were most suitable in their situation. The elicited requirements were presented in the form of goal models. In one summary goal model, we provide an overview of common functional, quality, and emotional goals. Results Different elicitation methods were combined based on the digital literacy of the target group and their access to digital tools. Methods applied without digital technologies were phone interviews, reviews of literature and previous projects, while by means of digital technologies online interviews, online questionnaires, and (semi-)virtual co-creation seminars were conducted. The combination of the methods allowed to involve all planned stakeholders. Virtual and semi-virtual co-creation seminars created collaborative environment comparable to face-to-face situations, while online participation helped to save the time of the participants. The most prevalent functional goals elicited were “Monitor health,” “Receive advice,” “Receive information.” “Easy to use/comfortable,” “personalized/tailored,” “automatic/smart” were identified as most prevalent quality goals. Most frequently occurring emotional goals were “involved,” “empowered,” and “informed.” Conclusion There are alternative methods to face-to-face co-creation seminars, which effectively involve older adults and other stakeholders in the requirements elicitation process. Despite the used elicitation method, the requirements can be easily transformed into goal models to present the results in a uniform way. The common requirements across different pilots provided a strong foundation for representing detailed requirements and input for further software development processes.
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Affiliation(s)
- Kerli Mooses
- Institute of Computer Science, Faculty of Science and Technology, University of Tartu, Tartu, Estonia
- *Correspondence: Kerli Mooses,
| | - Mariana Camacho
- Department of Innovation, Santa Casa da Misericórdia da Amadora (SCMA), Amadora, Portugal
| | - Filippo Cavallo
- Department of Industrial Engineering, University of Florence, Florence, Italy
| | - Michael David Burnard
- InnoRenew CoE, Izola, Slovenia
- Andrej Marušič Institute, University of Primorska, Koper, Slovenia
| | - Carina Dantas
- Cáritas Diocesana de Coimbra (CDC), Coimbra, Portugal
| | - Grazia D’Onofrio
- Complex Unit of Geriatrics, Department of Medical Sciences, Fondazione “Casa Sollievo della Sofferenza”—IRCCS, Foggia, Italy
| | - Adriano Fernandes
- Department of Innovation, Santa Casa da Misericórdia da Amadora (SCMA), Amadora, Portugal
| | - Laura Fiorini
- Department of Industrial Engineering, University of Florence, Florence, Italy
| | - Ana Gama
- Department of Innovation, Santa Casa da Misericórdia da Amadora (SCMA), Amadora, Portugal
| | | | | | | | - Tahira Iqbal
- Institute of Computer Science, Faculty of Science and Technology, University of Tartu, Tartu, Estonia
| | - María Sanchez Melero
- Technical Research Centre of Furniture and Wood of the Region of Murcia, Yecla, Spain
| | - Francisco José Melero Muñoz
- Technical Research Centre of Furniture and Wood of the Region of Murcia, Yecla, Spain
- Telecommunication Networks Engineering Group, Technical University of Cartagena, Cartagena, Spain
| | | | - Femke Nijboer
- Biomedical Signals and Systems, University of Twente, Enschede, Netherlands
| | - Sofia Ortet
- Cáritas Diocesana de Coimbra (CDC), Coimbra, Portugal
| | - Erika Rovini
- Department of Industrial Engineering, University of Florence, Florence, Italy
| | | | - Sefora Tunc
- Biomedical Signals and Systems, University of Twente, Enschede, Netherlands
| | - Kuldar Taveter
- Institute of Computer Science, Faculty of Science and Technology, University of Tartu, Tartu, Estonia
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