1
|
Liu L, Zuo W, Hu Q, Zeng L. RESEARCH ON PROPERTY SERVICE MODE INNOVATION IN THE CONTEXT OF TRANSFORMATION AND UPGRADING. INTERNATIONAL JOURNAL OF STRATEGIC PROPERTY MANAGEMENT 2022. [DOI: 10.3846/ijspm.2022.17588] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
Property service mode innovation is the basic means of property service enterprise management. Discussing the property service mode in terms of transformation and upgrading is of rich research significance, taking Wenzhou Sapphire Property Service Co. LTD. in China (hereafter referred to as “Sapphire Service”) as an example. First, based on the development of property service in China, this paper summarizes the 4E mode of traditional property service, ensuring cleaning, ensuring greening, ensuring maintenance and ensuring security, and analyzes the existing problems. Second, combined with the development needs of the property service industry, this paper proposes the 4R mode of modern property service, realizing quality requirements, realizing pleasure service, realizing social responsibility and realizing green health, and summarizes its basic characteristics. Finally, based on the above modes in the practice at Sapphire Service, some management implications are put forward for the industrial transformation and upgrading requirements.
Collapse
Affiliation(s)
- Lijun Liu
- Zhejiang College, Shanghai University of Finance and Economics, Jinhua, China
| | - Wenjin Zuo
- Zhejiang College, Shanghai University of Finance and Economics, Jinhua, China
| | - Qiang Hu
- Zhejiang College, Shanghai University of Finance and Economics, Jinhua, China
| | - Lanting Zeng
- Economics and Trade College, Fujian Jiangxia University, Fuzhou, China
| |
Collapse
|
2
|
Lin S, Zuo W, Lin H, Hu Q. AN ONLINE REVIEWS INFORMATION FUSION METHOD AND ITS APPLICATION TO PUBLIC PROPERTY SERVICE QUALITY EVALUATION. INTERNATIONAL JOURNAL OF STRATEGIC PROPERTY MANAGEMENT 2022. [DOI: 10.3846/ijspm.2022.16172] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/13/2022]
Abstract
With the rapid development of computer networking technology, people pay more and more attention to the role of online reviews in management decision making. The existing methods of online reviews fusion are limited to rational decision-making behavior, which does not accord with the characteristics of evaluators’ behavior characteristics in the real environment. In order to solve the online reviews fusion problem based on bounded rational behavior which is closer to the reality of property service quality evaluation, the multi-index and multi-scale (MIMS) method is extended into the generalized form, the online reviews are quantified by using the adverb structure scaling method, and an online reviews fusion method based on the improved TODIM (an acronym in Portuguese of interactive and multi-criteria decision making) model is proposed. The feasibility and effectiveness of the proposed method are verified by an example analysis of property service quality evaluation. The research results are as follows: the adverb structure scaling method is suitable for a large number of online reviews processing, the proposed method improves the efficiency of online reviews information fusion, and it is feasible and effective to evaluate property service quality based on the bounded rationality of evaluator’s behavior.
Collapse
Affiliation(s)
- Shanshan Lin
- School of Business Administration, Fujian Jiangxia University, 350108 Fuzhou, China
| | - Wenjin Zuo
- Zhejiang College, Shanghai University of Finance and Economics, 321013 Jinhua, China
| | - Hualin Lin
- School of Business Administration, Fujian Jiangxia University, 350108 Fuzhou, China
| | - Qiang Hu
- Zhejiang College, Shanghai University of Finance and Economics, 321013 Jinhua, China
| |
Collapse
|
3
|
Zhang Y, Wei G, Guo Y, Wei C. TODIM method based on cumulative prospect theory for multiple attribute group decision‐making under 2‐tuple linguistic Pythagorean fuzzy environment. INT J INTELL SYST 2021. [DOI: 10.1002/int.22393] [Citation(s) in RCA: 27] [Impact Index Per Article: 9.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/19/2022]
Affiliation(s)
- Yangjingyu Zhang
- School of Mathematical Sciences, Sichuan Normal University Chengdu China
| | - Guiwu Wei
- School of Mathematical Sciences, Sichuan Normal University Chengdu China
- School of Business, Sichuan Normal University Chengdu China
| | - Yanfeng Guo
- School of Finance, Southwestern University of Finance and Economics Chengdu China
| | - Cun Wei
- School of Statistics, Southwestern University of Finance and Economics Chengdu China
| |
Collapse
|
4
|
Kang X, Porter CS, Bohemia E. Using the fuzzy weighted association rule mining approach to develop a customer satisfaction product form. JOURNAL OF INTELLIGENT & FUZZY SYSTEMS 2020. [DOI: 10.3233/jifs-190957] [Citation(s) in RCA: 16] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Affiliation(s)
- Xinhui Kang
- School of Arts and Design, Nanchang University, Nanchang, China
| | | | - Erik Bohemia
- Faculty of Technology, Art and Design, Oslo Metropolitan University, Oslo, Norway
| |
Collapse
|