Organizational Prevention and Management Strategies for Workplace Aggression Among Child Protection Workers: A Project Protocol for the Oslo Workplace Aggression Survey (OWAS)

Exposure to Client-Perpetrated Violence in the Child Welfare Service: Prevalence and Outcomes Using Two Different Measurement Methods

This study compared how two different measurement methods of client-perpetrated violence influence findings on prevalence rates and mental health outcomes in a probability sample of 660 Norwegian public sector child welfare workers. Using a single-item self-labeling approach, 15.4% reported exposure to physical violence, and 19.3% reported exposure to threats. Using a 15-item behavioral experience inventory, the prevalence rates ranged from 4.4% to 65.7%. A comparison of these methods uncovered a high number of false negatives when using the single-item approach as 62.2% of those who indicated that they had not experienced any workplace violence when answering the single-item questions reported being exposed 1 to 2 times when responding to the behavioral inventory. Results based on the behavioral inventory further revealed that the most frequently occurring actions in the child welfare service were direct and indirect forms of threats (24.5%-65.7%), while the least reported behaviors were threats and violence including objects (4.4.%-9.1%). Although client-perpetrated violence was significantly associated with mental health problems (e.g., symptoms of anxiety, depression, and post-traumatic stress [PTS]) for both assessment methods, the magnitude of the effect sizes differed from η² = .000 to η² = .121. These findings highlight that the use of different measurement methods for workplace violence has significant consequences for the assessment of prevalence rates, as well as on results of associated outcomes. Consequently, the decision on how to assess workplace violence has practical implications for uncovering how prominent the issue is, as well as the way in which this negative workplace exposure is subsequently addressed and counteracted. Therefore, both scholars and the child welfare service, and similar fields in which workplace violence frequently occurs, should take these findings into consideration for future assessments.

Workplace mistreatment and insomnia: a prospective study of child welfare workers

OBJECTIVE

This study examines how workplace mistreatment relates to insomnia among child welfare workers. The main aim was to determine the impact of three different forms of mistreatment, namely client perpetrated violence, cyber harassment, and colleague perpetrated bullying, on changes in levels of insomnia over time. A secondary aim was to examine whether these three forms of mistreatment represent overlapping or distinct and unique phenomena.

METHODS

The study was based on a probability sampled prospective survey of 424 Norwegian child welfare workers. Time lag between baseline and follow-up was six months. A confirmatory factor analysis determined the dimensionality of the indicators of mistreatment. TwoStep cluster analysis was used to examine patterns of exposure. Between and within group changes in insomnia was determined with linear regression analyses and repeated measures ANOVA. Dominance analysis was used to investigate the relative impact the predictor variables had on insomnia.

RESULTS

Client perpetrated violence and colleague perpetrated bullying were associated with increased levels of insomnia over time. Exposure to bullying was established as the most prominent predictor. Client perpetrated violence, cyber harassment, and colleague perpetrated bullying represent unique and distinct constructs. Child welfare workers mainly report exposure to one form of mistreatment rather than a combination of different types.

CONCLUSIONS

Client perpetrated violence and colleague perpetrated bullying were established as risk factors for insomnia among child welfare workers. Employers and human resource personnel should prioritize developing effective primary, secondary, and tertiary strategies to prevent and handle these hazards and thereby reduce the risk of insomnia among workers.

Assessing Workplace Bullying and Its Outcomes: The Paradoxical Role of Perceived Power Imbalance Between Target and Perpetrator

This study investigates the role of perceived power relation between target and perpetrator regarding victimization and turnover intent following exposure to bullying behavior at the workplace. We hypothesized that (1) targets of bullying behavior who self-label as victims experiences a larger power imbalance with the perpetrator compared to targets who do not self-label as victims, and (2) that the association between exposure to bullying behavior and intent to leave the job is stronger when there is power balance between target and perpetrator than when there is a power imbalance. The hypotheses were tested in a probability sample of employees working in the child welfare service in Oslo municipality, Norway, and that had been exposed to at least one instance of mistreatment from a colleague at their workplace (N = 374). Targets of bullying behavior whom self-labeled as victims reported a larger power imbalance with the perpetrator. Supporting the study hypothesis, and representing a reverse buffering effect, exposure to bullying behavior was most strongly associated with intent to leave among targets in power balance with the perpetrator. For targets in a perceived power imbalance, both low and high exposure to bullying behavior were associated with higher levels of intent to leave. These findings highlight the importance of implementing measures directed at preventing bullying and other forms of mistreatment, irrespective of the power relation between the two parties.