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Zheng S, Li L. Navigating the double-edged sword: How and when laissez-faire leadership affects Employees' challenging behavior. Acta Psychol (Amst) 2024; 250:104549. [PMID: 39486171 DOI: 10.1016/j.actpsy.2024.104549] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/18/2024] [Revised: 10/09/2024] [Accepted: 10/22/2024] [Indexed: 11/04/2024] Open
Abstract
The majority of extant studies have found the detrimental role of laissez-faire leadership, but some researchers have revealed its potential benefits. The current research aims to investigate the double-edged nature of laissez-faire leadership. Drawing upon conservation of resources theory, we identify both the dark and bright sides of laissez-faire leadership because the nature of laissez-faire leaders not providing support resources can be perceived by employees as offering limited guidance from the resource loss perspective and offering freedom resources from the resource gain perspective. We propose and test the effects of laissez-faire leadership on employees' constructive challenging behavior through the mediators of work-related flow and work disengagement, and we posit that this mediating relationship is conditional on the moderator of coworker-support climate. Three independent studies (i.e., two vignette experiments in Study 1 with 52 participants and Study 2 with 77 participants, and a time-lagged field study in Study 3 with 277 employees) were conducted to consistently indicate the double-edged nature of laissez-faire leadership. Specifically, on the one hand, laissez-faire leadership is positively associated with subordinates' increased work disengagement, which in turn reduces their constructive challenging behavior (Study 1 and Study 3). On the other hand, laissez-faire leadership is positively associated with subordinates' work-related flow, which in turn enhances their constructive challenging behavior (Study 2 and Study 3). In addition, the coworker-support climate was found to positively moderate the relationship between laissez-faire leadership and subordinates' constructive challenging behavior via work-related flow.
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Affiliation(s)
- Shanting Zheng
- School of Tourism and Events, Hefei University, Hefei, China.
| | - Lingli Li
- School of Tourism and Events, Hefei University, Hefei, China.
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Ahmad N, Ullah Z, Ryu HB, Ariza-Montes A, Han H. From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare. Psychol Res Behav Manag 2023; 16:1079-1095. [PMID: 37041962 PMCID: PMC10083008 DOI: 10.2147/prbm.s398586] [Citation(s) in RCA: 3] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2022] [Accepted: 03/27/2023] [Indexed: 04/13/2023] Open
Abstract
Purpose Despite extensive research on the impact of corporate social responsibility (CSR) on employee outcomes, only limited research has been conducted to investigate the impact of CSR on healthcare employees' burnout (BUO). Additionally, the underlying mechanism by which CSR may reduce BUO has not been fully understood. In order to fill these gaps, we explored the relationship between CSR and BUO, as well as the possible mediating effects of subjective wellbeing (SW) and compassion (CM). Also, employee admiration (AM) was examined as a moderating factor. Methods The study utilized a questionnaire to collect data, which was distributed using the paper-pencil method. A total of 335 healthcare employees, including nurses, doctors, paramedics, and general administration, participated in the study. Specifically, we focused on the healthcare segment of Pakistan. A survey was conducted to assess participants' perceptions of CSR practices, BUO, AM, SW, and CM within their organizations. The questionnaire consisted of several standardized scales validated in previous research. Results We investigated the relationship between CSR and BUO using the AMOS software. BUO was negatively associated with CSR, suggesting that organizations with strong CSR practices may be able to reduce employee burnout. Moreover, the relationship between CSR and BUO was mediated by both subjective wellbeing (SW) and compassion (CM), revealing how CSR may impact employee burnout. Furthermore, we found that employee admiration (AM) buffered the relationship between CSR and BUO. Findings BUO is a growing concern among healthcare professionals and has the potential to negatively impact the quality of patient care, staff morale, and, ultimately, the success of healthcare organizations. BUO in healthcare settings can be effectively addressed by implementing CSR strategies. Effective CSR strategies should be implemented in a meaningful way to employees and provide them with opportunities to engage in activities that align with their values and interests.
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Affiliation(s)
- Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore, 54000, Pakistan
- Faculty of Management Sciences, University of Central Punjab, Lahore, 54000, Pakistan
| | - Zia Ullah
- Leads Business School, Lahore Leads University, Lahore, 54000, Pakistan
| | - Hyungseo Bobby Ryu
- Foodservice & Culinary Art, Department of the College of Health Sciences, Kyungnam University, Changwon-si, Gyeongsangnam-do, Republic of Korea
- Correspondence: Hyungseo Bobby Ryu; Heesup Han, Email ;
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea
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Yang L, Liu Z, Shi S, Dong Y, Cheng H, Li T. The Mediating Role of Perceived Stress and Academic Procrastination between Physical Activity and Depressive Symptoms among Chinese College Students during the COVID-19 Pandemic. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 20:773. [PMID: 36613096 PMCID: PMC9819869 DOI: 10.3390/ijerph20010773] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 11/21/2022] [Revised: 12/16/2022] [Accepted: 12/30/2022] [Indexed: 06/17/2023]
Abstract
Depressive symptoms, a prevalent mood illness, significantly harm college students' physical and mental health. Individuals have experienced some degree of psychological harm as a result of the COVID-19 pandemic. Taking this into account, the purpose of this study was to investigate the relationship between physical activity (PA) and depressive symptoms among college students during the COVID-19 pandemic, as well as the mediating roles of perceived stress and academic procrastination. A total of 586 college students were subjected to the Physical Activity Scale (PARS-3), the Perceived Stress Scale (PSS-10), the Procrastination Assessment Scale-Students (PASS), and the Patient Health Questionnaire (PHQ-9). Findings from this research demonstrated that there was a significant positive correlation between perceived stress, academic procrastination, and depressive symptoms, while PA was significantly negatively correlated with perceived stress, academic procrastination, and depressive symptoms. The results of the chain mediation analysis showed that PA had a significant direct effect on depressive symptoms. Perceived stress, academic procrastination, and perceived stress-academic procrastination had significant mediating and chain mediating effects on the relationship between PA and depressive symptoms. In conclusion, PA among college students during the COVID-19 pandemic affects their depressive symptoms directly and indirectly through the independent mediating effect of perceived stress and academic procrastination, as well as the chain mediating effect of perceived stress and academic procrastination.
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Affiliation(s)
| | | | | | | | - Huijun Cheng
- School of Physical Education, Shandong University, Jinan 250061, China
| | - Tuojian Li
- School of Physical Education, Shandong University, Jinan 250061, China
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Chen Y, Huang X, Zhao S. The moderating effect of appearance on the impact of performance rankings in the live streaming market. Front Psychol 2022; 13:1011787. [PMID: 36483730 PMCID: PMC9723466 DOI: 10.3389/fpsyg.2022.1011787] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/04/2022] [Accepted: 11/04/2022] [Indexed: 03/27/2024] Open
Abstract
The live streaming market is becoming increasingly competitive, and relative performance information regarding broadcasters is available to all participants in the live streaming industry, exacerbating the level of competition. Using data from 42,166 live streams by 293 broadcasters, we investigated two benefits of relative performance information in relation to the live streaming business and how these effects vary when the broadcaster appears competent, trustworthy, likable, or attractive. On the basis of economic and social comparison theory, as well as insights from the herd behavior and beauty premium literature, we predicted and found that relative performance information can improve live streaming performance by either increasing broadcaster effort (the effort-eliciting effect) or encouraging viewer participation (the informational effect), with these effects being stronger when broadcasters look more competent, trustworthy, likable, or attractive. The findings of this study contribute to the live streaming literature by demonstrating that providing relative performance information in the live streaming business can yield both effort-eliciting and informational benefits.
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Affiliation(s)
- Yasheng Chen
- Department of Accounting, School of Management, Xiamen University, Xiamen, Fujian, China
| | - Xian Huang
- Department of Accounting, School of Management, Xiamen University, Xiamen, Fujian, China
| | - Sijia Zhao
- Ernst & Young (China) Hua Ming LLP Hangzhou Branch, Hangzhou, China
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Ding H, Liu J. Perceived Strengths-Based Human Resource System and Thriving at Work: The Roles of General Self-Esteem and Emotional Exhaustion. THE JOURNAL OF PSYCHOLOGY 2022; 157:71-94. [PMID: 36328797 DOI: 10.1080/00223980.2022.2134280] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/06/2022] Open
Abstract
Although extant literature has highlighted the importance of human resource system to thriving at work, we have yet to know whether perceived strengths-based human resource (HR) system has a significant relationship with employee thriving at work. Drawing upon conservation of resources theory, the current study sought to investigate the relationship of perceived strengths-based HR system with employee thriving at work and the mediating role of general self-esteem and the moderating role of emotional exhaustion in this relationship. Research data were gathered at three points in time from employees working in various organizations in China. Results of structural equation modeling analyses demonstrated that perceived strengths-based HR system is positively related to thriving at work even after controlling for perceived high performance work system, and general self-esteem partially mediates the positive relationship of perceived strengths-based HR system with thriving at work. In addition, emotional exhaustion negatively moderated the direct relationship of general self-esteem with thriving and the indirect relationship of perceived strengths-based HR system with thriving at work through general self-esteem. The current study is the first to empirically investigate the perceived strengths-based HR system and thriving at work linkage, which advances HR system and thriving at work theories and research.
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Affiliation(s)
- He Ding
- North China Electric Power University
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Zhang Y, Dong C. Improve employee-organization relationships and workplace performance through CSR: Evidence from China. Front Psychol 2022; 13:994970. [PMID: 36405139 PMCID: PMC9669745 DOI: 10.3389/fpsyg.2022.994970] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/15/2022] [Accepted: 10/12/2022] [Indexed: 11/06/2022] Open
Abstract
Although CSR research in China has received increasing scholarly attention, employee-centered CSR is still an understudied topic. To fill the void, the purpose of this study is to demonstrate the effects of employees’ CSR perceptions on the quality of employee-organization relationships and workplace performance, as well as the underlying mechanisms explaining such effects, in the Chinese context. Guided by both managerial and relational approaches of corporate social responsibility (CSR) research, we conducted a survey (N = 248) with employees from a large private company in the electric and energy industry in China. Data were analyzed via path analysis using R packages (e.g., lavaan) and results revealed that CSR perceptions can lead to positive employee-organization relationship quality and increase employees’ extra-role performance. We also found that these effects can be further explained by increased employee-organization identification or perceived corporate ability. In addition, a qualitative analysis of employees’ responses showed that the influence of government and Confucianism was reflected in employees’ expectations for their employer’s CSR initiatives. This study contributes to the scant research on employee outcomes and the underlying mechanisms of employee-centered CSR in China. Practically, we add empirical evidence addressing the value of internal CSR for professionals and educators.
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Affiliation(s)
- Yafei Zhang
- Research Center of Journalism and Social Development, School of Journalism and Communication, Renmin University of China, Beijing, China
- *Correspondence: Yafei Zhang,
| | - Chuqing Dong
- Advertising and Public Relations Department, Michigan State University, East Lansing, MI, United States
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Sun T, Zhang SE, Yin HY, Li QL, Li Y, Li L, Gao YF, Huang XH, Liu B. Can resilience promote calling among Chinese nurses in intensive care units during the COVID-19 pandemic? The mediating role of thriving at work and moderating role of ethical leadership. Front Psychol 2022; 13:847536. [PMID: 36160539 PMCID: PMC9491387 DOI: 10.3389/fpsyg.2022.847536] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/02/2022] [Accepted: 08/11/2022] [Indexed: 11/13/2022] Open
Abstract
Background Nurses working in the intensive care unit (ICU) clung tenaciously to their job during the COVID-19 pandemic in spite of enduring stressed psychological and physical effects as a result of providing nursing care for the infected patients, which indicates that they possessed a high degree of professionalism and career calling. The aim of this study was to explain the associations between resilience, thriving at work, and ethical leadership influencing the calling of ICU nurses. Methods From December 2020 to January 2021 during the COVID-19 pandemic, a cross-sectional survey of 15 provinces in China was conducted using an online questionnaire. A total of 340 ICU nurses (effective response rate: 64.89%) completed sufficient responses to be used in the study. Sociodemographic factors, job demographic factors, resilience, calling, thriving at work, and ethical leadership were assessed using the questionnaire. General linear modeling (GLM), hierarchical linear regression (HLR) analysis, and generalized additive model (GAM) were performed to examine all the considered research hypotheses. Results Resilience was positively and significantly associated with calling. Moreover, thriving at work partially mediated the relationship between resilience and calling. The indirect effect of resilience on calling was 0.204 (p < 0.0001), and the direct effect of resilience on calling through thriving at work was 0.215 (p < 0.0001). The total effect of resilience on calling was 0.419 (p < 0.0001). In addition, ethical leadership played a moderating role in the relationship between resilience and calling (β = 0.16, p < 0.05). Conclusion Greater resilience can positively predict increased calling among Chinese ICU nurses during the COVID-19 pandemic. Moreover, thriving at work is a mechanism that partly transmits the positive effects of resilience on calling. Overall, nurses possessing greater resilience tend to maintain thriving at work in the face of such adversity, further resulting in subsequently increased calling. Besides, findings suggest that there is stronger influence of resilience on calling among nurses working in an organization managed by an ethical leader. The current findings may offer two insights for nursing practitioners and policymakers in the postpandemic world. First, resilience training and intervention are necessary to foster nurses' sense of thriving at work in the nursing industry, further promoting career calling. Second, better training and effort on the development of ethical leadership for leaders in nursing practice are essential to encourage followers to engage in social learning of ethical behaviors and abiding by normatively appropriate conduct, further enacting prosocial values and expressing moral emotions.
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Affiliation(s)
- Tao Sun
- Department of Health Policy and Management, School of Public Health, Hangzhou Normal University, Hangzhou, China
| | - Shu-e Zhang
- Department of Health Management, School of Health Management, Harbin Medical University, Harbin, China
| | - Hong-yan Yin
- Department of Humanities and Social Sciences, Harbin Medical University, Daqing, China
| | - Qing-lin Li
- Department of Health Management, School of Health Management, Harbin Medical University, Harbin, China
| | - Ye Li
- Department of Health Management, School of Health Management, Harbin Medical University, Harbin, China
| | - Li Li
- Department of Administration, School of Law, Zhejiang University City College, Hangzhou, China
| | - Yu-fang Gao
- Institute of Hospital Management, Qingdao University, Qingdao, China
| | - Xian-hong Huang
- Department of Health Policy and Management, School of Public Health, Hangzhou Normal University, Hangzhou, China
| | - Bei Liu
- Department of Laboratorial Science and Technology and Vaccine Research Center, School of Public Health, Peking University, Beijing, China
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Niu M, Ma W. Does Corporate Social Responsibility Heterogeneity Affect Corporate Financial Performance Through Technological Innovation? The Moderating Effects of Advertising Intensity. Front Psychol 2022; 13:837967. [PMID: 35898985 PMCID: PMC9309223 DOI: 10.3389/fpsyg.2022.837967] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/17/2021] [Accepted: 05/27/2022] [Indexed: 11/13/2022] Open
Abstract
In this study, we examine the effects of firms' corporate social responsibility (CSR), technological innovation, and advertising intensity on corporate financial performance (CFP). Prior research has shown mixed findings for the CSR-CFP relationship. To provide additional evidence and alternative explanations for these mixed findings, we built a moderated mediating model by combining the knowledge-based view with the stakeholder theory. We use this model to examine whether CSR influences CFP by affecting technological innovation, and whether such mediating effects are moderated by advertising intensity. We classify heterogeneous CSR activities into technical and institutional activities. Using data from 2010 to 2018 on Chinese listed firms, we find that superior technical CSR performance can enhance CFP by promoting technological innovation and that it promotes technological innovation to a greater extent when advertising intensity is higher. However, institutional CSR does not affect technological innovation or CFP. The findings suggest that to improve the firm's financial position, its resources should be allocated effectively to technical CSR activities as well as to innovation and advertising.
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Affiliation(s)
- Mengxi Niu
- Business School, Nankai University, Tianjin, China
| | - Wentao Ma
- Research School of Accounting, Australian National University, Canberra, ACT, Australia
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Liu Y, Ijlal K, Hanif MS, Khurshid A, Ahmed Z. Do Embedded and Peripheral Corporate Social Responsibility Activities Lower Employees' Turnover Intentions? Front Psychol 2022; 13:926962. [PMID: 35814161 PMCID: PMC9263612 DOI: 10.3389/fpsyg.2022.926962] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/23/2022] [Accepted: 05/20/2022] [Indexed: 12/01/2022] Open
Abstract
Corporate social responsibility (CSR) remains a topic of interest for both theory and practice due to its multifaceted avenues and potential for growth. We have chosen embedded CSR and peripheral CSR measures to evaluate how these activities affect the employee turnover intentions via a mediation mechanism of organizational citizenship behavior (OCB). In doing so, this study addresses important stakeholder concerns and provides meaningful managerial contributions for the employers to encourage more employee participation (through lowering turnover intention) toward sustainable corporate performance. This study incorporates four hypotheses that are tested in a structural equation modeling framework by employing Warp-PLS software. Data were collected from 297 employees working in firms that are renowned for their CSR initiatives. We found support for our key hypotheses leading to strong theoretical contributions to the stakeholder theory. We have addressed the main issues of stakeholders' response to the CSR tradeoffs and have tried to develop a deeper understanding of managers in initiating peripheral and embedded CSR activities for their firms.
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Affiliation(s)
- Yumin Liu
- School of Business, Zhengzhou University, Zhengzhou, China
| | - Kamran Ijlal
- School of Business, Zhengzhou University, Zhengzhou, China
| | | | - Aitzaz Khurshid
- UCP Business School, University of Central Punjab, Lahore, Pakistan
| | - Zeeshan Ahmed
- UCP Business School, University of Central Punjab, Lahore, Pakistan
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Ahmed B, Xie H, Zia-Ud-Din M, Zaheer M, Ahmad N, Guo M. Fostering the Environmental Performance of Hotels in Pakistan: A Moderated Mediation Approach From the Perspective of Corporate Social Responsibility. Front Psychol 2022; 13:857906. [PMID: 35615176 PMCID: PMC9125239 DOI: 10.3389/fpsyg.2022.857906] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/19/2022] [Accepted: 02/15/2022] [Indexed: 11/13/2022] Open
Abstract
The Islamic Republic of Pakistan has been a mere victim of climate change in recent years. The country needs emergency measures at every level to mitigate environmental dilapidation. The role of enterprises in the country's environmental efforts is critical. In this regard, the hotel sector is known for its outsized carbon footprint. Knowing this, the current study aims to improve a hotel enterprise's environmental performance (ENP) as an outcome of corporate social responsibility (CSR). The study also considers the mediating role of pro-environmental behavior (PEB) of employees and the moderating role of altruistic values (ALT). A hypothesized model was developed, which was validated by employing the structural equation modeling technique. The empirical results confirmed that CSR, directly and indirectly (through PEB), positively induces the ENP of a hotel enterprise. Whereas the conditional indirect role of ALT was also found significant. The study offers different implications for theory and practice, among which one important takeaway for the hotel sector is to realize the importance of employees to spur ENP of a hotel enterprise through their eco-friendly behavior. At the same time, the current work also advances the theory by highlighting the moderating role of ALT between the indirect relationship of CSR and ENP.
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Affiliation(s)
- Bilal Ahmed
- School of Management, Zhejiang University of Technology, Hangzhou, China
| | - Hongming Xie
- School of Management, Zhejiang University of Technology, Hangzhou, China
- School of Management, Guangzhou University, Guangzhou, China
| | - Malik Zia-Ud-Din
- Faculty of Law, Islamia University of Bahawalpur, Bahawalpur, Pakistan
| | - Muhammad Zaheer
- Faculty of Management, Virtual University of Pakistan, Lahore, Pakistan
| | - Naveed Ahmad
- Department of Business Administration, Lahore Leads University, Lahore, Pakistan
| | - Manman Guo
- School of Management, Guangzhou University, Guangzhou, China
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The effect of corporate social responsibility on unethical pro-organizational behavior: the mediation of moral identity and moderation of supervisor-employee value congruence. CURRENT PSYCHOLOGY 2022. [DOI: 10.1007/s12144-022-02722-x] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/03/2022]
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12
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Employee-level consequences of perceived internal and external CSR: decoding the moderation and mediation paths. SOCIAL RESPONSIBILITY JOURNAL 2021. [DOI: 10.1108/srj-02-2021-0053] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This paper aims to examine whether and how internal and external typologies of corporate social responsibility (CSR) and employees’ CSR participation (CSRP) differentially impact organizational citizenship behavior (OCB) and turnover intentions (TI), mediated by meaningful work (MW) and affective commitment (AC) and moderated by CSR motive attributions.
Design/methodology/approach
Bootstrapped structural equation modeling using AMOS and mediation and moderation analysis using Hayes’ Process macro in SPSS are performed on a sample of 193 employees from diverse industries in India.
Findings
The CSR-work outcomes relationship is rather multifaceted. Internal CSR (ICSR) and CSRP directly promote the meaningfulness of work and AC. Further, all three kinds of CSR (ICSR, external CSR (ECSR) and CSRP) influence work behaviors (OCB and TI) sequentially via MW and AC. Intrinsic (extrinsic) CSR attributions strengthen (weaken) the positive effect of ECSR on MW. Nevertheless, the conditional indirect effects could not be established, warranting further investigation.
Practical implications
The management must elevate employees’ CSR awareness allowing them to partake in the planning and execution of CSR programs that are authentic, righteous and seamlessly unified with core business activities to nurture work meaningfulness and positive employee attitudes and behaviors.
Originality/value
This is the foremost study that involves a bibliometric analysis of employee-based CSR research and a systematic meta-analytic review of the relationship between CSR and meaningfulness from employees’ perspectives. The present study is novel as it divulges an integrative framework about how employees’ CSR perceptions, participation/volunteering and attributions collectively influence the work outcomes at three levels (namely, cognitive, attitudinal and behavioral), drawing on sensemaking, needs and justice-based views, social identity, social exchange and attribution theories. Thus, new nuances are added to extant micro-CSR literature.
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