Wan X, He R, Zhang G, Zhou J. Employee engagement and open service innovation: The roles of creative self-efficacy and employee innovative behaviour.
Front Psychol 2022;
13:921687. [PMID:
36118444 PMCID:
PMC9481274 DOI:
10.3389/fpsyg.2022.921687]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/16/2022] [Accepted: 08/01/2022] [Indexed: 11/23/2022] Open
Abstract
Improving the innovation ability of organizations is the focal point of management study. This paper puts forward that innovative self-efficacy and employees' innovative behaviour are continuous mediating variables, and discusses the influence mechanism of employees' involvement and open service innovation from the individual factor level. In this study, a sample of 103 employees from travel companies was used to examine the hypothesis. The results show that employee engagement is positively related to open service innovation. Innovative self-efficacy plays a completely intermediary role between employee engagement and employee innovative behaviour; Creative self-efficacy and employees' innovative behaviour play a continuous intermediary role between employees' engagement and open service innovation. The results of this study will eventually help enterprises to carry out service innovation behaviour.
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