Towards a New Digital Era: Observing Local E-Government Services Adoption in a Chinese Municipality

Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study

The aging transformation of digital health services faces issues of how to distinguish influencing factors, redesign services, and effectively promote measures and policies. In this study, in-depth interviews were conducted, and grounded theory applied to open coding, main axis coding, and selective coding to form concepts and categories. Trajectory equifinality modeling clarified the evolution logic of digital transformation. Based on the theory of service ecology, a digital health service aging model was constructed from the “macro–medium–micro” stages and includes governance, service, and technology transformation paths. The macro stage relies on organizational elements to promote the institutionalization of management and guide the transformation of governance for value realization, including the construction of three categories: mechanism, indemnification, and decision-making. The meso stage relies on service elements to promote service design and realize service transformation that is suitable for aging design, including the construction of three categories: organization, resources, and processes. The micro stage relies on technical elements to practice experiencing humanization, including the construction of three categories: target, methods, and evaluation. These results deepen the understanding of the main behaviors and roles of macro-organizational, meso-service, and micro-technical elements in digital transformation practice and have positive significance for health administrative agencies to implement action strategies.

A Review of Digital Era Governance Research in the First Two Decades: A Bibliometric Study

The emergence of digital technologies has profoundly affected and transformed almost every aspect of societal relations. These impacts have also reached public administration, including its governance. Digital technologies’ rise has paved the way for the surfacing of a new public governance model called the Digital Era Governance (DEG) model (often referred to as e-government, digital government, e-governance, or digital governance) in which digital technologies play a central role. Therefore, the main aim of this paper is to provide a comprehensive and in-depth examination of DEG research over the past two decades. Bibliometric analysis is based on the Scopus database that contains 9175 documents published between 2001 and 2020. In this context, several established and innovative bibliometric approaches are applied. The results reveal the growth of DEG research over the last two decades, especially in recent years, as accelerated by several of the most relevant documents published in reputable journals such as Government Information Quarterly. Most DEG research has been conducted in Anglo-Saxon countries, as confirmed while examining the most relevant authors’ affiliations and collaborations. The results also indicate that DEG has advanced from conventional public services to citizen-oriented e-services by including citizens’ participation and, most recently, even to smart services by facilitating emerging and disruptive technologies. The findings add to the stock of scientific knowledge and support the evidence-based policymaking needed to successfully pursue a sustainable future.

Citizens' information behavior in relation to electronic-government services: a systematic review

Purpose

Government information and services are increasingly delivered online through the Internet or other digital means. To benefit citizens, such electronic government (e-government) must be incorporated in their government-related information behavior. This study reviews citizens' information behavior in relation to e-government.

Design/methodology/approach

Following procedures for systematic reviews, this study reviews 53 papers about citizens' e-government information behavior.

Findings

The review finds that citizens (1) employ a rich set of quality, accessibility and non-utilitarian criteria in their perception of e-government; (2) use e-government in combination with offline channels; (3) choose channels on the basis of demographic and situational factors; (4) make frequent use of interpersonal sources and (5) may or may not achieve the intended outcome of their e-government information behavior. E-government information behavior has a lot in common with information behaviors in other domains, but it also accentuates certain facets of information behavior, such as the simultaneous use of multiple channels. In addition, mixed findings are common.

Research limitations/implications

Interpersonal sources, both lay and professional, are integral to citizens' e-government information behavior. Yet, theoretical frameworks for understanding information behavior tend to focus on the individual citizen.

Practical implications

On its own, e-government is most suited for simpler problems. More complex problems require an information behavior that combines e-government with interpersonal sources.

Originality/value

E-government shapes how citizens satisfy their government-related information needs. This study provides an overview of the otherwise scattered research on this information behavior.

Managing urban citizens' panic levels and preventive behaviours during COVID-19 with pandemic information released by social media

Reducing citizens' panic and promoting their preventive behaviours are critical parts of pandemic management for the government. However, the effects of pandemic information types (daily statistical vs. detailed case information) and sources (official vs. unofficial social media accounts) on the psychological states and behaviours of urban citizens need to be explored further. Furthermore, the heterogeneity of these effects for citizens from areas with different epidemic levels also needs further investigation. Therefore, we conducted a survey during the COVID-19 outbreak in mainland China in March 2020, and 1298 urban citizens (592 from Wuhan) offered reliable data. Results of linear regression analysis indicated that non-Wuhan urban citizens who were more concerned about detailed case information (e.g., patients' movement paths) exhibited more preventive behaviours than those concerned about daily statistical information (e.g., case numbers) and did not show higher panic levels. Additionally, regarding social media information sources, unofficial social media caused both Wuhan and non-Wuhan urban citizens to have higher levels of panic than official media but had no significant impacts on their preventive behaviours. These findings contribute to urban management through the discovery of the effects of different information types and social media information sources on urban citizens during pandemics.

The Role of E-Governance in Combating COVID-19 and Promoting Sustainable Development: A Comparative Study of China and Pakistan

This study’s aim is to investigate the role of e-governance in combating COVID-19 by integrating the implications of the China–Pakistan Economic Corridor (CPEC). We discuss and analyze the E-Government Development Index (EGDI) reports and rankings issued by the United Nations and big data implications during the COVID-19 pandemic. We used the Origin-pro 2018 application for the analysis and discussion. Overall, China’s EGDI ranking has improved from 74 to 65 out of 193 countries, while Pakistan’s ranking has gradually declined from 137 to 148. 5G and other big data technology and e-governance implications have helped to combat the COVID-19 pandemic. In this pandemic scenario, sustainable socioeconomic development in Pakistan needs significant improvement, similar to what has been done by China. We conclude that CPEC can help combat the COVID-19 pandemic because both countries are working together to mitigate social and economic problems. Pakistan should adapt and learn from the Government of China’s experience of successful and proficient e-governance model of technological advancement. This effort will ensure successful CPEC regional extension and help combat the COVID-19 pandemic to ensure Pakistan’s sustainable development.

Analysis of international practice in the development and implementation of public administration digital platforms

Implementation of the task of creating a digital platform for a full-featured system of information and analytical support for public administration at the federal, regional and municipal levels, requires a lot of resources and serious expertise.

In this regard, the subject of the study was the experience and trends in the construction and operation of digital platforms for state and public administration. The aim of the paper was to summarize the international practice of creating, operating and developing digital public administration platforms. As part of the study, the authors carry out a systematic, content and comparative analysis of various sources: regulatory documents, scientific papers, analytical materials of a number of international organizations, etc.

The article presents the results of a study of world experience in the application of various tools to support e-government and support digital governance platforms. The authors describe global trends in the use of information and communication technologies to support public administration. The paper presents a list of general principles for the operation of digital platforms, gives the results of the analysis on the compliance with these principles of the state digital platform of the European Union, highlights its distinctive properties.

The article forms proposals and development directions, based on the results and available studies on the development and promotion of digital management platforms, that can help accelerate the spread of digital transformation of public administration in the Russian Federation. The results of the study can be applied to identify the potential of the existing platform, its strengths and weaknesses, including in the context of the possibilities of developing the process of digital transformation of governance, as well as effectively moving towards the formation of the digital platform of public administration in the Russian Federation.

Linking Smart Governance to Future Generations: A Study on the Use of Local E-Government Service among Undergraduate Students in a Chinese Municipality

Due to the advanced technologies, governments today are facing more challenges in the governance field than ever before. One of the serious issues is how to develop relationships with younger generations. As a purpose of smart governance, sustainability emphasizes the responsibility of government for building a stable association with future generations. This study is devoted to promoting sustainability in the smart governance field through e-government services. It seeks to understand the situation of local e-government use in a special group of future generations: undergraduate students. In order to achieve this objective, this research conducts a case study in Chongqing, the only inland municipality in China. Drawing upon data from a sample of 1046 respondents in 2019, the findings reveal that the way to interact with the government via e-government is by receiving a wide range of undergraduate students at the local level. In this sense, the role of e-government in linking government and younger generations is larger and more significant than previously estimated. Additionally, the results witness a rise of social media in e-government services among younger generations. Based on all these findings, it offers practical suggestions for the future development of e-government services in China.