A Pilot Study Conducting Online Think Aloud Qualitative Method during Social Distancing: Benefits and Challenges

Are the content and usability of a new direct observation tool adequate for assessing competency in delivering person-centred care: a think-aloud study with patients and healthcare professionals in Sweden

OBJECTIVE

To evaluate the content and usability of a new direct observation tool for assessing competency in delivering person-centred care based on the Gothenburg Centre for Person-Centred Care (gPCC) framework.

DESIGN

This is a qualitative study using think-aloud techniques and retrospective probing interviews and analyzed using deductive content analysis.

SETTING

Sessions were conducted remotely via Zoom with participants in their homes or offices.

PARTICIPANTS

11 participants with lengthy experience of receiving, delivering and/or implementing gPCC were recruited using purposeful sampling and selected to represent a broad variety of stakeholders and potential end-users.

RESULTS

Participants generally considered the content of the four main domains of the tool, that is, person-centred care activities, clinician manner, clinician skills and person-centred care goals, to be comprehensive and relevant for assessing person-centred care in general and gPCC in particular. Some participants pointed to the need to expand person-centred care activities to better reflect the emphasis on eliciting patient resources/capabilities and psychosocial needs in the gPCC framework. Think-aloud analyses revealed some usability issues primarily regarding difficulties or uncertainties in understanding several words and in using the rating scale. Probing interviews indicated that these problems could be mitigated by improving written instructions regarding response options and by replacing some words. Participants generally were satisfied with the layout and structure of the tool, but some suggested enlarging font size and text spacing to improve readability.

CONCLUSION

The tool appears to satisfactorily cover major person-centred care activities outlined in the gPCC framework. The inclusion of content concerning clinician manner and skills was seen as a relevant embellishment of the framework and as contributing to a more comprehensive assessment of clinician performance in the delivery of person-centred care. A revised version addressing observed content and usability issues will be tested for inter-rater and intra-rater reliability and for feasibility of use in healthcare education and quality improvement efforts.

Usability study of a smartphone app entitled: Living with Parkinson's disease

Background

Mobile healthcare apps have transformed the healthcare industry and these apps can now be used for educational and preventive purposes, as well as providing valuable information for self-care. Apps related to Parkinson's disease can help from diagnoses to treatment, however the purpose of the app in this study is to inform and to educate.

Objective

To describe user appraisal of the refinement of a Parkinson's Disease app through a technical evaluation by researchers in the technological area of Human-computer Interaction HCI and usability from the perspective of the end user.

Methods

Technological development research of heuristic evaluation and user experience study carried out for usability testing, where the profile of users were surveyed and usability was evaluated by HCI researchers and end users.

Results

Parkinsonians with a recent diagnosis showed the greatest interest in the app. The final version of the app was ready after modifications proposed by experts and users. The app achieved an excellent usability rating, when rated on the Brooke scale in regard to user evaluation.

Conclusion

Structured strategies to promote greater adherence contribute to increased usability, and may allow for greater autonomy in care and early identification of symptoms.