Examining Different Factors in Web-Based Patients' Decision-Making Process: Systematic Review on Digital Platforms for Clinical Decision Support System

Development and Implementation of Digital Diagnostic Algorithms for Neonatal Units in Zimbabwe and Malawi: Development and Usability Study

BACKGROUND

Despite an increase in hospital-based deliveries, neonatal mortality remains high in low-resource settings. Due to limited laboratory diagnostics, there is significant reliance on clinical findings to inform diagnoses. Accurate, evidence-based identification and management of neonatal conditions could improve outcomes by standardizing care. This could be achieved through digital clinical decision support (CDS) tools. Neotree is a digital, quality improvement platform that incorporates CDS, aiming to improve neonatal care in low-resource health care facilities. Before this study, first-phase CDS development included developing and implementing neonatal resuscitation algorithms, creating initial versions of CDS to address a range of neonatal conditions, and a Delphi study to review key algorithms.

OBJECTIVE

This second-phase study aims to codevelop and implement neonatal digital CDS algorithms in Malawi and Zimbabwe.

METHODS

Overall, 11 diagnosis-specific web-based workshops with Zimbabwean, Malawian, and UK neonatal experts were conducted (August 2021 to April 2022) encompassing the following: (1) review of available evidence, (2) review of country-specific guidelines (Essential Medicines List and Standard Treatment Guidelinesfor Zimbabwe and Care of the Infant and Newborn, Malawi), and (3) identification of uncertainties within the literature for future studies. After agreement of clinical content, the algorithms were programmed into a test script, tested with the respective hospital's health care professionals (HCPs), and refined according to their feedback. Once finalized, the algorithms were programmed into the Neotree software and implemented at the tertiary-level implementation sites: Sally Mugabe Central Hospital in Zimbabwe and Kamuzu Central Hospital in Malawi, in December 2021 and May 2022, respectively. In Zimbabwe, usability was evaluated through 2 usability workshops and usability questionnaires: Post-Study System Usability Questionnaire (PSSUQ) and System Usability Scale (SUS).

RESULTS

Overall, 11 evidence-based diagnostic and management algorithms were tailored to local resource availability. These refined algorithms were then integrated into Neotree. Where national management guidelines differed, country-specific guidelines were created. In total, 9 HCPs attended the usability workshops and completed the SUS, among whom 8 (89%) completed the PSSUQ. Both usability scores (SUS mean score 75.8 out of 100 [higher score is better]; PSSUQ overall score 2.28 out of 7 [lower score is better]) demonstrated high usability of the CDS function but highlighted issues around technical complexity, which continue to be addressed iteratively.

CONCLUSIONS

This study describes the successful development and implementation of the only known neonatal CDS system, incorporated within a bedside data capture system with the ability to deliver up-to-date management guidelines, tailored to local resource availability. This study highlighted the importance of collaborative participatory design. Further implementation evaluation is planned to guide and inform the development of health system and program strategies to support newborn HCPs, with the ultimate goal of reducing preventable neonatal morbidity and mortality in low-resource settings.

Influences of governance mechanisms on patients' usage intention: A study on web-based consultation platforms

The study object is the doctor-patient online community, an online health service model with the greatest growth potential during the global COVID-19 pandemic. In the web-based medical market, patients are in a weak position, relying on web-based medical platform operators to ensure medical service quality. Following social exchange theory, this empirical study divides governance mechanisms into three-supervision, reputation, and communication-to determine their influence on online patients willingness to use web-based medical platforms. It also explores the moderating effect of perceived uncertainty on the influence of social exchange and transaction cost theory. A questionnaire survey was conducted to determine online patients' attitudes toward medical service providers including physicians and medical websites. Hierarchical linear regression analysis showed the significant positive effect of the supervision, reputation, and communication mechanisms on online patients' usage willingness. Perceived uncertainty of doctors' behavior has a significant moderating effect on the relationship between the three mechanisms and online patients' usage willingness. Website-perceived uncertainty moderates the relationship between the supervision and reputation mechanisms and online patients' usage willingness. This study provides a reference for improving online patients' usage willingness through the platform governance of Internet medical treatment.

Internal or External Word-of-Mouth (WOM), Why Do Patients Choose Doctors on Online Medical Services (OMSs) Single Platform in China?

(1) Background: Word-of-mouth (WOM) can influence patients' choice of doctors in online medical services (OMSs). Previous studies have explored the relationship between internal WOM in online healthcare communities (OHCs) and patients' choice of doctors. There is a lack of research on external WOM and position ranking in OMSs. (2) Methods: We develop an empirical model based on the data of 4435 doctors from a leading online healthcare community in China. We discuss the influence of internal and external WOM on patients' choice of doctors in OMSs, exploring the interaction between internal and external WOM and the moderation of doctor position ranking. (3) Results: Both internal and external WOM had a positive impact on patients' choice of doctors; there was a significant positive interaction between internal and third-party generated WOM, but the interaction between internal and relative-generated WOM, and the interaction between internal and doctor-generated WOM were both nonsignificant. The position ranking of doctors significantly enhanced the impact of internal WOM, whereas it weakened the impact of doctor recommendations on patients' choice of doctors. (4) The results emphasize the importance of the research on external WOM in OMSs, and suggest that the moderation of internal WOM may be related to the credibility and accessibility of external WOM, and the impact of doctor position ranking can be explained by information search costs.

A Genomic Information Management System for Maintaining Healthy Genomic States and Application of Genomic Big Data in Clinical Research

Improvements in next-generation sequencing (NGS) technology and computer systems have enabled personalized therapies based on genomic information. Recently, health management strategies using genomics and big data have been developed for application in medicine and public health science. In this review, I first discuss the development of a genomic information management system (GIMS) to maintain a highly detailed health record and detect diseases by collecting the genomic information of one individual over time. Maintaining a health record and detecting abnormal genomic states are important; thus, the development of a GIMS is necessary. Based on the current research status, open public data, and databases, I discuss the possibility of a GIMS for clinical use. I also discuss how the analysis of genomic information as big data can be applied for clinical and research purposes. Tremendous volumes of genomic information are being generated, and the development of methods for the collection, cleansing, storing, indexing, and serving must progress under legal regulation. Genetic information is a type of personal information and is covered under privacy protection; here, I examine the regulations on the use of genetic information in different countries. This review provides useful insights for scientists and clinicians who wish to use genomic information for healthy aging and personalized medicine.

Examining the Determinants of Patient Perception of Physician Review Helpfulness across Different Disease Severities: A Machine Learning Approach

(1) Background. Patients are increasingly using physician online reviews (PORs) to learn about the quality of care. Patients benefit from the use of PORs and physicians need to be aware of how this evaluation affects their treatment decisions. The current work aims to investigate the influence of critical quantitative and qualitative factors on physician review helpfulness (RH). (2) Methods. The data including 45,300 PORs across multiple disease types were scraped from Healthgrades.com. Grounded on the signaling theory, machine learning-based mixed methods approaches (i.e., text mining and econometric analyses) were performed to test study hypotheses and address the research questions. Machine learning algorithms were used to classify the data set with review- and service-related features through a confusion matrix. (3) Results. Regarding review-related signals, RH is primarily influenced by review readability, wordiness, and specific emotions (positive and negative). With regard to service-related signals, the results imply that service quality and popularity are critical to RH. Moreover, review wordiness, service quality, and popularity are better predictors for perceived RH for serious diseases than they are for mild diseases. (4) Conclusions. The findings of the empirical investigation suggest that platform designers should design a recommendation system that reduces search time and cognitive processing costs in order to assist patients in making their treatment decisions. This study also discloses the point that reviews and service-related signals influence physician RH. Using the machine learning-based sentic computing framework, the findings advance our understanding of the important role of discrete emotions in determining perceived RH. Moreover, the research also contributes by comparing the effects of different signals on perceived RH across different disease types.