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Narayan AK, Boone N, Monga N, McFarlane N, Mango VL, Seifert M, Smith A, Woods RW, Weissman IA. Fostering Organizational Excellence through Inclusive Leadership: Practical Guide for Radiology Leaders. Radiographics 2024; 44:e230162. [PMID: 39146206 DOI: 10.1148/rg.230162] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 08/17/2024]
Abstract
Inclusive leadership styles value team members, invite diverse perspectives, and recognize and support the contributions of employees. The authors provide guidance to radiology leaders interested in developing inclusive leadership skills and competencies to improve workforce recruitment and retention and unlock the potential of a rapidly diversifying health care workforce. As health care organizations look to attract the best and brightest talent, they will be increasingly recruiting millennial and Generation Z employees, who belong to the most diverse generations in American history. Additionally, radiology departments currently face critical workforce shortages in radiologists, radiology technicians, staff, and advanced practice providers. In the context of these shortages, the costs of employee turnover have emphasized the need for radiology leaders to develop leadership behaviors that promote recruitment and retention. Radiology department leaders who perceive and treat valued employees as replaceable commodities will be forced to deal with the extremely high costs associated with recruitment and training, decreased morale, and increased burnout. The authors review inclusive versus exclusive leadership styles, describe key attributes and skills of inclusive leaders, provide radiology leaders with concrete methods to make their organizations more inclusive, and outline key steps in change management. By adopting and implementing inclusive leadership strategies, radiology groups can position themselves to succeed in rapidly diversifying health care environments. ©RSNA, 2024 See the invited commentary by Siewert in this issue.
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Affiliation(s)
- Anand K Narayan
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Nicole Boone
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Natasha Monga
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Natasha McFarlane
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Victoria L Mango
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Mark Seifert
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Artell Smith
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Ryan W Woods
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
| | - Ian A Weissman
- From the Department of Radiology, University of Wisconsin-Madison School of Medicine and Public Health, 600 Highland Ave, F6/178C, Madison, WI 53792-3252 (A.K.N., N.B., R.W.W.); Memorial Sloan Kettering Cancer Center, New York, NY (N. Monga, V.L.M.); Medical College of Wisconsin, Milwaukee, Wis (N. McFarlane); University of Wisconsin-Madison School of Business, Madison, Wis (M.S., A.S.); and Clement J. Zablocki Veterans Affairs Medical Center, Milwaukee, Wis (I.A.W.)
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He J, Zaman U. Sustainable sojourns: Fostering sustainable hospitality practices to meet UN-SDGs. PLoS One 2024; 19:e0307469. [PMID: 39046964 PMCID: PMC11268582 DOI: 10.1371/journal.pone.0307469] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/29/2023] [Accepted: 07/06/2024] [Indexed: 07/27/2024] Open
Abstract
This research discusses the significance of environmental transformational leadership (ENTL) in the creation of energy-saving sustainable behaviors (EESB) among employees in the tourism and hospitality sector of China. The method is consequently a quantitative analysis, where the mediating effect of green intrinsic motivation (GNIM) and green passion (GRP), and the moderating role of green altruism (GNA) are examined to understand their influence on the relationship between ENTL and EESB. The data were gathered from multiple hotels in major Chinese cities, with the use of a structured questionnaire. The study shows that ENTL has significant effect on EESB, with GNIM and GRP serving as mediating factors. In addition, GNA was shown to have been able to boost the effects that ENTL has on these mediators. The findings are indicative of the vital role of leadership in promoting responsible practices within the tourism and hospitality sector, and towards the attainment of the UN Sustainable Development Goals. This research not only fills the gaps in the existing literature that primarily focuses on developed economies but also provides policy makers and business leaders with practical solutions for enhancing the sustainability in emerging economies.
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Affiliation(s)
- Jing He
- School of Culture and Tourism, Shanxi Finance & Taxation College, Taiyuan, China
| | - Umer Zaman
- Endicott College of International Studies, Woosong University, Daejeon, Republic of Korea
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Meng Z, Bhatti SM, Naveed RT, kanwal S, Adnan M. Green sustainability in the hotel sector: The role of CSR, intrinsic green motivation, and personal environmental norms. PLoS One 2024; 19:e0295850. [PMID: 38935798 PMCID: PMC11210877 DOI: 10.1371/journal.pone.0295850] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/08/2023] [Accepted: 11/30/2023] [Indexed: 06/29/2024] Open
Abstract
In the context of the United Nations Sustainable Development Goals (UN-SDGs), this study accentuates the role of the tourism and hospitality sector in promoting sustainability. The primary purpose is to unravel the relationship between corporate social responsibility (CSR) and energy-specific sustainable behavior of employees (ESBE), with particular emphasis on the mediating roles of green intrinsic motivation and personal environmental norms. Utilizing a three-wave data collection approach, we secured 325 valid responses from sector employees at various levels (manager-non managers) and applied Structural Equation Modeling through the SMART-PLS tool to assess the hypothesized relationships. The findings highlight a pronounced interconnection between CSR, ESBE, and the designated mediating variables. These results not only augment the academic literature by illustrating the psychological underpinnings bridging CSR to ESBE, but also equip the tourism and hospitality industry with actionable insights. Through informed CSR initiatives aligned with employee values, the sector can galvanize sustainable behaviors and create business models that resonate with the aspirations of the UN-SDGs, pointing the way to a more sustainable industry.
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Affiliation(s)
- Zhihong Meng
- General Education Department, Hebel Tourism College, Chengde, China
| | - Saad Mahmood Bhatti
- Institute of Business and Management (IB&M), University of Engineering and Technology (UET), Lahore, Pakistan
- Graduate School of Business (GSB), Universiti Kebangsaan Malaysia (UKM), Selangor, Malaysia
| | - Rana Tahir Naveed
- Division of Management and Administrative Sciences, University of Education (UE) Business School, University of Education, Lahore, Pakistan
| | - Sara kanwal
- Institute of Business and Management (IB&M), University of Engineering and Technology (UET), Lahore, Pakistan
- Graduate School of Business (GSB), Universiti Kebangsaan Malaysia (UKM), Selangor, Malaysia
| | - Mohammad Adnan
- Business and Management Department, SBS Swiss Business School, Kloten, Switzerland
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Abstract
OBJECTIVE In an increasingly competitive healthcare climate, ensuring an innovative nursing workforce is essential for organizational success and survival. BACKGROUND The authors aimed to evaluate the literature examining the association between leadership styles and innovative behaviors in the nursing workforce. METHODS A systematic review of articles from 5 databases was conducted from August 2022 to October 2022. RESULTS A total of 21 articles published in the English language were included in the review. This study provides evidence for the vital role of "relationship-oriented" leadership styles in fostering innovative behaviors among nurses. However, more research is needed to examine how "task-oriented" leadership styles contribute to innovativeness in nurses. Twelve mediators linking leadership styles to healthcare workers' innovative behaviors were identified and clustered into motivation-based, relation-based, and affective mediators. CONCLUSION Organizational strategies to foster relationship-based leadership styles among healthcare leaders are vital to support nurses' innovative behaviors.
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Affiliation(s)
- Leodoro J Labrague
- Author Affiliations: Clinical Assistant Professor (Dr Labrague) and Instructor (Toquero), Marcella Niehoff School of Nursing, Loyola University Chicago, Illinois
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Liu Y, Naveed RT, Kanwal S, Tahir Khan M, Dalain AF, Lan W. Psychology in action: Social media communication, CSR, and consumer behavior management in banking. PLoS One 2023; 18:e0289281. [PMID: 37590276 PMCID: PMC10434941 DOI: 10.1371/journal.pone.0289281] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/14/2023] [Accepted: 07/14/2023] [Indexed: 08/19/2023] Open
Abstract
In today's digitally interconnected world, social media emerges as a powerful tool, offering different opportunities for modern businesses. Not only do organizations use social media for marketing purposes, but they also endeavor to influence consumer psychology and behavior. Although prior studies indicate social media's efficacy in disseminating corporate social responsibility (CSR) communications, there remains a dearth of research addressing the impact of CSR-related messaging from banks on consumers' brand advocacy behavior (CBAB). Our study seeks to bridge this gap, exploring the CSR-CBAB relationship within the banking sector of an emerging economy. Additionally, we investigate the roles of consumers' emotions and values in mediating and moderating their CBAB, introducing two mediating factors, consumer happiness (HP) and admiration (BRAD), and moderating variable altruistic values (ATVL). Data collection involved an adapted questionnaire targeting banking consumers. The structural analysis revealed a positive correlation between a bank's CSR-related social media communications and CBAB. HP and BRAD were identified as mediators in this relationship, while ATVL emerged as a moderator. These findings hold significant theoretical and practical implications. For instance, our research highlights the indispensable role of social media in effectively conveying CSR-related information to banking consumers, subsequently enhancing their advocacy intentions.
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Affiliation(s)
- Yang Liu
- School of literature and journalism, Xihua University, Sichua, Chengdu, China
| | - Rana Tahir Naveed
- Division of Management and Administrative Sciences, University of Education (UE) Business School, University of Education, Lahore, Pakistan
| | - Sara Kanwal
- Institute of Business and Management (IB&M), University of Engineering and Technology (UET), Lahore, Pakistan
- Graduate School of Business (GSB), Universiti Kebangsaan Malaysia (UKM), Selangor, Malaysia
| | - Muhammad Tahir Khan
- Division of Management and Administrative Sciences, University of Education (UE) Business School, University of Education, Lahore, Pakistan
| | - Ali F. Dalain
- Department of Human resource Management, College of Business Administration, University of Jeddah, Jeddah, Saudi Arabia
| | - Wei Lan
- Chongqing Vocational Institute of Engineering, Chongqing, China
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Ahmad N, Ahmad A, Siddique I. Responsible Tourism and Hospitality: The Intersection of Altruistic Values, Human Emotions, and Corporate Social Responsibility. ADMINISTRATIVE SCIENCES 2023. [DOI: 10.3390/admsci13040105] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 04/07/2023] Open
Abstract
The burgeoning tourism and hospitality industry is plagued by numerous challenges that pose significant hurdles to its long-term success and sustainability. These challenges encompass a range of factors, including fierce competitive convergence, rapid obsolescence of innovative strategies, and the relentless pursuit of ever-greater competitiveness in the marketplace. In such a service-oriented industry, where customer satisfaction is the sine qua non of success, the role of corporate social responsibility (CSR) in shaping consumer attitudes and behavior cannot be overstated. Despite this, the empirical evidence on the impact of CSR on brand advocacy behavior among hospitality consumers (BADB) remains somewhat underdeveloped and incomplete. In light of this knowledge gap, the basic objective of our study is to examine the complex interplay between CSR and BADB in the context of a developing country’s hospitality sector. The authors place a particular emphasis on the mediating role of consumer emotions and the moderating influence of altruistic values (ALVS) in shaping this relationship. Through rigorous empirical analysis, the authors demonstrate that CSR positively and significantly impacts BADB, with consumer engagement (CENG) serving as a crucial mediating variable that facilitates this relationship. These findings have significant theoretical and practical implications for the tourism and hospitality industry. Specifically, the authors show that the judicious deployment of CSR initiatives in a hospitality context can foster a positive behavioral psychology among consumers and, in turn, enhance their advocacy intentions towards the brand. This underscores the importance of carefully crafted CSR strategies to secure a competitive advantage in this dynamic and rapidly evolving sector.
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Affiliation(s)
- Naveed Ahmad
- Faculty of Management Sciences, University of Central Punjab, Lahore 54000, Pakistan
| | - Aqeel Ahmad
- Faculty of Management Sciences, University of Central Punjab, Lahore 54000, Pakistan
| | - Irfan Siddique
- Faculty of Management Sciences, University of Central Punjab, Lahore 54000, Pakistan
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Liu Y, Cherian J, Ahmad N, Han H, de Vicente-Lama M, Ariza-Montes A. Internal Corporate Social Responsibility and Employee Burnout: An Employee Management Perspective from the Healthcare Sector. Psychol Res Behav Manag 2023; 16:283-302. [PMID: 36761414 PMCID: PMC9904231 DOI: 10.2147/prbm.s388207] [Citation(s) in RCA: 4] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/15/2022] [Accepted: 01/23/2023] [Indexed: 02/05/2023] Open
Abstract
Purpose The issue of burnout has been identified as one of the most pressing challenges in organizational management, impacting the ability of an organization to succeed as well as employee productivity. In the healthcare industry, burnout is particularly prevalent. Burnout has received increasing attention from scholars, and different models have also been proposed to address this issue. However, burnout is on the rise in healthcare, especially in developing countries, indicating the need for more research on how to mitigate burnout. Research indicates that internal corporate social responsibility (ICSR) has a significant impact on employee behavior. However, little attention has been paid to exploring how ICSR might effectively reduce healthcare burnout. This study aims to investigate how ICSR and employee burnout are related in the healthcare sector of a developing country. In addition, we tested how subjective well-being and resilience mediate and moderate the effect of ICSR on employee burnout. Methods Data were collected from 402 healthcare employees working in different hospitals in Pakistan. In our study, we used a self-administered questionnaire as a data collection instrument. We have adapted the items in this survey from reliable and already published sources. Data collection was carried out in three waves. Results Hypotheses were evaluated using structural equation modeling (SEM). Software such as IBM-SPSS and AMOS were used for this purpose. ICSR significantly reduces healthcare employees' burnout, according to the results of the structural analysis. The relationship between ICSR and burnout was also found to be mediated by subjective well-being, and resilience moderated the relationship between ICSR and subjective well-being. Findings In light of our findings, hospitals can take some important steps to resolve the problem of burnout. The study specifically stresses the importance of ICSR as a contextual organizational resource for preventing burnout among healthcare employees.
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Affiliation(s)
- Yun Liu
- Henan University of Economics and Law, Zhengzhou, People’s Republic of China
| | - Jacob Cherian
- College of Business, Abu Dhabi University, Abu Dhabi, 59911, United Arab Emirates
| | - Naveed Ahmad
- Department of Management Sciences, Faculty of Management, Virtual University of Pakistan, Lahore, 54000, Pakistan,Faculty of Management Sciences, University of Central Punjab, Lahore, 54000, Pakistan
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, 143-747, Korea,Correspondence: Heesup Han, Email
| | - Marta de Vicente-Lama
- Department of Financial Economics and Accounting, Universidad Loyola Andalucía, Córdoba, 14004, Spain
| | - Antonio Ariza-Montes
- Social Matters Research Group, Universidad Loyola Andalucía, Córdoba, 14004, Spain
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Li Z, Sial MS, Wu H, Căpușneanu S, Barbu CM. The Role of CSR Information on Social Media to Promote the Communicative Behavior of Customers: An Emotional Framework Enriching Behavioral Sciences Literature. Behav Sci (Basel) 2023; 13:126. [PMID: 36829355 PMCID: PMC9952597 DOI: 10.3390/bs13020126] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 12/12/2022] [Revised: 01/20/2023] [Accepted: 01/30/2023] [Indexed: 02/05/2023] Open
Abstract
Studies have shown that an organization's corporate social responsibility (CSR) activities affect customer behaviors such as loyalty and satisfaction. In spite of this, the role of social media in informing customers about a brand's CSR activities and in fostering customer advocacy behavior (CADB) has been underexplored. To fill this knowledge gap, this study investigates the relationship between the CSR-related communication of a banking organization and CADB. This study also examines how emotions such as customer-company identification (CCI) and gratitude as a mediator and a moderator. Using a self-administered questionnaire (n = 302), we collected data from banking customers. Hypotheses were evaluated by using structural equation modeling, which revealed that CSR positively predicts CADB, whereas there are mediating and moderating functions of CCI and GA. Theoretically, this study highlights the role of human emotions in behavior formation from the standpoint of social media. Practically, this study provides important insights for the banking sector's administrators to realize the important role of CSR communication, using different social networking websites, for converting customers into brand advocates.
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Affiliation(s)
- Zhijuan Li
- Department of Economics and Management, Wuhan University, Wuhan 430072, China
- The Center for Economic Development Research (CEDR), Wuhan University, Wuhan 430072, China
| | - Muhammad Safdar Sial
- Department of Management Sciences, COMSATS University Islamabad, Islamabad 44000, Pakistan
| | - Hualiang Wu
- Audit Department, Wuhan Huazhong University of Science and Technology Asset Management Co., Ltd., Wuhan 430072, China
| | - Sorinel Căpușneanu
- Department of Economic Sciences, Titu Maiorescu University, 004042 Bucharest, Romania
| | - Cristian-Marian Barbu
- Faculty of Management-Marketing, Artifex University of Bucharest, 060754 Bucharest, Romania
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Ahmad N, Ullah Z, Ryu HB, Ariza-Montes A, Han H. From Corporate Social Responsibility to Employee Well-Being: Navigating the Pathway to Sustainable Healthcare. Psychol Res Behav Manag 2023; 16:1079-1095. [PMID: 37041962 PMCID: PMC10083008 DOI: 10.2147/prbm.s398586] [Citation(s) in RCA: 3] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2022] [Accepted: 03/27/2023] [Indexed: 04/13/2023] Open
Abstract
Purpose Despite extensive research on the impact of corporate social responsibility (CSR) on employee outcomes, only limited research has been conducted to investigate the impact of CSR on healthcare employees' burnout (BUO). Additionally, the underlying mechanism by which CSR may reduce BUO has not been fully understood. In order to fill these gaps, we explored the relationship between CSR and BUO, as well as the possible mediating effects of subjective wellbeing (SW) and compassion (CM). Also, employee admiration (AM) was examined as a moderating factor. Methods The study utilized a questionnaire to collect data, which was distributed using the paper-pencil method. A total of 335 healthcare employees, including nurses, doctors, paramedics, and general administration, participated in the study. Specifically, we focused on the healthcare segment of Pakistan. A survey was conducted to assess participants' perceptions of CSR practices, BUO, AM, SW, and CM within their organizations. The questionnaire consisted of several standardized scales validated in previous research. Results We investigated the relationship between CSR and BUO using the AMOS software. BUO was negatively associated with CSR, suggesting that organizations with strong CSR practices may be able to reduce employee burnout. Moreover, the relationship between CSR and BUO was mediated by both subjective wellbeing (SW) and compassion (CM), revealing how CSR may impact employee burnout. Furthermore, we found that employee admiration (AM) buffered the relationship between CSR and BUO. Findings BUO is a growing concern among healthcare professionals and has the potential to negatively impact the quality of patient care, staff morale, and, ultimately, the success of healthcare organizations. BUO in healthcare settings can be effectively addressed by implementing CSR strategies. Effective CSR strategies should be implemented in a meaningful way to employees and provide them with opportunities to engage in activities that align with their values and interests.
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Affiliation(s)
- Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore, 54000, Pakistan
- Faculty of Management Sciences, University of Central Punjab, Lahore, 54000, Pakistan
| | - Zia Ullah
- Leads Business School, Lahore Leads University, Lahore, 54000, Pakistan
| | - Hyungseo Bobby Ryu
- Foodservice & Culinary Art, Department of the College of Health Sciences, Kyungnam University, Changwon-si, Gyeongsangnam-do, Republic of Korea
- Correspondence: Hyungseo Bobby Ryu; Heesup Han, Email ;
| | | | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea
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Huang S, Hai X, Adam NA, Fu Q, Ahmad A, Zapodeanu D, Badulescu D. The Relationship between Corporate Social Responsibility on Social Media and Brand Advocacy Behavior of Customers in the Banking Context. Behav Sci (Basel) 2022; 13:32. [PMID: 36661604 PMCID: PMC9854506 DOI: 10.3390/bs13010032] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/14/2022] [Revised: 12/15/2022] [Accepted: 12/23/2022] [Indexed: 12/31/2022] Open
Abstract
This research study aims to investigate the relationship between corporate social responsibility (CSR)-related communication on social media and brand advocacy behavior of retail banking customers in a developing country. This study also proposes a dual mediating mechanism of customer engagement and customer-company identification in the above-proposed relationship. The data were collected from retail banking customers with the help of a self-administered questionnaire (n = 356). To test the hypothesized relationships, a theoretical model was developed in this study. For hypothesis testing, we used the structural equation modeling (SEM) technique in AMOS software. The empirical analysis results confirmed our theoretical assumption that the manifestation of CSR-related communication on social media by a bank significantly influenced the advocacy behavior of retail banking customers. Our study also confirmed the mediating function of customer engagement and customer-company identification. The findings of this study offer different implications for the banking sector. For example, our study highlights the critical role of CSR-related communication on social media for meaningful customer-brand relationships by promoting the advocacy behavior of customers.
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Affiliation(s)
- Shijiao Huang
- School of Intercultural Studies, Jiangxi Normal University, Nanchang 330022, China
| | - Xu Hai
- Graduate School of Business, Universitiy Tun Abdul Razak, Kuala Lumpur 50400, Malaysia
| | - Nawal Abdalla Adam
- Department of Business Administration, College of Business & Administration, Princess Nourah Bint Abdulrahman University, Riyadh 11671, Saudi Arabia
| | - Qinghua Fu
- Department of Business Administration, Moutai Institute, Zunyi 563000, China
| | - Aqeel Ahmad
- Faculty of Management Sciences, University of Central Punjab, Lahore 54000, Pakistan
| | - Daniela Zapodeanu
- Department of Finance and Accountancy, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
| | - Daniel Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
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Zhang H, Omhand K, Li H, Ahmad A, Samad S, Gavrilut D, Badulescu D. Corporate Social Responsibility and Energy-Related Pro-Environmental Behaviour of Employees in Hospitality Industry. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:16141. [PMID: 36498214 PMCID: PMC9735873 DOI: 10.3390/ijerph192316141] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 11/03/2022] [Revised: 11/28/2022] [Accepted: 11/28/2022] [Indexed: 06/17/2023]
Abstract
Tourism and hospitality are at a crossroads. The growth and developmental potential of these industries indicate the economic benefits for an associated nation at one end. However, the environmental issues related to tourism and hospitality create challenges for the administration at another end. In most cases, a sheer amount of carbon emission in hospitality lies with energy consumption, especially electrical energy. However, past studies on environmental management have mainly focused on the supply side of energy (production) and left the terrain of the demand side (consumption by individuals) unattended. Recently, behavioral scientists have indicated that corporate social responsibility (CSR) actions of a firm can promote sustainable behavior among individuals, including employees. We tend to spark this discussion from an energy consumption perspective by investigating the relationship between CSR and energy-related pro-environmental behavior of employees (EPB) in the hospitality sector of a developing country (Pakistan). To understand the underlying mechanism of this relationship, this study proposes the mediating role of green intrinsic motivation (GIM) and the moderating role of human emotions, e.g., employee admiration (ADM). We developed a theoretical model for which the data were gathered from different hotel employees with the help of a questionnaire. We used structural equation modeling for hypotheses testing. The empirical evidence indicated that CSR significantly predicts EPB, and there is a mediating role of GIM. The study also confirmed that ADM moderates this relationship. The findings of this study will be helpful for hotel administration to understand the profound importance of CSR-based actions to promote energy-related sustainable behavior among employees, e.g., EPB. Other implications for theory and practice have been highlighted in the main text of this draft.
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Affiliation(s)
- Huan Zhang
- Business School, Guangdong Ocean University, Yangjiang 529599, China
| | - Khaoula Omhand
- Business School, Staffordshire University, Leek Road, Stoke-on-Trent ST4 2DF, UK
| | - Huaizheng Li
- School of Marxism, University of International Business and Economics, Beijing 100029, China
| | - Aqeel Ahmad
- Faculty of Management Sciences, University of Central Punjab, Lahore 54000, Pakistan
| | - Sarminah Samad
- Department of Business Administration, College of Business and Administration, Princess Nourah Bint Abdulrahman University, Riyadh 11671, Saudi Arabia
| | - Darie Gavrilut
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
| | - Daniel Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
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Wu Y, Fu Q, Akbar S, Samad S, Comite U, Bucurean M, Badulescu A. Reducing Healthcare Employees' Burnout through Ethical Leadership: The Role of Altruism and Motivation. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:13102. [PMID: 36293679 PMCID: PMC9603704 DOI: 10.3390/ijerph192013102] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 09/23/2022] [Revised: 10/06/2022] [Accepted: 10/10/2022] [Indexed: 06/16/2023]
Abstract
Globally, employee burnout (EBO) is a black swan in healthcare management. Previous organizational management literature shows that EBO was often misunderstood by assuming it as a personal issue. However, the new definition by the World Health Organization (WHO) clearly indicates that EBO is an occupational phenomenon that places responsibility on organizations to manage it. Although recent evidence suggests ethical leadership (ELP) style may be important to mitigate EBO, shockingly, such relationships were not tested in healthcare systems, especially in low- and middle-income countries. Filling this knowledge gap in the existing body of knowledge, this study aimed to investigate the ELP-EBO relationship. To explain the underlying mechanism of how ELP reduces EBO, this study included two psychological factors as a mediator and a moderator: altruism (AL) and intrinsic motivation (IM). The data were obtained from hospital employees via a self-administered questionnaire (n = 289, paper-pencil method). A hypothetical framework was designed and tested for empirical validation through structural equation modeling (SEM). Empirical evidence confirmed that ELP reduces the risk of burnout among hospital employees, and AL mediates this relationship. The results also confirmed the conditional indirect role of IM in the above proposed mediated relationship. This study's outcomes can help hospital administration deal with EBO's epidemic in an ELP framework. Other, different implications have also been discussed in detail.
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Affiliation(s)
- Yushan Wu
- School of Economics and Management, Wuhan University, Wuhan 430072, China
| | - Qinghua Fu
- Department of Business Administration, Moutai Institute, Zunyi 563000, China
| | - Sher Akbar
- Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan
| | - Sarminah Samad
- Department of Business Administration, College of Business and Administration, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia
| | - Ubaldo Comite
- Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy
| | - Mirela Bucurean
- Department of Management-Marketing, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
| | - Alina Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
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13
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Ma Z, Fan M, Ouyang C, Su J, Wu M. Analysis of Concept Construction and Scale Development of Employee Zhengchong Behaviour in Family Firms in Jiangsu Province of China. Psychol Res Behav Manag 2022; 15:2717-2734. [PMID: 36172542 PMCID: PMC9512285 DOI: 10.2147/prbm.s380050] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/25/2022] [Accepted: 09/08/2022] [Indexed: 11/23/2022] Open
Abstract
Purpose Some scholars have explored the connotation and structural elements of employee zhengchong behaviour based on Taiwan’s local enterprises, providing results with reference significance. However, there is a lack of accurate measurement scales. How to treat employee zhengchong behaviour (striving for a favour) and effectively deconstruct it is very important to the sustainable development of family firms. Methods Semistructured interviews were conducted with 62 employees of private enterprises, and the structural dimension of employee zhengchong behaviour was explored with the help of grounded theory. The researchers designed two questionnaires, collected 278 and 331 valid questionnaires in the two surveys, compiled the corresponding measurement scale, and tested it. Results Employee zhengchong behaviour under differential leadership was a multidimensional structure with rich connotations consisting of four dimensions: showing abilities, collaborating and sharing, excluding outsiders, and ingratiating upwards. The scale includes 16 items. Conclusion This study enriches the relevant theories while providing a decision reference for family firm leaders to guide employee zhengchong behaviour to reasonably improve firm performance.
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Affiliation(s)
- Zejun Ma
- School of Management, Jiangsu University, Zhenjiang, People's Republic of China
| | - Ming Fan
- School of Management, Jiangsu University, Zhenjiang, People's Republic of China
| | - Chenhui Ouyang
- School of Management, Jiangsu University, Zhenjiang, People's Republic of China
| | - Jialu Su
- School of Management, Jiangsu University, Zhenjiang, People's Republic of China
| | - Mengyun Wu
- School of Finance & Economics, Jiangsu University, Zhenjiang, People's Republic of China
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14
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Yang L, Cherian J, Sial MS, Samad S, Yu J, Kim Y, Han H. Advancing the debate on hotel employees’ environmental psychology by promoting energy-saving behavior in a corporate social responsibility framework. Front Psychol 2022; 13:990922. [PMID: 36186347 PMCID: PMC9524265 DOI: 10.3389/fpsyg.2022.990922] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/11/2022] [Accepted: 07/25/2022] [Indexed: 11/13/2022] Open
Abstract
Considering the vulnerable climatic conditions in most parts of the planet, a successful transition toward a carbon-free future is a critical challenge worldwide. In this respect, around 35% of the world’s total greenhouse gas emission (GHG) is associated with the power sector (especially electrical energy). To this end, a vast of electrical energy has been used by the people in buildings. Specifically, a significant amount of energy in buildings is used for heating, cooling, and ventilation. While the available literature highlights the importance of neat, clean, and green electrical energy for the decarbonization of society, a critical gap exists in such literature. That is, most of the literature under this stream deals with the supply side (production) of electrical energy, while the demand side (consumption at an individual level) was neglected. To bridge this critical knowledge gap, this study investigates how the CSR engagement of a hotel organization can promote the energy-related pro-environmental behavior (ERPEB) among the employees with the intervening effect of employees’ environmental commitment (EMEC) and Green intrinsic motivation (GRIM). Further, the conditional indirect role of altruistic values was also tested in this study. The data were collected from different hotel employees in Pakistan with the help of a self-administered questionnaire. We tested the hypothesized relationship through structural equation modeling (SEM). The results confirmed that CSR can be a potential motivator to impact the ERPEB of employees, while EMEC and GRIM mediated this relationship significantly. The findings of this study also confirmed the conditional indirect role of altruistic values. These findings offer various theoretical and practical contributions which are conversed in detail.
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Affiliation(s)
- Long Yang
- Zhengzhou Preschool Education College, Zhengzhou, China
| | - Jacob Cherian
- College of Business, Abu Dhabi University, Abu Dhabi, United Arab Emirates
| | - Muhammad Safdar Sial
- Department of Management Sciences, COMSATS University Islamabad (CUI), Islamabad, Pakistan
| | - Sarminah Samad
- Department of Business Administration, College of Business and Administration, Princess Nourah bint Abdulrahman University, Riyadh, Saudi Arabia
| | - Jongsik Yu
- College of Business Division of Tourism and Hotel Management, Cheongju University, Cheongju-si, Chungcheongbuk-do, South Korea
| | - Youngbae Kim
- Division of Global Economics and Commerce, Cheongju University, Cheongju-si, Chungcheongbuk-do, South Korea
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, Seoul, South Korea
- *Correspondence: Heesup Han,
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15
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Xu Y, Jie D, Wu H, Shi X, Badulescu D, Akbar S, Badulescu A. Reducing Employee Turnover Intentions in Tourism and Hospitality Sector: The Mediating Effect of Quality of Work Life and Intrinsic Motivation. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph191811222. [PMID: 36141495 PMCID: PMC9517394 DOI: 10.3390/ijerph191811222] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 07/23/2022] [Revised: 08/30/2022] [Accepted: 09/05/2022] [Indexed: 05/27/2023]
Abstract
Employee turnover causes various organizational disruptions, including economic and social loss and a deficit in organizational knowledge-skill inventory. Considering different forms of organizational disruptions associated with employee turnover, the contemporary literature on organizational sciences has shown serious concern in dealing with the challenge of employee turnover. However, shockingly, the employee turnover rate in the tourism and hospitality sector has been reported to be critically high even at a global level. Moreover, considering the customer-facing nature of this industry, employee turnover has more consequences for the tourism and hospitality sector compared to other segments of the economy. Past literature has acknowledged the role of employee-related corporate social responsibility (ERCSR) activities of an organization in influencing employee behavior. However, a critical knowledge gap in this domain still exists. That is, most of the prior studies tested the impact of ERCSR on positive employee behavior and did not test how ERCSR engagement in an organization may reduce employee turnover intentions, especially in a hospitality context. To fill this knowledge gap, this study aimed to investigate the relationship between ERCSR and employee turnover intentions in a hospitality sector of a developing country. Additionally, the mediating roles of quality of work life and intrinsic motivation were also tested in the above-proposed relationship. The hotel employees were the respondents in this survey who provided their responses related to the study variables on a self-administered questionnaire (n = 278). A hypothetical model was developed and analyzed with the help of the structural equation modeling technique. The results confirmed that ERCSR orientation of a hotel organization significantly reduces the turnover intentions of employees, whereas both quality of work life and intrinsic motivation buffered this association by producing mediating effects. These findings have different theoretical and practical implications, among which the most important implication is to realize the key role of ERCSR in reducing employees' turnover intentions in a hospitality context. Various other implications are discussed in detail.
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Affiliation(s)
- Ying Xu
- Zhengzhou Preschool Education College, Zhengzhou 450002, China
| | - Diao Jie
- Zhengzhou Preschool Education College, Zhengzhou 450002, China
| | - Hongyu Wu
- Zhengzhou Preschool Education College, Zhengzhou 450002, China
| | - Xiaolu Shi
- Yangxin Jingtoushan Farm School, Huangshi 435200, China
| | - Daniel Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
| | - Sher Akbar
- Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan
| | - Alina Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania
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16
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Chen J, Ghardallou W, Comite U, Ahmad N, Ryu HB, Ariza-Montes A, Han H. Managing Hospital Employees' Burnout through Transformational Leadership: The Role of Resilience, Role Clarity, and Intrinsic Motivation. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:10941. [PMID: 36078657 PMCID: PMC9518422 DOI: 10.3390/ijerph191710941] [Citation(s) in RCA: 8] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 05/20/2022] [Revised: 08/15/2022] [Accepted: 08/26/2022] [Indexed: 06/15/2023]
Abstract
Medical errors have been identified as one of the greatest evils in the field of healthcare, causing millions of patient deaths around the globe each year, especially in developing and poor countries. Globally, the social, economic, and personal impact of medical errors leads to a multi-trillion USD loss. Undoubtedly, medical errors are serious public health concerns in modern times, which could be mitigated by taking corrective measures. Different factors contribute to an increase in medical errors, including employees' risk of burnout. Indeed, it was observed that hospital employees are more exposed to burnout situations compared to other fields. In this respect, managing hospital employees through transformational leadership (TL) may reduce the risk of burnout. However, surprisingly, studies on the relationship between TL and burnout are scarce in a healthcare system, indicating the existence of a critical knowledge gap. This study aims to fill this knowledge gap by investigating the role of TL in reducing the risk of burnout among hospital employees. At the same time, this study also tests the mediating effects of resilience and role clarity with the conditional indirect effect of intrinsic motivation in the above-proposed relationship. To test different hypotheses, a hypothetical model was developed for which we collected the data from different hospital employees (n = 398). Structural equation modeling (SEM) was considered for statistical validation of hypotheses confirming that TL significantly reduces burnout. The results further indicated that resilience and role clarity mediate this relationship significantly. Lastly, the conditional indirect effect of intrinsic motivation was also confirmed. Our results provide meaningful insights to the hospital administrators to combat burnout, a critical reason for medical errors in hospitals. Further, by incorporating the TL framework, a hospital may reduce the risk of burnout (and, hence, medical errors); on the one hand, such a leadership style also provides cost benefits (reduced medical errors improve cost efficiency). Other different theoretical and practical contributions are discussed in detail.
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Affiliation(s)
- Jinyong Chen
- Business School, Hubei University, Wuhan 430062, China
| | - Wafa Ghardallou
- Department of Accounting, College of Business Administration, Princess Nourah bint Abdulrahman University, P.O. Box 84428, Riyadh 11671, Saudi Arabia
| | - Ubaldo Comite
- Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy
| | - Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore 54000, Pakistan
- Faculty of Management Studies, University of Central Punjab, Lahore 54000, Pakistan
| | - Hyungseo Bobby Ryu
- Food Franchise Department, College of Health Sciences, Kyungnam University, 7 Kyungnamdaehak-ro, Masanhappo-gu, Changwon-si 51767, Korea
| | - Antonio Ariza-Montes
- Social Matters Research Group, Universidad Loyola Andalucía, C/Escritor Castilla Aguayo, 4, 14004 Córdoba, Spain
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-gu, Seoul 143-747, Korea
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17
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Sasaki N, Inoue A, Asaoka H, Sekiya Y, Nishi D, Tsutsumi A, Imamura K. The Survey Measure of Psychological Safety and Its Association with Mental Health and Job Performance: A Validation Study and Cross-Sectional Analysis. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:9879. [PMID: 36011522 PMCID: PMC9407795 DOI: 10.3390/ijerph19169879] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 06/27/2022] [Revised: 08/06/2022] [Accepted: 08/08/2022] [Indexed: 06/15/2023]
Abstract
OBJECTIVES This study validated the Japanese version of O'Donovan et al.'s (2020) composite measure of the psychological safety scale and examined the associations of psychological safety with mental health and job-related outcomes. METHODS Online surveys were administered twice to Japanese employees in teams of more than three members. Internal consistency and test-retest reliability were tested using Cronbach's α and intra-class correlation coefficient (ICC), respectively. Structural validity was examined using confirmatory factor analysis (CFA) and exploratory factor analysis (EFA). Convergent validity was tested using Pearson's correlation coefficients. Multiple linear regression analyses were conducted to examine the relationship between psychological safety and psychological distress, work engagement, job performance, and job satisfaction. RESULTS Two hundred healthcare workers and 200 non-healthcare workers were analyzed. Internal consistency, test-retest reliability, and convergent validity were acceptable. CFA demonstrated poor fit, and EFA yielded a two-factor structure, with team leader as one factor and peers and team forming the second factor. The total score showed significant and expected associations with all outcomes in the adjusted model for all workers. CONCLUSIONS The Japanese version of the measure of the psychological safety scale presented good reliability and validity. Psychological safety is important for employees' mental health and performance.
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Affiliation(s)
- Natsu Sasaki
- Department of Mental Health, Graduate School of Medicine, The University of Tokyo, Tokyo 113-0033, Japan
- Department of Public Mental Health Research, National Institute of Mental Health, National Center of Neurology and Psychiatry, Kodaira 187-8553, Japan
| | - Akiomi Inoue
- Institutional Research Center, University of Occupational and Environmental Health, Kitakyushu 807-8555, Japan
| | - Hiroki Asaoka
- Department of Psychiatric Nursing, Graduate School of Medicine, The University of Tokyo, Tokyo 113-0033, Japan
| | - Yuki Sekiya
- Department of Mental Health, Graduate School of Medicine, The University of Tokyo, Tokyo 113-0033, Japan
| | - Daisuke Nishi
- Department of Mental Health, Graduate School of Medicine, The University of Tokyo, Tokyo 113-0033, Japan
- Department of Public Mental Health Research, National Institute of Mental Health, National Center of Neurology and Psychiatry, Kodaira 187-8553, Japan
| | - Akizumi Tsutsumi
- Department of Public Health, School of Medicine, Kitasato University, Sagamihara 252-0374, Japan
| | - Kotaro Imamura
- Department of Mental Health, Graduate School of Medicine, The University of Tokyo, Tokyo 113-0033, Japan
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18
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Zhang Y, Yin C, Akhtar MN, Wang Y. Humor at work that works: A multi-level examination of when and why leader humor promotes employee creativity. Front Psychol 2022; 13:903281. [PMID: 35978766 PMCID: PMC9376232 DOI: 10.3389/fpsyg.2022.903281] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/24/2022] [Accepted: 07/07/2022] [Indexed: 11/13/2022] Open
Abstract
Although the role of leadership in fostering employee creativity has been extensively studied, it is still unclear whether and how leader humor affects employee creativity. Drawing upon cultural representation theory (CRT), we examined creative self-efficacy as a mediator and traditionality as a situational factor in the relationship between leader humor and employee creativity by analyzing a sample of 306 employees and 88 leaders (paired data) collected through survey questionnaire from firms based in Hubei Province, China, covering the industries of automobile, IT, and medicine. Following the multi-level examination, leader humor was positively related to employee creativity, and creative self-efficacy was found to mediate the impact of leader humor on employee creativity. Furthermore, traditionality moderated the effect of leader humor on creative self-efficacy, as well as the indirect effect of leader humor on employee creativity through creative self-efficacy. This study provides a social psychological explanation for the association between humor and employee creativity, deepens the current understanding of the influence process of leader humor. Finally, the theoretical and practical implications of the study are discussed at the end alongside limitations and recommendations for future research.
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Affiliation(s)
- Yajun Zhang
- School of Business Administration, Guizhou University of Finance and Economics, Guiyang, China
| | - Changqin Yin
- School of Management, Wuhan Polytechnic University, Wuhan, China
- *Correspondence: Changqin Yin,
| | - Muhammad Naseer Akhtar
- Royal Docks School of Business and Law, The University of East London, London, United Kingdom
| | - Yongqi Wang
- International College, Guangdong University of Foreign Studies, Guangzhou, China
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19
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Jian Q, Wang X, Al-Smadi HM, Waheed A, Badulescu A, Samad S. Proposing a Robust Model to Reduce Employees’ Turnover Intentions in an Ethical Leadership Framework: Empirical Evidence from the Healthcare Sector. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19158939. [PMID: 35897311 PMCID: PMC9329890 DOI: 10.3390/ijerph19158939] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 06/26/2022] [Revised: 07/19/2022] [Accepted: 07/19/2022] [Indexed: 12/10/2022]
Abstract
Employee turnover is expensive and disruptive for an organization. Studies have already mentioned that the economic cost of turnover is huge, ranging from 90% to 200% of the existing employee’s salary. With an increase in turnover rate, the social fabric of an enterprise may be disrupted. Additionally, organizations with an increasing turnover are expected to lose intangible knowledge and skills, operational effectiveness, customer satisfaction, and product or service quality. In a healthcare context, an increasing turnover rate has more consequences than other sectors because the healthcare sector worldwide is already identified as a sector facing resource scarcity. Exacerbating the situation, current evidence suggests that employee turnover has been increasing globally in the healthcare sector. The literature suggests that an ethical leadership style may reduce employees’ likelihood of quitting an organization. However, such literature is sparse in healthcare, especially from the perspective of a developing economy in the Global South, which is more resource-deficient than the Global North. To fill this knowledge gap, this study investigates the relationship between ethical leadership style and turnover intentions in the healthcare context of the Global South. This study also tests the mediating effect of intrinsic motivation and psychological contract fulfillment in the above-proposed relationship. Furthermore, the conditional indirect effect of resilience is also tested. The data are collected from the hospital employees through a self-administered questionnaire. The hypothesized relationships are tested through structural equation modeling. The empirical evidence indicates that ethical leadership reduces employees’ turnover intentions significantly. The results further confirm the mediating and moderating effects of intrinsic motivation, psychological contract fulfillment, and resilience. These results have different theoretical and practical implications for the healthcare sector. The results especially highlight the role of ethical leaders in a hospital to deal with the challenge of turnover, which has been rising worldwide.
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Affiliation(s)
- Qiangzhen Jian
- Wuhan Institute of Development Strategy, Wuhan 430070, China;
| | - Xiuting Wang
- School of Management, Wuhan University of Technology, Wuhan 430070, China
- Correspondence:
| | - Hisham Mohammad Al-Smadi
- Department of Financial and Administrative Sciences, Ajloun College, AL-Balqa Applied University, Ajloun 26816, Jordan;
| | - Aamer Waheed
- Department of Management Sciences, COMSATS University Islamabad (CUI), Islamabad 44000, Pakistan;
| | - Alina Badulescu
- Department of Economics and Business, Faculty of Economic Sciences, University of Oradea, 410087 Oradea, Romania;
| | - Sarminah Samad
- Department of Business Administration, College of Business and Administration, Princess Nourah bint Abdulrahman University, Riyadh 11671, Saudi Arabia;
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20
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Peng J, Samad S, Comite U, Ahmad N, Han H, Ariza-Montes A, Vega-Muñoz A. Environmentally Specific Servant Leadership and Employees’ Energy-Specific Pro-Environmental Behavior: Evidence from Healthcare Sector of a Developing Economy. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19137641. [PMID: 35805297 PMCID: PMC9266249 DOI: 10.3390/ijerph19137641] [Citation(s) in RCA: 15] [Impact Index Per Article: 7.5] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 04/25/2022] [Revised: 06/08/2022] [Accepted: 06/16/2022] [Indexed: 02/01/2023]
Abstract
Environmental issues are significantly rising worldwide. Addressing the environmental issues and preserving the biosphere is a critical matter of concern in this era. The sheer amount of total greenhouse gas (GHG) emissions in the world is related to the energy sector, especially electrical energy. A bulk of electrical energy is consumed by individuals in buildings for cooling and heating purposes. Prior researchers have emphasized employing clean and green energy sources to deal with environmental issues. The role of green energy from a decarbonization aspect is unchallengeable. However, a critical gap in most energy-related studies exists in the available literature. That is, most of the literature focuses on the supply side (the production) of energy, neglecting the critical issue lies with the demand side (consumption side). Energy data show that a sheer amount of electrical energy is wasted by individuals due to their inadequate energy consumption behavior. In this respect, a country’s healthcare system uses a significant amount of electrical energy. In particular, hospital staff uses a bulk of electricity during patient treatment, care, and other service delivery operations. The critical aim of this study is to improve the energy-specific pro-environmental behavior (EPEB) of hospital employees in an environmentally specific servant leadership (ESL) framework. Specifically, the study was conducted in Pakistan, which is a developing country. This study also tests the mediating effect of green self-efficacy (GSE) and green perceived organizational support (GPOS) in the above-proposed relationship. The data for the current work were collected from hospital employees by employing a survey strategy (n = 316) from a developing country. Structural equation modeling was considered to analyze the data, which confirmed that a servant leader with environmental preferences could significantly drive the EPEB of employees (β = 0.699), while GSE (β = 0.138) and GPOS (β = 0.102) mediated this relationship. The findings of this study can help the healthcare sector to improve its efforts toward de-carbonization by improving the energy consumption behavior of employees through ESL, GSE, and GPOS.
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Affiliation(s)
- Junjie Peng
- Conservatory of Music, Guangxi Normal University, Guilin 541000, China;
| | - Sarminah Samad
- Department of Business Administration, College of Business and Administration, Princess Nourah Bint Abdulrahman University, Riyadh 11671, Saudi Arabia;
| | - Ubaldo Comite
- Department of Business Sciences, University Giustino Fortunato, 82100 Benevento, Italy;
| | - Naveed Ahmad
- Faculty of Management, Department of Management Sciences, Virtual University of Pakistan, Lahore 54000, Pakistan; or
- Faculty of Management Studies, University of Central Punjab, Lahore 54000, Pakistan
| | - Heesup Han
- College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143-747, Korea
- Correspondence:
| | - Antonio Ariza-Montes
- Social Matters Research Group, Universidad Loyola Andalucía, C/Escritor Castilla Aguayo, 4, 14004 Córdoba, Spain;
| | - Alejandro Vega-Muñoz
- Public Policy Observatory, Universidad Autónoma de Chile, Santiago 7500912, Chile;
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The Role of CSR in Promoting Energy-Specific Pro-Environmental Behavior among Hotel Employees. SUSTAINABILITY 2022. [DOI: 10.3390/su14116574] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/20/2022]
Abstract
Mitigating environmental crises requires efforts to reduce carbon emission at every level and segment of an economy. In this respect, the energy sector is blamed for increasing greenhouse gas emissions (GHG) throughout the globe. Specifically, it was specified that electrical energy contributes to 35% of the world’s GHG emissions. Without a doubt, the topics related to clean and green energies remained a part of academic discussion; however, a critical knowledge gap exists in most studies. That is, most of the prior literature focused only on the production side (supply side) of electrical energy, neglecting the consumption side (consumption at the level of individuals). Given that a significant amount of electricity has been consumed by the individuals in buildings (homes, offices, or others) for heating and cooling purposes, it is important to promote a target-specific (energy-specific) pro-environmental behavior (TSPEB) of individuals. However, such a debate did not receive any significant attention previously. Further, psychological factors such as employees’ environmental commitment (EEC) and green self-efficacy (GSE) were identified as critical mediators to drive different employees’ outcomes, but the mediating effect of EEC and GSE was not tested earlier to foster TSPEB in a CSR framework. The data for the current work were collected from employees of different hotels in a developing country by employing a survey strategy (n = 383). The structural equation modeling was used to analyze the data, which confirmed that hospitality employees’ CSR perceptions could improve TSPEB. The statistical results also confirmed the significant mediating effects of EEC and GSE. The finding of this study will help the hospitality sector to improve its efforts for de-carbonization by improving the energy consumption behavior of employees as an outcome of CSR.
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22
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A CSR Perspective to Drive Employee Creativity in the Hospitality Sector: A Moderated Mediation Mechanism of Inclusive Leadership and Polychronicity. SUSTAINABILITY 2022. [DOI: 10.3390/su14106273] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/25/2023]
Abstract
The hospitality sector, especially the hotel business, is at a crossroads. Dynamic business environments, rivalries, and isomorphisms in service operations are significant challenges for hotel enterprises. Fostering employee creativity is undoubtedly something that can well position a hotel in the face of competition. Research shows that corporate social responsibility (CSR) perceptions of employees for an enterprise can motivate them to be engaged in creativity. At the same time, it has also been mentioned that corporate leaders could significantly influence the behavior of employees. Nevertheless, employee creativity in a CSR framework has not been well-explored in a hospitality context. Moreover, the role of leadership, especially inclusive leadership styles, has been less discussed to spur employee creativity from a CSR perspective. To bridge the above knowledge gaps, this study investigates the relationship between CSR and employee creativity with the mediating effect of inclusive leadership in the hotel industry of a developing economy. Moreover, the conditional indirect effect of employee polychronicity was also tested in the proposed mediated relationship. For data collection, an adapted questionnaire was taken into consideration by employing a paper–pencil method (n = 427). A hypothetical model was refined and validated through structural equation modeling (SEM). The results confirmed that CSR can drive employee creativity significantly, and inclusive leadership partially mediates this relationship. It was also realized that polychronicity has a significant conditional indirect effect on the above-mediated relationship. These outcomes contribute to improvements in the hotel management, as well-designed CSR activities both improve the hotel’s image as an ethical enterprise and increase creativity among employees.
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The Role of Healthcare Employees’ Pro-Environmental Behavior for De-Carbonization: An Energy Conservation Approach from CSR Perspective. ENERGIES 2022. [DOI: 10.3390/en15093429] [Citation(s) in RCA: 6] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/22/2022]
Abstract
Buildings worldwide use a large amount of energy and, hence, contribute to increasing the level of greenhouse gases emission (GHG). It was realized that most electrical energy is used in buildings for heating, cooling, and ventilation purposes. To deal with environmental issues, the concepts of renewable energies and clean or green energy sources have been a part of academic discussions. A review of the literature unveils that most of the prior research in the GHG domain focused on the production side of producing renewable energy by opting for different cleaner energy sources (for example, solar energy). Although such studies have contributed significantly to advancing the field, it is also important to change the energy consumption behavior at the level of individuals for decarbonization. However, such a debate to promote the pro-environmental behavior (PEB) of employees from the perspective of energy consumption remains an understudied area. Against this backdrop, this research was carried out to promote PEB at the level of employees through corporate social responsibility (CSR) and green organizational practices in the healthcare sector of an emerging economy. The current research also focused on personal employee values, especially altruistic values, to spur their PEB. The data for the current work was collected from employees of different hospitals by employing a survey strategy (n = 441). To analyze the data, structural equation modeling was considered. The results showed that CSR directly and indirectly (via green organizational practices) influences employees’ PEB, whereas the altruistic values of employees produce a significant conditional indirect effect on the above relationship. The current research offers different implications for theory and practice, which are discussed in detail.
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The Role of CSR for De-Carbonization of Hospitality Sector through Employees: A Leadership Perspective. SUSTAINABILITY 2022. [DOI: 10.3390/su14095365] [Citation(s) in RCA: 13] [Impact Index Per Article: 6.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/20/2022]
Abstract
Tourism and hospitality have been recognized as leading economic sectors globally. Before the outbreak of COVID-19, it was estimated that the tourism and hospitality sector was growing by around 4% each year. Although the economic-efficiency-led hypothesis of the tourism and hospitality sector is strong, there is another perspective related to tourism and hospitality. That is, tourism and hospitality are not as “green” as they were supposed to be. Indeed, this sector is known for its outsized carbon footprint. It is estimated that, if not managed efficiently, the GHG contribution of the tourism sector will grow in the future. Specifically, the hotel business accounts for 1% of total global greenhouse gas emissions (GHG), which is huge. Responding to these significant issues, this study investigates the relationship between the corporate social responsibility (CSR) activities of a hotel enterprise and employees’ pro-environmental behavior (PEB). The mediating role of environmental-specific transformational leadership (ESTFL) and the moderating role of green perceived organizational support (GPOS) were also tested in the above relationship. The data were collected by the employees through a self-administered questionnaire. The hypothesized relations were statistically investigated by using structural equation modeling (SEM). The findings revealed that CSR activities of a hotel not only influence employees’ PEB directly, but the mediating role of ESTFL was also significant. At the same time, the conditional indirect role of GPOS was also confirmed. This study offers different theoretical and practical insights, which have been discussed in detail.
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