Criteria and Guidelines for Human-Centered Work Design in a Digitally Transformed World of Work: Findings from a Formal Consensus Process

The Job Perception Inventory: considering human factors and needs in the design of human-AI work

Introduction

Artificial intelligence (AI) is seen as a driver of change, especially in the context of business, due to its progressive development and increasing connectivity in operational practice. Although it changes businesses and organizations vastly, the impact of AI implementation on human workers with their needs, skills, and job identity is less considered in the development and implementation process. Focusing on humans, however, enables unlocking synergies as well as desirable individual and organizational outcomes.

Methods

The objective of the present study is (a) to develop a survey-based inventory from the literature on work research and b) a first validation with employees encountering an AI application. The Job Perception Inventory (JOPI) functions as a work-analytical tool to support the human-centered implementation and application of intelligent technologies. It is composed of established and self-developed scales, measuring four sections of work characteristics, job identity, perception of the workplace, and the evaluation of the introduced AI.

Results

Overall, the results from the first study from a series of studies presented in this article indicate a coherent survey inventory with reliable scales that can now be used for AI implementation projects.

Discussion

Finally, the need and relevance of the JOPI are discussed against the background of the manufacturing industry.