Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis

Development of green finance, tourism, and corporate access to bank loans in China

The fundamental purpose of this study is to conduct an inquiry into the efficacy of China's green credit strategy, and that is the core focus of the investigation. As part of this study, we investigate whether or not businesses that increase the environmental transparency of their operations to the outside world and green innovation within their operations are rewarded with more favorable bank loan terms as a direct result of receiving green credit. Specifically, we look at whether or not these businesses are awarded green credit. Our hypothesis is put to the test by using difference-in-differences (DID) model and the data that was collected from a sample of 1086 publicly traded Chinese manufacturers over the years 2012 to 2017. According to the data, businesses that improve the quality of their environmental disclosures do not receive an increase in their access to corporate finance. On the other hand, businesses that introduce new environmentally friendly (tourism) breakthroughs do receive an increase in their access to corporate finance. Our research demonstrates that the root of the problem is corporate greenwashing, a practice that is common in regions with low environmental disclosure standards and makes it more difficult for businesses to obtain new loans. This practice is popular in areas where environmental disclosure standards are lax. This is the most basic explanation for why the phenomena occur in the first place. Our findings contribute to the literature on themes including green credit policy, corporate green innovation, environmental transparency, and green financing and tourism, all of which are useful to corporations, governments, and financial institutions.

Integrated development of green finance and green accounting in policy banks

The fundamental purpose of this study is to conduct an inquiry into the efficacy of China's green credit strategy, and that will be the core focus of the investigation. As part of this study, we investigate whether or not businesses that increase the environmental transparency of their operations to the outside world and green innovation within their operations are rewarded with more favorable bank loan terms as a direct result of receiving green credit. Specifically, we look at whether or not these businesses are awarded green credit. Our hypothesis is put to the test by using the difference-in-differences (DID) model and the data that was collected from a sample of 1086 publicly traded Chinese manufacturers over the years 2012 to 2017. According to the data, businesses that improve the quality of their environmental disclosures do not receive an increase in their access to corporate finance. On the other hand, businesses that introduce new environmentally friendly breakthroughs do receive an increase in their access to corporate finance. Our research demonstrates that the root of the problem is corporate green-washing, a practice that is common in regions with low environmental disclosure standards and makes it more difficult for businesses to obtain new loans. This practice is popular in areas where environmental disclosure standards are lax. This is the most basic explanation for why the phenomena occur in the first place. Our findings contribute to the literature on themes including green credit policy, corporate green innovation, environmental transparency, and green-washing, all of which are useful to corporations, governments, and financial institutions.

Unleashing the mechanism between small and medium enterprises, and green financing in China: a pathway toward environmental sustainability and green economic recovery

In this research, we analyzed green finance, small and medium-sized businesses, and financial literacy in China to boost the green economy. Green finance and financial literacy were examined holistically using a rigorous empirical approach and data envelopment analysis to provide the way to advance green economic recovery in this research. According to empirical evidence, green financing impacts SMEs at 0.31, 0.41, and 2.02 on green economic recovery. China's green finance and small businesses contribute significantly to the country's overall green economic revival. A more accurate forecast of green economic recovery was made possible by including other variables such as population expansion, development, and small business development. The analysis used the data envelopment analysis, and the results were solid. Additional hypothetical time-dependent instances demonstrated China's predicted green financing and small business's nexus for 2000 to 2020. The proportion of SMEs is decreasing, and as a result, green financing and financial literacy have increased by an average of 12.5% during this time. China's green financing would fall dramatically if the country's industrial structure is reduced. According to our findings, financial literacy is positively correlated with green economic recovery, while illiteracy is negatively correlated with growth. Finally, the report provides some ideas for China's future green economic recovery.

A binding tie: why do customers stick to omnichannel retailers?

Purpose

This study employed the commitment–trust theory in social psychology and relationship marketing to explore female customers' perception of channel integration quality in omnichannel retailing and its influence on their relationship commitment to and trust in the relationship with retailers, and thus on their stickiness. Channel integration quality consists of two dimensions: channel service configuration (channel choice breadth and channel service transparency) and integrated interactions (content consistency, process consistency and perceived fluency).

Design/methodology/approach

The study was carried out via a questionnaire survey, to which 868 valid responses were collected. The partial least squares technique was used to test the hypotheses.

Findings

Channel service transparency and perceived fluency influence relationship commitment; content consistency, process consistency and perceived fluency all have significant effects on trust. Interestingly, although less influential than integrated interactions, channel service configuration is the foundation of channel integration quality, testifying to its significant role.

Originality/value

This study provides strong evidence on how channel integration quality affects customer stickiness. Moreover, this study replicates the finding of significant relationships among relationship commitment, trust and stickiness in omnichannel retailing.

Salesperson Self-Regulated Learning and Online Customers' Patronage: An Ambidexterity Perspective

Although the roles of exploratory and exploitative learning as alternative sales skills have been documented, there is not yet a clear consensus, and empirical evidence in the online sales context is lacking. In addition, existing studies have tended to examine the two activities in parallel, without looking into the dyadic situation of balanced or imbalanced exploratory-exploitative learning. Grounded in the WeChat business context, this study explores how online sales agents' balanced and imbalanced ambidextrous learning influence customers' e-loyalty and, in turn, their patronage intention and behavior. Polynomial regression and response surface analysis are performed on 226 dyads, and the results support the hypothesized balance effect. Further, asymmetrical imbalance effects are identified, with customers exhibiting higher e-loyalty and better patronage outcomes when online sales agents adopt more exploitative learning than exploratory learning. This study helps improve understanding of the efficiency of personal selling in a virtual context.