Use of Mobile Grocery Shopping Application: Motivation and Decision-Making Process among South Korean Consumers

Exploring the antecedents of trust in electronic word-of-mouth platform: The perspective on gratification and positive emotion

Frequent human-media interaction via the electronic word-of-mouth (e-wom) platform, trust is acknowledged as an ongoing challenge. This study aimed to understand users' trust in the e-wom platform based on uses and gratifications theory and stimulus-organism-response (S-O-R) paradigm. Utilitarian gratification (perceived information quality and perceived privacy protection) was regarded as stimulus, social gratification (sense of social belonging and sense of self-esteem) and positive emotion as organism, and platform trust as response. Data was acquired from 268 users in China using a questionnaire survey, and the PLS-SEM was used to further analyze the results. The results indicated that there is a hierarchy relationship between types of gratifications. That is, utilitarian gratification is a premise of social gratification. Moreover, sense of self-esteem and positive emotion have a mediating effect between perceived information quality and platform trust. Sense of social belonging and positive emotion have a mediating effect between perceived privacy protection and platform trust. This study not only broadened trust between human and media, but also purposed a hierarchy relationship of different types of gratifications in e-wom platform.

E-Commerce Engagement: A Prerequisite for Economic Sustainability—An Empirical Examination of Influencing Factors

Economic sustainability for firms of all sizes and sectors is likely to depend on some type of online commercial activity. While technical barriers to e-commerce are not high, adaptability to new online markets is a critical part of sustainable economic growth for many firms. The Chinese e-commerce market has increased dramatically to become larger than that of the United States, Europe, and Japan combined. This study explores the underlying factors that influence Chinese online consumers’ acceptance and patronage of the online shopping platforms where those firms must operate. Firm competition in the e-commerce platform in China is highly competitive, making exploration of the factors that influence consumer purchase behaviour more valuable. After an extensive qualitative focus group study, a quantitative online survey of 691 savvy Chinese online shoppers was completed. When the data was subjected to structural equation modelling (SEM) for analysis, it was found that a model of three factor constructs explains whether an online shopping platform would be the preferred online shopping platform of choice. E-commerce platform preference (EPP) can predict purchase intention (PI) and site commitment (SC). The results explain why e-commerce platforms should address important EPP factors such as: order fulfilment and delivery process, company image enhancers, the variety of products offered, the design of the online shopping platform, trust of its recommendation system, and finally, awareness of the online shopping platform itself. These findings may be of interest to e-commerce practitioners as well as those whose research interests include e-commerce and consumer behaviour.