User Perception of Public Parks: A Pilot Study Integrating Spatial Social Media Data with Park Management in the City of Chicago

A new framework for assessment of park management in smart cities: a study based on social media data and deep learning

Urban park management assessment is critical to park operation and service quality. Traditional assessment methods cannot comprehensively assess park use and environmental conditions. Besides, although social media and big data have shown significant advantages in understanding public behavior or preference and park features or values, there has been little relevant research on park management assessment. This study proposes a deep learning-based framework for assessing urban park intelligent management from macro to micro levels with comment data from social media. By taking seven parks in Wuhan City as the objects, this study quantitatively assesses their overall state and performance in facilities, safety, environment, activities, and services, and reveals their main problems in management. The results demonstrate the impacts of various factors, including park type, season, and specific events such as remodeling and refurbishment, on visitor satisfaction and the characteristics of individual parks and their management. Compared with traditional methods, this framework enables real-time intelligent assessment of park management, which can accurately reflect park use and visitor feedback, and improve park service quality and management efficiency. Overall, this study provides important reference for intelligent park management assessment based on big data and artificial intelligence, which can facilitate the future development of smart cities.

Social media analysis reveals environmental injustices in Philadelphia urban parks

The United Nations Sustainable Development Goal (SDG) target 11.7 calls for access to safe and inclusive green spaces for all communities. Yet, historical residential segregation in the USA has resulted in poor quality urban parks near neighborhoods with primarily disadvantaged socioeconomic status groups, and an extensive park system that addresses the needs of primarily White middle-class residents. Here we center the voices of historically marginalized urban residents by using Natural Language Processing and Geographic Information Science to analyze a large dataset (n = 143,913) of Google Map reviews from 2011 to 2022 across 285 parks in the City of Philadelphia, USA. We find that parks in neighborhoods with a high number of residents from historically disadvantaged demographic groups are likely to receive lower scores on Google Maps. Physical characteristics of these parks based on aerial and satellite images and ancillary data corroborate the public perception of park quality. Topic modeling of park reviews reveal that the diverse environmental justice needs of historically marginalized communities must be met to reduce the uneven park quality-a goal in line with achieving SDG 11 by 2030.