Evaluating levels of automation with different feedback modes in an assistive robotic table clearing task for eldercare

This paper focuses on how the autonomy level of an assistive robot that offers support for older adults in a daily task and its feedback affect the interaction. Identifying the level of automation (LOA) that prioritizes older adults' preferences while avoiding passiveness and sedentariness is challenging. The feedback mode should match the cognitive and perceptual capabilities of older adults and the LOA. We characterized three LOAs and paired them with two modes of feedback in a human-robot collaborative task. Twenty-seven older adults participated in evaluating the LOA-feedback variations in a mixed experimental design, utilizing an experimental setup of an assistive robot in a table clearing task. The quality of the interaction was evaluated with objective and subjective measures. The combination of high LOA with voice feedback improved the overall interaction when compared to other LOA and feedback combinations. This study emphasizes the importance of appropriate coupling of LOA and feedback for successful interaction of the older adults with an assistive robot.

A Pattern Approach to Comprehensible and Pleasant Human–Robot Interaction

HRI designers are faced with the task of creating robots that are easy and pleasant to use for the users. The growing body of research in human–robot interaction (HRI) is still mainly focused on technical aspects of the interaction. It lacks defined guidelines that describe how behavioral expressions for social robots need to be designed to promote high usability and positive user experience. To achieve this goal, we propose to apply the concept of design patterns to HRI. We present a design process that provides step-by-step guidance and methods for HRI designers to generate high quality behavioral patterns for social robots that can be used for different robots and use cases. To document the resulting patterns, we developed a documentation format that provides a clear, standardized structure to note down all relevant aspects of a pattern so that others can understand its design recommendations and apply them to their own robot and use cases. In the present paper, we demonstrate our pattern approach based on an example and describe how we arrived at a pattern language of 40 behavioral patterns that found the basis for future social robot design and related research activities.