Reporting as a Key Element of an Effective Near-Miss Management System in Shipping

Relationship Between Companies' Responses to Near-Miss Reports and Turnover Intentions of Workers: A Nationwide Cross-Sectional Study

Background

Effective near-miss management is important in preventing workplace accidents. A company's inadequate response to near-miss reports can lead workers to feel insecure and dissatisfied with the company. We investigated the relationship between companies' responses to near-miss reports and turnover intentions of workers.

Methods

We conducted a cross-sectional study using online self-administered questionnaire survey to workers aged ≥20 years in Japan in March 2022. The analysis included 5,071 participants who had near-miss experiences and reported them to their companies. The independent variable was companies' responses to near-miss reports, classified into three categories: adequate response group, inadequate response group, and no response group. The dependent variable was turnover intentions. We calculated the odds ratio and 95% confidential interval (CI) using multilevel logistic regression analyses nested for industries and adjusted for covariates.

Results

Of the 5,071 participants, 3,058 (60.3%) were adequate response group, 1,484 (29.3%) were inadequate response group, and 529 (10.4%) were no response group. In multivariable adjusted model, compared with adequate response group, the odds ratio of inadequate response group and no response group were 1.80 (95% CI: 1.56-2.08) and 2.63 (95% CI: 2.15-3.22), respectively.

Conclusion

Our results suggested that there was a relationship between companies' responses to the near-miss reports and turnover intentions of workers. It is important not only to collect near-misses but also to respond appropriately to the reports and provide feedback to workers.

Insights on just culture from seafarers and shipping companies in Indonesia: An exploratory study

BACKGROUND

Just culture aspires to prompt organizational learning from enhanced feedback by frontline operators. Just culture requires mechanisms to eliminate fear and sanction but not accountability when reporting safety-related issues. Adopted in sectors such as aviation, just culture remains an underdeveloped field in the maritime sector.

OBJECTIVE

This study explores how some pre-requisites for a just culture (i.e., ease of reporting, motivation to report, and trust) are perceived and potentially implemented by seafarers' and shipping company safety representatives in Indonesia.

METHODS

Semi-structured interviews were used to collect qualitative data in an exploratory study involving eleven active seafarers and four safety managers from shipping companies in Indonesia.

RESULTS

The conditions for ease of reporting seem present, at least on paper. Shipping companies receive one to two near-miss reports per month. However, incidents seem to be underreported. It appears that companies are unsuccessful in establishing the motivation and trust necessary to enhance safety event reporting.

CONCLUSION

The study suggests that the concept of a just culture is not well understood among certain Indonesian shipping companies. The main barriers to implementing a just culture relate to hierarchical structures in the industry, frequent crew changes, blame culture, and lack of anonymous reporting for safety concerns.

Improving Safety Management through Analysis of Near-Miss Reports—A Tanker Ship Case Study

A near-miss management system (NMMS) is a tool used for improving safety at sea if adequately implemented. Valuable knowledge to improve safety management might be gained by investigating and analysing reported events. Therefore, it is of the utmost importance to report each observed near-miss event. Because tankers are generally considered dangerous, but at the same time safe due to stringent requirements, near-miss reports and NMMS policy were collected from one oil tanker ship. Data were pre-processed and analysed. Variables used during analysis were near-miss type, risk level, ship position, and onboard location of near-miss occurrence. Analysis of policy and reports revealed that most near misses occurred on the deck area, but higher-risk-level events were reported in the engine room and navigating bridge. Housekeeping, equipment failure, use of personal protective equipment (PPE), and process-/procedure-related events were most common and generally related to lower risk levels. The most frequent corrective actions recorded were implementing safe working practices and PPE. In addition, higher-risk-level events were related to less effective corrective actions. Based on the findings, suggestions for improvements include promoting safe behaviour and adequate PPE usage through additional training, ensuring proper housekeeping, regular maintenance of shipboard equipment and spare parts management, and toolbox meetings and risk assessments that include conclusions of near-miss investigations and analysis.

How Just Culture and Personal Goals Moderate the Positive Relation between Commercial Pilots’ Safety Citizenship Behavior and Voluntary Incident Reporting

Flight safety is consistently influenced by pilots’ self-inflicted incidents in routine flight operations. For airlines, pilots’ reports on these incidents are essential input to learn from incidents (LFI) and for various safety management processes. This paper aims to explain the voluntary reporting behavior of pilots’ self-inflicted incidents from an occupational safety perspective. We investigate how the relation between pilots’ safety citizenship behavior (SCB) and reporting behavior is moderated by pilots’ fear, shame, goals, and goal-striving when reporting, as well as the influence of a just culture on the decision to report incidents. In total, 202 German commercial pilots participated in an online survey. The results showed that reporting behavior can be considered a specific form of self-intentional SCB, but should be differentiated into subtypes depending on a pilot’s unsafe acts (errors or violations) that caused the incident. Reporting behavior-specific motivational factors influenced different subtypes of reporting behavior: Just culture moderated a positive relation between SCB and reported incidents caused by violations. Moreover, depending on the subtype of reporting behavior, the relation was moderated by different types of goals in relation to the pilots. No moderating effects of fear or shame could be demonstrated. Our findings highlight the value of a just culture for encouraging goal-oriented reporting behavior in the context of LFI and safety management.