Bibliometric Review of Research on Knowledge Management and Sustainability, 1994–2018

Exploring the impact of digital knowledge management on technostress and sustainability

Purpose

This paper aims to assess how digital knowledge management affects technostress in workers and how that influences the organization’s sustainability. The study applied an in-depth literature review of the following concepts and dimensions, digital knowledge management (acquisition, sharing and application), technostress (techno overload, invasion, complexity, insecurity and uncertainty) and sustainability (economic, social and environmental).

Design/methodology/approach

After completing the literature review, an online questionnaire was developed and disseminated through social networks. The questionnaire had four sections: classification of the respondent, questions related to knowledge management, technostress and sustainability. The final sample comprises 454 responses. First, a descriptive analysis of the sample was carried out, and second, a structural equation model by the partial least squares–structural equation modeling method was conducted.

Findings

The results show that there is a direct and positive relationship between knowledge management and technostress. This finding means that a higher level of knowledge management of firms causes a greater level of technostress among employees. The close relationship between knowledge management and the firms’ sustainability has also been confirmed. The study results have shown that gender does not have a moderating effect on the relationships reported, as there are no significant differences.

Originality/value

To the best of the authors’ knowledge, this study is the first to look at digital knowledge management, assessing both the levels of employee technostress and the sustainability achieved by their organizations. Thus, this study could serve as a basis for future research. In addition, it contributes to the scarce academic literature on technostress and digital knowledge management levels.

Towards building general framework for designing knowledge sharing tool based on actor network theory

Purpose

The purpose of this paper is to emphasize the needs to understand the barrier and determinant factors in knowledge sharing (KS), to find the common ones and subsequently to build a general framework that can be referred to in designing a KS tool that addresses the common factors.

Design/methodology/approach

The approach comprises of two major steps which are to survey the past literature to determine the most common barriers and determinant factors from various unique KS domains and to qualify the factor as the common one based on its presence in at least three to five KS domains. The grounded theory is used to analyze the past literature and to perform categorization.

Findings

This paper helps in the summarization of categories and subcategories of barriers and determinants and demonstration on the mapping between them.

Research limitations/implications

This paper has not proved the actual use of the framework in building a KS tool based on the framework.

Practical implications

The common factors are based on at least 60 references of KS implementation such that it is useful for large area of application domains that require building KS tools.

Originality/value

This paper presents the understanding on the common factors and association between the barriers and determinants in building the general framework in which the application of the framework is demonstrated using actor network theory.

Family friendly policies: a double-edged sword?

Purpose

The purpose of this study is to understand the effects of usage of family friendly policies on the careers of women executives.

Design/methodology/approach

An in-depth and systematic review of literature on family friendly policies (FFPs) was carried out using Scopus database.

Findings

The study consolidates positive and negative consequences of usage of FFPs on women executives’ careers.

Originality/value

This study is one of the foremost attempts to consolidate the literature on different effects of usage of FFPs.

Organizational Culture: A Concept Captive between Determinants and Its Own Power of Influence

The main purpose of this study is to survey the scientific literature and try through bibliometric means to position the concept of organizational culture (OC) in a changing environment, governed today by sustainability goals. In such conditions, always appear new factors of influence and OC itself can exert a powerful impact on specific features of the organizational environment. The methodological approach comprises and follows four phases developed by the authors in accordance with recent and similar research. Main findings suggest that the interest of authors along time has fallen on the impact of OC at first rather than of OC determinants. Also there are many differences in terms of authors, sources, international cooperation, keywords and impact of scientific research between documents regarding the determinants of OC and documents related to the impact exerted by OC.

A review of knowledge management research in the past three decades: a bibliometric analysis

Purpose

This study aims to conduct a bibliometric analysis on knowledge management from journals in the Scopus database between 1988 and 2021. The paper covered the past three decades of publications and carried out performance analysis and science mapping analysis of articles.

Design/methodology/approach

The study uses bibliometrics, performance analysis and science mapping analysis of 1,016 articles extracted from the Scopus database. The study examined the scientific productivity of articles, productive authors, citable documents, most relevant institutions, cited countries, co-occurrence of keywords, thematic mapping, co-citations and collaboration of authors and countries. The study used Biblioshiny as a tool to carry out the performance analysis and science mapping analysis.

Findings

The results show that the number of publications has significantly increased in the past decade, 88.4% of authors contribute at least a single article, 8.3% of authors published two articles, 2% of the authors published three documents and 0.6% of the authors contribute four papers. The USA, China and Australia were the most productive countries in terms of the total number of citations and foreign collaborations. Journal of Knowledge Management, Knowledge Management Research and Practice, VINE Journal of Information and Knowledge Management and International Journal of Technology Management are the top outlets in the knowledge management literature.

Originality/value

Over the past decade, the research on knowledge management construct has exploded because of the growing interest of researchers and practitioners in the field. Despite being a well-developed field, few studies have applied bibliometric analysis in the knowledge management literature. The study is more comprehensive in terms of the actors and methods involved in analyzing the scientific production of articles in the area of knowledge management.

Unleashing the Importance of TQM and Knowledge Management for Organizational Sustainability in the Age of Circular Economy

Despite the growing importance of the concept of circular economy, the case of developing countries remains under-explored. Against this backdrop, the present research aims to examine the association between the constructs of total quality management (TQM) and organizational sustainability (OS) with the mediating effect of knowledge management (KM) from the perspective of a circular economy. The data were collected from the manufacturing sector of a developing economy (n = 510) to serve the purpose of the current research through a self-administered questionnaire (paper-pencil technique). Structural equation modeling (SEM) was employed for hypothesis testing of the current survey. Six TQM dimensions were drawn from the Malcolm Baldridge National Quality Award (MBNQA) model. OS is composed of economic, social, and environmental sustainability, and KM is composed of four dimensions including acquisition, creation, sharing, and application of knowledge. The empirical examination suggests that TQM positively relates to OS, with KM playing a partial mediation role between this association. This study provides important insights for the management of the manufacturing industry of Pakistan on how to ensure organizational sustainability in the age of a circular economy by using the constructs of TQM and KM.

Data Mining to Assess Organizational Transparency across Technology Processes: An Approach from IT Governance and Knowledge Management

Information quality and organizational transparency are relevant issues for corporate governance and sustainability of companies, as they contribute to reducing information asymmetry, decreasing risks, and improving the conduct of decision-makers, ensuring an ethical standard of organizational control. This work uses the COBIT framework of IT governance, knowledge management, and machine learning techniques to evaluate organizational transparency considering the maturity levels of technology processes applied in 285 companies of southern Brazil. Data mining techniques have been methodologically applied to analyze the 37 processes in four different domains: Planning and organization, acquisition and implementation, delivery and support, and monitoring. Four learning techniques for knowledge discovery have been used to build a computational model that allowed us to evaluate the organizational transparency level. The results evidence the importance of IT performance monitoring and assessment, and internal control processes in enabling organizations to improve their levels of transparency. These processes depend directly on the establishment of IT strategic plans and quality management, as well as IT risk and project management, therefore an improvement in the maturity of these processes implies an increase in the levels of organizational transparency and their reputational, financial, and accountability impact.

Perception of privacy issues and awareness in health-care knowledge management systems: empirical study in Indian health-care context

Purpose

Focusing on the Indian context, with the increase in the amount of data and its analysis in health-care knowledge management (KM), the privacy concerns rise which results in loss of trust of an individual in e-health-care systems. Privacy issues in health care, specific to India, are caused by prevalent complacency, culture, politics, budget limitations, large population and infrastructures. Because of these factors, data security requires a backseat that allows easy access to confidential information. Furthermore, the prevalent culture affects health-care disclosure in India. In many cultures, disclosing sensitive personal health-care data is considered ill mannered. This leads to discrepancies in the recorded health-care data and a decrease in the level of treatment meted out. The results and statistics of treatments given do not match the records because of inaccurate data reporting. With the significant rise in the analysis and use of technology in health-care KM systems, it is important to understand the perception of KM in terms of its use and awareness about data sharing in the KM system. The purpose of the paper is to measure the perception of privacy issues in the context of Indian healthcare management systems.

Design/methodology/approach

To measure the perception of the use of the KM system, a set of 20 questions was circulated with a sample size of 337 which includes health-care researchers, doctors, practitioners and patients. The questions focused upon the use, share the sensitive health data in the KM platform. All the demographic information such as age, sex, religion, occupation is recorded. The privacy of the individual is maintained while circulating the questionnaire. The usage of health KM system and its privacy is measured through means and t-test.

Findings

The results of the t-test were found positive. This research study finds that the privacy factor is important among the Indians to share the information with the KM repository. It is also found that medical practitioners or data custodians are not much serious about sensitive data is being stored for analysis. From the statistical perception of usage of KM and its privacy, new architecture and privacy guidelines were suggested which can be considered in future research.

Research limitations/implications

From the literature review, the questionnaire has developed which can help policymakers and hospital administrators collect information about KM processes in health-care organizations, and this can result in higher performance of health organizations. The privacy factor can also be included in typical health KM architecture ensure that while knowledge acquisition process, privacy of individual or organization can be maintained.

Social implications

KM enhances the value of corporations and business industries through knowledge production, distribution and provides reliable access to the knowledge resources. KM in health care can comprise a confluence of formal methodologies and techniques to facilitate the creation, identification, acquisition, development, preservation, dissemination and finally the utilization of the various facets of a health-care enterprise’s knowledge assets. According to IBM Global executive report in the year 2012, the entire health-care system has changed from diseases-centric to patient-centric. India is emerging in terms of revenue and employment in the health-care field. The advances of information and communication technology help the health-care sector streamline for data structure and access and health analytics.

Originality/value

In India, the KM is frequently used in health-care industries majorly by health-care practitioners and professionals. As health-care data and knowledge are considered to be sensitive, the privacy of an individual while using the data cannot be compromised. The proposed empirical work will provide a solution in determining the main barriers of implementing privacy policies that need to be solved first and to ensure effective implementation of KM in the health care of India.

A Meta-Synthesis of Bibliometric Reviews of Research on Managing for Sustainability, 1982–2019

This review of research used meta-synthesis to integrate findings from seven bibliometric reviews of research on managing for sustainability in different management disciplines: leadership, human resource management, entrepreneurship management, innovation management, supply chain management, knowledge management, and strategic management. The purposes of the review were to document empirically key features of this knowledge base as well as to identify leading journals, and documents. The meta-synthesis analyzed bibliographic data associated with 9927 relevant documents sourced from the Scopus index. The review confirmed the existence of a large body of management research on sustainability. This research, which first emerged during the 1980s, has grown exponentially since 2010. Although authorship of this corpus has been concentrated in Anglo-American-European (AAE) societies (60%), the authors of this corpus represent 140 different societies. Moreover, there is a recent trend of increasing contributions from developing societies such as China, India, Malaysia, Brazil, and South Africa. There are large differences in the “between-discipline” proportion of research produced on sustainability topics, with knowledge management and supply chain management evidencing the largest and human resource management the smallest proportions of this literature. The review also provided insight into the most influential journals (e.g., Journal of Cleaner Production, Sustainability, International Journal of Production Economics, Business Strategy and the Environment) and documents in the literature on managing for sustainability. Document co-citation analysis yielded three key conceptual themes within this literature: Sustainable Supply Chain Management, Strategic Management of Resources for Sustainability, Social Entrepreneurship. This analysis further highlighted the central role that strategic management theories have played in shaping sustainability discourse across the different management disciplines.

Corporate Citizenship: Structuring the Research Field

Corporate citizenship, which is firms’ societal engagement beyond customer and shareholder interests, is a prominent topic in management practice and has led to extensive research. This increased interest resulted in a complex and fragmented scholarly literature. In order to structure and map the field quantitatively, we conducted a temporal analysis of publications and citations, an analysis of the productivity of involved disciplines, an analysis of the productivity of publication forms including journal impact factors, an author productivity and citation analysis, a co-author analysis, an article citation analysis, an article co-citation analysis, and a keyword co-occurrence analysis. Results of these bibliometric analyses show that corporate citizenship research seems to have been in a phase of stagnation since 2014 and shows a rather low degree of interdisciplinarity. Papers are predominantly published in high impact journals. Authors show little collaboration with other researchers. Current research relates to other business ethics topics, addresses philosophical foundations, and starts to relate to human resource management and organization studies.

Conceptualisation of the Three-Dimensional Matrix of Collaborative Knowledge Barriers

Nowadays, collaborative knowledge management (CKM) is well accepted as a decisive asset in the field of networked enterprises and supply chains. However, few knowledge management initiatives have been performed successfully because, in most cases, the barriers that hinder the CKM process are unknown and misunderstood. Currently, the research reveals different uni- and bi-dimensional barriers’ classifications, however multi-dimensional approaches provide a better view of the complexity in the area of CKM. Therefore, this paper proposes the three-dimensional matrix of collaborative knowledge barriers taking into account: (i) perspectives; (ii) levels and (iii) barriers blocks to provide a reference way to audit the CKM barriers, and thus, in further research, focus on the corrections and adjustments to guarantee the success while implementing a CKM project.

Does Social Capital Increase Innovation Speed? Empirical Evidence from China

Past studies have suggested that social capital is a sustainable competitive advantage that leads to sustainable organizational growth and performance. However, few studies have explored how innovation speed moderates the relationship between social capital and sustainable organizational performance in China where the government plays key roles in promoting sustainable development goals. This paper develops a “social capital-innovation speed-performance” framework to investigate the mechanism of social capital influencing innovation speed, which in turn affects sustainable organizational growth and performance. Based on data collected from 125 Chinese firms, hierarchical moderated regression analyses indicate that structural social capital positively affects sustainable organizational performance but has no significant impact on sustainable innovation speed; relational social capital has no significant impact on sustainable organizational performance and is negatively correlated with innovation speed; cognitive social capital positively correlates with sustainable organizational performance and affects innovation speed, and government ties affect sustainable organizational performance and positively impact innovation speed. The study findings suggest that in China, increasing government ties is the most important social capital in creating sustainable organizational growth and performance. Both cognitive social capital and government ties are conducive to accelerating innovation speed, which gives firms a sustainable competitive advantage to achieve sustainable organizational performance.

The Sustainable Approach to Corporate Social Responsibility: A Global Analysis and Future Trends

Due to the process of globalization, companies are obligated to observe corporate social responsibility and best practices from a sustainability approach towards their stakeholders and society. The explicit aim is to determine the relevance of the corporate social responsibility (CSR) and its relationship with sustainability, in order to establish trends and future lines of research. The evolution of global research on this subject has been studied from 2001 to 2018. For this purpose, a bibliometric analysis of 1832 articles has been applied, obtaining results of the scientific productivity of the journals, authors, institutions, and countries that contribute to this research. Evidence shows a growing interest in studying the relationship between socially responsible practices and the dimension of sustainability. The main category is Business, Management, and Accounting. The most productive journals are the Journal of Business Ethics and Sustainability. The authors with the most articles are García-Sánchez, Moneva, and Moratis, while Kolk is the most cited. The most prolific institution is the University of Salamanca. The United States is the country with the most publications and quotes. France and China are the countries with the largest number of international collaborations in their work. Global research has been on an upward trend with optimal publication rates in recent years.