Factors to Foster Organizational Sustainability in Tourism SMEs

Sustainable performance in tourism SMEs: a soft modeling approach

Purpose

This paper aims to present a model to incentivize sustainable performance (SUP) in small- and medium-sized tourism by strengthening inner relations to adapt to a complex environment.

Design/methodology/approach

The authors adopted the systemic approach complementing analytic, tourism, partial least squares path modeling (PLS-PM), social network analysis (SNA) and systemic approach tools as follows: frame the problem through the soft systems methodology and SNA and identify the conflicting relationships; apply PLS-PM to validate the model; and propose new interactions for small- and medium-sized enterprises conducive to SUP based on the viable system model.

Findings

Considering the results, the authors pinpointed factors and relationships managers can address to foster SUP, highlighting the need to reinforce feedback loops and reduce inconsistencies between primary operations with coordination and management mechanisms.

Research limitations/implications

This work is limited to the organizational domain. Although the results apply to the Mexican context, this could be overcome using methodological complementarity to extend the ideas to other organizations.

Practical implications

This study invites discussing methods and viewpoints for rethinking SUP because of multiple factors. This requires adopting methodological complementarity to generate alternatives and reconfiguring inner organizational interactions.

Originality/value

The model captures minimum but sufficient components advising leaders about SUP. This proposal differs from previous studies because it suggests exploiting methodological complementarity to capture the insights of key operative actors to conceive the model. Hence, the authors suggest new relations among organizational factors so managers can develop strategies for adaptability.

Meta-Analysis of Tourism Sustainability Research: 2019–2021

Sustainability in tourism, hospitality, and leisure is a long-standing topic of growing interest. Research in the field of tourism has accelerated over the past decade. The goal of this meta-analysis is to categorize recent research in tourism sustainability to identify patterns and trends, which could help us understand where the field is currently conducting research and where more work may be needed. Over 800 relevant articles published in major tourism journals during a three-year period (2019–2021) were included in the analysis; however, despite the increase in volume of published tourism sustainability research, this quantity was less than 4% of all publications in the same journals. Four over-arching pillars of sustainability research themes emerged (social, economic, ecological, and institutional) with numerous sub-categories within each. The majority of tourism sustainability research occurred in the social and economic arenas. Much more research is needed in the other three categories. The greater part of the recent advances in tourism sustainability appears to be driven by small- and medium-sized tourism firms. The impact of the COVID-19 pandemic on tourism sustainability is only beginning to be understood. Tourism business leaders have an opportunity to strengthen and integrate their use of sustainability as they work to rebuild consumer trust in travel services.

The Impact of Pandemic Crisis on the Restaurant Business

The COVID-19 pandemic is responsible for a health crisis and, at the same time, for a sharp drop in activities of economic sustainability, particularly in tourism management, and has consequences in most countries that are still difficult to measure. The objective of this research is to identify restaurant entrepreneurs’ perceptions about the future, government measures, strategies they will apply, and lessons learned for the future after the mandatory lockdown of restaurants and hospitality establishments related to pandemics. The framework was developed through content analysis with line-by-line coding applied to questionnaires collected online from Portuguese restaurant entrepreneurs. The results reveal the existence of common concerns to all entrepreneurs in the restaurant business for the post-pandemic period, about the measures that the governments should implement, and about the strategies and lessons learned for the future. Resilience in face of the future, fear of a lack of appropriate government measures, strategies designed for markets with greater immediate availability, and the creation of working capital are visible concerns in the restaurant business.