Social Inclusion Indicators for Building Citizen-Centric Smart Cities: A Systematic Literature Review

Inclusive Environmental Decision-making in a Developing Nation: Insights from the Ogoni Remediation Project, Niger Delta, Nigeria

Greater involvement of women is globally believed to enhance environmental management outcomes. Despite being disproportionately affected by environmental degradation primarily caused by oil spills in the Niger Delta region of Nigeria, women in the region are often excluded in environmental decision-making processes. Women involved in farming and fishing face increased vulnerability to contaminated land, food insecurity and conflicts driven by environmental degradation. Using a mixed approach, women, lawmakers, policymakers, regulators, civil society organizations, environmental management practitioners, and government agents responsible for environmental remediation were engaged through interviews, focus group discussions and questionnaires to examine women's inclusion in environmental decision-making and governance in the Ogoni contaminated land remediation project in the Niger Delta region of Nigeria. The results indicate that lack of trust and confidence in drivers of the environmental decision-making process could affect women's participation and involvement in environmental management. Although cultural beliefs and practices impede the participation of women in the region, their actual participation does not independently translate into inclusion in environmental decision-making due to limited capacity, confidence and trust in the process. Creating platforms for capacity building, developing gender policy, adapting appropriate communication strategies, initiating women networks and strengthening social cohesion could enhance women involvement in environmental decision-making in regions with similar cultural context to the Niger Delta region.

Smart City Applications to Promote Citizen Participation in City Management and Governance: A Systematic Review

This systematic review aimed to provide a comprehensive view of (1) the purposes of research studies using smart city infrastructures to promote citizen participation in the cities’ management and governance, (2) the characteristics of the proposed solutions in terms of data sources, data quality, and data security and privacy mechanisms, as well, as strategies to incentivize citizen participation, and (3) the development stages of the applications being reported. An electronic search was conducted combining relevant databases and keywords, and 76 studies were included after a selection process. The results show a current interest in developing applications to promote citizen participation to identify urban problems and contribute to decision-making processes. Most of the included studies considered citizens as agents able to report issues (e.g., issues related to the maintenance of urban infrastructures or the mobility in urban spaces), monitor certain environmental parameters (e.g., air or acoustic pollution), and share opinions (e.g., opinions about the performance of local authorities) to support city management. Moreover, a minority of the included studies developed collaborative applications to involve citizens in decision-making processes in urban planning, the selection of development projects, and deepening democratic values. It is possible to conclude about the existence of significant research related to the topic of this systematic review, but also about the need to deepen mechanisms to guarantee data quality and data security and privacy, to develop strategies to incentivize citizen participation, and to implement robust experimental set-ups to evaluate the impact of the developed applications in daily contexts.

Systematic literature review of context-awareness applications supported by smart cities’ infrastructures

Since none of the existing systematic reviews of the literature related to smart cities have focused on smart cities applications using context-aware features, this study aims to provide a comprehensive view of (1) the characteristics of context-aware applications supported by smart cities’ infrastructures, (2) the characteristics of the context-aware technologies being used, and (3) the maturity level of the identified applications. An electronic search was conducted on Scopus, Web of Science, and IEEE Xplore databases, combining relevant keywords. After the studies’ selection, 27 studies were included. The results show the interest in using context-aware features to develop smart cities’ applications targeting public health, tourism experience, urban mobility, active citizenship, shopping experience, management of urban infrastructures, public alerts, recommenders, and smart environments. Moreover, the applications reported by the included studies do not allow the execution of actions without the explicit consent of the users, and they integrate personal sensors, sensors deployed in the city and crowdsourcing mechanisms to acquire primary context attributes (i.e., location, activity, and environment) and secondary context attributes (i.e., speed, physical activity, points of interest, stress, and tourists’ emotions). In addition, the included studies present scarce details about context reasoning, data privacy, integrity, and confidentiality, data aggregation and accuracy, and data interoperability. Finally, the results also indicate low maturity level of the developed applications, which is evidenced by the lack of user-centred evaluations, as well as by the difficulty in integrating important technologies being developed for smart cities.

A Framework for Scaling Urban Transformative Resilience Through Utilizing Volunteered Geographic Information

Resilience in the urban context can be described as a continuum of absorptive, adaptive, and transformative capacities. The need to move toward a sustainable future and bounce forward after any disruption has led recent urban resilience initiatives to engage with the concept of transformative resilience when and where conventional and top-down resilience initiatives are less likely to deliver effective strategies, plans, and implementable actions. Transformative resilience pathways emphasize the importance of reflexive governance, inclusive co-creation of knowledge, innovative and collaborative learning, and self-organizing processes. To support these transformative pathways, considering techno-social co-evolution and digital transformation, using new data sources such as Volunteered Geographic Information (VGI) and crowdsourcing are being promoted. However, a literature review on VGI and transformative resilience reveals that a comprehensive understanding of the complexities and capacities of utilizing VGI for transformative resilience is lacking. Therefore, based on a qualitative content analysis of available resources, this paper explores the key aspects of using VGI for transformative resilience and proposes a comprehensive framework structured around the identified legal, institutional, social, economic, and technical aspects to formalize the process of adopting VGI in transformative resilience initiatives.

Socio-Ecological Support and Physical Facilities Satisfaction: How They Link to Social Participation and Well-Being among Urban Residents in Malaysia

In urban communities, the threat to residents’ social well-being arises from their social lives; however, there is little evidence demonstrating how urban communities are connected with each other to improve their well-being. Therefore, the current study aims to identify the satisfaction levels with socio-ecological support and facilities received by selected urban residents in Malaysia. The study also examines the link between residents’ satisfaction and their social participation, as well as social well-being. This survey used a set of closed-ended questionnaires. A simple random sampling technique was employed, where a total number of 2502 respondents from six zones participated in this study. The collected data were analysed descriptively and inferentially. The results revealed that the majority of respondents are satisfied with socio-ecological and physical green facilities. Better green infrastructure management practice is required because the results from this study identified scientific issues in green environments in urban recreational centres, waste management, regular health maintenance, landscaping, and building maintenance. Results showed significant differences in the residents’ social well-being based on their socio-economic backgrounds. Results also demonstrated that social participation has significantly contributed to the social well-being of urban residents. These findings indicate the importance of various socio-ecological programmes to ensure a positive impact on the social well-being of the urban community. Overall, this study suggests implementing a comprehensive support mechanism for socio-ecological support initiatives to improve the social well-being of urban residents.

Participatory Governance of Smart Cities: Insights from e-Participation of Putrajaya and Petaling Jaya, Malaysia

Participatory governance is widely viewed as an essential element of realizing planned smart cities. Nonetheless, the implementation of e-participation platforms, such as the websites and mobile applications of civic authorities, often offer ambiguous information on how public voices may influence e-decision-making. This study aims to examine the status of participatory governance from the angle of e-participation platforms and from the broader scope of linking e-platforms to a smart city blueprint. In order to achieve this aim, the study focuses on shedding light on the e-governance space given to smart city realization in a developing country context—i.e., Malaysia. The Putrajaya and Petaling Jaya smart cities of Malaysia were selected as the testbeds of the study, which used the multiple case study methodology and multiple data collection designs. The analyses were done through the qualitative observations and quantitative descriptive statistics. The results revealed that both of the investigated smart city cases remained limited in their provision of e-decision-making space. The inefficiency of implementing planned initiatives to link the city blueprints to e-platforms was also evidenced. The study evidenced that the political culture of e-decision-making is undersized in Malaysia, which hinders the achievement of e-democracy in the smart cities’ development. This study has contributed a case report on a developing country’s smart cities, covering the participatory issues from the angle of e-participation and e-platforms.

Smart cities and quality of life: a quantitative analysis of citizens' support for smart city development

Purpose

This study examined a tourism destination, Macao, a fast-progressing smart city under development, vis-à-vis a set of smart city quality of life (SCQOL) domains and verified their effects on citizens' attitudes, perceptions and support for citizen-centric smart city development (SCD).

Design/methodology/approach

This study adopted a quantitative approach. In particular, a questionnaire survey was used to collect data from Macao citizens. Factor analysis was used to identify SCQOL domains, while multiple linear regression and cluster analysis were used to achieve the research objectives.

Findings

This study identified five SCQOL domains: smart environment, smart people, smart livelihood, smart economy and economic policy, and smart mobility. Each of the domains had a different influence on citizens' attitudes and support for SCD. Three citizen segments (passive, neutral and enthusiastic supporters) were identified.

Practical implications

The five SCQOL domains, their effects on citizens' support for SCD and the three citizen segments identified can help implement the appropriate measures to enhance the target groups' SCD. The findings are also of practical value in evaluating the citizen-centric approaches on smart progress in other contexts.

Originality/value

The concept of smart technology has been widely applied to all aspects of city development. The main goal of SCD is to enhance citizens' quality of life. However, most studies have only explored smart cities and quality of life in isolation. Grounded on citizen centrality, this study contributes to the literature on SCD by proposing a new concept of SCQOL, identifying the domains constituting SCQOL and their influence on citizens' support for SCD.

The Right or Wrong to the City? Understanding Citizen Participation in the Pre- and Post-COVID-19 Eras in Malaysia

The right to the city concept is widely debated in academic discourse yet ambiguously executed in public discourse. In much of the discussion, the right to the city is advocated as a right that humans should claim—i.e., participating in urban space living. Nonetheless, constraints and limits are imposed on such advocacy, resulting in a tokenized implementation state. With such a background surmounting the COVID-19 pandemic era, this study is aimed at understanding the right to the city propagation and revealing the possible wrongs of such civic advocacy. Multiple cases in Malaysia were selected for analysis and as the discussion context representing the state-of-the-art aspect of right to the city in the context of an emerging country. Two potential misconceptions through the action of right to the city were identified: first, the concept of right to the city has the potential to infringe the centrality of power, which both citizens and the authority have to make clear; second, the lack of a sign of contribution from citizens poses a severe challenge to build a co-created urban space for all. This paper contributes to removing a blind spot—the possible wrong to the right to the city—and provides ideas to achieve authentic citizen participation.

The Favela as a Place for the Development of Smart Cities in Brazil: Local Needs and New Business Strategies

Smart cities are a natural evolution of the concept of sustainable cities. These cities can be analyzed by social, economic, environmental, and technological biases. For this work, we chose the social and economic vision, with a special focus on the poorest and most vulnerable territories of Brazilian cities. These territories in Brazil are called slums, places of poverty but with opportunities for the development of the creative economy with its own brand. Seen by many in a simplistic way, summed up to be geographic spaces of drug circulation dominated by trafficking, Brazilian favelas have been consolidating themselves as a storehouse of innovative minds, a creative territory with multiple and complex cultures. These places today are capable of producing a positive image with potential for market exploitation. Therefore, the objective was to draw a relationship between the creative economy, branding and favelas, considering the concept of smart cities that include products and services from the slums. The present study shows the results of a survey and a bibliographic analysis based on the methodology Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) and with parameters that took into account the favela, branding and the creative economy. Thus, we expect that it will be possible to point out ways to accelerate entrepreneurial actions and foster the development of these locations.

Understanding and Acceptance of Smart City Policies: Practitioners’ Perspectives on the Malaysian Smart City Framework

Whilst a plethora of research exists on the smart cities and project performance evaluations, only few studies have focused on the smart city policy evaluation from the perspective of its acceptance by practitioners. This paper aims to generate insights by evaluating the smart city policy through a developing country case study—i.e., Malaysia. This study employed a questionnaire survey method for data collection and analyzed the data by using Fuzzy Delphi analysis. A group of 40 practitioners was gathered in a focus group discussion through purposive sampling. The main objectives of this survey were to identify the understanding and acceptance levels of the seven smart city domains and respective strategies that are outlined in the Malaysian Smart City Framework. The results disclosed that the practitioners possessed divergent levels of understanding and acceptance in terms of smart city domains. The study participant practitioners accepted all understanding and acceptance objectives of smart economy, living, people, and governance domains (expert agreement 75–92% and threshold d value 0.123–0.188), but rejected all objectives for both smart environment and digital infrastructure domains (expert agreement 55–74% and threshold d value 0.150–0.212). Along with this, acceptance of smart mobility was also rejected (expert agreement 56% and threshold d value 0.245). The findings reveal that considering all opinions expressing dissensus is essential when building more inclusive smart city strategies. This study contributes to the smart city discourse as being one of the first in capturing professional practitioners’ understanding and acceptance on a national level smart city policy by applying the Delphi method in the smart city context. Most importantly, the study informs urban policymakers on how to capture the voices and perspectives of the general public on national and local smart city strategy and initiatives.

Post-Materialist Values of Smart City Societies: International Comparison of Public Values for Good Enough Governance

This study aims to analyze the application of good enough governance in considering the citizens’ value propositions that shape smart city societies. This paper applied a quantitative method with cross-country comparisons. Survey data were derived from the World Values Survey. Malaysia was chosen as the main study area, and compared with Indonesia and other countries worldwide. The findings revealed that politics is the value of least concern across all samples. In terms of qualities for children to develop, respondents in both Malaysia and Indonesia were less concerned about imagination and unselfishness. As for materialist versus post-materialist, the ratios of Malaysia and Indonesia were slightly higher than the average; the post-materialist value of free speech was the lowest value chosen. In the long term, all countries are experiencing the trend of moving toward post-materialist societies. To be sustained under the Collective and Adaptive System of smart city societies, good enough governance in Malaysia and Indonesia should consider the cultural context of the Muslim majority, prioritize governance content that allows more space for political participation and free speech, and cultivate the imagination and unselfishness of children. The generated insights underline the critical role that smart societies play in establishing smart cities.

Social Bottom-Up Approaches in Post-COVID-19 Scenario: The AGOGHÈ Project

The AGOGHÈ Project aims to produce innovative and entrepreneurial models following the global socioeconomic changes caused by COVID-19. Its objectives include (i) generating awareness, education and social skills through dedicated ethical workstations and workgroups; (ii) developing a novel figure called “Social Trainer” who represents a professional opportunity for young graduates, able to discuss, explain and guide others through the maze of active citizenship rules. The project was developed in the Quartieri Spagnoli of Naples (Italy). The current manuscript reports preliminary data from the local community collected between November and December 2020. Results provide an insight into the neighbourhood, where the lockdown produced an increment in school dropouts and irreparable economic damage. In conclusion, the approach proposed with the AGOGHÈ Project, fully described here, is predicted to be beneficial in increasing social, cultural and economic aspects in the local area and in facilitating a dialogue between people, stakeholders and governments engaging in novel resolutions for post-COVID-19 crises.