Digital Transformation in Banking: A Managerial Perspective on Barriers to Change

Exploring the Moderating Effect of Musculoskeletal Pain on Technostress-Induced Burnout: A Cross-Sectional Study of Bank Employees

BACKGROUND/OBJECTIVES

Information and Communications Technology (ICT) advancements and high customer expectations are boosting the use of digital transformation and tech tools in business processes in a competitive environment. This trend enhances business effectiveness and efficiency but also introduces technostress as a new workplace stress factor. Technostress, defined as stress induced by using ICT in the workplace, has become increasingly prevalent in modern work environments, especially in sectors such as banking, due to digital transformation. As technology use intensifies, it raises concerns about potential adverse psychological and physiological effects on employees, particularly in relation to burnout. From a physiological perspective, musculoskeletal disorders (MSDs) are quite common among employees who use ICT for extended periods. MSDs can play a significant moderating role in the relationship between technostress and burnout. In this context, this study aimed to examine the moderating role of MSDs in the effect of technostress on burnout.

METHODS

This quantitative study surveyed a convenience sample of 220 bank employees, drawing on COR theory, the JD-R model, the P-E fit approach, and transactional stress theory. Data were analyzed using Structural Equation Modeling with SmartPLS 4.0 software, enabling examination of relationships between variables derived from these frameworks.

RESULTS

The results reveal that technostress increases bank employees' burnout experience. Additionally, bank employees with MSDs experience higher burnout levels than those without MSDs.

CONCLUSIONS

The study's findings provide valuable insights into managing workplace stress, addressing mental health problems, and promoting employee well-being in the digital age. These results have potential implications for academic understanding and practical applications in sustainable management.

Digital transformation: A meta-review and guidelines for future research

The emergence of digital transformation has changed the business landscape for the foreseeable future. As scholars advance their understanding and digital transformation begins to gain maturity, it becomes necessary to develop a synthesis to create solid foundations. To do so, significant steps need to be taken to critically, rigorously, and transparently examine the existing literature. Therefore, this article uses a meta-review with the support of the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) Protocol. As a result, we identified six dimensions and seventeen categories related to digital transformation. The organizational, technological, and social dimensions are still pivotal in digital transformation, while two new dimensions (sustainability and smart cities) still need to be explored in the existing literature. The need to deepen knowledge in digital transformation and refine the dimensions found is of paramount importance, as it involves some complexity due to organizational dynamics and the development of new technologies. It was also possible to identify opportunities, challenges, and future directions.

The effects of executives’ overseas background on enterprise digital transformation: evidence from China

Purpose

The purpose of this study is to examine the effects of executives’ overseas education and work experience on enterprise digital as executives’ overseas background is critical to the development of enterprises. It also explored the mediating role of enterprise digital transformation on the relationship between executives’ overseas background and enterprise growth.

Design/methodology/approach

Chinese A-share companies listed on the Shanghai and Shenzhen Stock Exchanges for the period 2018–2020 were analyzed using regression analysis and bootstrapping to verify hypothesized relationships.

Findings

Executives’ overseas study and work experience both enhanced enterprise digital transformation significantly, thus improving enterprise growth. The level of employee education moderated the mediating role proposed in the theoretical model. Moreover, the promoting effect of executives’ overseas background on enterprise digital transformation was more significant for non-state-owned enterprises and those in eastern China.

Practical implications

The findings provide reference for the formulation and optimization of companies’ human resource structure and have implications on the improvement of enterprise digital transformation and enterprise growth.

Originality/value

This study explored the factors influencing enterprise digital transformation at the microlevel of corporate human capital, thereby providing microlevel empirical evidence for research on the factors influencing enterprise digital transformation. Its findings shed light on the mechanism and context under which executives with overseas backgrounds may enhance enterprise digital transformation and growth.

Disruption Potential Assessment of the Power-to-Methane Technology

Power-to-methane (P2M) technology is expected to have a great impact on the future of the global energy sector. Despite the growing amount of related research, its potential disruptive impact has not been assessed yet. This could significantly influence investment decisions regarding the implementation of the P2M technology. Based on a two-year-long empirical research, the paper focuses on exploring the P2M technology deployment potential in different commercial environments. Results are interpreted within the theoretical framework of disruptiveness. It is concluded that P2M has unique attributes because of renewable gas production, grid balancing, and combined long-term energy storage with decarbonization, which represent substantial innovation. Nevertheless, empirical data suggest that the largest P2M plants can be deployed at industrial facilities where CO2 can be sourced from flue gas. Therefore, a significant decrease of carbon capture technology related costs could enable the disruption potential of the P2M technology in the future, along with further growth of renewable energy production, decarbonization incentives, and significant support of the regulatory environment.