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Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability. SUSTAINABILITY 2022. [DOI: 10.3390/su14137711] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/27/2023]
Abstract
Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim of the paper is to point out the potential for the application of the European Foundation for Quality Management (EFQM) Model 2020 to improve and perfect the processes in a Slovakian vocational school towards sustainability. We used the latest version of the EFQM Model and applied the questionnaire method to conduct a self-assessment. A study of the documentation was also carried out to get more insight into the processes of the school. The application of the EFQM Model 2020 pointed out weaknesses in areas such as those titled Organizational Culture, Driving Performance & Transformation, and Stakeholder Perceptions—namely, the perceptions of employees and partners. Improvements were primarily recommended in the fields of culture management to support changes, motivational processes to support creativity and innovation, human resource planning processes, employee training and development, performance indicators and performance management, and employees’ and partners’ perception measurement to enhance sustainable value for the students and key stakeholders. The paper contributes to the body of knowledge in the field of quality and performance management of Vocational Education and Training (VET) providers.
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Felicetti A, Ammirato S, Corvello V, Iazzolino G, Verteramo S. Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics. TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE 2022. [DOI: 10.1080/14783363.2022.2049443] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- A.M. Felicetti
- Department of Mechanical, Energy and Management Engineering, University of Calabria, Rende, Italy
| | - S. Ammirato
- Department of Mechanical, Energy and Management Engineering, University of Calabria, Rende, Italy
| | - V. Corvello
- Department of Mechanical, Energy and Management Engineering, University of Calabria, Rende, Italy
| | - G. Iazzolino
- Department of Mechanical, Energy and Management Engineering, University of Calabria, Rende, Italy
| | - S. Verteramo
- Department of Mechanical, Energy and Management Engineering, University of Calabria, Rende, Italy
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Abstract
Scientific publications on social innovation and interest in the subject have grown substantially in the last decade, evidencing the need for more studies in this direction. This study aimed to map the scientific publications and intellectual structure in the field of social innovation, through a bibliometric study. The bibliometric survey specifically considered the period 2006–2021, through data indexed by the SCOPUS database, which included journals with a high impact factor. A total of 1192 articles were analyzed using the software VOSviewer (VOS) 1.6.15, to graphically map the material. The results showed explosive growth in the academic literature on social innovation in the last decade; moreover, they allowed the identification of the main authors, articles, topics, institutions, and countries in the field. From the analyses, a theoretical framework structured with four main emphases (clusters) was evidenced: (1) social entrepreneurship and the third sector; (2) strategic management and innovation; (3) sociopolitical aspects, urban development, and governance; and (4) innovation and sustainability.
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