Performance Measurement System: Implementation Process in SMEs

Ergonomics indicators: A proposal for sustainable process performance measurement in ergonomics

Process performance measurement (PPM) has become a challenging task for organisations, which have many various processes, in today's globalised world. This challenging task is also remarkable in ergonomics, and combining sustainability with ergonomics can provide beneficial solutions for assessing risks and providing ergonomically favourable conditions for human well-being. In this paper, new ergonomics indicators (EIs) are proposed, classified, and described in detail to overcome this challenge through a systematic literature review that integrates ergonomics and sustainability. By considering sustainability indicators (SIs) selected from the review, the proposed EIs are presented within a three-dimensional structure. This structure enables measuring the performance on various issues in an organisation such as occupational health and safety, decent work, technology, working conditions, employee empowerment and development, charities, innovations, and recycling. Through systematic measurements using these indicators, more traceable and manageable processes can be achieved. Hence, ergonomists or managers can identify and prevent risky conditions practically. Practitioner Summary: This paper proposes ergonomics indicators and detailed descriptions for ensuring sustainable process performance measurement in ergonomics. The sustainability indicators presented as references for these proposals are utilised through selection and consolidation from literature. The ergonomics indicators are structured within a sustainability framework that considers six sustainability sub-dimensions proposed for ergonomics.

Performance Measurement Systems for Circular Supply Chain Management: Current State of Development

With circular supply chain management, the need arises to measure circularity as well as economic, environmental, and social performance. This places higher demands on performance measurement systems for circular supply chain management. The current paper studies the extent to which performance measurement systems for circular supply chain management can meet these higher demands. To gain this insight, a systematic literature review is conducted. Moreover, existing definitions of circular supply chain management are reviewed and an improved definition of circular supply chain management is developed. The current paper finds, among other things, that the literature on performance measurement systems for circular supply chain management is scarce. Moreover, most of the available performance measurement systems for circular supply chain management have not been tested in practice and are therefore still in an early phase of development. Furthermore, none of the available performance measurement systems for circular supply chain management meet the requirements for effective performance measurement systems. More specifically, including interdependencies between performance measures is a requirement that none of the performance measurement systems for circular supply chain management can meet. Including interdependencies would better support the complex decision making that arises in circular supply chain management and enable one to challenge strategic assumptions about the improvement of circularity, economic, environmental, and social performance in parallel.

An Integrated Sustainable Construction Project’s Critical Success Factors (ISCSFs)

A construction project is a dynamic and complex process that involves the identification and accurate fulfillment of the predetermined needs and requirements of the clients by the project team. There are many challenges and constraints that prevent the achievement of these predetermined and various requirements effectively and successfully, so the project team must face and overcome these challenges by identifying all the factors that help the project’s success. However, it is still unclear how to measure success for Egyptian construction projects. Despite the fact that several lists of literature-based factors have been compiled, the individual factors appear to be tabulated rather than grouped according to some criteria to aid in the analysis of their interactions and potential consequences. As such, the objective presented in this paper was to identify and prioritize integrated sustainable critical success factors (ISCSFs) that influence the performance of Egyptian construction projects to ensure successful construction projects. Critical success factors were identified and grouped into 2 major categories—(1) internal related factors and (2) external related factors—and 10 subcategories—(1) company-related factors; (2) project-related factors; (3) project management related factors; (4) resource/procurement-related factors (labors, materials, equipment and subcontractors); (5) human capital-related factors; (6) support-related factors (financial, human resources, security and legal and administration); (7) stakeholder-related factors (clients, consultants, project managers and end-users); (8) innovation, learning and growth-related factors; (9) country-related factors; and (10) industry-related factors in three distinct stages. In total, 140 factors were gathered from the literature review in the first stage. In the second stage, a brainstorming session was held in order to reduce the number of those factors and focus on the most important ones that influence project success; thus, 100 factors were identified, filtered and developed. In the third stage, a questionnaire was created based on the significant factors identified. As a result, the 40 most important factors influencing the success of performance of construction projects have been identified, which are integrated between all factors (internal and external) and take into account the three pillars of sustainability (economic, social and environmental) as a decision-making tool to evaluate and improve project performance.